Menu
Categories
Write a review
File a complaint
Sign Up
Write a review
File a complaint
CB Computer Hardware Acer
Acer

Acer review: Swift 16 AI

C
Author of the review
10:32 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I purchased an Acer Swift 16 AI laptop back in 2025. Although the general functionality of the computer has been great, the last several months I have been experiencing issues with the display screen. My issues have been the disfiguring of the screen showing multiple lines going across and the screen blacking out for 3-5 seconds. I called Acer customer service. The first agent I spoke to walked me through the trouble shooting steps. I was on the phone with him for 30 minutes with him giving me several things to do to try to resolve the issue, nothing worked! I got to the very last step and the first agent says this is going to take about 20 minutes and I cannot stay on the phone with you. Run this and if you still have the same issues, give us a call back. RED FLAG #1! I called back two days later and talked to my second agent. The second agent tells me that I would have to send my computer out for 5-10 days (he did not specify but I am sure he meant 5-10 business days at minimum) for repair. Okay, well, are you going to give me a loaner computer? The second agent response was NO. First, that is completely unacceptable as I use my computer to work, I cannot be without a computer for that minimum of time and have nothing on hand. RED FLAG #2! So, I asked the second agent to speak to a supervisor. I had the pleasure of speaking to rude/disrespectful NICHOLAS (an American), some level 2 supervisor. I have never talked to someone such as NICHOLAS. Do not expect to have a respectful conversation with NICHOLAS because he will not give you an opportunity to talk and he will attempt to talk over you the entire conversation. Anytime that I was talking, he literally jumped in and was trying to talk over me. I brought this to his attention the first time and told him it was disrespectful because I was giving him the chance to talk with no interruptions, I want the same respect! My words just floated in thin air because he continued to do it until I got so frustrated with the phone call and how it was going because of NICHOLAS disrespect. I told him to have a nice day and hung up the phone. NICHOLAS needs to go back to customer service training and learn that a conversation takes two people. One person talks while the other person listens and then the other person gets their chance to respond while the other person remains silent and listen. NICHOLAS WOULD NOT STOP TALKING OVER ME AND IT WAS EXTREMELY FRUSTRATING, RUDE AND DISREPECTFUL!
My only request was that I have a loaner computer so that I can WORK while my purchased computer is fixed. Based on their policy, I do not feel that Acer cares about the lively hood of their patrons and NICHOLAS definitely doesn’t, he just wants to over talk you.
Since ACER has a policy that they will not offer a loaner computer while a purchased broken computer is being fixed, I WILL NEVER PURCHASE AN ACER PRODUCT AGAIN AND I RECOMMEND YOU DON’T EITHER. AND BECAUSE THEY HAVE THE RUDEST CUSUTOMER SERVICE supervisor BY THE NAME OF NICHAOLS, I AGAIN WILL NEVER PURCHASE ANOTHER ACER PRODUCT AGAIN AND I HIGHLY RECOMMEND YOU DON’T EITHER.

Desired outcome: I would love for my Acer computer to be fixed and the only thing I asked if they could provide me a loaner computer while my original computer is shipped out for repair.

Confidential Information Hidden: This section contains confidential information visible to verified Acer representatives only. If you are affiliated with Acer, please claim your business to access these details.

More
Send message
Copy link
Report
0 comments
Add a comment

More Acer reviews & complaints

Acer - falsely accused of spilling liquid and won't repair 65
Acer - cracked lcd cover by hinges 76
Acer - always freezes up 12
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Acer - surely the worst 59
Acer - I will never buy another acer product! 20
Acer - bad products/service 3
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Acer - keyboard 1
Acer - unscrupulous behavior 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Acer - cd/dvd drive failures
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Acer - laptop 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
View all Acer reviews and complaints

  1. Acer Contacts

  2. Acer phone numbers
    8800 700 2237
    Click up if you have successfully reached Acer by calling 8800 700 2237 phone number 1 1 users reported that they have successfully reached Acer by calling 8800 700 2237 phone number Click down if you have unsuccessfully reached Acer by calling 8800 700 2237 phone number 0 0 users reported that they have UNsuccessfully reached Acer by calling 8800 700 2237 phone number
    100%
    Confidence score
    Russia
    1800 116 677
    Click up if you have successfully reached Acer by calling 1800 116 677 phone number 1 1 users reported that they have successfully reached Acer by calling 1800 116 677 phone number Click down if you have unsuccessfully reached Acer by calling 1800 116 677 phone number 0 0 users reported that they have UNsuccessfully reached Acer by calling 1800 116 677 phone number
    100%
    Confidence score
    India
    1800 881 918
    Click up if you have successfully reached Acer by calling 1800 881 918 phone number 1 1 users reported that they have successfully reached Acer by calling 1800 881 918 phone number Click down if you have unsuccessfully reached Acer by calling 1800 881 918 phone number 0 0 users reported that they have UNsuccessfully reached Acer by calling 1800 881 918 phone number
    100%
    Confidence score
    Malaysia
    +1 (800) 895-6299
    Click up if you have successfully reached Acer by calling +1 (800) 895-6299 phone number 0 0 users reported that they have successfully reached Acer by calling +1 (800) 895-6299 phone number Click down if you have unsuccessfully reached Acer by calling +1 (800) 895-6299 phone number 0 0 users reported that they have UNsuccessfully reached Acer by calling +1 (800) 895-6299 phone number
    Singapore
    +1 (866) 350-2237
    Click up if you have successfully reached Acer by calling +1 (866) 350-2237 phone number 0 0 users reported that they have successfully reached Acer by calling +1 (866) 350-2237 phone number Click down if you have unsuccessfully reached Acer by calling +1 (866) 350-2237 phone number 0 0 users reported that they have UNsuccessfully reached Acer by calling +1 (866) 350-2237 phone number
    Mexico
    +886 226 963 232
    Click up if you have successfully reached Acer by calling +886 226 963 232 phone number 1 1 users reported that they have successfully reached Acer by calling +886 226 963 232 phone number Click down if you have unsuccessfully reached Acer by calling +886 226 963 232 phone number 0 0 users reported that they have UNsuccessfully reached Acer by calling +886 226 963 232 phone number
    100%
    Confidence score
    Taiwan
    +1 (866) 695-2237
    Click up if you have successfully reached Acer by calling +1 (866) 695-2237 phone number 0 0 users reported that they have successfully reached Acer by calling +1 (866) 695-2237 phone number Click down if you have unsuccessfully reached Acer by calling +1 (866) 695-2237 phone number 0 0 users reported that they have UNsuccessfully reached Acer by calling +1 (866) 695-2237 phone number
    USA and Canada
    +44 371 760 1000
    Click up if you have successfully reached Acer by calling +44 371 760 1000 phone number 1 1 users reported that they have successfully reached Acer by calling +44 371 760 1000 phone number Click down if you have unsuccessfully reached Acer by calling +44 371 760 1000 phone number 0 0 users reported that they have UNsuccessfully reached Acer by calling +44 371 760 1000 phone number
    100%
    Confidence score
    United Kingdom
    +353 818 202 210
    Click up if you have successfully reached Acer by calling +353 818 202 210 phone number 1 1 users reported that they have successfully reached Acer by calling +353 818 202 210 phone number Click down if you have unsuccessfully reached Acer by calling +353 818 202 210 phone number 0 0 users reported that they have UNsuccessfully reached Acer by calling +353 818 202 210 phone number
    100%
    Confidence score
    Ireland
    +61 130 036 5100
    Click up if you have successfully reached Acer by calling +61 130 036 5100 phone number 1 1 users reported that they have successfully reached Acer by calling +61 130 036 5100 phone number Click down if you have unsuccessfully reached Acer by calling +61 130 036 5100 phone number 0 0 users reported that they have UNsuccessfully reached Acer by calling +61 130 036 5100 phone number
    100%
    Confidence score
    Australia
    +64 800 223 769
    Click up if you have successfully reached Acer by calling +64 800 223 769 phone number 1 1 users reported that they have successfully reached Acer by calling +64 800 223 769 phone number Click down if you have unsuccessfully reached Acer by calling +64 800 223 769 phone number 0 0 users reported that they have UNsuccessfully reached Acer by calling +64 800 223 769 phone number
    100%
    Confidence score
    New Zealand
    +43 223 6307 5577
    Click up if you have successfully reached Acer by calling +43 223 6307 5577 phone number 1 1 users reported that they have successfully reached Acer by calling +43 223 6307 5577 phone number Click down if you have unsuccessfully reached Acer by calling +43 223 6307 5577 phone number 0 0 users reported that they have UNsuccessfully reached Acer by calling +43 223 6307 5577 phone number
    100%
    Confidence score
    Austria
    +32 78 150 023
    Click up if you have successfully reached Acer by calling +32 78 150 023 phone number 1 1 users reported that they have successfully reached Acer by calling +32 78 150 023 phone number Click down if you have unsuccessfully reached Acer by calling +32 78 150 023 phone number 0 0 users reported that they have UNsuccessfully reached Acer by calling +32 78 150 023 phone number
    100%
    Confidence score
    Belgium
    +45 33 702 070
    Click up if you have successfully reached Acer by calling +45 33 702 070 phone number 1 1 users reported that they have successfully reached Acer by calling +45 33 702 070 phone number Click down if you have unsuccessfully reached Acer by calling +45 33 702 070 phone number 0 0 users reported that they have UNsuccessfully reached Acer by calling +45 33 702 070 phone number
    100%
    Confidence score
    Denmark
    +33 172 020 050
    Click up if you have successfully reached Acer by calling +33 172 020 050 phone number 1 1 users reported that they have successfully reached Acer by calling +33 172 020 050 phone number Click down if you have unsuccessfully reached Acer by calling +33 172 020 050 phone number 0 0 users reported that they have UNsuccessfully reached Acer by calling +33 172 020 050 phone number
    100%
    Confidence score
    France
    +49 410 2706 9111
    Click up if you have successfully reached Acer by calling +49 410 2706 9111 phone number 1 1 users reported that they have successfully reached Acer by calling +49 410 2706 9111 phone number Click down if you have unsuccessfully reached Acer by calling +49 410 2706 9111 phone number 0 0 users reported that they have UNsuccessfully reached Acer by calling +49 410 2706 9111 phone number
    100%
    Confidence score
    Germany
    +39 236 000 130
    Click up if you have successfully reached Acer by calling +39 236 000 130 phone number 1 1 users reported that they have successfully reached Acer by calling +39 236 000 130 phone number Click down if you have unsuccessfully reached Acer by calling +39 236 000 130 phone number 0 0 users reported that they have UNsuccessfully reached Acer by calling +39 236 000 130 phone number
    100%
    Confidence score
    Italy
    +31 884 560 000
    Click up if you have successfully reached Acer by calling +31 884 560 000 phone number 1 1 users reported that they have successfully reached Acer by calling +31 884 560 000 phone number Click down if you have unsuccessfully reached Acer by calling +31 884 560 000 phone number 0 0 users reported that they have UNsuccessfully reached Acer by calling +31 884 560 000 phone number
    100%
    Confidence score
    Netherlands
    +45 53 001 150
    Click up if you have successfully reached Acer by calling +45 53 001 150 phone number 1 1 users reported that they have successfully reached Acer by calling +45 53 001 150 phone number Click down if you have unsuccessfully reached Acer by calling +45 53 001 150 phone number 0 0 users reported that they have UNsuccessfully reached Acer by calling +45 53 001 150 phone number
    100%
    Confidence score
    Norway
    +351 808 300 011
    Click up if you have successfully reached Acer by calling +351 808 300 011 phone number 1 1 users reported that they have successfully reached Acer by calling +351 808 300 011 phone number Click down if you have unsuccessfully reached Acer by calling +351 808 300 011 phone number 0 0 users reported that they have UNsuccessfully reached Acer by calling +351 808 300 011 phone number
    100%
    Confidence score
    Portugal
    +34 914 142 414
    Click up if you have successfully reached Acer by calling +34 914 142 414 phone number 1 1 users reported that they have successfully reached Acer by calling +34 914 142 414 phone number Click down if you have unsuccessfully reached Acer by calling +34 914 142 414 phone number 0 0 users reported that they have UNsuccessfully reached Acer by calling +34 914 142 414 phone number
    100%
    Confidence score
    Spain
    +45 60 102 500
    Click up if you have successfully reached Acer by calling +45 60 102 500 phone number 1 1 users reported that they have successfully reached Acer by calling +45 60 102 500 phone number Click down if you have unsuccessfully reached Acer by calling +45 60 102 500 phone number 0 0 users reported that they have UNsuccessfully reached Acer by calling +45 60 102 500 phone number
    100%
    Confidence score
    Sweden
    +41 848 745 745
    Click up if you have successfully reached Acer by calling +41 848 745 745 phone number 1 1 users reported that they have successfully reached Acer by calling +41 848 745 745 phone number Click down if you have unsuccessfully reached Acer by calling +41 848 745 745 phone number 0 0 users reported that they have UNsuccessfully reached Acer by calling +41 848 745 745 phone number
    100%
    Confidence score
    Switzerland
    +90 850 222 2237
    Click up if you have successfully reached Acer by calling +90 850 222 2237 phone number 1 1 users reported that they have successfully reached Acer by calling +90 850 222 2237 phone number Click down if you have unsuccessfully reached Acer by calling +90 850 222 2237 phone number 0 0 users reported that they have UNsuccessfully reached Acer by calling +90 850 222 2237 phone number
    100%
    Confidence score
    Turkey
    +86 400 700 1000
    Click up if you have successfully reached Acer by calling +86 400 700 1000 phone number 1 1 users reported that they have successfully reached Acer by calling +86 400 700 1000 phone number Click down if you have unsuccessfully reached Acer by calling +86 400 700 1000 phone number 0 0 users reported that they have UNsuccessfully reached Acer by calling +86 400 700 1000 phone number
    100%
    Confidence score
    China
    +852 23 792 519
    Click up if you have successfully reached Acer by calling +852 23 792 519 phone number 1 1 users reported that they have successfully reached Acer by calling +852 23 792 519 phone number Click down if you have unsuccessfully reached Acer by calling +852 23 792 519 phone number 0 0 users reported that they have UNsuccessfully reached Acer by calling +852 23 792 519 phone number
    100%
    Confidence score
    Hong Kong
    +81 353 242 789
    Click up if you have successfully reached Acer by calling +81 353 242 789 phone number 1 1 users reported that they have successfully reached Acer by calling +81 353 242 789 phone number Click down if you have unsuccessfully reached Acer by calling +81 353 242 789 phone number 0 0 users reported that they have UNsuccessfully reached Acer by calling +81 353 242 789 phone number
    100%
    Confidence score
    Japan
    +63 27 200 090
    Click up if you have successfully reached Acer by calling +63 27 200 090 phone number 1 1 users reported that they have successfully reached Acer by calling +63 27 200 090 phone number Click down if you have unsuccessfully reached Acer by calling +63 27 200 090 phone number 0 0 users reported that they have UNsuccessfully reached Acer by calling +63 27 200 090 phone number
    100%
    Confidence score
    Philippines
    +27 871 513 400
    Click up if you have successfully reached Acer by calling +27 871 513 400 phone number 1 1 users reported that they have successfully reached Acer by calling +27 871 513 400 phone number Click down if you have unsuccessfully reached Acer by calling +27 871 513 400 phone number 0 0 users reported that they have UNsuccessfully reached Acer by calling +27 871 513 400 phone number
    100%
    Confidence score
    South Africa
    +82 16 442 225
    Click up if you have successfully reached Acer by calling +82 16 442 225 phone number 1 1 users reported that they have successfully reached Acer by calling +82 16 442 225 phone number Click down if you have unsuccessfully reached Acer by calling +82 16 442 225 phone number 0 0 users reported that they have UNsuccessfully reached Acer by calling +82 16 442 225 phone number
    100%
    Confidence score
    South Korea
    +66 21 539 600
    Click up if you have successfully reached Acer by calling +66 21 539 600 phone number 1 1 users reported that they have successfully reached Acer by calling +66 21 539 600 phone number Click down if you have unsuccessfully reached Acer by calling +66 21 539 600 phone number 0 0 users reported that they have UNsuccessfully reached Acer by calling +66 21 539 600 phone number
    100%
    Confidence score
    Thailand
    +971 48 056 400
    Click up if you have successfully reached Acer by calling +971 48 056 400 phone number 1 1 users reported that they have successfully reached Acer by calling +971 48 056 400 phone number Click down if you have unsuccessfully reached Acer by calling +971 48 056 400 phone number 0 0 users reported that they have UNsuccessfully reached Acer by calling +971 48 056 400 phone number
    100%
    Confidence score
    UAE
    +84 839 106 888
    Click up if you have successfully reached Acer by calling +84 839 106 888 phone number 1 1 users reported that they have successfully reached Acer by calling +84 839 106 888 phone number Click down if you have unsuccessfully reached Acer by calling +84 839 106 888 phone number 0 0 users reported that they have UNsuccessfully reached Acer by calling +84 839 106 888 phone number
    100%
    Confidence score
    Vietnam
    +54 800 444 1318
    Click up if you have successfully reached Acer by calling +54 800 444 1318 phone number 1 1 users reported that they have successfully reached Acer by calling +54 800 444 1318 phone number Click down if you have unsuccessfully reached Acer by calling +54 800 444 1318 phone number 0 0 users reported that they have UNsuccessfully reached Acer by calling +54 800 444 1318 phone number
    100%
    Confidence score
    Argentina
    +55 800 762 2237
    Click up if you have successfully reached Acer by calling +55 800 762 2237 phone number 1 1 users reported that they have successfully reached Acer by calling +55 800 762 2237 phone number Click down if you have unsuccessfully reached Acer by calling +55 800 762 2237 phone number 0 0 users reported that they have UNsuccessfully reached Acer by calling +55 800 762 2237 phone number
    100%
    Confidence score
    Brazil
    +56 600 460 4000
    Click up if you have successfully reached Acer by calling +56 600 460 4000 phone number 1 1 users reported that they have successfully reached Acer by calling +56 600 460 4000 phone number Click down if you have unsuccessfully reached Acer by calling +56 600 460 4000 phone number 0 0 users reported that they have UNsuccessfully reached Acer by calling +56 600 460 4000 phone number
    100%
    Confidence score
    Chile
    More phone numbers
  3. Acer emails
  4. Acer address
    1F, 88, Sec. 1, Xintai 5th Rd, Xizhi, New Taipei City, California, 221, Taiwan
  5. Acer social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Apr 04, 2026
  7. View all Acer contacts
Acer Category
Acer is ranked 14 among 215 companies in the Computer Hardware category
#12 Techsmith Techsmith #13 Micro-Star International [MSI] Micro-Star International [MSI] #14 Acer Acer #15 Apache OpenOffice Apache OpenOffice #16 Razer Razer
Acer Alternatives
My Miner Shop 8 reviews Tech Friends 3 reviews Husky Boost 1 review Ninja Coatings 7 reviews XIDAX 16 reviews