Undandy
Reviews and Complaints

I've ordered shoes from this company on 4 separate occasions. However the 4th (and final) order was made in late October and scheduled for delivery in "6-8 weeks". It has now been ELEVEN MONTHS. When I first requested a refund in mid December 2022, I was told the request needed to be forwarded to their finance department and a refund would be issued in "up to 15 business days". After a number of correspondences, they offered me a "discount credit" on a new order. Why would I want to chance sending even MORE money after never receiving my original order or a refund?

Hi there,

I had submitted a complaint a week ago with no reply so I am submitting another. It relates to 2 orders (Order Numbers [protected] and [protected] which were ordered on August 30 and Sept 6th, 2021).

Despite emails to Undandy customer services on

20 Oct 2022, 14 Dec 2022, 6 Feb 2023, 3 March 2023, 26 April 2023, 2 June 2023, 18 July 2023, 24 July 2023, 26 July, 2023 and 11 August 2023 I am yet to receive my 2 orders.

I was receiving replies to my emails but they ceased around June 2023 and I have effectively been ghosted by Undandy. I would like someone to make contact to confirm the problem and get my shoes sent.

I have purchased shoes from Undandy in the past with no issue, however around Covid I had order 2 more pair and to this date after around 12 emails enquiring as to where they are and when I can expect delivery I am yet to receive them. With each email the response was the same about work being backed up due to Covid and I should have them in 4-6 weeks. Still no shoes. My last 3 emails have gone unanswered at all which is a concern as previously at least I got a reply.

I need some answers very soon please.

I have tried to contact Undandy by every avenue available for an update on my custom shoe order - they have been completely unresponsive on all forums: email, website chat, instagram messenger, face book messenger, and phone number provided on instagram is disconnected or incorrect. The order is still marked as ‘in production’ on the website when, by undandy’s information provided, it should have been finished and sent 3 weeks ago ( I ordered them on May 24).

I have been a long customer of Undandy (since 2016) and have had two sets of customized shoes from them. I also enjoyed supporting Portugal vendors since my wife and I love visiting. However, I made a recent order of non-customized shoes. The delivery took too long. I ordered them on April 3rd and they arrived in late May. I overlooked this and simply accepted this without complaint. However, the color I ordered was mahogany but they looked more like chocolate than mahogany (especially when compared to my previous custom-made Undandy mahogany '15s). When I asked to initiate a return of these stock shoes (which I even offered to cover shipping) it took multiple emails and weeks to get a response. Finally, Beatriz at Undandy wrote back and said:

"Dear Kenneth, Thank you for your email. We have checked the shoes you ordered, our '15 Mahogany Oxford Shoes, and they are indeed brown and not burgundy in colour. While it is possible for your shoes to not match your previous custom-made shoes due to leather variation, the shoes you have received do match our website picture given. Unfortunately, we are unable to offer you a return as your shoes match the picture provided on our website."

I responded and said, "Regardless Beatriz, I’d like to return the shoes. They are not what I believe I ordered or intended to order. Just as if I was in person in a shop in Lisbon and returned these unused and in the original shoe box within 30 days, I'd expect a refund. I expect the same from an online order. I'm fine paying shipping and just getting the refund for the cost of the shoes. I'm simply asking you to take back an in-stock product".

I have yet to receive a response (it's been weeks) and it now looks like I'm stuck with what is my last pair of Undandy's which I will ever order.

I recommend staying away from Undandy since they cannot guarantee good customer service practices, even when it comes to non-customized products. This is unheard of in the United States.

So, I gotta say, I'm pretty disappointed with Undandy. I made an order back in November of 2021 and I still haven't received my goods. It's been a real bummer, especially since I was really looking forward to getting my hands on what I ordered. I've been in touch with their customer care team, and while they seem nice enough, they keep telling me that my order has been delayed due to Covid and "back order" issues. I'm starting to think that this is just a bunch of baloney, though. I mean, how long can it really take to fulfill an order?

Honestly, I'm starting to feel like I've been scammed. I've been doing some research online and it seems like I'm not the only one who's had this kind of experience with Undandy. It's really frustrating to think that I might never get my money back or my order. I really wish I had known about all of this before I made my purchase. I definitely wouldn't have bothered if I had known that this was a fraudulent business.

So, if you're thinking about shopping at Undandy, I would strongly advise against it. It's just not worth the hassle and the potential disappointment. I really hope that I can get a full refund, but I'm not holding my breath. It seems like a lot of other people have had similar experiences, so I'm not feeling too optimistic. Save yourself the trouble and shop somewhere else. Trust me, you'll be glad you did.

I ordered these shoes from Undandy a few months back and they just keep sending me these emails that say they will be telling me about the delivery date and tracking number. Trouble is, I haven't gotten either yet. It's a bit frustrating that they are taking so long, but I have been waiting patiently for them. The only thing that's really concerning is that they have not been replying to my messages about refunding my money. It makes me feel like maybe they are scamming me a bit, but who knows? I am still keeping my head up and hoping that I will get my shoes soon.

I did some research online and found that many people have posted pictures of their shoes that they have received from Undandy, so at least I know that they are a real company. However, that doesn't necessarily mean they are completely trustworthy. I have heard some people saying that they have had issues with this company before, so I guess it's just about taking a risk when you decide to buy from them.

Overall, I cannot really say much about the quality of their products because I haven't actually received what I ordered, but I do think it would be wise to approach Undandy with caution. I definitely wouldn't advise anyone to give them their money if they aren't willing to take a risk. Hopefully, I will receive these shoes soon!

I gotta say, my experience with Undandy wasn't exactly great. So, here's the scoop: I ordered a fresh pair of shoes on the 11th of June 2021, with an estimated delivery date by end of July. But to my dismay, it's the 28th of October, and there's no sign of my order. Nada. Zilch. I reached out to Undandy reps multiple times during this period, and each time I was placated with promises of a delivery date, which kept getting pushed back three weeks from the last. "It's definitely on its way, sir," they'd say. "Just hang in there."

Now, I'm not one to fuss, so I kept waiting. However, when I finally mustered the courage to ask for a refund, I was assured that all was well. I'd receive a confirmation email, and my money would be refunded after ten days. I'll cut to the chase: neither of those things happened. It's the 12th of November now, and I'm still waiting for confirmation, and the money hasn't been refunded yet.

Not gonna lie; all of this has left me feeling pretty sour. I really wanted to like Undandy's product, but this experience has been incredibly frustrating. If you're considering a purchase with them, my advice would be to proceed with caution and double-check everything before you hit that "buy" button.

I bought some shoes from Undandy in 2020 because I need custom sizes. Unfortunately, I never received the shoes even after waiting for three months. They did give me a refund, but I was disappointed. They said it was because of the pandemic and not being able to get the leather.

I decided to give them another chance in 2022 when another company recommended them to me. I ordered again, but after 13 weeks, I still hadn't received any updates on my order. They did respond to my emails, but I had to request a refund through PayPal.

Honestly, I don't think you have a very good chance of actually getting shoes from this company. It's best to stay clear and find another place to buy your shoes.

I gotta say, I'm not too impressed with Undandy. It's been over a year and four months since I placed my order, and I still haven't received my shoes. I've been emailing them every three months to check on the status, but they've stopped responding altogether. It's frustrating to say the least.

Their usual response was always the same: "Our workshop manager advised that given the current pace, we estimate that your order will be completed within 4 weeks. Please note that this is an open-ended timeline and your order may, in fact, be completed sooner than this..." But clearly, that was just a load of baloney.

I mean, come on Undandy, get your act together. This is some serious unprofessionalism. I'm tired of false promises and no shoes to show for it. Spongebob would be proud of how much patience I've had, but even he would be getting fed up by now.

I've been a big fan of Undandy for a long time. I've ordered more than 20 pairs of shoes from them over the last five years. I know they're not always the quickest when it comes to shipping, but that's never really bothered me. However, I'm starting to get a little frustrated now. It's been over a year since my last order, and I've been trying to get in touch with them for the past six months. Every time I do, they tell me that there's a problem with their supplier and that it will take a few weeks to sort out.

I finally got fed up and asked for a refund. They told me that they would process it within 15 business days, but it's been over 30 business days now and I still haven't received anything. I'm starting to feel like I've been ripped off.

I've read some other reviews on here, and it seems like I'm not the only one who's had this kind of experience with Undandy. It's a shame, because I really love their shoes. But if they can't get their act together and start delivering on their promises, I don't think I'll be ordering from them again.

I've been a loyal customer of Undandy for quite some time now. I've purchased a whopping 19 pairs of shoes from them and I must say, they were great up until September 2019. However, things have gone downhill since then. I've been experiencing problems with the soles and cobbles of the shoes. It's been a real bummer, to say the least.

Recently, I placed an order on June 1, 2021, and I'm still waiting for my shoes to arrive. Every time I reach out to their customer service team, I get the same old response - "another 3 days" or "another 4 days". It's frustrating to say the least.

To make matters worse, they've turned off comments on their Instagram posts so that people can't warn others about the issues they're facing with Undandy. It's a real shame because they used to have a great product. Now, who knows what's going on with them.

If you're thinking about purchasing shoes from Undandy, do yourself a favor and go somewhere else. You'll only end up losing your hard-earned money. It's really disappointing to see a company that used to be so great fall so far.

I recently had an experience with Undandy that was far from satisfactory. I had been eagerly anticipating my custom pair of shoes for the last 10 months, but unfortunately they never arrived. Whenever I reached out to the Undandy team to inquire about the status of my order, they always had an excuse ready. Apparently, there were supply chain issues, production problems, and so on.

I finally decided to request a refund, but even that has been a nightmare. The customer service representative told me it would take about 15 business days for the refund to be processed. However, it has been longer than that and I still haven't received my refund. I have to say that I am extremely disappointed with this entire experience.

In my opinion, I would not recommend using Undandy. I think this site is a scam that takes advantage of people. They promise quality custom-made shoes and then fail to deliver them or even issue a refund. It's really a shame that there are dishonest businesses out there like this, and I hope that others will avoid making the same mistake that I did.

All in all, I feel that Undandy is not to be trusted. They may take your money and never deliver the product that you ordered. I don't mean to be harsh, but I really want to warn others about the risks involved in doing business with this site. If you're looking for a reliable online retailer to purchase shoes from, I would suggest looking elsewhere.

Undandy is a company that I would not recommend to anyone. They are complete scammers who took my order six months ago and have been giving me excuses every three weeks, extending the delivery time by another three weeks. This has been going on for five times now, and they have wasted my time for five and a half months.

After four months of waiting for my order, they left me with no option but to cancel it. However, even after canceling the order, I was supposed to receive my refund within a maximum of 15 days. But it has been almost one and a half months, and I have not received my refund yet.

Every time I write to them about my refund, they give me a lot of excuses and ignore my request. They are actually trained pathological liars who have no regard for their customers. I don't know how they are still running this scamming business, but they are committing a criminal offense, and they should be punished.

In conclusion, I would advise everyone to stay away from Undandy. They are not a trustworthy company, and they will only waste your time and money.

I ordered a pair of shoes from Undandy back in July, but unfortunately, they didn't arrive as expected. I reached out to the company to inquire about the delay, and they informed me that it would take a few weeks longer than anticipated. I was a bit disappointed, but I decided to wait it out.

However, as time went on, I started to do some research on the company and found some negative reviews. I became concerned and decided to cancel my order. I reached out to Undandy and requested a cancellation, which they processed promptly.

Despite canceling my order, I noticed that the charge was still on my credit card statement. I contacted my credit card company and disputed the charge, and they advised me to keep in touch with Undandy for updates.

I continued to reach out to Undandy, asking for updates on the refund, but they kept giving me false deadlines that would pass without any action. They claimed to be in constant contact with their finance department, but if that were true, they would have known about my dispute with the credit card company.

Undandy offered me a credit, but I declined as I wanted a full refund. Throughout the entire process, they were not truthful and kept lying about the status of my refund. I have all of their emails, and I am willing to share them if needed.

Overall, my experience with Undandy was disappointing, and I would not recommend them to others. Their lack of transparency and honesty was frustrating, and it took a lot of effort to get my money back.

I gotta be honest with y'all - I ain't too impressed with Undandy. I placed an order a while back and it's been over 4 months and I still ain't got my shoes. Can you believe that? And to top it off, they ain't even given me a refund yet. I'm starting to think this whole company is just a big ol' scam. If I were y'all, I wouldn't bother orderin' from Undandy. Ain't worth the trouble.

This website, Undandy, is a total scam and shouldn't be trusted. I ordered a product from them and, as promised, it took a while for them to send me my order. However, they deliberately delayed it so that it went past the chargeback period - which means that I couldn't get my money back.

After waiting for weeks, I finally reached out to their customer service team only to be met with silence. No response, no updates, no nothing. They took my money, promised to send me my order, then disappeared completely without a trace.

I don't recommend anyone to use this website and give them your hard-earned money. Stick to more trustworthy and legitimate websites that won't scam you out of your money and leave you empty-handed. Save yourself the trouble and avoid Undandy at all costs.

I ordered my shoes on Undandy about four long months ago. Unfortunately, I still haven't received my order. Plus, despite keeping in touch with the company, they still haven't refunded me yet. What a complete scam! It seems like they will keep you hanging, but don't count on ever getting your money back. I even had to file a complaint with the FTC!