Air Canada – Page 4

Henry & Sheila Zubajlo
10200 Kelly Rd.
Walkersville, MD [protected]
August 31, 2023
Air Canada
PO Box 64239, RPO Thorncliffe
Quebec, Calgary T2K6J7
Canada
Ref: Booking Confirmation 430KPB
Ticket # [protected]/[protected]
Aeroplane # [protected]

Reservations made for Air Canada flight from (Logan airport Boston - BOS) to Deer Lake YDF Newfoundland for August 9th. Returning from YDF to Baltimore Washington (BWI) on August 25th 2023. Booking was made for business class complete to the end.

After reservations were made a change of aircraft was made by Air Canada. On the return flight from Toronto to BWI our seats were changed to economy. Numerous attempts were made to correct that error and return us to business class seating to include talking with air Canada agents. When we boarded the plane in Toronto there were many business class empty and available. Why we were unable to get two of these seats is beyond comprehension.

Our trip to Newfoundland on the 9th of August was outstanding in every way. Due to a late departure from Boston to Toronto we were about to miss our flight to Deer Lake. The two agents providing wheelchair service did not hesitate to get us to our departure gate which was a very long distance via required checkpoints on time for us to board the plane. We thanked them and offered a tip which they did not take.

Our return trip from Deer Lake to Toronto was great, from Toronto to Baltimore Washington (BWI) unfortunately was in plain words a disaster. We were still unable to get business class seating from Toronto to BWI. When we arrived at the Toronto airport there was no wheelchairs. Had to ask for assistance. Wheelchair service was the worst. Almost missed our flight and ended up walking a good ways due to no chair available. I have neuropathy and walking any distance can be painful. After constant delays finally reached the gate and boarded the plane. There were approximately seven seats available in business class.

After a lengthy wait at the BWI luggage carousel, realized - No luggage. Made out a report with an agent and went home. Got our luggage delivered the next evening.

Suggest some of your employees need additional training in customer relations. Also would like to know why we were unable to get business class seating as originally requested.

Sincerely,

Henry & Sheila Zubajlo

[protected]@icloud.com

Im very disappointed with the service I received from air canada flying back from delhi - rude crew, who didn't bother to answer properly simply with yes or no or just nodding, seems like the gentleman (part of air canada crew) on my flight was super racist towards the indians, ac51 on 21 aug2023. Even if he speaks french - I would have replied by knowing what accent he has but he was just answering by nodding or racist gestures.

I received stale dry food no one ate among 5 of us, I spent 13000 dollars for the tickets but I should have used some other airline instead I could have pleasant experience, the seat for my husband was broken, I have a picture of it, if needed. Each time a crew member was passing with food or drinks it was hitting his chair,

Thirdly, after all these scenarios, there was more harassment - my 5 bags were delayed which I received after 48 hours, all of my stuff was in there that was needed casually by my kids, which I couldnt retrieve because of the delay.

When I called the service I was told that the bags will arrive shortly but poor customer service, people who are paying to aircanada should get a good customer service atleast.

Dear sir/madam or Supervisor or manager or Air Canada CEO,

To Whom It May Concern:

Good afternoon,

Please refer to the messages below and help me in listening our concerns and difficulties. I have made 10 plus calls and spoke with many customer service representatives. They asked me to hold and dropped the calls.

Today 08/18/2023, I called CheapO air and s/w Meill, he transferred the calls to Noel. He stated to call Air Canada directly and request for refund. I told them that I have requested for refund over a month ago but did not receive a call yet. I was told that someone will call you soon but that was over a month ago.

I have called Air Canada today 08/18/2023 at 2: 30 pm, and s/w Stessi. I have provided her the booking number, air Canada number 3YJKIO, but she stated she cannot help further. I asked her to talk to her supervisor or manager, but she said no one is available to talk now. She said someone will call me within 24 hours. Same thing was said over a month ago, but I have never a call yet.

As we faced a very RUDE customer service person at Pittsburgh as well as Toronto airport and we (including my kids) suffered a lot due to lack of communication from them about the plane delay, no answers to our questions. The Air Canada customer service at the gate area at Pittsburgh assured us that the plane will come at 7 pm, as we had scheduled flight for 6:40 pm. She kept changing the schedule to 7:35 pm, 8:15 pm,...something...something and finally said they are boarding the plane at Toronto and the plane will be here soon. It was already past 10 10 at Pittsburgh and she did not know what to answer about the status of the plane.

We were supposed to board at 10 pm at Toronto for Calgary but we were still at Pittsburgh.

Before we boarded finally at Pitsburgh after 10 pm, I asked whether there will be fooding and lodging arranged there at Toronto. She assured me that they will arrange everything there at Toronto when you arrive. I even told her let's make sure now, otherwise we might get in problem there. She stated I already let them know, not sure whether she did or not?

When we reached at Toronto airport, it was past 12 am and my three kids were crying for hunger. When I approached the Air Canada desk (two ladies, one local, one Indian descendent looking and one Indian descendent man) were there. When I asked for the status of our hotel and food, they said no. All hotels were booked and we can't help you guys. When I mentioned that the Pittsburgh customer service lady already called you, she said no, we don't have time to help you, we can't help. They shot out the light and left for the shift, unattended. there were other people also asking for the same, but they neglected all.

I have a question to supervisor or Manager or CEO, how you guys run this huge company with this kind of customer service? Are you not reliable on the liability of the customer? Is this a good practice? Is this the good customer service? Are you (upper level) person know about this kind of customer services? Is this the first time you are listening from me or there are other travelers like me complained you before? Do you have a complaint depart? Did you make any Incident Report about it? If yes, did you work on minimizing this kind of mistakes? Do we have the right to ask for the help? Do you guys only change the passengers and does not attend or help them when they need help?

I am looking for the answers please!

So, we were supposed to reach Calgary the same morning to attend the religious and cultural events, we badly missed to attend with families. Did you think that we suffer a lot due to the negligence of your working people?

We suffered physically, mentally and emotionally, when we were ill-treated at the airports. My kids suffered a lot and got sick too due to bad experiences as well as for not having proper schedule, bad customer service, no food or lodging arranged, and finally not been able to attend our religious and cultural events. Did you realize and think for it?

Therefore, I have asked to refund the money from Pittsburgh to Totonto.

I hope your investigating department investigate it and try to reimburse the amounts we spent during that unprofessional customer services. Also, hope this letter finds your company to an idea about the ways how to manage better in customer services department. Let no passenger will suffer like us in the near future.

I would like to hear from the upper level personal regarding the management of our proposed refundable amounts soon.

I will be waiting to hear from your company soon.

Please feel free to call me at [protected] (direct) or email at [protected]@yahoo.com. I will be happy to answer any questions.

Thank you for listening my concerns.

Tika R. Sapkota

Ph: [protected]

Please make these as your reference from my earlier Communication:

Hello sir/madam,

Thank you for the reply. As we had planned for our religious trip, we were supposed to reach Calgary the same night to reunite with the family members for a mandatory religious ceremony.

As such, we devoted our time with small kids and the way the customer service involved at the Pittsburgh Airport was not fair. They did not update us till the last hours as well as what has been happening for the delay. Otherwise, we could have booked another airline to reach our destination on time, so as not to miss our religious ceremony. The flight was scheduled at 6:40 pm at Pittsburgh International Airport but it did not depart quarter past 10 pm. We were supposed to board the plane at Toronto at 10 pm and reach the destination on time.

When we asked the customer service at Pittsburgh airport about the hotel and fooding at Toronto, one lady stated they will arrange everything when you reach Toronto. But,when we reached Toronto, it was 12 am and when we approached the Air Canada ticketing/Customer service, there were three people (two female and one male). We waited in line to get the information but the lady (in a rude voice shouted saying we had nothing to do with the delay, we don't have any hotel nor fooding arranged). When I requested to listen to whatever the lady at Pittsburgh airport told us but she did not want to listen to it. We had three small kids waiting in the line that time and they did not eat for 10 hours already. My kids started crying saying " why don't you ask them about food or a hotel to sleep in as we are so hungry and tired. Why can't they listen to you dad." I was spellbound listening to my small kids voice and requested the lady with Indian Descendant, but she left unattended. When I requested her to talk to your Supervisor or Manager, she shouted we are done for the shift and no one is available to help you. Perhaps someone from another shift will come and help you later. All of the customer service staff left unattended and there were many more people waiting in the lines.

No one came for 30 to 45 minutes and all the lights at the customer service desk were off. It was over 1 am in the morning and kids were crying of hunger and tiredness.

I have approached a security person nearby but he stated " I don't know how their system works but you can call Air Canada and request for all of your refunds. They must refund all of your money and I can see you have small kids, they are hungry and tired and sleepy. They don't have any hotels available around. I can't help you more, but there is a Seven 11 store downstairs, please have something for your hungry kids and I think you might get chairs to sit in region 15 on the other side of this building.

We had some limited snacks from the store and went to the chair to have them rest. Hardly chairs were available and we just sat on the chairs for the rest of the morning. The place is unattended and how does Air Canada function and help their customers? All my kids got sick due to these activities as well as the sitting environment at the airport and no one attended us checking whether we are doing okay or not.

I have called ample times to Air Canada to inform and file complaints but no one was available to take the calls? Why did you guys write 24/7 customer services? I called and spoke with CheapO Air on 07/06/2023 (our booking website), but a person stated that you can call Air Canada and ask for a full refund.

As I mentioned above, we had a very Bad experience with Air Canada, Customer Services, and overall dealing with the person at the airport. All of our travel time and religious ceremony were messed up due to negligence of Air Canada and most of my kids were sick due to not having fooding ot lodging at the Toronto airport. I have requested calls from Supervisor or Manager, but they have not called yet. Why did they not call the customers? They just want money to be collected as fare and never attend the customers?

I want Air Canada airlines supervisor or Manager or CEO to investigate these above stated negligence activities and get me back within 3 days. Please have someone call me if you have any questions or concerns.

I will be waiting to hear from Air Canada ASAP.

Note: I want to request for all of my fares to be refunded too. I think the CEO must act immediately to identify the cause regarding the problems with the customer Services and improve the customer services relations as otherwise how we people believe and travel through Air canada. How does the ticketing/customer service personnel act in that way? I hope we will hear back as soon as possible.

Thank you.

Sincerely,

TIKA R. SAPKOTA

BLS/CPR AND FIRST AID INSTRUCTOR

PITTSBURGH, PA.

'A candle loses nothing by lighting another candle' -James Keller

I, Mrs Noreen Shahid and Miss Zayna Samd were booked to fly from Dubai to Toronto on AC057 on 02 July. The reference for AC was 5M9ETE

On 29 June we were informed that AC057 was cancelled and that we were now booked on AC057 on 01 July.

I accepted it but later was informed that AC057 on 01 Jul was also cancelled and we were then rebooked to travel on AC6799 / AC881 on 01 Jul via Zurich. The transit time in Zurich was 7hours 15 min.

This was not acceptable so my daughter called AC agent in Toronto who rebooked us on 30 June on BA /AC via London.

This was a very traumatic experience and very troublesome as we live in Abu Dhabi and it takes approximately 2 hours to reach Dubai airport.

I had to cancel my plans which I had in Abu Dhabi for the 30June and 01 July and fly out on 30 June early morning.

Also I had to pay extra for the rerouting via London. That was Cad.1400/-.

This was the first time I was travelling on AIr Canada and we had a very bad experience starting our journey.

As though this was not enough we had a very bad experience on the return AC flight from Toronto to Dubai. The flight was delayed for 2 hours and we were left sitting on the flight .

We were travelling back on AC 056 / 20 August 2023. Our seat numbers were 23H and 23K. The entertainment system was not working and as flight was full we had to spend 13+ hours without any entertainment.

When we complained to the crew we were given 2 cards for reimbursement with the following claim codes AAJIFVWKWL and AAJIFURRP9.2

I have always been travelling in Etihad and have never ever encountered such problems. This was my first time to travel in Air Canada and being a reputed airline I was expecting to have an enjoyable journey. However it all turned out to be complete chaos and traumatic.

I hope this will explain my plight and you will look into the matter and compensate both of us for the same.

I flew from Toronto to Heathrow on 6/7th August. My husband and I flew business class. Fantastic experience. Staff we superb. But on arrival at Heathrow 3 cases arrived in the first 20 off the plane, then we stood for over an hour until nobody left and the belt stop. 1 case missing. Tried reporting at the airport phone kept cutting off. Tried ringing when I arrived home phone not answered. So have report on your missing bags option on line. Three weeks later I would expect some sort of progress. Fight No. AC845. Due to leave Toronto 18.35. Case receipt no [protected]. Black fabric John Lewis zipped containing gifts from my trip to Alaska and BC so unlikely to be able to replace these from my trip of a 'Life Time'. I await your comments please. Thank you for your input in advance

I am writing to share with you my recent extremely frustrating experience I had with Air Canada Airline.

It is about my return flight on 10 August 2023 which was scheduled to fly on Air Canada flight number AC7974 from Toronto (YTZ) to Montreal (YUL) connecting flight on Qatar Airways flight number QR0764 from Montreal (YUL) to Doha (DOH).

Before heading to the airport in Toronto, I received a series of messages from Air Canada thru SMS stating that my flight has been delayed and then the flight was cancelled due to a technical issue.

• The first change is delayed for 20 minutes.

• The second change is delayed for 1 hour.

• Third change is flight cancelled.

Also, Air Canada automatically rebooked my flight without any confirmation to be on 11 August 2023 from Toronto (YTZ) to Montreal (YUL), Montreal (YUL) to Athens (ATH), Athens (ATH) to Doha (DOH).

• The first flight rebooking with total flight of 41 hours.

• The second flight rebooking with total flight of 27 hours.

As result, my assistant contacted Qatar Airways Customer Service as I purchased all the original tickets thru Qatar Airways online. Unfortunately, Qatar Airways informed her that they cannot make any changes as Air Canada took the operation and they directed us to contact Air Canada directly.

My assistant and I kept calling Air Canada Customer Service for like more than 12 hours, international calls from Qatar and local calls from Toronto, but no one was taking the call until my assistant reached to conclusion to call Toronto Airport Customer Service and seek for help to connect to Air Canada Reservation.

Luckily, Air Canada Reservation took the call and rebooked the flight on 11 August 2023, same as the original flight, AC7974 from Toronto (YTZ) to Montreal (YUL) connecting flight on Qatar Airways flight number QR0764 from Montreal (YUL) to Doha (DOH).

On the same day, I received other SMS that there was a delay in the flight, but I decided that it would be easier to go to the airport and solve the issue directly with Air Canada Staff if the flight was cancelled.

Upon arriving at the Billy Bishop City airport on 11 August 2023, Air Canada offered me to board the earlier flight from Toronto (YTZ) to Montreal (YUL) as the flight AC7974 will be delayed for more than an hour. I really appreciated the initiative as I have given much time to onboard my connecting flight.

After reaching Montreal, Pierre E. Trudeau International Airport, I went directly to Qatar Airways check-in counter to issue the boarding pass to Doha as they couldn’t issue it in Toronto. Qatar Airways told me that my flight ticket from Montreal (YUL) to Doha (DOH) which was arranged by Air Canada, was overbooked, and there were no available seats, and it was not confirmed. They gave me the below options; Give me an Economy class seat to onboard the current flight, Stay the night in a hotel and travel to Doha the next day or wait at the airport till the end and wait for someone that will miss the flight and I can get his seat in Business class.

Of course, I selected the last option because I wanted to get to Doha ASAP. I had another flight to UAE as my father has passed away and I needed to be with my family during this tough time. Hence, I selected to wait near the counter for two (2) hours to see if I had a chance to board the flight.

Finally, I got my confirmed flight ticket, but I needed to rush to the immigration and boarding gates as I didn’t have enough time.

After all the tension, frustration, and heartbreaking situation, I arrived in Doha (DOH) on 12 August 2023 at 17:05.

But unfortunately, I had to rebook my compassionate leave flight tickets to Dubai, from 13 August 2023 to 15 August 2023 in Qatar Airways as I was too tired to fly the next day.

I traveled with Air Canada returning from Italy to the United States and when I removed my bag from the conveyor belt, it was broken into and missing several items. At the same time, I went to the company's counter and the attendants filled out the form reporting what happened, but even after a week, I did not receive any kind of contact from the company, I sent emails, but I also had no response. I hoped that the company would have the minimum of respect for the consumer, considering that its negligence resulted in several damages, not only material, but also moral.

We were travelling with a puppy on board which I was following the rules giving to me by Air Canada customer support. As I was informed that once the plane is stabilized in the air I could keep my pet in the carryon bag and on my lap for him to breath air and not to be so stressed.

Unfortunately a rude airline agent came screaming at me to listen to her rules as I was told by her that she didn't care who I spoke with at customer support which she sets the rules as I am to listen and obey. There was more but I will state only on this particular incident concerning my pet.

Every agent on board that flight were exceptionally disrespectful and rude but this agent which I do not know any of their names was the worst. All I can describe her is that she was dark hair and dark skin.

I paid 105.00 dollars to travel with my pet puppy who we treat as a family member and not a piece of luggage.

If the airline cannot be pet friendly then maybe travellers should be aware of the cruelty on board that our pet will suffocate by not having enough air under a seat as we are not allowed to keep the pet safe even if the airplane is stable in the air.

When you are in the states and they mention pet friendly they are true to their word which no complaint. I hope Air Canada improves their support towards our pets as family members and true to their travellers.

Booking confirmation 2ELZX9
Route YXC-YLW JUL-6-2023
Booking confirmation 2EIUCL
Route YLW-YXC JUL-8-2023
2 PAXS.
Paresh Jayantilal Maru. Ticket number [protected]
Raj Maru. Ticket number [protected]
My son Raj Maru was charged by Air Canada
Cad 72.39
Cad 395.26
Cad 395.26
Cad 20.00
Cad 20.00
Cad 20.00
Cad 20.00
Cad 905.08
Cad 905.08
Total. Cad 2753.07 paid by master card
We would like an explanation on all the above the charges as we did not have bag and how can the fare be this high.
We booked through price line and they receipt for $1997.86. Priceline trip [protected]. Please explain and refund what is due to my son on his master card
We have been trying to reach you via the phone but it's impossible
Paresh Maru
[protected]

After multiple changes of seats and gates from the first day our flight was delayed the the night before we leftfrom Quebec. The next morning our flight was again delayed. This is from Quebec City to Toronto Pearson we had a connection to Toronto Pearson and to Saskatoon and again another delay.

So from the start we had problems with these flights.

Our return flight from Toronto to Quebec was delayed and delayed and it was delayed again and finally they cancelled our flight at 10:46 pm. We were left with no other information that we had to find a hotel and taxi, and that our next availble flight was to be August 2nd which was not what we had planned. The situation became very stressfull and we found that Air Canada was inconsiderate about the whole situation. The staff were confused because they probably we not ready for the cancellation.

Our flight was rebooked the next day at 6:30 pm and was again delayed to 7:00 p.m. According to the Canadian Transportation Agency (CTA) we are entittled to 1000.00$ compensation per passenger since our departure was more than 9 hours delayed.

Included in this e-mail are the expenses we want to be refunded. So please kindly process the refund at your earliest convenience.

The CTA are there to help us get the compensation for this demand and we will proceed if need to.

Thank you.

Re: Flight Disruption Claim / 23UOH6 / [protected] / / 2023/05/12 9:04 AM AC:[protected]

Kerry Bryan

Customer Care – Service Client

Thank you

But we arrived 12 hours later than our scheduled time And missed 1 day of our 3 day vacation

This info was given to me by Air Passenger protection

Large airlines* must pay you:

$400 if you arrive late at your destination by 3 hours or more, but less than 6 hours

$700 if you arrive late at your destination by 6 hours or more, but less than 9 hours

$1,000 if you arrive late at your destination by 9 hours or more

If you choose to be refunded instead of rebooked, large airlines must still pay you $400.

*The size of the airline is listed in the terms and conditions of your ticket (the airline's tariff). Air Canada (including Jazz) and WestJet are currently large airlines.

Kerry Bryan

On May 16, 2023, at 2:41 PM, Customer Care – Service Client wrote:



Your case number is: CAS-6099897-V8B7T6

RE: AC 737 YYZ Toronto Pearson - SFO San Francisco on 2023/05/12

Kerry L Bryan,

Thank you for contacting us about your request for compensation due to your flight disruption.

I checked my competition firearms, and had them inspected bY CATSA & USCBP as required for a flight that occurred on August 5th, 2023.

When I landed at BWI, I was notified that my bag was “delayed”. The missing baggage call center is in India. You will never actually talk to a Canadian person regarding your flight problems - it is only a computer, or an off shore call center.

Booking Ref NV46MV

I have booked flights with yourselves flying premium economy. My flight from Calgary to Toronto has been changed and l have been downgraded to economy. I have not even been offered extra leg room or any compensation. I telephoned the agent in the UK who told me that because it is an operational change l had to contact you directly. I telephoned yourselves and after being on hold for over one hour l spoke to Jasmine who would not listen to me and said l needed to contact my travel agent l asked her for her surname which she refused and said she was at the Vancouver office.

This is Navitaa Vipin Kudar here. i was travelling from Toronto to India on July 1, 2023 with my son Rudra Kudar on July 1 via airline AC8903 going to Chicago first. On Toronto airport i was forced to make my Black Soft Bag- Brand Name Kongol a check in bag and i was charged 100 dollar fees on the bag. i have the picture of this card. the airline staff never gave me a luggage tag and forced me to pay $100 and threatened me else they wont return my boarding pass so i had to pay even though my bag weighed only 7 kgs. very rude ground staff and harassed my son and i. Then my next flight was Air Qatar from Chicago to Doha and Doha to Kolkata my final destination. At Chicago airport while boarding Air qatar i confirmed with the airline if they received my third check in Black soft bag and i provided them the $100 receipt. but Air Qatar confirmed they did not receive my black bag. they promised to search and even when i was in flight though they searched they confirmed they did not find it. then again i reconfirmed at Doha airport and Air Qatar confirmed they never found my Black Bag. again at Kolkata, India i reconfirmed and Air Qatar informed me they never found my third black soft bag. i complained to them and provided them all details. i kept following up with them for 25 days but they said they never found it and i should now follow up with Air Canada and hence i am writing to you now after such a long time. the details of my son Rudra Kudar Ticket is as below and the file reference number with Qatar- Name Rudra Kudar, Flight #AC8903, Ticket#[protected], Seat 27F, Date July 1, 2023, Qatar Airline File Ref# CCU3240276, PNR#4ES9G2. My details are as below: Name Navitaa Vipin Kudar, Flight#AC8903, Ticket#[protected], Seat 27D, Date July 1, 2023, Qatar File Ref#CCU3240273, PNR#4ES9G2. for communication in India, i had given my brother RajivLochan Sharma's number [protected] and my sister in laws number [protected]. today my Brother got a call from Air Canada - Delhi that they have found my Black soft bag under my sons name Rudra Kudar and want to talk to my son. My son is just 11 year old so i am back to Canada. My contact number is [protected]. if you want you can call me. meanwhile i request you to send my bag to my brother in Kolkata, India. My brothers address is 4D Neelkanth Apartment, 26B Camac Street, Kolkata-16. I have attached my 100 dollar receipt and my sons and my Boarding pass. This act of Air Canada has caused me huge stress as i have spent one month chasing Air Qatar and feeling sad that they could not find my bag which had few gifts for my family. Air Canada needs to compensate for this stress, repay the $100 duty they charged me and also send my bag to my family - at Kolkata. Kindly confirm my bag has been sent to me brother RajivLochan Sharma in Kolkata to the above address. also send me details of the compensation Air Canada will pay to me for this loss and such a huge delay of my baggage. also confirm you will repay my $100 that you had charged. kindly confirm all and call me back urgently on +[protected] else i will be tweeting about this bad experience. i have made three calls to the canadina Air Canada call centre since morning and wasted my 4 hours. still the call centre staff never created and report and told me straight they cant send the bag from Delhi to Kolkata. when i requested them for the luggage tag number they did not even provide that. i beg, i request you guys to send my bag to Kolkata, India to my brothers house and pay me compensation for this huge delay. this is not all on my way back to Canada from India. i urgently flied back to attend a wedding in Canada. but your staff again delayed my luggage and i could not attend the wedding as my clothes were in the uagge delayed by you guys. thsi whole experience of flying via Air Canada was horrendous due to your Ground staff and call centre guys none of whom cooperated and caused me huge stress. i am getting anxiety attacks cos of the amount of calls i ahve been making and no reply form your team. i will be going to consumer court for support if Air Canada does not pay me compensation for this huge delay, my bagggae loss and mistreatment by the ground staff, threatening by the ground staff and they need to return my bag back to my India house. kindly revert and reply before i go all over the social media and request my 1000 friends to never travel by Air Canada. i will also be going to consumer court if i am not attended urgently and if i am not paid back. Thanks & Regards, Navitaa

I am writing to complain about one of the most expensive and unpleasant airline experiences of my long travelled life --a delay in the middle of the night of more than five hours and a complete absence of any informative communication, which I am advised by your website does not qualify for compensation.

My husband and I had expensive business class business class tickets (ticket numbers [protected] and [protected]) to Heathrow on June 30. The cost of this flight and the return exceeded $10,000.

The flight was to leave at 11:30. Our plan was to dine in the signature lounge and sleep on the plane. But we were being picked up by a limousine, I received an email indicating that the flight was delayed until 4:15 AM.

We had to pay for that limousine, and rebook a second one after one at 1 AM.

No one told us that at 1:30 or 230 or at any time in the middle of the night there would be nobody at the airport who would be able to check us in or tell us what to do.

We finally found a long line some distance form business class check-in with one porr over-worked person who was checking in the entire flight, economy and business class. When I went to the front of the line he told me there was no place else to go and I had to stay in the line. I did and we stood waiting for almost 2 hours to be checked in.

There were of course no restaurants open nor any lounges, nor anyone else who could assist as to what was happening or what might change.

The entire flight congregated at the gate, and it finally boarded and left after 5 AM.

We never received an explanation or an apology. We lost our signature lounge dinner, an opportunity to sleep on the flight, and most of our planned day in London. we also paid $134 for a cancelled limousine.

In conversation, I learned of another instance where a friend travelled on the same flight the week before and the flight was delayed for three hours. I've since heard that it's often delayed. I will never take it again. And though I regret to say so, I will also consider other airlines.

I would have expected an apology, an explanation, and the minimum level of compensation $400 each for my husband and myself, that I'm told you provide for delayed flights. I don't accept that you couldn't control this, let alone that it is acceptable to treat passengers like cattle when you delay a flight in the middle of the night.

The inconvenience and difficulty we experienced exceeds the more than $10,000 we paid for our (return) tickets, and I think we should at least be entitled to the minimal $800 delay compensation level you say you provide.

Within 24hrs of booking we had to cancel travel for my spouse.

Booking reference # 3DKIXP Manuel.

The original form of payment was part gift card and part credit card.

Air Canada chose to refund the ticket to a gift card instead of my credit card, stating that the cancelled ticket was paid for by gift card.

The gift card was large enough to pay the entire fare that was used.

How they chose to apply payment is completely subjective.

3.5 hours on hold. A visit to to Air Canada's customer relations page where my query did not fit into the required criteria to get a case number.

No direct contact information for customer relations anywhere.

Frustrated.

I want the $621.64 refunded to my visa and the remaining $189.18 on a gift card is fine with me.

Is Air Canada in such dire financial trouble that they need me to lend them money?

Had a flight from Toronto to Copenhagen. Paid 73.50 x 2 for a seat for me and my wife to have selected seats each by a window.

UPON BOARDING they changed our seats. I was in an isle seat and my wife was put about 7 rows ahead of me in a middle row.

We told the boarding agent and the flight attendant we paid for our seats and they just said take it up with Air Canada. They could care less. We were charged and never reimbursed.

In traveling to Tel Aviv, there were multiple delays in travel. First flight from Regina to Toronto, sat on tarmac for over one hour before leaving. Second flight Toronto to Tel Aviv, delayed a half hour. No explanation or rationale for either. On return travel, flight was delayed from Tel Aviv to Toronto by 45 minutes before arriving at airport. On the flight, the flight attendant announced that food and beverage services would be cancelled for everyone if people didn't clear the aisles. During a 12 hour flight. Wow. Then arrived to Toronto and circled for 25 minutes before landing. With both of these combined experiences, it meant missing a connecting flight to get me home. Was rescheduled for 10+ hours later. Myself and approximately 40+ other people went to the Air Canada customer service desk upon leaving the flight. Stood in line for one hour and 15 minutes, to then be told that the desk would be closing with no solutions provided. Told to call Air Canada service, was put on hold for over an hour with no results or even talking to a representative. Was told my checked bag wasn't going anywhere without me and to go look for it at baggage claim, it was not there because it was pulled aside for rescheduled flight. Much wasted time based on bad advice, poor organization and unnecessary delays. Checking online, found that Air Canada flights from Tel Aviv to Toronto were delayed over 10 days in a row. Brutal. In the end, it cost me more money to get home, my bag arrived a day after me and much frustration with the unprofessional Air Canada experience.

On July 17 me and my family arrived to Rome Fiumicino (FCO) airport to board an Air Canada flight. AC0891. A direct to Toronto (YYZ)

We arrived just before 09:00 am local for our 11:35 am flight. My attempt to check in on line the day before July 16 was not working. I sent an e mail to our travel agent letting them know of the issue.

When we gave our passports to the check in counter the agent we could see had a confused look. We gave her our airline booking number (airline booking no. 2YD38V) the agent informed us that we are not on this flight. We have the correct time place flight number on our itinerary but somehow we are not included on the manifest.

After contacting Air Canada you offered us no explanation. Simply that our tickets were suspended.

We had to purchase new tickets from another airline as the next available AC flights ti Toronto were all full. We were only offered space on a stand by list. As there 4 of us travelling with 2 children who are minors.

We had to spend €3 300.00 for new tickets. €150 for cab rides to and from our Rome accommodations and another € 800 approximately for those last minute accommodations.

I, My mom and my baby took a flight AC042 from Toronto to New Delhi on 17 July 2023 where there was 2 luggage and 2 check in bag was with me and we arrived at Delhi airport on 18th where I found that my one luggage was missing (23kg Balwinder Kaur LNU bag tag number is [protected]) after 7 days on 25 July I received my delayed luggage but when I open my luggage I didn’t not find my iPhone 14 pro max I will provide all bills and details of the phone. Here are the details of all 3 tickets

Balwinder Kaur LNU ticket number [protected]

Jasveer Kaur LNU ticket number

[protected]

Rehmat Kaur Brar ticket number

[protected]