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Advance Auto Parts

Advance Auto Parts review: bad customer treatment 45

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Author of the review
12:00 am EDT
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I recently purchased 2 halogen head lamps from advance auto parts, the sales person was polite and asked if I needed two or 1. I stated that I should probably get two because I was not sure if both higbeams were out or not and told him if it doesn't work I will just return them.

After getting home and determining the bulb(s) were not the cause, I tried to return the bulbs 1.5 hours later. I was then told that because I had touched the bulbs I could not return them and that they were no good anymore. I am now trying to understand how I am supposed to put a bulb in my car without touching it and if that is the case, why was I not told this at the point of sale and where does it say this on the bulb package.in my opinion this is not any way to treat customers. I will be calling the regional president and will never, never, never and did I say never shop at advance auto parts again. It is my mission to deter everyone that I know from ever shopping at this store.

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billnew01
US
Dec 03, 2022 4:03 am EST
Verified customer This complaint was posted by a verified customer. Learn more

did not like the way he talked to me on 11/26.I will not go back in this store. Talking down to people is not a good thing to do.

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Mhaley0012@gmail.com
US
May 28, 2023 1:23 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Starter was bought from advance auto parts and carried a limited lifetime warranty.

Starter is not In there system anywhere. They will not warranty the starter.

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Logan Presley
US
May 29, 2023 9:32 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Store is always closed lights are on no sign for reason of closed.. Employees are rude and you normally have to look up the partner number online for them to find the correct part And then normally it says they have to part No one will go look and when you get up there they do not have to part

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Keith A Jones
CHARLESTON, US
Oct 11, 2023 8:46 pm EDT

On September 28th, 2023, your parts associate tried to sell me a battery that did not fit my vehicle and I had to return the battery because it was too small, and the product specs was not the same as the battery I was trying to purchase. He also tried to sell me a battery so small that I knew he was just being rude.

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  1. Advance Auto Parts Contacts

  2. Advance Auto Parts phone numbers
    +1 (877) 238-2623
    +1 (877) 238-2623
    Click up if you have successfully reached Advance Auto Parts by calling +1 (877) 238-2623 phone number 0 0 users reported that they have successfully reached Advance Auto Parts by calling +1 (877) 238-2623 phone number Click down if you have unsuccessfully reached Advance Auto Parts by calling +1 (877) 238-2623 phone number 0 0 users reported that they have UNsuccessfully reached Advance Auto Parts by calling +1 (877) 238-2623 phone number
  3. Advance Auto Parts emails
  4. Advance Auto Parts address
    Store Support Center, 5008 Airport Road, Roanoke, Kentucky, 24012, United States
  5. Advance Auto Parts social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 06, 2024
Advance Auto Parts Category
Advance Auto Parts is ranked 13 among 493 companies in the Auto Parts and Repair Stores category