Agoda – Page 17

I booked a room via Agoda. The booking required me to pay the room charges at the property. As stated in my booking, total CAD248.15 including tax, but the property charged me CAD256.94.

I provided the bank statement on 26 June 22. The statement contain all the required info as mentioned in the Agoda email, such as:

1. The cardholder name

2. Bank logo

3. Last 4 digit of the credit card

4. Transaction date, amount and currency

But, Agoda customer service keep saying that I do not provide the sufficient info and unable to refund the extra charges to me. In addition, Agoda also did not mention the additional info that require from me. Despite I had provided the above info dated 25 June 22. But, I still received the same email content that ask me to provide the above 4 types of info again and again on my every follow up email.

We have make reservation for Tuna Hostel in Istanbul ( 2 adults and 2 children) ID number of reservation is [protected]. When we arrived in destination, nobody wasn't there, we have wait 3 hours with kids on the street. In the reservation it was that we will have room with 2 big beds, wi fi and parking, we have paid additional 300tl for parking due waiting. On the end, room which they showed to us it was in very very bed condition and located in basement, no windows, dirty bedsheets, no parking, no wi fi, full with moisture!

On same day on street was stay one more family's with kids which made reservation on same Tuna hostel. They make reservation true booking and booking return money to them. We didn't accept that conditions, which were completely different from what we booked. We went to another hostel.

Please help us with this situation, and organize money refund, since we have paid this hostel in advance 143.64 eur in advance

Waiting on your reply, thanks in advance

Ivana

It was very disappointing to book a hotel by Using Agoda.

They made me booked a room for Twice and of course paying twice as well. At the end, they still finding excuses to reject my request of getting refund.

At the first try to book the room, the unuseful system of Agoda popped up a message saying that I have entered an incorrect info of my card to do payment, Therefore I made the second try.

Later, I checked my bank acc and found out that they have charged me twice! I contacted their customer service and asked for refund only for one of the room I booked.

I clearly understand that the hotel I booked has "non-refundable policy", but the problem is that it was an system error that caused me to book twice. I wouldn't have made the second try if the message didn't pop up!

In the end, they still rejected my request yet asked me to choose a hotel with free cancellation option next time if I am unsure about my travel plan, isn't it funny?!

As mentioned a thousand times, I was very sure about my travel plan, it was their fault of getting me booking a same room for twice! But they just don't get it and taking the property policy as the excuse for them to reject my refunding request. What a joke!

If I accidentally made the booking because of my carelessness, then I will accept the excuse calmly. But now the problem is, I made second booking because of their system error!

I made a booking for the grande backpackers room advertised below because it did not mention shared or communal bathroom and paid more for this room for the private bathroom. When I arrived, I was informed that this room below that I booked does not exist. 

There is only 1 backpacker room with shared or communal bathroom as below which was priced below the room price I paid for.

This really came as a shock for me as I expected the room advertised & paid for to exist on arrival at the guest house. The advertisement was misleading and false.

I will never book via Agoda again.

Unhappy clients.

---------- Forwarded message ---------

From: Agoda Customer Service

Date: Thu, Jul 7, 2022 at 1:36 PM

Subject: Confirmation for Booking ID # [protected] Check-in Thursday, 14 July 2022

To:

      Your booking is now confirmed!   Hi ,   For reference, your booking ID is [protected]. To view, cancel, or modify your booking, use our easy self service.  

I booked for my a hotel in italy. Agoda is the partner for the booking i made but they refused to help necause if the issue i booked it as third party but when i call the property it is their name that reflect in the property… i asked then to send email to the property for the change of the date of my booking or call the property instead of cancelling the booking which they are unhelpful as well and they only say we cannot help because its a partner booking.. when i asked then to contact the partner company they refuse to do as well. They give no assistance at all

Hi I received a Email stating to pay a Deposit via Bank Transfer. May i check can i do a Upfront Cash or Card Deposit upon arrival check in as i do not have any Malaysia Bank Accounts.

No one ever response to this query, so far i have yet to done any Bank Transfer for all Agoda Bookings & lately there is too much Online Scam.

May i know what is Agoda doing & how come the service has drop drastically?

We had hotel reservations from June 16 thru June 19. On June 15 was admitted to the hospital with sepsis. Was in hospital until June 27. Almost died, obviously unable to travel.

Called Agoda customer service from the hospital on the 15th to cancel. Rep said cancellation is done but needs to contact hotel. While on hold the call was disconnected. When I was able to reach them a few days later they said they needed proof oh hospital stay. Send them discharged papers on June 28.

Many phone calls and emails back and forth and they are still insisting I’m not entitled to a refund. Refund policy on my Booking states

Cancellation Policy

Free Cancellation

Until 11 Jun 11:59 PM Oceanside (CA) time

Partially Refundable

Until 15 Jun 11:59 PM Oceanside (CA) time

Non-Refundable

From 16 Jun 12:00 AM Oceanside (CA) time

Important Information

Risk-free booking! You can cancel until June 11, 2022 and pay nothing!

Any cancellation received within 4 days prior to the arrival date will incur a charge of 32% of the booking value.

I am entitled to a 68% refund! You would think under my circumstances that they would refund the whole amount, but they won’t even refund what I’m legally entitled.

Customer service is a joke. No help at all. They keep asking for the same information with no explanation on why they will not refund my money.

Will NEVER use this company again

I recently booked a room in Hotel 57 (Sydney) thru Agoda. The booking was for 3 people but when we arrived we were advised that we would have to pay extra for the 3rd person despite the booking confirmation paperwork clearly indicating the booking was for 3 people. The hotel eventually gave us a 3 person room at the original price but were adamant that they had not made a mistake and that I should have read the "fine print". This is the second time this has happened with an Agoda booking and if the hotel's advice is correct we will not be using Agoda again as you dont know what the actual price will be until you check in. Never had this problem with any other booking service.

Apart from the inconvenience of having to have an extended argument with the hotel management after a long day of travelling we were lucky to get a room at all as he hotel only had one 3 person room left when we arrived.

I can provide you with a copy of the hotel's written justification as to why they believe they didnt make a mistake with the booking if you wish

I booked a hotel through Agoda in Budapest for the 20-27th of June 2022.

I discovered that they charged me the day after my booking(9th JUNE)for the full sum

When coming to the hotel-they asked me to pay before check-in, which I did.

After coming back home I spent 7 days emailing AGODA to explain this issue and the damages, and only then did they admit that there is a double payment.

The outrageous behavior continues by sending me to speak to the hotel to get a refund!

I want my money back and fair compensation for all the damages

I booked a hotel with Agoda. There were multiple problem that resulted in because of Agoda false marketing and website failure I booked one room and was charged for three and in each case mmore then the price of the web site. They agreed to correct the matter and then delayed until the could put through all three charges for rooms. They violated the law by giving the Hotel my credit card information to charge the card. Agoda is a company of foreign scum. The problem was resolved by my bank.

I have been in touch with Agoda regarding whether they can do better in the future. Bookings.com and Kyak are the same company as Agoda, all one Corp.. They have not responded. I also notified them that they and all other companies are prohibited from giving my credit card information to anyone including any company in their cabal of thieves and scum.

It has been 5 day with no reply. To all who read this stock up on toilet paper before you buy from any of them. You will need it to clean up. The booking was for the Hotel Chrome in Montreal 6/23 to 7/5/2022 for Jeffrey Fichtelberg

Jeffre

Hi

I have booked a hotel from agoda The spaling manor mussoorie 5 room on 8.7.22.I have save My card details for booking after that 61000 debited from my account. This very bad thing that when with me very bad experience on Agoda . This thing never happened with me on Any other

I'm having a problem with the site, which does not want to refund me, I asked to cancel my reservation 07/04 and the day of the check-in is 07/11, but they refused to refund me, they want to get the full amount of 164.91€, they do not accept to negotiate part of the amount, they do not accept that I get the amount of.

Estou tendo um problema com o site, que não quer me reembolsar, eu pedi para cancelar minha reserva 04/07 e o dia da chek-in é11/07 , mas eles se recusaram a me reembolsar, querem ficar com o valor integral de 164,91€, não aceitam negociar parte do valor, não aceitam que eu fique com o valor de crédito para comprar no Agoda em outra data, não aceitam alterar a data da viagem, eles não querem negociar de forma alguma, simplesmente querem ficar com meu dinheiro. o hotel diz que tem que resolver com o Agoda, e também se recusa a aceitar meu pedido, me sinto roubada e não tenho suporta nenhum da empresa.

I have booked a hotel room Booking (Lotus Grand Hotel) for 6 nights (9 July 22 till July) in Booking ID [protected]. As per booking terms one night rent will be charged and balance amount will be refunded; however when i am trying to cancel the booking, Entire amount is being shown as cancellation fee which is against the booking terms (Plz find attached screenshot as proof)

Seeking your kind support

+[protected]

I booked a room through Hotel Values / Agoda. I cancelled due to covid which was within the hotels covid policy. Hotel Values took my money, and did not pass it on to the Hotel. The hotel never received my funds and I have not been refunded either. THe hotel has asked me to make a formal complaint.

Hotel Values and Agoda are not contactable!

Total SCAM.

HOTELS SHOULD NOT USE THEM.

I booked a property on 4th July at Icamp Riverside but at the time of check-in property owner denied to give the room which we have booked and asked us to give extra amount for room upgrade. We had contacted Agoda for cancel the booking but no one responded and we had to wait for 3 hours in bad weather condition. Later on, we did'n have any choice as we were not able to move another place so we booked the upgraded one by giving extra amount which property owner wants. Agoda didn't help me to resolve the issue. Very bad experience with Agoda, I would never suggest anyone to book from Agoda as they don't have any contact no and never respond on Chat and Email.

Dear Agoda,

I am here to file a complain regarding to the hotel I have purchased, WOLO hotel, from Agoda. I had booked a WOLO Suite with window however, when I wanted to check in, they didn't let me to have the room that I have purchased before and instead they showed us a Gold Twin room. We asked for their responsibility as we have purchased the room and we even provided an invoice receipt but still they didn't try to call for the hotel services. We also tried to contact the customer service ourselves and there was no reponse. Later, the hotel administrations told me that I had been fraud by Agoda and i was not the first guest who had experienced the same issue. They told me to upgrade my room and I had to spend another RM560.00 in order to get the room that I wanted.

Hi,

I am yet to receive an update on my below Complaint!

I had booked 2 Hotel Stays through you and have been charged a higher amount for each of the stays.

1. Hotel Name : Ibis Budget Zurich City West

Price Booked : CHF 683.23.

Price in INR : INR 55,000/- approx.

Price Billed to me : INR 59,129.35/-.

Why this difference of approx INR 4,100/-?

2. Hotel Name : Ibis Budget Amsterdam City South

Price Booked : EUR 781.10.

Price in INR : INR 64,800/- approx.

Price Billed to me : INR 68,690.31/-

Why this difference of approx INR 3900/-?

I called up your customer service and was told that my above calculation is correct, so why this difference? The lady I spoke to was unable to confirm!

I understand that the exchange rate may vary, but such fluctuations also will not result in such a big difference (INR 4,100 and INR 3,900)!

Please check and confirm what was the exchange rate applied for these 2 transactions and how did you arrive at this amount that was billed to me. Please give me this break-up.

The price of CHF 683.23 and EUR 781.10 is fixed, so how can I can charged an additional INR 8,000/- approx (4100+3900)?

Regards,

Yorick Pereira

Tel No : +91 [protected] / [protected]

Email : [protected]@yahoo.com

I had booked Travelodge Harbourfront (the hotel) from Jun 22 to Jun 26 but due to room availability it was done in two separate bookings, [protected] for Jun 22 to Jun 24 and [protected] for Jun 24 to Jun 26.

Unfortunately I was tested covid positive on Jun 19 and under the Singaporean covid protocol, I had to be self isolated. There was no chance for me to move around to check in the hotel on Jun 22. I asked Agoda for cancellation and refund as this is a force majeure case, though I understand the bookings are non-refundable.

Agoda promptly approved [protected] and refused [protected]. I chased again they finally replied, twice on Jun21 and 22 that

" Please kindly be informed that we have successfully contacted our supplier to contact the hotel directly to confirm free cancellation without having you to provide a medical certificate as we understand that another booking ([protected] ) made with the same hotel has been successfully cancelled free of charge."

Based on their reply, I felt assured that the cancellation and refund was duly taken care of. However on Jun 23 on my numerous chase they replied that

"There is a miscommunication whereby we meant that we succeeded in contacting our partner supplier to relay the message to the hotel that you requested for a free cancellation without a medical certificate as the other booking was canceled free of charge."

My questions:

1. Why is there a different treatment to the two bookings, one was cancelled and refunded the other is not approved?

2. Agoda had replied me twice and based on my understanding to the wordings, I do not need to provide any medical certificate and they will process my refund request. It was stupid to later say it was a miscommunication. Agoda had to keep its word.

3. The hotel confirmed me that the no show fee is the first night charges, Agoda did not confirm this insisting the booking is non-refundable with the intention to forfeit the whole sum. How greedy they are.

I put in a booking for the required date, chose a hotel and clicked on to pay. I was unsuccessful with the first payment as i was unaware you required the bank issuing the card. Made a correction and proceeded to payment. Somewhere at this time your site wiped out my required dates and booked me into the present date. There was no option to correct the date and instead I had to cancel. The cancelation cost me $103. There is obviously something wrong with your site and you blatantly stole $103 from me.

I did not recieve an email confirmation on my booking in Henan Palm Beach Resort Boracay for 2 nights.with booking ID: [protected].