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CB Airlines and Air Travel Air Canada
Air Canada

Air Canada review: No customer service

K
Author of the review
9:19 pm EDT
Verified customer This review was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I booked a return flight from Vancouver to Auckland from Auckland I called the only phone number available over a three day period the app would not work for me there is no live chat. I was on hold 3 hours 18 minutes next day 3 hours 11 minutes next day 2 hours 19 and at the same time I I tried an internet call and waited over 2 hours and later that day 4 hours and 37 minutes I even called a number I found a number which said I could contact air Canada and it was air New Zealand to try and help me conact them he was so kind and tried to help me. He waited for 45 minutes and said he had to help his customers he was apologetic and sorry for the horrible service When after the last attempt waiting 4 hours and 37 minutes I got someone saying we are experiencing high volume after I said 17 Hours ! ZERO sympathy that I spent my holiday time trying to get through How is this possible why are you flying to New Zealand if you can’t help your customers .yes I was furious and he hung then up on me . Your customers time are valuable 18 hours wasted trying to contact someone to help me. It is atrocious and disgusting. I don’t know why people fly on your airline and you should not be flying to New Zealand if you cannot have a call centre available for customers when they are there.

Recommendation: Do not fly with air Canada

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  3. Air Canada emails
  4. Air Canada address
    PO Box 64239, RPO Thorncliffe, Calgary, Quebec, T2K6J7, Canada
  5. Air Canada social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Mar 17, 2026
  7. View all Air Canada contacts
Air Canada Category
Air Canada is ranked 12 among 195 companies in the Airlines and Air Travel category
#10 WIZZ Air WIZZ Air #11 Emirates Emirates #12 Air Canada Air Canada #13 Qatar Airways Qatar Airways #14 Turkish Airlines Turkish Airlines
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