CB Computer Hardware Acer Complaints #2-21

Acer review: My experience with acer service centers - very disappointing

Hector Benitez of US

Aug 28, 2026 1:00 am UTC

Verified customer

Featured review

I honestly expected much better from Acer's official service centers.

My Acer laptop still works normally when the charger is connected, but it will not stay on when the charger is unplugged. I brought it to two different Acer-authorized service centers, expecting qualified technicians to properly diagnose the problem.

Unfortunately, my experience at both branches was disappointing.

Instead of properly diagnosing the laptop, I was told that the unit would need to be left there for 2–3 weeks or more, or potentially up to 45 working days, before I could get a proper assessment. In other words, I was expected to leave my laptop for an extended period without even having the problem properly diagnosed first.

I understand that repairs can take time, especially when parts need to be ordered. That's not my complaint. My issue is that I went to two different authorized service centers specifically because I expected trained technicians to identify what was actually wrong with the laptop, and I did not feel that I received that level of technical service at either branch.

I also tried calling the contact number provided on Acer's website, but the number was not available, and I had difficulty getting clear communication through the available contact channels. It honestly felt like customers are left guessing whether a technician is actually available or whether the service center can even properly accommodate the repair.

At this point, I shouldn't have to keep guessing, calling different branches, and traveling around just to find out whether someone is actually available to diagnose my laptop.

The laptop still works when connected to the charger, so I expected the battery, battery connection, charging system, and related power circuitry to be properly checked before making conclusions about what needs to be replaced.

Unfortunately, my warranty has now expired while I was trying to get this issue properly addressed through Acer's own service centers.

That is extremely frustrating as a customer.

I understand that hardware can fail. That's normal. What I expected from an authorized service center was proper diagnosis, competent technical troubleshooting, clear communication, and a reasonable process for getting the problem resolved.

After visiting two different service centers and having essentially the same experience, I am now considering paying an independent laptop technician to diagnose and repair my laptop instead.

Acer seriously needs to improve its after-sales service and ensure that its service centers have technicians who can properly diagnose hardware problems instead of simply taking the unit in and asking customers to wait weeks or potentially 45 working days before even getting a proper assessment.

I bought an Acer laptop expecting not only a working product, but also reliable after-sales support when something goes wrong. Unfortunately, my experience with Acer's service centers has been very disappointing.

Acer needs to seriously fix its after-sales service. Customers should not have to hunt around for a technician, wait weeks just to get a diagnosis, or guess whether anyone is actually available to help.

Recommendation: If you're considering buying an Acer laptop, I strongly recommend that you research the after-sales service and authorized service centers in your area before purchasing. Don't assume that having an official Acer service center nearby means you'll automatically get quick or competent technical support. Based on my experience, I had to visit two different service centers, and I still wasn't able to get the proper diagnosis I was expecting. If you already own an Acer laptop and encounter a hardware problem, contact the service center first and confirm that a technician capable of diagnosing your specific issue is actually available before traveling there. Otherwise, you may end up wasting time going from one branch to another. And if your warranty has expired, consider getting a second opinion from a reputable independent laptop technician who specializes in board-level repair and actual hardware diagnostics. Just make sure they explain the problem and provide a quotation before replacing expensive components. For me, the biggest lesson from this experience is simple: Don't just research the laptop. Research the service you'll receive after you buy it.

0 comments

Add a comment

Acer - falsely accused of spilling liquid and won't repair 65

Acer - cracked lcd cover by hinges 76

Acer - always freezes up 12

Resolved

Acer - surely the worst 59

Acer - I will never buy another acer product! 20

Acer - bad products/service 3

Resolved

Acer - keyboard 1

Acer - Swift 16 AI

Acer - unscrupulous behavior 1

Resolved

Acer - cd/dvd drive failures

Resolved

View all Acer reviews and complaints

Acer Contacts

Acer phone numbers

8800 700 2237

Click up if you have successfully reached Acer by calling 8800 700 2237 phone number 1 1 users reported that they have successfully reached Acer by calling 8800 700 2237 phone number Click down if you have unsuccessfully reached Acer by calling 8800 700 2237 phone number 0 0 users reported that they have UNsuccessfully reached Acer by calling 8800 700 2237 phone number

100%
Confidence score

Russia

1800 116 677

Click up if you have successfully reached Acer by calling 1800 116 677 phone number 1 1 users reported that they have successfully reached Acer by calling 1800 116 677 phone number Click down if you have unsuccessfully reached Acer by calling 1800 116 677 phone number 0 0 users reported that they have UNsuccessfully reached Acer by calling 1800 116 677 phone number

100%
Confidence score

India

1800 881 918

Click up if you have successfully reached Acer by calling 1800 881 918 phone number 1 1 users reported that they have successfully reached Acer by calling 1800 881 918 phone number Click down if you have unsuccessfully reached Acer by calling 1800 881 918 phone number 0 0 users reported that they have UNsuccessfully reached Acer by calling 1800 881 918 phone number

100%
Confidence score

Malaysia

+1 (800) 895-6299

Click up if you have successfully reached Acer by calling +1 (800) 895-6299 phone number 0 0 users reported that they have successfully reached Acer by calling +1 (800) 895-6299 phone number Click down if you have unsuccessfully reached Acer by calling +1 (800) 895-6299 phone number 0 0 users reported that they have UNsuccessfully reached Acer by calling +1 (800) 895-6299 phone number

Singapore

+1 (866) 350-2237

Click up if you have successfully reached Acer by calling +1 (866) 350-2237 phone number 0 0 users reported that they have successfully reached Acer by calling +1 (866) 350-2237 phone number Click down if you have unsuccessfully reached Acer by calling +1 (866) 350-2237 phone number 0 0 users reported that they have UNsuccessfully reached Acer by calling +1 (866) 350-2237 phone number

Mexico

+886 226 963 232

Click up if you have successfully reached Acer by calling +886 226 963 232 phone number 1 1 users reported that they have successfully reached Acer by calling +886 226 963 232 phone number Click down if you have unsuccessfully reached Acer by calling +886 226 963 232 phone number 0 0 users reported that they have UNsuccessfully reached Acer by calling +886 226 963 232 phone number

100%
Confidence score

Taiwan

+1 (866) 695-2237

Click up if you have successfully reached Acer by calling +1 (866) 695-2237 phone number 0 0 users reported that they have successfully reached Acer by calling +1 (866) 695-2237 phone number Click down if you have unsuccessfully reached Acer by calling +1 (866) 695-2237 phone number 0 0 users reported that they have UNsuccessfully reached Acer by calling +1 (866) 695-2237 phone number

USA and Canada

+44 371 760 1000

Click up if you have successfully reached Acer by calling +44 371 760 1000 phone number 1 1 users reported that they have successfully reached Acer by calling +44 371 760 1000 phone number Click down if you have unsuccessfully reached Acer by calling +44 371 760 1000 phone number 0 0 users reported that they have UNsuccessfully reached Acer by calling +44 371 760 1000 phone number

100%
Confidence score

United Kingdom

+353 818 202 210

Click up if you have successfully reached Acer by calling +353 818 202 210 phone number 1 1 users reported that they have successfully reached Acer by calling +353 818 202 210 phone number Click down if you have unsuccessfully reached Acer by calling +353 818 202 210 phone number 0 0 users reported that they have UNsuccessfully reached Acer by calling +353 818 202 210 phone number

100%
Confidence score

Ireland

+61 130 036 5100

Click up if you have successfully reached Acer by calling +61 130 036 5100 phone number 1 1 users reported that they have successfully reached Acer by calling +61 130 036 5100 phone number Click down if you have unsuccessfully reached Acer by calling +61 130 036 5100 phone number 0 0 users reported that they have UNsuccessfully reached Acer by calling +61 130 036 5100 phone number

100%
Confidence score

Australia

+64 800 223 769

Click up if you have successfully reached Acer by calling +64 800 223 769 phone number 1 1 users reported that they have successfully reached Acer by calling +64 800 223 769 phone number Click down if you have unsuccessfully reached Acer by calling +64 800 223 769 phone number 0 0 users reported that they have UNsuccessfully reached Acer by calling +64 800 223 769 phone number

100%
Confidence score

New Zealand

+43 223 6307 5577

Click up if you have successfully reached Acer by calling +43 223 6307 5577 phone number 1 1 users reported that they have successfully reached Acer by calling +43 223 6307 5577 phone number Click down if you have unsuccessfully reached Acer by calling +43 223 6307 5577 phone number 0 0 users reported that they have UNsuccessfully reached Acer by calling +43 223 6307 5577 phone number

100%
Confidence score

Austria

+32 78 150 023

Click up if you have successfully reached Acer by calling +32 78 150 023 phone number 1 1 users reported that they have successfully reached Acer by calling +32 78 150 023 phone number Click down if you have unsuccessfully reached Acer by calling +32 78 150 023 phone number 0 0 users reported that they have UNsuccessfully reached Acer by calling +32 78 150 023 phone number

100%
Confidence score

Belgium

+45 33 702 070

Click up if you have successfully reached Acer by calling +45 33 702 070 phone number 1 1 users reported that they have successfully reached Acer by calling +45 33 702 070 phone number Click down if you have unsuccessfully reached Acer by calling +45 33 702 070 phone number 0 0 users reported that they have UNsuccessfully reached Acer by calling +45 33 702 070 phone number

100%
Confidence score

Denmark

+33 172 020 050

Click up if you have successfully reached Acer by calling +33 172 020 050 phone number 1 1 users reported that they have successfully reached Acer by calling +33 172 020 050 phone number Click down if you have unsuccessfully reached Acer by calling +33 172 020 050 phone number 0 0 users reported that they have UNsuccessfully reached Acer by calling +33 172 020 050 phone number

100%
Confidence score

France

+49 410 2706 9111

Click up if you have successfully reached Acer by calling +49 410 2706 9111 phone number 1 1 users reported that they have successfully reached Acer by calling +49 410 2706 9111 phone number Click down if you have unsuccessfully reached Acer by calling +49 410 2706 9111 phone number 0 0 users reported that they have UNsuccessfully reached Acer by calling +49 410 2706 9111 phone number

100%
Confidence score

Germany

+39 236 000 130

Click up if you have successfully reached Acer by calling +39 236 000 130 phone number 1 1 users reported that they have successfully reached Acer by calling +39 236 000 130 phone number Click down if you have unsuccessfully reached Acer by calling +39 236 000 130 phone number 0 0 users reported that they have UNsuccessfully reached Acer by calling +39 236 000 130 phone number

100%
Confidence score

Italy

+31 884 560 000

Click up if you have successfully reached Acer by calling +31 884 560 000 phone number 1 1 users reported that they have successfully reached Acer by calling +31 884 560 000 phone number Click down if you have unsuccessfully reached Acer by calling +31 884 560 000 phone number 0 0 users reported that they have UNsuccessfully reached Acer by calling +31 884 560 000 phone number

100%
Confidence score

Netherlands

+45 53 001 150

Click up if you have successfully reached Acer by calling +45 53 001 150 phone number 1 1 users reported that they have successfully reached Acer by calling +45 53 001 150 phone number Click down if you have unsuccessfully reached Acer by calling +45 53 001 150 phone number 0 0 users reported that they have UNsuccessfully reached Acer by calling +45 53 001 150 phone number

100%
Confidence score

Norway

+351 808 300 011

Click up if you have successfully reached Acer by calling +351 808 300 011 phone number 1 1 users reported that they have successfully reached Acer by calling +351 808 300 011 phone number Click down if you have unsuccessfully reached Acer by calling +351 808 300 011 phone number 0 0 users reported that they have UNsuccessfully reached Acer by calling +351 808 300 011 phone number

100%
Confidence score

Portugal

+34 914 142 414

Click up if you have successfully reached Acer by calling +34 914 142 414 phone number 1 1 users reported that they have successfully reached Acer by calling +34 914 142 414 phone number Click down if you have unsuccessfully reached Acer by calling +34 914 142 414 phone number 0 0 users reported that they have UNsuccessfully reached Acer by calling +34 914 142 414 phone number

100%
Confidence score

Spain

+45 60 102 500

Click up if you have successfully reached Acer by calling +45 60 102 500 phone number 1 1 users reported that they have successfully reached Acer by calling +45 60 102 500 phone number Click down if you have unsuccessfully reached Acer by calling +45 60 102 500 phone number 0 0 users reported that they have UNsuccessfully reached Acer by calling +45 60 102 500 phone number

100%
Confidence score

Sweden

+41 848 745 745

Click up if you have successfully reached Acer by calling +41 848 745 745 phone number 1 1 users reported that they have successfully reached Acer by calling +41 848 745 745 phone number Click down if you have unsuccessfully reached Acer by calling +41 848 745 745 phone number 0 0 users reported that they have UNsuccessfully reached Acer by calling +41 848 745 745 phone number

100%
Confidence score

Switzerland

+90 850 222 2237

Click up if you have successfully reached Acer by calling +90 850 222 2237 phone number 1 1 users reported that they have successfully reached Acer by calling +90 850 222 2237 phone number Click down if you have unsuccessfully reached Acer by calling +90 850 222 2237 phone number 0 0 users reported that they have UNsuccessfully reached Acer by calling +90 850 222 2237 phone number

100%
Confidence score

Turkey

+86 400 700 1000

Click up if you have successfully reached Acer by calling +86 400 700 1000 phone number 1 1 users reported that they have successfully reached Acer by calling +86 400 700 1000 phone number Click down if you have unsuccessfully reached Acer by calling +86 400 700 1000 phone number 0 0 users reported that they have UNsuccessfully reached Acer by calling +86 400 700 1000 phone number

100%
Confidence score

China

+852 23 792 519

Click up if you have successfully reached Acer by calling +852 23 792 519 phone number 1 1 users reported that they have successfully reached Acer by calling +852 23 792 519 phone number Click down if you have unsuccessfully reached Acer by calling +852 23 792 519 phone number 0 0 users reported that they have UNsuccessfully reached Acer by calling +852 23 792 519 phone number

100%
Confidence score

Hong Kong

+81 353 242 789

Click up if you have successfully reached Acer by calling +81 353 242 789 phone number 1 1 users reported that they have successfully reached Acer by calling +81 353 242 789 phone number Click down if you have unsuccessfully reached Acer by calling +81 353 242 789 phone number 0 0 users reported that they have UNsuccessfully reached Acer by calling +81 353 242 789 phone number

100%
Confidence score

Japan

+63 27 200 090

Click up if you have successfully reached Acer by calling +63 27 200 090 phone number 1 1 users reported that they have successfully reached Acer by calling +63 27 200 090 phone number Click down if you have unsuccessfully reached Acer by calling +63 27 200 090 phone number 0 0 users reported that they have UNsuccessfully reached Acer by calling +63 27 200 090 phone number

100%
Confidence score

Philippines

+27 871 513 400

Click up if you have successfully reached Acer by calling +27 871 513 400 phone number 1 1 users reported that they have successfully reached Acer by calling +27 871 513 400 phone number Click down if you have unsuccessfully reached Acer by calling +27 871 513 400 phone number 0 0 users reported that they have UNsuccessfully reached Acer by calling +27 871 513 400 phone number

100%
Confidence score

South Africa

+82 16 442 225

Click up if you have successfully reached Acer by calling +82 16 442 225 phone number 1 1 users reported that they have successfully reached Acer by calling +82 16 442 225 phone number Click down if you have unsuccessfully reached Acer by calling +82 16 442 225 phone number 0 0 users reported that they have UNsuccessfully reached Acer by calling +82 16 442 225 phone number

100%
Confidence score

South Korea

+66 21 539 600

Click up if you have successfully reached Acer by calling +66 21 539 600 phone number 1 1 users reported that they have successfully reached Acer by calling +66 21 539 600 phone number Click down if you have unsuccessfully reached Acer by calling +66 21 539 600 phone number 0 0 users reported that they have UNsuccessfully reached Acer by calling +66 21 539 600 phone number

100%
Confidence score

Thailand

+971 48 056 400

Click up if you have successfully reached Acer by calling +971 48 056 400 phone number 1 1 users reported that they have successfully reached Acer by calling +971 48 056 400 phone number Click down if you have unsuccessfully reached Acer by calling +971 48 056 400 phone number 0 0 users reported that they have UNsuccessfully reached Acer by calling +971 48 056 400 phone number

100%
Confidence score

UAE

+84 839 106 888

Click up if you have successfully reached Acer by calling +84 839 106 888 phone number 1 1 users reported that they have successfully reached Acer by calling +84 839 106 888 phone number Click down if you have unsuccessfully reached Acer by calling +84 839 106 888 phone number 0 0 users reported that they have UNsuccessfully reached Acer by calling +84 839 106 888 phone number

100%
Confidence score

Vietnam

+54 800 444 1318

Click up if you have successfully reached Acer by calling +54 800 444 1318 phone number 1 1 users reported that they have successfully reached Acer by calling +54 800 444 1318 phone number Click down if you have unsuccessfully reached Acer by calling +54 800 444 1318 phone number 0 0 users reported that they have UNsuccessfully reached Acer by calling +54 800 444 1318 phone number

100%
Confidence score

Argentina

+55 800 762 2237

Click up if you have successfully reached Acer by calling +55 800 762 2237 phone number 1 1 users reported that they have successfully reached Acer by calling +55 800 762 2237 phone number Click down if you have unsuccessfully reached Acer by calling +55 800 762 2237 phone number 0 0 users reported that they have UNsuccessfully reached Acer by calling +55 800 762 2237 phone number

100%
Confidence score

Brazil

+56 600 460 4000

Click up if you have successfully reached Acer by calling +56 600 460 4000 phone number 1 1 users reported that they have successfully reached Acer by calling +56 600 460 4000 phone number Click down if you have unsuccessfully reached Acer by calling +56 600 460 4000 phone number 0 0 users reported that they have UNsuccessfully reached Acer by calling +56 600 460 4000 phone number

100%
Confidence score

Chile

More phone numbers

Acer emails

cr@acer.com

100%
Confidence score: 100%

Support

Acer address

1F, 88, Sec. 1, Xintai 5th Rd, Xizhi, New Taipei City, California, 221, Taiwan

Acer social media
Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Aug 31, 2026
View all Acer contacts