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Air Canada

Air Canada review: customer support

E
Author of the review
6:28 pm EST
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

The most recent instance of non- service is today.
I purchased a Virgin flight through Air Canada - using points and cash. I did this because Air Canada failed to allocate my points from a recent overseas trip to my Virgin loyalty programme as I had requested. Following repeated attempts to call the Australian Air Canada phone number to request transfer of points and only be on hold for hours at a time, I decided to book a domestic Virgin flight through Air Canada using points and cash.
Today I notice that in my bank account there are 2 flight payments pending instead of only the one I purchased. I have tried to call (domestic and international) , send an email and reach out via social media. All to no avail! All the international numbers are no longer current.

Desired outcome: A response would be nice, both to reassure me I will not be over charged, and potentially that I can navigate a refund should that be required.

Confidential Information Hidden: This section contains confidential information visible to verified Air Canada representatives only. If you are affiliated with Air Canada, please claim your business to access these details.

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  1. Air Canada Contacts

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    More phone numbers
  3. Air Canada emails
  4. Air Canada address
    PO Box 64239, RPO Thorncliffe, Calgary, Quebec, T2K6J7, Canada
  5. Air Canada social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jan 28, 2026
  7. View all Air Canada contacts
Air Canada Category
Air Canada is ranked 12 among 194 companies in the Airlines and Air Travel category
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