Air Canada review: Booking reference: 4oixuq, flight number: air canada 8880

Dear Sir/Madam,

I am writing to you in connection with the above flight on which I was booked to travel on Friday August 11, 2023; with my family for a short holiday in the USA, while visiting Canada. The flight was supposed to depart from Toronto Pearson airport at 4:30pm and arrive at Newark airport at 6:01pm.

I was initially made aware the flight has been delayed by 30 minutes at 12:41pm. I made my way to the airport, with traffic delays causing me to arrive at 2:30pm, well before take-off. The flight was booked months in advance, and all passengers checked in online the prior night, alongside the purchase of two extra checked in luggage for $USD 50.00

Upon arrival, we encountered issues the self-service kiosk, I could not print the tags for the bags to be checked in at the self-service kiosk, and after a few attempts by the staff nearby, We were advised to joined the queue to be served by the counter staff. We stressed the time of our flight, and were assured, there would be no issues, and all would be sorted, however, once at the front of the queue, we were informed that the bags could no longer be checked in. The flight had been further delayed by an hour at this time, and we were asked to go to aisle 15 to get the bags sorted out there. Three of the four passengers took their cabin bags and hand luggage through to security, whilst I stayed back with the remaining luggage at aisle 15. I was then told to repurchase a ticket for a later flight and the extra baggage again, despite the original flight eventually being delayed, taking off 3 hours late.

I had to pay $USD 242.78 (Reference: 2DCVY4) for another flight for the next day. I felt unfairly treated and very stressed. I had to arrange transportation back to my host after being at the airport for over 4 hours. This is a very poor customer experience.

As a result of this disruption, I was unable to be with my wife as she reunited with her sister for the first time in 18 years and was forced to cancel holiday plans made with my daughters in celebration of my eldest’s recent university graduation.

I am writing to request compensation and full refund made for the purchase of a secondary ticket on the condition that time constraints made it impossible for me to check my bags in and make the flight, yet the flight did not take off for hours following.

I look forward to receiving your response.

I have included a copy of both tickets, boarding passes and proof of purchase of the extra luggage.

Yours sincerely,

Solomon kemmy Oluleye

[protected]@yahoo.co.uk

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