Agoda
Reviews and Complaints

Booking ID : [protected]
Hotel : Containers by ECO HOTEL
Room Type: Queen Room
City / Country : Tagaytay
Arrival : Saturday, 29 December 2018
Departure : Monday, 31 December 2018

We receive an email from your office that you charge Sir John Gilbert Madarang twice,
due to an unexpected system error.

There are two deduction Last

December 12, 2018 worth 18, 566.91
December 25, 2018 worth 8, 683.86

We would like to know when we can claim the over charge that you process to Sir John Madarang

Hoping for your immediate response

Thank you

Lucilyn Coloma
Staff

Booking number 214283327

I have just received my statement and have been over charged for the hotel booking I made on 2nd June 2018.

At the time of booking the hotel was confirmed at 1626.34 euros and £1421.42 with an exchange rate equivalent to 1.144.

I have now been charged £1523.16 which is £101.74 more than I was quoted and this can not be explained by the exchange rate which on 14th January was 1.1217 equivalent to £1449.88. The difference in exchange rates is therefore equivalent to £28.46 not £101.74

I have therefore been overcharged by £73.28

Please can you refund the difference back to my payment card.

Thank you jane Harper-Smith Mobile +44 [protected]

I made an online reservation but I did not receive any booking confirmation and to my surprise I was charged on the two reservations I made on the same period but different hotel. They should inform me thru email or mobile for confirmation. I just know the case when my bank texted me about the debit charges to my account amounting 516. Dirhams! I was really upset about this! Ive wasted money on the things I did not enjoy or consume! I will never ever use this site anymore!

I have never registered for a Agoda account and never made any booking but received s booking confirmation [protected] on 6/2/19. I am afraid my account was hacked. Pl provide booking information and cancel the booking as I will not be responsible for any charges incurred.
Please treat this matter as top urgent.
Pl suspense the account and stop taking any booking.
Please treat this matter as Top Urgent

8th Feb 2019

After hours of searching, unable to access my Agoda hospitality business advert to edit it, trying every way imaginable, to be able to...
*update rates so as not to mislead guests
*add additional rooms after extensive and very costly renovations...
*which include new furnishings and furniture including mini-bars
*edit the name of my company as it is now a very upmarket resort and no longer a hostel!

I tried everything I could think of... but nothing. Most unsatisfactory and damaging to my business and income!

This company should really be made to give hosts of businesses that bring them in so much revenue, some sort of reciprocal service, even on a remote 'chat' basis like every other company does that I know of!

If it's just a phone number that's not good enough... especially in remote places like ours!

Pls. note I had made booking in Thailand Pattaya Dusit Thani Hotel, as per the policy I can cancel my booking three days before arrival to the Hotel. On 6th I came to know that I won't be able to travel for personal reason as I was in Europe and travelling so I cancelled it in the 7th Feb morning at 9:30 am . As my Booking was on 10th Feb and the checking time is 3:00 pm so theoretically I was much ahead of the last requirement. I was prompted for cancellation through the cancellation window of their website and after cancellation I go message that refund will be Zero. I am trying to reach them from pillar to post through email, phone but there are no responses. on phone they ask to put the booking reference when you put it is shows wrong details, this is ridiculous.
The email responses are still to come
I do not want to waste my money when I am not wrong, pls. help me to sort this out
My details as below
Name : Navin Shrivastava
Booking reference : [protected]
Hotel : Dusit Thani Hotel Pattaya
Date : 10/02/2019 arrival and 12/02/2019 departure
email: [protected]@gmail.com

Agoda appears to be setup in such a manner that as a host of a property, I am only able to contact them via message, their messages are 98% of the time scripted replies which means you are going around in a constant loop and not addressing the problem.

When/if a human eventually replies, they advise to go to the contact option within the intranet, guess what, that then starts the whole new message scenario off again from the start.

The help they do have in knowledge base articles, does not match up to what I see within my portal, I am thus now stuck with them owing me for renting out my property, I do not see the relevant screenshots as per their KB, and then as above the support loop continues and there is no way to contact them.

Frustratingly extreme poor service.

Booked a resort room through the agoda website in koh samui. The room was not as per photographs shown. I booked a 1st floor room with balcony and was given a ground floor room with no balcony. The room was also fithly with a dirty toilet, dirty shower, holes in the walls and in very bad condition and was a minus 1 star room. I refused to accept the grubby room and agoda just gave me the run around so I checked into another resort. Agoda refused to give me a refund and claimed I was a no show. They also claimed that in thailand they call a 1st floor room with balcony a ground floor room?. I have stayed in thailand on many occasions and never had a 1st floor room on the ground floor. This company is a sneaky unethical online booking company.
Under no circumstances should anyone consider in booking with these crooks. You will get ripped off...

I book a hostel for the 18th-20th of Jan and cancel it on the 16th. Agoda sends the cancellation email to me and presumably the hostel on the 19th and then refuses to refund me despite sending a screenshot that clearly shows this. So somehow I had cancelled my booking while I was also staying at that hostel?! Customer support was a incredible chore to reach, as when I tried to contact them using my booking number, the answer machine TOLD ME THE BOOKING WAS CANCELLED and hung up! It took roughly 2 weeks to get told they wouldn't do anything and during that time I got an email that asked was I satisfied with the resolution, despite not being resolved! Truly truly awful service. Avoid this like the plague.

I was making 3 different hotel booking from Agoda android application. I made two booking but unfortunately my first booking check in and check out month wrongly put by me. It was 6th of June to 12th June. But I wrongly put 6th of July to 12th July.
This is after 4 month advance booking.
Immediately i e mail to Agoda for correction.
Now they are annoying this ia not in our policy.
I said this is after 4 month booking please reschedule it from July to June but not properly responding :(
What i do now .
Please help.

Thanks. Imran Shafqat.
+[protected]

enge.[protected]@gmail.com

Yours sincerely,
Imran Shafqat

Where to begin? It's been almost 2 months now of being given the runaround for a refund on a hotel I never even got to stay in because when I turned up they had no booking for me but it had been prepaid. I stayed 1 night at another hotel that I paid at the hotel but they also took this payment twice. I have been sending receipts and credit card statements to prove the fact and yet I am now being asked for more information. They are really awful - the worst customer service experience you will find. Avoid at all costs - use booking.com or airbnb. I do not know how this company is still in business.

Your support is very bad. I have been wrongly charged twice for the online booking that i made. The error was in your system, and i was informed that the other booking was under bookingcom which is your sister company. I just book once and it was only with Agoda. Your agent refused to help and keep on asking me to talk to the hotel. I called the hotel, and they said I supposed to contact Agoda. Until today i am still waiting for the refund. My Booking ID [protected].
I keep on telling that i never do any booking with booking.com, but only through Agoda. One of the agent mentioned that Booking.com is Agoda sister company, and there could be an error as my booking appeared both.in Agoda n Booking.com for the same booking. But then, i never get any further resolution and no refund for the error in your system. I felt cheated by Agoda as this appeared to be an error in your system. I need a refund for the other booking which i never did but i got charged on my credit card!@

I made a booking for 3 nights at at Hotel based on a price provided by Agoda. I selected to see prices in AUD at the top of the page. The price clearly showed AUD 490 per night. This equates to AUD 1470 in total. I made the booking. Upon receiving the emailed confirmation, the total for the booking was USD 1468. I contacted them. I was asked to provide screenshots of the price in AUD which I did. I received a 40 minute phone call in which the operator endeavoured to give every excuse under the sun for the price discrepancy; exchange rate, that I didn't select dates (which I did and showed them in the screenshots), taxes... you name it, I received the excuse. I was eventually told that yes they understand and will call me back. I have received another phone call now from someone else who also advised that it is due to the exchange rate! Once again, I advise it is not the problem. I then receive email advising that it is due to the exchange rate.
Let's do the math here - based on today's exchange rate - a price of AUD 1470 would equate to approximately USD 1051.58. I am sick of the excuses. I am sick of people not understanding the issue and/or how exchange rates work.
This is not an exchange rate issue (I am happy to pay USD 1051.58 as quoted). What has happened here is nothing but fraudulence.

Dissappointed by Agoda's service, we are asking for a refund for only 625.89AEd from november 2018. until now they haven't return the amount yet, so this is what their service do. it will really took so long for them to return for a refund.

they are asking for too much repetitive questions, if you cannot return the money back, just tell us. dont waste our time anymore!

I'm badly disappointed for both the services with Agoda and with the hotel I reserved.
Today I reserved a room at saffron inn hotel in Delhi with my Agoda app, when I arrived the room I choosed and paid for was not available and they wanted to give me a very bad and smelly one instead, I tried to cancel my reservation but in the app it shows I've not any booking...now, what's going on Agoda? Appalling service, I ‘d love to be contacted to resolve this unfortunate situation.
Sure of your understanding I'm waiting for an answer.
Regards
Stefania Di Gioia

Dear all,

Charged me two amounts while I only placed one booking. Nobody replied and followed up.

I only booked Explore Hotel in Taichung that cost $431.22 with reference no. ID [protected]. However Agoda HK charge me another amount $476.53 that I booked nothing with but showed on my credit card statement. Emailed to Agoda since 23 Dec and no news but mailed to request a proof I had cancel booking of ID [protected] on 8 Jan from my side. What is that nonsense replied. I had no cancellation but being charged for what I didn't book at all.

Please follow up and check and cancel of the wrong charging HK$476.53. Do not just keep telling me no such record. It is shown on my credit card statement as on the attachment with your company name on.

Already two weeks. Sure will not have any booking with your company. I will take further action if there is no news after tomorrow.

MS HO SIN MAN

Hello Agoda. I made a booking on 29.12.2018 Booking Ref.: [protected] for Manpreet Kundi Royalton Hotel . I cancelled the booking on on the same day 29.12.2018 by calling agoda informing the genuine reason. My bank account has however been debited to the tune of AED 312.70 to my amazement. I have contacted the Customer Service Executive of Agoda but until now I did not receive any such amount. I will therefore want Agoda to refund my money into my account before i consider my next line of action. Your earliest action will be appreciated.

Selamat sejahtera.

Tuan,

Saya ingin memaklumkan pihak tuan bahawa saya telah melakukan tempahan hotel secara online melalui agoda.com. Disebabkan itu, sy telah menggunakan kaedah transaksi online maybank2u dn telah membuat pembayaran sebanyak RM321.69. Namun begitu, pihak Agoda menegaskan bahawa mereka tidak menerima wang tersebut, walhal jumlah wang tersebut telah dipotong daripada akaun saya. Menurut pihak Agoda, saya seharusnya berhubung dgn pihak Maybank untuk menyelesaikan hal ini kerana mereka tidak menerima wang tersebut daripada saya. Setelah berurusan dengan pihak Maybank, mereka menjelaskan bahawa transaksi tersebut telah berjaya dilakukan terhadap pihak Maypol. Saya kemudian menghubungi Maypol dan mendapati bahawa transaksi tersebut sememangnya telah berjaya. Namun, saya telah menggunakan email yang salah sehingga menyebabkan saya tidak tahu bahawa tempahan hotel saya sebenarnya telah berjaya. Seandainya saya mengetahui hal ini lebih awal, wang saya tidak akan hangus begitu sahaja. Ya, memang benar saya telah menggunakan email yang salah. Namun, bukankah saya telah memberikan pelbagai lagi butiran lain yang amat penting terutamanya resit sebagai bukti pembayaran. Sekiranya pegawai khidmat pelanggan agoda meminta saya menghubungi pihak Maypol berhubung pembayaran tersebut, sudah tentu hal ini dapat diselesaikan dan saya juga dapat menikmati hotel yang telah saya tempah dan bayar. Namun, mereka hanya menegaskan bahawa mereka tidak menerima bayaran tersebut. Malah mereka meminta saya berurusan dengan pihak bank setelah beberapa kali menghubungi agoda. Berurusan dengan pihak bank begitu memakan masa. Semalam baharu saya dapat result daripada pertanyaan saya berhubung pembayaran yang telah dipotong daripada akaun saya. Pihak bank lalu menerangkan bahawa Maypol telah berjaya menerima bayaran tersebut dan saya seharusnya menghubungi pihak Maypol. Akhirnya ke mana duit saya hilang telah terjawab sebaik sahaja saya bercakap dgn pegawai khidmat pelanggan Maypol. Saya menghubungi Agoda lagi untuk memaklumkan berkaitan hal ini dan mendapat tahu bahawa wang saya tidak dapat dikembalikan. Pegawai khidmat pelanggan tersebut terus mematikan talian apabila mendengar saya yg mulai merengus. Saya amat berharap agar wang saya dapat dikembalikan memadangkan saya tidak menerima sebarang perkhidmatan atau produk daripada transaksi tersebut.

Tuan, kalaulah saya dibimbing dengan betul berhubung permasalahan tersebut, sudah tentu saya tidak rugi seperti ini.

Agoda conveniently deducted my 76, 035 Reward Points on 31 December 2018 without even a reminder to me. Agoda can send promotion materials to me via email every single day but when it comes to expiry of Reward Points, Agoda has very conveniently failed to even send one reminder to me.

I am not able to reach Agoda by phone or email as the way they have structured their contact system makes it impossible for me to reach them on this complaint as I do not have a booking reference number.

I appeal to Agoda to reverse the deduction of my 76, 035 Reward Points soonest possible.

Dear Sirs

I had made two bookings on 29December with KSL Hotel & Resort as per the attached booking respectively unfortunately when we arrived the hotel, they could accept 1 booking from us which was ID [protected]. I had no choice but to leave my children and the helper temporary first and look for another hotel to accommodate for my husband and myself.

My children did not check in the hotel till 8 plus and we wasted 4 hours for requesting to confirm the other booking of ID326547905 and I called varies times but the voice mail kept saying that this particular ID was incorrect. KSL Hotel & Resort will not accept the booking ID having Processing and there is no confirmation on their side.

please call me at +65 [protected] - Selina Tan