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Ackermansamounts added to account

1
L

Can you please help I was in arrears with one of my accounts at Ackerman’s and a person called me for the payment.

I made the payment and my account was up to date, but when I received my account there was amounts added on my account for “invordergsgelde – brief” and “invoderingsgelde oproep “.

2 amounts of R 18.42 were added to my account.

I want to know the following
1. Is it legal to add the amount for the calls and the letter to my account (should Ackerman’s not be that amounts?)
2. with the new consumer act is it legal for them to give my info to a 3rd party?

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