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I recently purchased 2 halogen head lamps from advance auto parts, the sales person was polite and asked if I needed two or 1. I stated that I should probably get two because I was not sure if both higbeams were out or not and told him if it doesn't work I will just return them.
After getting home and determining the bulb(s) were not the cause, I tried to return the bulbs 1.5 hours later. I was then told that because I had touched the bulbs I could not return them and that they were no good anymore. I am now trying to understand how I am supposed to put a bulb in my car without touching it and if that is the case, why was I not told this at the point of sale and where does it say this on the bulb package.in my opinion this is not any way to treat customers. I will be calling the regional president and will never, never, never and did I say never shop at advance auto parts again. It is my mission to deter everyone that I know from ever shopping at this store.
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did not like the way he talked to me on 11/26.I will not go back in this store. Talking down to people is not a good thing to do.
Starter was bought from advance auto parts and carried a limited lifetime warranty.
Starter is not In there system anywhere. They will not warranty the starter.
Store is always closed lights are on no sign for reason of closed.. Employees are rude and you normally have to look up the partner number online for them to find the correct part And then normally it says they have to part No one will go look and when you get up there they do not have to part
On September 28th, 2023, your parts associate tried to sell me a battery that did not fit my vehicle and I had to return the battery because it was too small, and the product specs was not the same as the battery I was trying to purchase. He also tried to sell me a battery so small that I knew he was just being rude.
I bought a battery and it died three times due to a bad cell and had to get towed. Got a new battery from a different store. Tried to return this one when the manager came very rude and raised his voice at me. He would only give me a new battery and said "I don't know why you are worried about 130 dollars." The battery was 235.