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Agoda review: Price match guarantee

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7:23 am EDT
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I made a booking through Agoda.com for January 2023 staying at the Angsana, Phuket, 5 nights 17th - 22nd

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Booking Information

Reservation 1 room, 5 nights

Room type Laguna Poolside Room

Lead guest Michael Bendeaux

Occupancy 2 adults

Benefits Wi-Fi, Breakfast

Special request I'd like a non-smoking room, I'd like a large bed

All special requests are subject to availability upon arrival.

Angsana Laguna Phuket (SHA Extra Plus)

10 Moo 4 , Srisoonthorn Road,, Phuket, Thailand

Check in

Tuesday, January 17, 2023

(after 15:00)

Check out

Sunday, January 22, 2023

(before 12:00)

Your booking is paid and confirmed

1 room(s) x 5 night(s) GBP 877.36

TRAVEL2022 GBP -36.93

Total Charge GBP 840.43

Included : Taxes and fees GBP 138.85

Agoda price guarantee

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I then checked the price with TravelRepublic.com

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Angsana Laguna Phuket

Tue 17 Jan 2023 - Sun 22 Jan 2023 (5 nights)

Laguna Poolside Room

Bed and Breakfast

2 adults

• Free hotel cancellation before Sat 31 Dec 2022

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Rooms total

£1,140.00

Discount

-£374.00

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Admin Fee

£3.95

Deposits and balance payments include a £3.95 admin fee. More information

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Total price

£769.95

You Pay Today

£15.00

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Balance Remaining

£754.95

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I tried twice to get Agoda to refund the difference, they refunsed and their responses were:-

1) Booking is in conjunction with another promotion

2) We regret to inform you that we are unable to approve your claim, and no refund will be given.

I would also point out that the booking with Agoda was fully payable and non-refundable, not what I intended. The TravelRepublic involves a payment of £15 only, balance payable on stay and cancellation free up to 31st December

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