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Dear Sir / Madam,
In relation to the email i got on my account stating that my account "has been permanently banned for using unauthorized software and manipulation of game data" under the user Super-Rac#5463179 and that my ban will not be overturned is completely unfair for someone who has paid £84.99 for the game and has never run any type of cheating software on my PS5 and for that matter how can i on a closed system?!
Looking at my K/D ratio and my stat's it would be quite obvious that I'm not cheating, I just enjoyed playing this game (for the brief few hours I was able to play it) all i want to do is get back to COD to play MW3
Additionally, as your software has had access to the kernel level of my computer, I am requesting access to the data and logs that show evidence of the unauthorized software that you claim was running on my computer. Furthermore, as your reply seems like a blanket automated reply, I wish to make an access request under Article 15 of the GDPR regulations for a copy of any information you keep about me, on computer or in manual form in relation to the above incident including the existence of automated decision-making, including profiling and meaningful information about how decisions are made, the significance and the consequences of processing.
To summarize I am requesting an investigation into the unauthorized software you claim was running on my computer along with the logs and personal data you have obtained from me. I will happily co-operate by allowing a security engineer access to my PC to investigate, either through physical drop off or through a remote session.
Furthermore, now as I have no way to play either the multiplayer or the campaign, I am requesting a full refund for £84.99 as the Digital content I paid for is not fit for purpose.
Kind Regards
Claimed loss: The purchase of the game and the time i have been without it due to incorrect ban
Desired outcome: I want my account unbanned
I had exactly the same issue with MW2. Permanently banned one morning without any prior warning. I have never in my life used any form of illegal software or cheats. I casually play and like you my k/d ratio would adequately show this, along with the fact that there is no possible illegal software running on my pc. Terrible scamming company who unfairly permanently ban accounts and offer no form of appeal other than to receive an automated response which says the ban will be upheld.