ACME Markets reviews and complaints 1
View all 144 complaintsACME Markets - Incorrect charge at register on lettuce produce in this case. This is a common occurrence as it happens at least once every 3rd week.
At the Blairstown NJ Acme typical situation of the shelf price not being correct.
1. The 3 head lettuce on the shelf was priced at 2.49. There were three rows of pricing set vertically all showing the $2.49 price.
2. The lettuce came up at the register at $3.99.3. I checked out of the self server and checked and photographed the 4 rows of pricing rows of lettuce. Looking at the shelf about 20+ bags had been sold since opening.
4. Went to the courtesy counter where no one was there.
5.1 Finally showed staff which were indignant. I stood and waited for staff to go look at produce depth as if photo lied.
5.2 Then staff got on phone to produce dept.
5.3 the conversation with each other
5.4 mean while 12 to 15 minutes waiting.
6. Finally they were going to give me change back then with reminders they refunded the items.
6.1 staff was rude. I suggested they apologize to the customer for the inconvenience, time and overcharge.
6.3 Courtesy Staff responded why would they apologize, as they refunded the item.
Rude and unprofessional.
Desired outcome: 1. Instruct staff on use of pricing gun linked to stock system.2. Tech staff basic courtesy protocol. 3. Apologize and call from manager who's never on the floorDouglas Malcolm 908.887.0704
The tag says iceberg lettuce and the product is romaine lettuce...I always look at the item name not just the price.