CB Travel and Vacations Agoda

Agoda review: Unilateral cancellation of flight and lack of resolution by agoda

Fahad Paracha of Karachi, PK

Jan 01, 2024 4:18 am EST

Verified customer

Featured review

Summary of Complaint:

On December 14, 2023, I received an email from Agoda acknowledging a cancellation request for my flight scheduled for December 26, 2023. The email claimed that I initiated the cancellation through the "Manage My Booking" function. However, I categorically deny confirming or authorizing this cancellation.

What I Believe to Be the Case:

During the same period, I had open communication with Agoda regarding a separate flight from Karachi to Doha on December 19, 2023. I explicitly requested not to cancel this flight, and Agoda promptly acknowledged and respected my request. It is my belief that due to a possible oversight or system error, the Agoda team mistakenly associated the communication about the December 19 flight with the December 26 reservation. This error led to the unilateral cancellation of the December 26 flight without my explicit consent, causing this entire episode. Unfortunately, Agoda has chosen to place the blame on me, despite the lack of evidence supporting their claim.

Key Points:

No Explicit Confirmation: At no point did I explicitly confirm or authorize the cancellation of my flight on December 26, 2023. There is no evidence of my explicit consent to cancel this reservation.

Discrepancy in Agoda Policy : Agoda provided an email acknowledging a cancellation request on December 14, 2023. However, this email did not seek or receive my explicit confirmation. In contrast, Agoda promptly respected my explicit communication regarding another flight on December 19, 2023, where I requested not to cancel. How is it possible that Agoda has a policy to confirm cancellation in one instance (the December 19 flight) and to directly cancel in another (December 26th flight)?

Request for Evidence: Throughout our correspondence, I have consistently requested evidence or documentation supporting the claim that I initiated the cancellation request through the "Manage My Booking" function on Agoda's account. Regrettably, such evidence has not been provided. This verifies my claim that the cancellation was done by Agoda itself, not me.

Resolution Requested:

I am seeking a thorough review of this situation, clear evidence supporting Agoda's claim, and a fair resolution to this matter. Specifically, I am requesting reimbursement for the additional expenses incurred due to the cancellation of my original flight as I had to extend one day in Doha and purchase a new return ticket at an increased cost in comparison to the original booking Agoda unilaterally cancelled.

New Flight Ticket (December 27, 2023): QAR 2472

Extended Hotel Stay (One Additional Day in Doha): QAR 148

Total Additional Expenses: QAR 2620

Deducting the refunded amount of QAR 1479.03:

Net Reimbursement Requested: QAR 1140.97

All necessary evidences attached.

Conclusion:

This experience has been highly distressing, and I am filing this complaint to bring attention to the lack of transparency and accountability in Agoda's cancellation process. I hope for a fair and swift resolution to this matter.

Thank you for your attention.

Fahad Paracha

azlan. [protected]@gmail.com

fahad. [protected]@gmail.com

+[protected]

+974-[protected]

Claimed loss: New Flight Ticket (December 27, 2023): QAR 2472Extended Hotel Stay (One Additional Day in Doha): QAR 148Total Additional Expenses: QAR 2620Deducting the refunded amount of QAR 1479.03:Net Reimbursement Requested: QAR 1140.97

Desired outcome: Reimbursement for QAR 1140.97

Confidential Information Hidden: This section contains confidential information visible to verified Agoda representatives only. If you are affiliated with Agoda, please claim your business to access these details.

Agoda - Unilateral cancellation of flight and lack of resolution by agoda - Photo 1

Agoda - Unilateral cancellation of flight and lack of resolution by agoda - Photo 2

Agoda - Unilateral cancellation of flight and lack of resolution by agoda - Photo 3

Agoda - Unilateral cancellation of flight and lack of resolution by agoda - Photo 4

Agoda - Unilateral cancellation of flight and lack of resolution by agoda - Photo 5

Agoda - Unilateral cancellation of flight and lack of resolution by agoda - Photo 6

View 0 more photos

0 comments

Add a comment

Agoda - Reservation 231

Agoda - you cannot update your personal info with agoda 18

Resolved

Agoda - payment taken but no booking! 17

Agoda - Cancellation policy 7

Agoda - fraud 4

Resolved

Agoda - Hotel room

Agoda - voucher gift card

Agoda - Hotel booking

Agoda - unfair charges 1

Resolved

Agoda - meal options

View all Agoda reviews and complaints

Agoda Contacts

Agoda phone numbers

+65 63 297 537

Click up if you have successfully reached Agoda by calling +65 63 297 537 phone number 210 210 users reported that they have successfully reached Agoda by calling +65 63 297 537 phone number Click down if you have unsuccessfully reached Agoda by calling +65 63 297 537 phone number 264 264 users reported that they have UNsuccessfully reached Agoda by calling +65 63 297 537 phone number

Singapore

+1 (866) 656-8207

Click up if you have successfully reached Agoda by calling +1 (866) 656-8207 phone number 11 11 users reported that they have successfully reached Agoda by calling +1 (866) 656-8207 phone number Click down if you have unsuccessfully reached Agoda by calling +1 (866) 656-8207 phone number 43 43 users reported that they have UNsuccessfully reached Agoda by calling +1 (866) 656-8207 phone number

United States

+1 (416) 216-4151

Click up if you have successfully reached Agoda by calling +1 (416) 216-4151 phone number 1 1 users reported that they have successfully reached Agoda by calling +1 (416) 216-4151 phone number Click down if you have unsuccessfully reached Agoda by calling +1 (416) 216-4151 phone number 0 0 users reported that they have UNsuccessfully reached Agoda by calling +1 (416) 216-4151 phone number

100%
Confidence score

Canada

+44 203 027 7900

Click up if you have successfully reached Agoda by calling +44 203 027 7900 phone number 30 30 users reported that they have successfully reached Agoda by calling +44 203 027 7900 phone number Click down if you have unsuccessfully reached Agoda by calling +44 203 027 7900 phone number 55 55 users reported that they have UNsuccessfully reached Agoda by calling +44 203 027 7900 phone number

United Kingdom

+61 280 662 868

Click up if you have successfully reached Agoda by calling +61 280 662 868 phone number 47 47 users reported that they have successfully reached Agoda by calling +61 280 662 868 phone number Click down if you have unsuccessfully reached Agoda by calling +61 280 662 868 phone number 86 86 users reported that they have UNsuccessfully reached Agoda by calling +61 280 662 868 phone number

Australia

+64 93 391 656

Click up if you have successfully reached Agoda by calling +64 93 391 656 phone number 8 8 users reported that they have successfully reached Agoda by calling +64 93 391 656 phone number Click down if you have unsuccessfully reached Agoda by calling +64 93 391 656 phone number 10 10 users reported that they have UNsuccessfully reached Agoda by calling +64 93 391 656 phone number

New Zealand

+43 720 380 085

Click up if you have successfully reached Agoda by calling +43 720 380 085 phone number 2 2 users reported that they have successfully reached Agoda by calling +43 720 380 085 phone number Click down if you have unsuccessfully reached Agoda by calling +43 720 380 085 phone number 3 3 users reported that they have UNsuccessfully reached Agoda by calling +43 720 380 085 phone number

Austria

+32 26 200 818

Click up if you have successfully reached Agoda by calling +32 26 200 818 phone number 4 4 users reported that they have successfully reached Agoda by calling +32 26 200 818 phone number Click down if you have unsuccessfully reached Agoda by calling +32 26 200 818 phone number 5 5 users reported that they have UNsuccessfully reached Agoda by calling +32 26 200 818 phone number

Belgium

+33 185 148 161

Click up if you have successfully reached Agoda by calling +33 185 148 161 phone number 1 1 users reported that they have successfully reached Agoda by calling +33 185 148 161 phone number Click down if you have unsuccessfully reached Agoda by calling +33 185 148 161 phone number 5 5 users reported that they have UNsuccessfully reached Agoda by calling +33 185 148 161 phone number

France

+36 14 292 234

Click up if you have successfully reached Agoda by calling +36 14 292 234 phone number 1 1 users reported that they have successfully reached Agoda by calling +36 14 292 234 phone number Click down if you have unsuccessfully reached Agoda by calling +36 14 292 234 phone number 5 5 users reported that they have UNsuccessfully reached Agoda by calling +36 14 292 234 phone number

Hungary

+49 698 679 9066

Click up if you have successfully reached Agoda by calling +49 698 679 9066 phone number 7 7 users reported that they have successfully reached Agoda by calling +49 698 679 9066 phone number Click down if you have unsuccessfully reached Agoda by calling +49 698 679 9066 phone number 14 14 users reported that they have UNsuccessfully reached Agoda by calling +49 698 679 9066 phone number

Germany

+972 722 713 343

Click up if you have successfully reached Agoda by calling +972 722 713 343 phone number 6 6 users reported that they have successfully reached Agoda by calling +972 722 713 343 phone number Click down if you have unsuccessfully reached Agoda by calling +972 722 713 343 phone number 8 8 users reported that they have UNsuccessfully reached Agoda by calling +972 722 713 343 phone number

Israel

+39 238 591 359

Click up if you have successfully reached Agoda by calling +39 238 591 359 phone number 5 5 users reported that they have successfully reached Agoda by calling +39 238 591 359 phone number Click down if you have unsuccessfully reached Agoda by calling +39 238 591 359 phone number 6 6 users reported that they have UNsuccessfully reached Agoda by calling +39 238 591 359 phone number

Italy

+351 210 609 454

Click up if you have successfully reached Agoda by calling +351 210 609 454 phone number 0 0 users reported that they have successfully reached Agoda by calling +351 210 609 454 phone number Click down if you have unsuccessfully reached Agoda by calling +351 210 609 454 phone number 5 5 users reported that they have UNsuccessfully reached Agoda by calling +351 210 609 454 phone number

Portugal

+7 495 705 9247

Click up if you have successfully reached Agoda by calling +7 495 705 9247 phone number 3 3 users reported that they have successfully reached Agoda by calling +7 495 705 9247 phone number Click down if you have unsuccessfully reached Agoda by calling +7 495 705 9247 phone number 5 5 users reported that they have UNsuccessfully reached Agoda by calling +7 495 705 9247 phone number

Russia

+34 917 547 020

Click up if you have successfully reached Agoda by calling +34 917 547 020 phone number 4 4 users reported that they have successfully reached Agoda by calling +34 917 547 020 phone number Click down if you have unsuccessfully reached Agoda by calling +34 917 547 020 phone number 11 11 users reported that they have UNsuccessfully reached Agoda by calling +34 917 547 020 phone number

Spain

+41 315 479 055

Click up if you have successfully reached Agoda by calling +41 315 479 055 phone number 3 3 users reported that they have successfully reached Agoda by calling +41 315 479 055 phone number Click down if you have unsuccessfully reached Agoda by calling +41 315 479 055 phone number 5 5 users reported that they have UNsuccessfully reached Agoda by calling +41 315 479 055 phone number

Switzerland

+973 16 196 662

Click up if you have successfully reached Agoda by calling +973 16 196 662 phone number 4 4 users reported that they have successfully reached Agoda by calling +973 16 196 662 phone number Click down if you have unsuccessfully reached Agoda by calling +973 16 196 662 phone number 6 6 users reported that they have UNsuccessfully reached Agoda by calling +973 16 196 662 phone number

Bahrain

+86 400 821 8877

Click up if you have successfully reached Agoda by calling +86 400 821 8877 phone number 3 3 users reported that they have successfully reached Agoda by calling +86 400 821 8877 phone number Click down if you have unsuccessfully reached Agoda by calling +86 400 821 8877 phone number 5 5 users reported that they have UNsuccessfully reached Agoda by calling +86 400 821 8877 phone number

China

+852 30 711 201

Click up if you have successfully reached Agoda by calling +852 30 711 201 phone number 8 8 users reported that they have successfully reached Agoda by calling +852 30 711 201 phone number Click down if you have unsuccessfully reached Agoda by calling +852 30 711 201 phone number 21 21 users reported that they have UNsuccessfully reached Agoda by calling +852 30 711 201 phone number

Hong Kong

+91 226 101 4585

Click up if you have successfully reached Agoda by calling +91 226 101 4585 phone number 113 113 users reported that they have successfully reached Agoda by calling +91 226 101 4585 phone number Click down if you have unsuccessfully reached Agoda by calling +91 226 101 4585 phone number 216 216 users reported that they have UNsuccessfully reached Agoda by calling +91 226 101 4585 phone number

India

+62 212 188 9001

Click up if you have successfully reached Agoda by calling +62 212 188 9001 phone number 14 14 users reported that they have successfully reached Agoda by calling +62 212 188 9001 phone number Click down if you have unsuccessfully reached Agoda by calling +62 212 188 9001 phone number 25 25 users reported that they have UNsuccessfully reached Agoda by calling +62 212 188 9001 phone number

Indonesia

+81 357 679 333

Click up if you have successfully reached Agoda by calling +81 357 679 333 phone number 6 6 users reported that they have successfully reached Agoda by calling +81 357 679 333 phone number Click down if you have unsuccessfully reached Agoda by calling +81 357 679 333 phone number 11 11 users reported that they have UNsuccessfully reached Agoda by calling +81 357 679 333 phone number

Japan

+853 62 625 205

Click up if you have successfully reached Agoda by calling +853 62 625 205 phone number 4 4 users reported that they have successfully reached Agoda by calling +853 62 625 205 phone number Click down if you have unsuccessfully reached Agoda by calling +853 62 625 205 phone number 7 7 users reported that they have UNsuccessfully reached Agoda by calling +853 62 625 205 phone number

Macao

+60 320 531 869

Click up if you have successfully reached Agoda by calling +60 320 531 869 phone number 119 119 users reported that they have successfully reached Agoda by calling +60 320 531 869 phone number Click down if you have unsuccessfully reached Agoda by calling +60 320 531 869 phone number 55 55 users reported that they have UNsuccessfully reached Agoda by calling +60 320 531 869 phone number

37%
Confidence score

Malaysia

+968 80 074 317

Click up if you have successfully reached Agoda by calling +968 80 074 317 phone number 0 0 users reported that they have successfully reached Agoda by calling +968 80 074 317 phone number Click down if you have unsuccessfully reached Agoda by calling +968 80 074 317 phone number 0 0 users reported that they have UNsuccessfully reached Agoda by calling +968 80 074 317 phone number

Oman

+63 22 469 092

Click up if you have successfully reached Agoda by calling +63 22 469 092 phone number 101 101 users reported that they have successfully reached Agoda by calling +63 22 469 092 phone number Click down if you have unsuccessfully reached Agoda by calling +63 22 469 092 phone number 78 78 users reported that they have UNsuccessfully reached Agoda by calling +63 22 469 092 phone number

13%
Confidence score

Philippines

+966 115 108 738

Click up if you have successfully reached Agoda by calling +966 115 108 738 phone number 18 18 users reported that they have successfully reached Agoda by calling +966 115 108 738 phone number Click down if you have unsuccessfully reached Agoda by calling +966 115 108 738 phone number 18 18 users reported that they have UNsuccessfully reached Agoda by calling +966 115 108 738 phone number

Saudi Arabia

+27 118 446 064

Click up if you have successfully reached Agoda by calling +27 118 446 064 phone number 12 12 users reported that they have successfully reached Agoda by calling +27 118 446 064 phone number Click down if you have unsuccessfully reached Agoda by calling +27 118 446 064 phone number 45 45 users reported that they have UNsuccessfully reached Agoda by calling +27 118 446 064 phone number

South Africa

+82 260 222 443

Click up if you have successfully reached Agoda by calling +82 260 222 443 phone number 4 4 users reported that they have successfully reached Agoda by calling +82 260 222 443 phone number Click down if you have unsuccessfully reached Agoda by calling +82 260 222 443 phone number 8 8 users reported that they have UNsuccessfully reached Agoda by calling +82 260 222 443 phone number

South Korea

+886 287 231 285

Click up if you have successfully reached Agoda by calling +886 287 231 285 phone number 4 4 users reported that they have successfully reached Agoda by calling +886 287 231 285 phone number Click down if you have unsuccessfully reached Agoda by calling +886 287 231 285 phone number 9 9 users reported that they have UNsuccessfully reached Agoda by calling +886 287 231 285 phone number

Taiwan

+66 20 164 106

Click up if you have successfully reached Agoda by calling +66 20 164 106 phone number 12 12 users reported that they have successfully reached Agoda by calling +66 20 164 106 phone number Click down if you have unsuccessfully reached Agoda by calling +66 20 164 106 phone number 19 19 users reported that they have UNsuccessfully reached Agoda by calling +66 20 164 106 phone number

Thailand

+84 284 458 2393

Click up if you have successfully reached Agoda by calling +84 284 458 2393 phone number 9 9 users reported that they have successfully reached Agoda by calling +84 284 458 2393 phone number Click down if you have unsuccessfully reached Agoda by calling +84 284 458 2393 phone number 16 16 users reported that they have UNsuccessfully reached Agoda by calling +84 284 458 2393 phone number

Vietnam

+971 43 197 490

Click up if you have successfully reached Agoda by calling +971 43 197 490 phone number 19 19 users reported that they have successfully reached Agoda by calling +971 43 197 490 phone number Click down if you have unsuccessfully reached Agoda by calling +971 43 197 490 phone number 33 33 users reported that they have UNsuccessfully reached Agoda by calling +971 43 197 490 phone number

UAE

+55 114 280 5290

Click up if you have successfully reached Agoda by calling +55 114 280 5290 phone number 3 3 users reported that they have successfully reached Agoda by calling +55 114 280 5290 phone number Click down if you have unsuccessfully reached Agoda by calling +55 114 280 5290 phone number 11 11 users reported that they have UNsuccessfully reached Agoda by calling +55 114 280 5290 phone number

Brazil

More phone numbers

Agoda emails

reviews@agoda.com

100%
Confidence score: 100%

Support

Agoda address

30 Cecil Street, Prudential Tower № 19-08, 049712, Singapore

Agoda social media
Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Nov 04, 2025
View all Agoda contacts