Activision
reviews and complaints

Unable to play the game due to constant shadow bans(Account under review) one after the other, There's no way to appeal them either, They aren't dealt with in a timely manner. The whole of season 2 I've been almost completely unable to play the game, The shadow bans get lifted but there's no grace period and I get re-shadow banned straight away.

As a loyal and genuine fan of the Series, I obviously bought the game to grind for skins and prestige again. Having bought the vault edition and grinding the Battle Pass, I left my home in February 23 to work offshore for two months. Came back home and casually wanted to play a game of shipment, just to find my account had been permanently banned for no reason. Looking at my KDR and other stats, it's evident I never used cheating software. Besides that, it wouldn't make sense AT ALL tot cheat on a main account that has existed for 10 years. Appealing on the support page does obviously not work. Second appeals are not possible and emailing does not work either.

It is absolutely outrageous that Activision goes around taking money from customers to then unfairly ban paying customers without giving any opportunity to actually appeal individual cases.

I've been falsely banned on this game. I have not cheated on this game and never will. I've tried reaching activison support and got a automated message back and I've made multiple tickets and they all given me the same response. I believe that they haven't looked into this issue at all and don't even care. This has happened on august of 2022 and hasn't been resolved sense. Im posting this on March, 28 2023

Banned for literally no reason. Activision have done false bans several times but they never seem to learn and have an automated ban and appeal system that customer services can't see? Seems like an oversigh tor a lie to me.

I have sent a section 15 request to them but there is no reply yet which is again weird as to operate in the UK you have to adhere to this by law.

I am awaiting a few more days then will he taking legal action for activision breaching their contracts and the law of my country.

It also banned my partners account even though they haven't played in months as soon as I logged on so clearly a hardware or IP ban.

Yet again it is a legal requirement to provide all information you have about people in the UK (written and digital) under section 15 - using a kernel based system is in itself pretty unethical with the amount of information you have access too (and the fact they use China companies for reviewing this data is a little concerning also)

Greetings.

My name is Abhinav Attri, I have been playing Call of Duty for over a decade and for past 30 days, I've been having the utmost unpleasant experience playing MW2 / Warzone 2. For some reason, I've been shadow banned twice in the last 30 days without any prior notification from either Activison or Infinity Ward. I do not cheat, and you don't have to take my word for it, please have a second look at my combat records, my past service records since 2019 (MW19). I have neither been banned, nor shadowed for any unauthorized activity in my time playing Call of Duty. My gaming experience includes a streamer portfolio on YouTube which if anything, would put me at a high risk of bad reputation if I ever intend to hack in any of the video games I've played during my streaming career.

Though I understand my bans are not available for appeal, all I ask is that when my shadow banned period is over, please whitelist my account so that I don't suffer the same fate every 15 days. Needless to say, this has been a highly unfair treatment and excruciatingly painful experience. I'm looking for a speedy resolution from your end.

Thanks & regards,

Abhinav Attri

+91 - [protected]

Activision ID: THE BRUTAL#7438744

Email associate: [protected]@gmail.com

Platforms where you play: Battle.net { PC }

Platforms ID: PunjabiBoy#3796

Hello

Since December 2022 I have consistently getting shadow banned for no reason, every time that I get shadow banned I need to wait 1 week until I can play normally the game. This is frustrating because I have payed for a lot of games like: modern warfare, modern warfare 2, Black ops cold war, and vanguard. I have put so much time and effort into this games and now its all ruined because every time my account gets unshadow banned I can only play a few games and then I get disconnected from the servers and get shadow banned again. I contacted you a few days ago and got no help, they said I just needed to wait until my account was finished being reviewed, I waited and yesterday I got my account unshadow banned and today I get it shadow banned again. Therefore I beg you to please help me find a solution to this problem or at least give me a refund of the game so that I can buy this game again from other account since you ruined my account

I have been wrongly shadow banned in MW2 for days now while my account is "Under Review" I have not been able to play the game I paid $69.99 for and they are doing nothing about it. I have sent many emails and no response. It is not hard to tell I am not cheating just looking at my K/D. this is extremely unfair to me, I paid for this game and I cannot even play it.

To whomever reads this

In relation to the message i received on my activision account stating that my account "has been permanently banned for using unauthorized software and manipulation of game data" (case number [protected]) and that my ban will not be overturned is completely unfair for someone who has paid the full $140 for the game not just on pc but also on ps5, amounting to nearly $300 and has never run any type of cheating software on my PC or any PC for that matter.

Looking at my K/D ratio and my stat's it would be quite obvious that I'm not cheating, I just enjoyed playing this game (for the brief few hours I was able to play it) as it brought back happy memories of playing the original Modern Warfare 2.

Additionally, as your software has had access to the kernel level of my computer, I am requesting access to the data and logs that show evidence of the unauthorized software that you claim was running on my computer. Furthermore, as your reply seems like a blanket automated reply, I wish to make an access request under Article 15 of the GDPR regulations for a copy of any information you keep about me, on computer or in manual form in relation to the above incident including the existence of automated decision-making, including profiling and meaningful information about how decisions are made, the significance and the consequences of processing.

To summarize I am requesting an investigation into the unauthorized software you claim was running on my computer along with the logs and personal data you have obtained from me. I will happily co-operate by allowing a security engineer access to my PC to investigate, either through physical drop off or through a remote session.

Furthermore, now as I have no way to play either the multiplayer or the campaign, I am requesting a full refund for $280 as the Digital content I paid for is not fit for purpose.

Kind Regards

A few months ago, I was unjustly banned by your company for "use of unauthorized software and manipulation of game data." I am absolutely certain that I am innocent of these accusations, and I believe that my ban is a result of a mistake made by your system.

I have tried to contact activision and blizzard multiple times to get more information about why I was banned and to get my money back, but they have been unresponsive and unhelpful. I feel that their lack of transparency and unwillingness to provide any explanation or recourse for my ban is a violation of my rights as a customer.

I demand that the company provides me with a detailed explanation of the reasons for my ban, a sincere apology for the time ive wasted contacting them to get my money back, and a full refund.

It is unacceptable for a company to treat its customers with such disrespect and disregard for their rights.

n relation to the email sent at 18:15 on the 02/06/2023 stating that my account "has been permanently banned for using unauthorized software and manipulation of game data" and that my ban will not be overturned is completely unfair for someone who has paid R$ 300,00 (Steam - Brazil) for the game and has never run any type of cheating software on my PC or any PC for that matter.

Looking at my K/D ratio and my stat's it would be quite obvious that I'm not cheating, I just enjoyed playing this game (for the brief few hours I was able to play it) as it brought back happy memories of playing the original Modern Warfare 2.

Additionally, as your software has had access to the kernel level of my computer, I am requesting access to the data and logs that show evidence of the unauthorized software that you claim was running on my computer. Furthermore, as your reply seems like a blanket automated reply, I wish to make an access request under Article 15 of the GDPR regulations for a copy of any information you keep about me, on computer or in manual form in relation to the above incident including the existence of automated decision-making, including profiling and meaningful information about how decisions are made, the significance and the consequences of processing.

To summarize I am requesting an investigation into the unauthorized software you claim was running on my computer along with the logs and personal data you have obtained from me. I will happily co-operate by allowing a security engineer access to my PC to investigate, either through physical drop off or through a remote session.

I played MW (Modern Warfare) 2019 since it came out and i put so much time. money and effort into it. I stopped playing for a good while and when i decided to play it again all my emails and passwords had changed. I contacted support and they managed to recover my account which was good but when i logged into battle net it says that my MW account has been permanently banned so whoever hacked my account and was using it has breached the game rules and got me banned which i find really unfair. I tried making a ban appeal and they denied it but I'm really not happy that i have put a lot of my time and money into this game just for someone to hack my account and get me banned. I have proof of purchases made from my account if this helps

I have never used cheating software or hacking tools. I am always good at video games, I was banned permanently after 5 games of dome24/7 in multiplayer with real life friends. We lost 3 of the 5 matches, even though I had a good amount of kills. How I attained a high score is by using my brain, if I see laser sight in the smoke obviously an enemy team is there, also some of the enemies were using dragon breath shotgun rounds so it is a dead giveaway of their location. After each match, I have been cursed at and spam reported, which probably resulted in my ban. I find this absurd that anyone is able to spam report a player out of spite and anger that results in a ban.

I have also been banned in voice chat when I have never turned on proximity chat during my gameplay. My in game name is not offensive or discriminatory, either. I have failed in my appeal when I received a copy and paste reply stating that I have been manipulating software, of which I cannot even request evidence for. Also my account has been shadowbanned multiple times before but lifted. Logically this does not make sense, if I were really cheating, and Activision have a zero tolerance, wouldn’t I have been banned during those shadowbanned periods where my account was under review?

Hello
Around 3 or 4th Jan I was permanently banned for supposed hacking and here I quote "YOUR BAN APPEAL HAS BEEN REVIEWED AND IS FINAL
Game(s):
Call of Duty: Warzone 2.0
Call of Duty: Modern Warfare II

Description:

Your appeal has been reviewed and we've confirmed with our security team that your account has been permanently banned for using unauthorized software and manipulation of game data. As you were the account holder at the time of infraction, your ban will not be overturned.

To preserve the integrity of our security systems and detection methods, this is the only information our policy allows us to share regarding your case. This decision is final and your case is now closed. In case you are currently playing any other Activision titles and for future reference, please avoid any of these types of violations to keep your account in good standing."I did not use such things, yet I was punished for something I didn't do, I really want to get my account back or money I have spent not only on game but also skins/weapon packs.

My Activision ID : HyunAa#7438504

My Blizzard ID : HYUNAA#2516

I got, like thousands of others, unfairly shadowbanned.

A shadowban essentially puts you on servers (if you manage to find one, sometimes I have to wait 45 minutes+ for a game) with other shadowbanned people, including those who were rightly so (actual cheaters).

This is the second time I've been shadowbaned, my previous ban was lifted after a week, with no rhyme or reason given to me as to why I was banned.

Their support does not reply, outside of automatic replies consisting of "please read our code of conduct". Which I actually have. I rarely do, because I never cheat, but there has to be something special in this one, since I've gotten shadowbanned twice. Found nothing in the CoC that I could've broken. A representative from Activision has also said that they shadowban people on random, just to see if they cheat.

I haven't even performed well in-game. This is totally unjustified and after spending ~$90 on the game and being unable to play it, something that's illegal under current laws in the EEA.

Dear Sir / Madam,

In relation to the email sent at 18:57 on the 24/02/2023 stating that my account "has been temporarily banned for using unauthorized software and manipulation of game data or a potential violation" (ID; Bong#6998178) and that my ban is completely unfair for someone who has paid £100 for the game and has never run any type of cheating software on my PC or any PC for that matter. Looking at my K/D ratio and my stat's it would be quite obvious that I'm not cheating, I just enjoyed playing this game as it brought back happy memories of playing the original Modern Warfare 2.

Additionally, as your software has had access to the kernel level of my computer, I am requesting access to the data and logs that show evidence of the unauthorized software that you claim was running on my computer. Furthermore, as your reply seems like a blanket automated reply, I wish to make an access request under Article 15 of the GDPR regulations for a copy of any information you keep about me, on computer or in manual form in relation to the above incident including the existence of automated decision-making, including profiling and meaningful information about how decisions are made, the significance and the consequences of processing.

To summarize, I am requesting an investigation into the unauthorized software you claim was running on my computer, along with the logs and personal data you have obtained from me. I will happily co-operate by allowing a security engineer access to my PC to investigate, either through physical drop off or through a remote session. Furthermore, now as I have no way to play the multiplayer, I am requesting a full refund for £100 as the Digital content I paid for is not fit for purpose.

Kind Regards

Hello there

On 13/02 I hopped on my pc to play cod:warzone 2.0 all I see a message "you have been permanently banned form playing the call of duty modern warfare 2 server. For more information, visit https://support.activision.com/mwpolicy.

[reason: caserma - rhino]"

I literally did not use any cheat or any software I appealed my ban on the official website it got instant rejected I leave a link https://prnt.sc/0Ctx75LYl0ds

Call of Duty Modern Warfare 2 I: was wrongfully banned on my MW2

This night log on to COD (02/16), play a single match and suddenly get kicked off the server, only to find out I have been banned. After searching the web on how to get unbanned, I found that I most likely won't get my account back. Hundreds of people have been wrongfully banned and given automated responses. The part that frustrates me is that I have had this account since 2017, I have never gotten banned or cheated. Please unban my account.

stok#4202951

Dear Sir / Madam,

In relation to the email sent at 05:25 on the 02/19/2023 stating that my account "has been permanently banned for using unauthorized software and manipulation of game data" and that my ban will not be overturned is completely unfair for someone who has paid £84.99 for the game and has never run any type of cheating software on my PC or any PC for that matter.

Looking at my K/D ratio and my stat's it would be quite obvious that I'm not cheating, I just enjoyed playing this game (for the brief few hours I was able to play it) as it brought back happy memories of playing the original Modern Warfare 2.

Additionally, as your software has had access to the kernel level of my computer, I am requesting access to the data and logs that show evidence of the unauthorized software that you claim was running on my computer. Furthermore, as your reply seems like a blanket automated reply, I wish to make an access request under Article 15 of the GDPR regulations for a copy of any information you keep about me, on computer or in manual form in relation to the above incident including the existence of automated decision-making, including profiling and meaningful information about how decisions are made, the significance and the consequences of processing.

To summarize I am requesting an investigation into the unauthorized software you claim was running on my computer along with the logs and personal data you have obtained from me. I will happily co-operate by allowing a security engineer access to my PC to investigate, either through physical drop off or through a remote session.

Furthermore, now as I have no way to play either the multiplayer or the campaign, I am requesting a full refund for £84.99 as the Digital content I paid for is not fit for purpose.

Kind Regards

Albin

On 02/17 my steam account was hacked into and passed my 2FA

After getting my account back within a 30 mins I decided to play again and after a few hours I got shadow banned and then perma banned. I've been playing since Mw19 and never cheated in anyway. I also do not hack, cheat, exploit or use a VPN in any sort at all. I don't play with hackers, I enjoy playing the game for fun and not ruining it for everyone else cheating because it's not fair playing against somebody. Please look into this ASAP I check my ban status frequently and I really want to play normally again, my id is catgirl#8519525 (@FourVRC on twitter)

Would be nice if someone looks into it and my PC files ill call and show everything if I can.

This morning I log on to COD (02/17), play a single match and suddenly get kicked off the server, only to find out I have been banned. After searching the web on how to get unbanned, I found that I most likely won't get my account back. Hundreds of people have been wrongfully banned and given automated responses. The part that frustrates me is that I have had this account since MW2019, I have never gotten banned or cheated. Please unban my account. Comp#7475248