Adorlla
Reviews and Complaints

I ordered a Mother's Day gift for my wife two weeks out from Mother's Day and paid for "expedited shipping." I got a notice on 23 May that the order was sent for shipping. Fast forward roughly 2 months later to 17 July aaannnndddd I got an email from some rep saying the package "was shipped" here is the tracking number, "May I know if you go it." NOPE! Still have not gotten it.

DO NOT BUY FROM ADORLLA, they will take your money and you may or may not get your purchase, IF you get it, it is not showing up in the near term.

I received my package yesterday and when I received it, it was broken when I took it out of the package it wasn't put together they told me it was handmade but they left out 1 part that I have to put it together it came with the crystal that was in the bag it was a waste of money it was supposed to be a mother's day gift for my mom but I can't give her that and on top of it came after mother's day June 27th 2023 bad service's. I paid a $148. for it I wish I could get a refund back for this messed

I ordered 2 large personalized planters for Mother's Day. The order took forever to process making me think I got scammed (had to reach out twice to see status) and when I finally received the items, I received planters meant for tiny succulents, not large outdoor planters. I paid $90 for the large planters, double checked my order to be sure I didn't order the wrong ones, etc. When I emailed the company what I ordered vs. received, they offered to give me 20% off. I pushed back and they offered 30% off (which still had me paying more than the items I received were actually priced at on their site). I said I wanted refunded but was told I would need to send the items back at my own cost (Again, I had to pay for their mistake). Eventually they gave me 50% off which was closer to the actual price of the items I actually received, but I am still very unhappy they did not take accountability to correct their mistake and I ended up with a product I did not order. I will never use this company again and wish I had looked further into the reviews. Not worth it.

For reference link to items I ordered and attached pic for what I received:

https://www.adorlla.com/personalized-birth-month-flower-outdoor-pot-gift-ideas-for-grandma-mom-apo0006.html

https://www.adorlla.com/personalized-grandma-s-garden-birth-flower-vase-mother-s-day-gift-ideas-apo0021.html

Paid $65 for a porcelain hand painted platter. Paid extra for VIP processing. Paid extra $29 for express 3 days shipping. Paid $9 for gift box and stand. A total of over $100. What i got was a $1 plastic platter with printed stickers on it. A gift box that you couldn’t fit a phone in let alone a platter and a stand that doesn’t stand up! See the pic. Im telling that god to honest truth. STAY AWAY horrible customer service on top of all that.

I ordered this cute puzzle piece picture for my wife for Mother’s Day was supposed to be black and white. Got it and it was not painted the Mom was not what was in the picture totally disappointed paid almost 70$ on this gift and really disappointed. Took a month after Mother’s Day to get here was told 9 working days when I placed my order. You can’t hang it on the wall. I should have ordered off of amazon who offered the same merchandise but since I found it on Facebook thought it was legitimate. Pulled up on my news feed.

This is a scam website. I bought my purchase from adorlla site on 2/4/24, it says shipment 9-12 working days. I obtained my shipment on 3/9/2024. I contacted them multiple times, they have the following issues:

1. Poor customer service

2. They do not refund your money

3. The product is misleading I bought the silver projection bracelet it does not project n it looks like. Common bracelet not customized inspite the fact I laid customized.

4. The box they delivered was jammed

Please do a favor to yourself and avoid this scam website. No one should buy their product. They are misleading, false advertisement, and poor customer service and on top of that they do not refund

Hello,

I ordered a bracelet on 30 January 2024 with the number mentioned above. The commercial terms communicated on their site for delivery were between 5-8 working days. After one month and several email exchanges, I received the same answer as weeks ago that the bracelet is still being manufactured.

As any reasonable person can imagine, that bracelet was meant to be a birthday gift while the birthday passed, and the gift was not received as communicated. Now I do not need it after one month.

Therefore, I requested to cancel the order and return the money paid, otherwise, I will open a commercial dispute. The company is reluctant to proceed as I requested. In case of an unfavorable resolution of my request, I reserve my legal right to proceed and request damages in front of justice.

Thank you,

Raluca Muresan

I ordered a ring approximately 6 weeks ago, wasn't given a tracking number. I sent several emails that was eventually answered. But my BIGGEST complaint is that when I opened my box my ring was missing stones, and was not the size I ordered. I sent several emails again regarding the ring that I never even got to wear. Their response was to give me a measly 20% off coupon for my next purchase. First off why would even consider buying something else when the one thing I ordered was damaged. The next thing is I requested either the ring to be repaired or replaced. This would be a satisfactory solution to me. I have no choice at this point but to notify the Federal Trade Commission, the Better Business Bureau, and any and every agency that I can think of. Adorlla is a rip off, and I will notify everyone that is a questionable company with lousy customer service.

I placed an order for a ring on September 1st, which stated to expect my order in 2-18 days. I have repeatedly reached out to them via e-mail for the tracking number, where they have responded that my item is still "in production" phase and when they send the ring then tracking number will be provided. It has been 26 days now not 2-18 as their site mentions. This is absolutely ridiculous, and unacceptable. I have contacted them almost daily since 9/18, (the latest date it should have arrived by) and they have answered me twice with generic responses, asking me to be patient. I feel at this point like my money has been stolen.

Order#037230731231459240 placed on. August 1. 2023 - $66.85 USD to LOveGifts LLC - Transaction ID:0DP636396566002U - Purchase Date: July 31. 2023 - Invoice ID:037×30731231459240 - Merchant Transaction ID:19W76759SW410760L- Marilyn Law 244 Edinborogh Drive Findlay, OH 45840-4010 United States. - I need 2 platter holders that fit together. You sent me 2 of same.

Your order #O37230610171821522

Placed an order for father's day. The gift was supposed to be here by father's day. It didn't arrive until a week and a half past father's day. The item arrived damaged, poor quality and not what was shown on the companies website. I've repeatedly tried to contact customer service and no one is responding.

Adorlla Jewelry
THANK YOU FOR YOUR ORDER FROM ADORLLA JEWELRY.
Once your package ships we will send an email with a link to track your order. Your order summary is below. Thank you again for your business.

Order Questions?
Email: [protected]@adorlla.com
Your order #O37230610171821522
Placed on June 11, 2023 1:18:54 AM CST
Item Sku Qty Subtotal
Personalized Best Dad Ever Fist Bump Sign Keepsake Gift for Dad Father's Day Gift Ideas
Size
12 x 8 inches (Suggested 1-3 Fists)
Number of Small Fists
2 Small Fists
1st Name Engraving
Alex
2nd Name Engraving
Gabe
Engraving on Big Fist
Adam
Engraving Below
Happy Father's Day
AD189N-12X8IN 1 $45.85
Subtotal $45.85
Shipping & Handling $7.95
Grand Total $53.80

Adorlla, unfortunately, left me feeling quite disappointed. I placed an order for a necklace that was meant to be a special gift for a friend of mine who had just lost her mother. It's been almost three weeks since I made my purchase and I'm yet to receive it. Upon contacting the company, they informed me that they were unable to send me an email when it shipped as their servers were down. Instead, they provided me with a tracking number. However, checking the tracking number as advised, I learned that USPS is still waiting for the package two weeks later. It's concerning to me that there has been no update in the status since 7 December. I believe I speak for most people when I say that waiting for a package is never an easy task. Moreover, when it's a meaningful gift that is vital to cheer someone up, then the waiting becomes all the more unbearable. I'm pleased to have provided a picture as proof of my order to dispel any hearsay. I was hopeful about this purchase, but I'm yet to receive it.

I ordered something from Adorlla on April 18th and it still hasn't arrived as of May 19th. I was hoping to give it as a Mother's Day gift, but it looks like that's not going to happen. I've tried to contact Adorlla four times through their website, but I haven't received any response. It's really frustrating because I just want to cancel the order at this point. I don't think I'll be using Adorlla again and I suggest that others look elsewhere for their business. The order was supposed to ship within 10-15 days, but it's still "in production" according to the website. It's a shame because I was really looking forward to receiving this item, but now I'm just disappointed.

I gotta say, Adorlla is a real disappointment. I was looking to get my wife a Mother's Day gift, and I thought I'd give them a try since they advertised shipping in 4-8 days. I placed my order on April 8, and waited patiently for two weeks without hearing anything. I finally reached out to them, and boy was that a mistake.

They gave me the runaround for three more weeks, telling me three different times that my order was being "rushed" and "prioritized urgently". But it was all just a bunch of baloney. I never received my order, and I'm so glad I had my credit card company refund my money. I wouldn't waste my time with this company again if you paid me.

Honestly, it's just terrible service. I can't believe they would treat their customers like this. If you're looking for a reliable company to order from, I'd suggest looking elsewhere. Adorlla is just not worth the hassle.

I made an order from Adorlla 42 days ago and I'm still waiting for my package. It's really frustrating to deal with this company. I tried to contact their customer service through email but all they said was "please wait a little longer". Seriously? It's been 42 days already! And to make things worse, their tracking website is a mess. Half of the tracking data is in Chinese, which makes it really hard to understand what's going on with my package.

I think it's really disappointing that we have to rely on China to send us our stuff. This company should be ashamed of themselves for not being able to deliver their products in a timely manner. It's really a disgraceful company and I will never do business with them again.

Overall, I would not recommend Adorlla to anyone. If you're looking for a reliable company to order from, look somewhere else. This company is just not worth the hassle.

I gotta say, I had a pretty bad experience with Adorlla. I wanted to send a gift to my best friend for her birthday, she lives all the way in California and I'm in North Carolina. But when I tried to make the purchase, their system wouldn't let me do it! I mean, what's up with that? I understand they're trying to prevent fraud and all, but come on, Target and Walmart let me send gifts all the time. It's not like I'm trying to scam anyone here.

Honestly, I'm pretty disappointed. I was really excited to use Adorlla because they had some cute stuff on their website, but now I don't think I'll be shopping with them again. I don't want to deal with all the hassle of their weird shipping and payment rules. It's just not worth it.

So yeah, if you're thinking about shopping with Adorlla, I'd say maybe think twice. There are plenty of other places to buy gifts and cute stuff online that won't give you a headache. Save yourself the trouble and go somewhere else.

I gotta say, I had a pretty bad experience with Adorlla. I tried to send a gift to my best friend in California for her birthday on March 24th, but their shipping and payment rules were seriously messed up. I live in North Carolina, so I guess that was the problem. But come on, why can't I send a gift to someone in a different state? It's not like I'm trying to scam anyone here.

I understand that they're trying to prevent fraud, but Target and Walmart have systems that let me send gifts without any issues. So why can't Adorlla get their act together? It's just frustrating, you know? I really wanted to send my friend something special for her birthday, but I couldn't because of their stupid rules.

Anyway, I'm done with Adorlla. I don't want anything to do with them anymore. I'm taking my business to Target and Walmart from now on. They might not have the same selection as Adorlla, but at least they know how to treat their customers right. So if you're thinking about shopping at Adorlla, I'd think twice about it. They might seem like a good option at first, but their shipping and payment rules are a total mess. Save yourself the hassle and go somewhere else.

Shipping took an eternity, and I was pretty bummed out about it. I mean, I paid extra for 3-day shipping, and it didn't even arrive on time. What a bummer! And to top it off, the product wasn't up to par. I'm not even sure if it's real 18k rose gold. There's no certification or anything. I'm worried that my daughter won't even be able to wear it because the metal seems pretty low quality. I mean, I get that products made in China can be a bit sketchy, but this is just ridiculous.

I'm hoping that they'll follow through with the refund, but even if they do, it doesn't change the fact that the product is subpar. I paid over $110 for this thing, and it's just not worth it. I'm pretty disappointed, to be honest.

The product itself was quite disappointing. The names on the product were so small that they were unreadable. Even worse, one of the names, Jared, was smeared on the J. This made it impossible for our elderly mother to even see what the names were. The product was advertised as something special for Mother's Day, but it was a complete letdown. It cost $62, which is a lot of money to spend on something that is not even close to what was advertised.

Overall, I was extremely disappointed with my experience with Adorlla. The product was misrepresented on their site, and the customer service was not helpful at all. It's a shame because I was really looking forward to giving my mother something special for Mother's Day, but instead, I wasted my money on something that was not worth it. I would not recommend Adorlla to anyone looking for a special gift for their loved ones.

So, I ordered from Adorlla and they sent me a package. But, it was left in an unplace said and they didn't take no responsibility for it. I messaged the delivery company and they said that the company would have to refund me. I've messaged the company and they are refusing to take any responsibility for it. The delivery company is also not taking any responsibility for it. I even contacted the police and they said that Adorlla company have to refund me. But, they are blaming it on me and telling me that there's nothing they can do. It's like they practically stole ?80 off me.

I mean, come on! You choose your delivery people, so you should take responsibility if the package isn't delivered safely. It's just disgusting when everyone is already struggling as it is. I'm really disappointed with Adorlla and their lack of responsibility. It's just not right.

Don't order anything from this site, EVER! I saw an ad on Facebook for this cute personalized flower pots and thought it would be a great gift for my mom for Mother's Day. I was aware that the pot probably wouldn't arrive before Mother day as I did order 2 weeks before and personalized items tend to take longer. Fast forward 5 weeks later and my mom FINALLY received her pot but it was completely damaged. She could hear the rattle of the broken pieces when she lived the box off the door step. She sent me pictures of the packaging and the broken pot, and I immediately messaged the customer service at Adorlla attaching the pictures and my purchase confirmation. The response I got left me baffled. The service representative told me they were sorry and offered me 20% of my purchase as a refund! THIS IS ABSURD! What disrespect this company has for their customers. This pot cost me over $50 and they want to refund me a mere 20% of that for a pot that arrived broken and almost an entire month AFTER Mother's Day as passed? Shame on them! Please, don't let anyone buy from this company, they are a scam!

Having reached out to the company twice, both times that have provided various excuses for delays. The item was ordered on April 26, 2023.

The company requests that I wait another one to two weeks or they can refund me 8$ for an item that was $84.49.

I would like my item with a partial refund for the shipping delay and inconvenience however, I will settle for either the item or a full refund.

webiste is misleading. ordered my moms gift in plenty of time for Mothers Day. I contact them the week before and they said due to an overwhelming amount of orders they did not know when it would be sent. I asked for a refund. They asked for my order # which I have sent to them. Still waiting to hear back from them.

I now have to go and find something for my mom for Mothers Day at the last minute.

I would not recommend unless you have months to receive.

I recently had an experience with Adorlla where I ordered a beautiful personal necklace from their website on December 2nd, but unfortunately, I have yet to receive my item. My payment went through PayPal, but despite my attempts to communicate with the company, I have not received any response. As time has gone by, I can't help but feel a sense of disappointment, and I am beginning to wonder if this may have been a scam. Needless to say, the lack of communication and delay in receiving my order is quite frustrating. It's unfortunate when things like this happen and it certainly doesn't leave a good impression. The lack of follow-through and customer support are certainly areas that any company should strive to improve upon. It's important for online shopping experiences to be transparent, efficient, and reliable. I hope that Adorlla takes my experience into consideration and works to improve their customer service for future customers.