Menu
Ackermans Customer Service Phone, Email, Contacts

Ackermans
reviews & complaints

www.ackermans.co.za
www.ackermans.co.za

Learn how the rating is calculated

1.0 469 Reviews

Ackermans Complaints Summary

1 Resolved
468 Unresolved
Our verdict: Engaging with Ackermans at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
Verified
The authenticity of the customer service contact information for Ackermans has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Ackermans. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Ackermans reviews & complaints 469

Sort by:

Newest Ackermans reviews & complaints

ComplaintsBoard
M
7:34 am EST

Ackermans Faulty netsurfer tablet

I purchased a Netsurfer Tablet from Blue Route mall, Tokai Branch in Dec 2016, 2 weeks after we purchased it, the tablet malfunctioned. We took it back to the store, the condition was immaculate, no scratches on the unit, this was noted by the man that took the tablet in and marked it as such on the form which was to be sent with the unit to go in for repairs. Bear in mind that this unit was brand new, literally only 2 weeks old. I waited a month and a half for this thing to be "Fixed", I got a call last week to let me know that the tablet had been delivered back to the branch from the repair place. I went to collect it on Saturday past and on receiving it in the store was told it has a different IMEI number. I inquired as to how this can be? Was it a new unit they replaced it with? The lady that assisted me Chantel then called the repair place inquiring if it was a new unit they replaced the faulty one with, they responded no, it was a refurbished unit. Now I paid full price R899, 99 for a new unit, which malfunctioned 2 weeks after its purchase and they want to give me a second hand refurbished unit? This hardly seems fair. If I wanted to buy a second hand unit I would have gone onto a site like gumtree and purchase a second hand unit. But I came into Ackermans and spent R899, 99 to purchase a new unit, which malfunctioned. Am I not entitled to a replacement New Unit? I am not satisfied with the second hand unit they wanted to give me, I did not take receipt of this unit, I took my documentation and I left the unit at the store with Chantel and asked her to get responses for me. Today a call from her was received, she basically told me, that the unit that was sent for repairs had been recycled and I now had to be happy with the second hand refurbished unit that the repair place had replaced my brand new unit with. I either want a new unit from Ackermans or I want my money credited back to me. I want answers and I want to know why a customer who pays for a new unit gets given a second hand refurbished unit if it is not repairable, why doesn't Ackermans not just replace the unit with a new unit. I would like an urgent response back regarding this serious matter. Because I did not get what I paid for, I got a used item.

Read full review of Ackermans
Hide full review
ComplaintsBoard
N
3:08 am EST

Ackermans A phone with a factory problem

I bough a phone at Queenstown Ackermans in july 2016 the phone when i open it after charging my son noticed that it was black with no menu I returned it they told me that it will go on repairs then I came to JHB . A friend kept on checking on the progress of the phone with no luck up to date, one day he went to check it he was told that a voucher for a new phone has been issued, but they need a till slip of which I returned the phone with it, when I told my friend that I did not make a duplicate of that till slip they told him that he can not make a purchase of a new phone without knowing the cost of that repaired phone . I told my friend that it was 7 something .I bought a phone to use it not to be fixed and a bad treatment from Queenstown Ackermans opposite to Shoprite stores

Read full review of Ackermans and 1 comment
Hide full review
1 comment
Add a comment
S
S
Sibongiseni2
, ZA
Jan 27, 2017 7:39 am EST

thanks a lot my phone problem has been resolved thanks thanks I was called with a good customer service Im namhla

ComplaintsBoard
T
11:26 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Ackermans Bad customer service

Ackermans (chrishani crossing vosloorus) came to do my shopping and the shop is clossed. The store is suppouse to be openned by 09:00 but its 09:20 and im still standing outside. No one is coming to tell the customers what is happening, why is the stuff holding a meeting during our time for shopping. Im disgusted by the service we recieve at the township outlets.

Read full review of Ackermans
Hide full review
ComplaintsBoard
E
12:02 pm EST

Ackermans Rude-customer service

We were 2 ladies waiting in the Q, we just saw the cashier brining 6 more people to the Q, and placing/helping them before us. She then said we have to wait after all of them! This is crap, the customer service at Trade Route mall is absolutely pathetic! We just left our times there! Please train your staff properly

Read full review of Ackermans
Hide full review
ComplaintsBoard
S
1:08 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Ackermans Account payment

I was having the clothing account in ackermans the account was using by my wife my wife couldnt manage to pay the account untill ackermans transfered the account to nedbank legal department the account was owing r3827.19 I went to nedbank to pay r3900 but since I paid the money I dont get the letter that I did settled the account I even phoned the legal department no one unswer the phone my problem my name still blacklisted so irequest nedbank legal department to remove my name from blacklist

Read full review of Ackermans
Hide full review
ComplaintsBoard
L
8:29 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Ackermans Double payment

I bought curtains at ackermans potchefstroom on 7 june 2012, my debit card was rejected by their nedbank machine and a slip printed saying "unsuccessful - transaction declined". I then paid with my husband's debit card r539.70 only to discover afterwards that the amount was in fact also debited to my cheque account. I have been trying for 2 weeks to get ackermans to have the duplication reversed and my money refunded. I have spent approx r100 in phone calls, listening to promises that the matter is "pending" and will be sorted out. The manager at potchefstroom keeps promising to phone me but doesn't do so.

Read full review of Ackermans and 1 comment
Hide full review
1 comment
Add a comment
L
L
L.N.
, US
Jun 10, 2014 11:33 pm EDT

My husband was the first to try this company by the suggestion of a mobile dealer, and since it was working fine for him he referred it to me. I signed up with them too, but it did not work well for me, and I think that the dealer as well as lycamobile were guilty. Every time it was time to pay my husband's phone they disconnected mine even after he paid his, and I couldn't make calls as many time as I wasn't even though my plan was unlimited. For instance, I called a person and left a message, if he didn't returned my call and I decided to call them again Lycamobile would not let me! It happened so many times that I got tired! Also even though I was paying for internet connection it only worked if I had the wifi on! My husband started having problems with Lycamobile as well, so we decided to changed providers as soon as possible since there is no contracts. So it was almost 2 days before my husband's phone to be paid again and he changed to another provider, and as I still had 16 days paid on my phone I was planning to changed providers as soon as possible to. To my surprise Lycamobile disconnected my phone on the same day they disconnected my husband's phone and there was no way we could convince them that I still had 16 days or that I was the owner of that phone and my husband was the owner of his phone. I had to change to another provider right away and Lycamobile kept 16 days worth of my monthly plan. They kept my money! Is there a way I can make them refund me what they've stolen?

ComplaintsBoard
E
6:34 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Ackermans Refund taking 8 weeks

I would like to lodge a complaint about the following. I paid up my account on 26/7/2011 at the ackermans woodlands branch, after getting the settlement balance of r910.05 in branch.

On 10/9/2011 I received an sms informing me that I still owe money on the account. I went to woodlands branch on 12/9/2011 and the manager phoned nedbank to find out what is going on. I was discovered that the branch paid the money that I settled my account with to nedbank and not tenacity. I then immediately made a settlement payment of r1195.85, as tenacity advised over the phone. The guy at nedbank gave me a reference number ([protected]) and told me that they will refund me within 5-6 days.

Till this point, I haven’t received my money back and I am very unhappy about the way they dealt with my account. I did enquire at the branch on how long it will take and the manager’s response were that they have a backlog of 6 weeks. I am losing interest on my savings account from where I made the payment from.

Read full review of Ackermans and 3 comments
View 0 more photos
Hide full review
3 comments
Add a comment
C
C
carter tanner naraidu
, US
Aug 01, 2022 3:27 am EDT

I have settled an account with these guys... I've wasted over R500 worth of airtime trying to get my paid up letter...from last week July 2022 they said everyday today I will receive my letter and it's been a week I haven't received my letter has yet...I called again this morning and still no satisfaction... what can I do to get my paid up letter...if not I'm taking this up with hello Peter or ombudsman... this is madness... we get into arrears,they will call a million times but when we settle and ask 4 our paid up letter they take years...if I don't get my settlement letter today I will take you guys up trust me ...and please find better stuff to work people who can speak proper English and not dam mumble on the phone

cartertannernaraidu@gmail.com

Z
Z
Zakwe Zinhle
, ZA
Aug 11, 2018 9:07 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I would like to lodge a complaint regarding the service and treatment I got from the staff at ackermans in west street (Durban). I bought a premio 530 in March.This August ( 06) it just froze and did not charge. 0n the 9th I went to buy the same cellphone because I knew they will take the whole year to fix the old one whereas I need it for academic purposes.

Today on the 11th on Saturday I went back to tell them that I need them to refund me because the old cellphone is now functioning and they did not even bother to listen to my story, they just told me that I can't bring the cellphone back. They even had the audacity to tell me that they can't take the cellphone back because they know it now has a virus as if it is some cosmetic or underwear.

It's fine I do not need a refund anymore since they refused but all I have to say is that ackermans really do not deserve any customers. They treat us like trash after we give them our monies and when we are not satisfied with their service they tell us to go to hell. Really ackermans, thank you for nothing!

L
L
LISBA
, ZA
Oct 14, 2013 3:14 pm EDT

hi! I recieve a card from ackermans via post office and went to the nearest ackermans to fill in the form correctly then they told me they would send me a message of reference number and the first number in the form is no longer working am only using [protected] i want to know if my account is approved or not

ComplaintsBoard
L
7:13 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Ackermans Amounts added to account

Can you please help I was in arrears with one of my accounts at Ackerman’s and a person called me for the payment.

I made the payment and my account was up to date, but when I received my account there was amounts added on my account for “invordergsgelde – brief” and “invoderingsgelde oproep “.

2 amounts of R 18.42 were added to my account.

I want to know the following
1. Is it legal to add the amount for the calls and the letter to my account (should Ackerman’s not be that amounts?)
2. with the new consumer act is it legal for them to give my info to a 3rd party?

Read full review of Ackermans
Hide full review
ComplaintsBoard
M
9:50 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Ackermans - They are quick to list you but do not delist

I took the initiative and went to Ackermans Eastgate to make paymet on my account, the consultant at the customer service counter refused to assist me as she said that without the card they cannot assist me even though I offered to give her my id number, she told me she was to busy to call the Head Office, so I walked out very disappointed with the service...

Read full review of Ackermans and 51 comments

Ackermans In-depth Review

Overview: Ackermans is a well-established retail company that specializes in affordable clothing and home products. With a history spanning several decades, Ackermans has become a trusted brand in the industry.

Product Range: Ackermans offers a wide range of products, including clothing for men, women, and children, as well as home essentials. The quality of their products is generally good, considering the affordable prices. They also offer a variety of styles and sizes to cater to different customer preferences.

Customer Service: The customer service representatives at Ackermans are known for their responsiveness and helpfulness. It is easy to contact them through various channels, including phone, email, and social media. Their return and exchange policies are fair and straightforward, making it convenient for customers to resolve any issues.

Online Shopping Experience: Ackermans' website is user-friendly, with a simple and intuitive interface. The navigation and search functionality make it easy to find desired products. The website provides detailed product information and high-quality images, allowing customers to make informed purchasing decisions. The checkout process is smooth, and there are multiple payment options available.

In-Store Experience: Ackermans stores are well-organized and have a clear layout, making it easy for customers to navigate and find what they need. The merchandise is presented neatly and is kept clean. Staff members are readily available to assist customers, ensuring a pleasant shopping experience. The checkout process is efficient, minimizing waiting times.

Promotions and Discounts: Ackermans offers frequent promotions that are attractive to customers. They also have a loyalty program that rewards customers for their continued support. The discount policies are transparent and clearly communicated, ensuring customers understand the benefits they can enjoy.

Shipping and Delivery: Ackermans provides speedy and reliable shipping services. The packaging quality is good, ensuring that products are protected during transit. Customers can easily track their orders and receive timely communication regarding the delivery process.

Community Involvement: Ackermans actively participates in local communities and charitable initiatives. They demonstrate a strong commitment to corporate social responsibility, making a positive impact on society.

Overall Satisfaction: Ackermans receives high ratings for its overall performance. When compared to competitors in the industry, Ackermans stands out for its affordability and wide product range. Personal recommendations include expanding their online presence and offering more sustainable options.

User Reviews: Customers have generally positive experiences with Ackermans. They appreciate the affordability and variety of products. Some users have mentioned that the sizing can be inconsistent at times. Overall, Ackermans is praised for its value for money and excellent customer service.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Ackermans customer service

Website

www.ackermans.co.za

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Ackermans?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Ackermans Customer Service. Initial Ackermans complaints should be directed to their team directly. You can find contact details for Ackermans above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Ackermans. Discuss the issues you have had with Ackermans and work with their customer service team to find a resolution.