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CB Drug Store Accredo Health Group
Accredo Health Group

Accredo Health Group review: Claims processing

W
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9:26 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
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This review was chosen algorithmically as the most valued customer feedback.

Accredo has processed most of my medciation claims incorrectly. I have a high deductible and pain over $6700.00 4 months ago at which point I met my $7000 medical insurance deductible. They then tried to bill me another $1900+. My deductible is $7000 a year. I should never pay anyone more than $7000 a year. Yet Accredo thinks they should get over $9000. Last week, they refunded me the money I paid, without consulting me, reported this to BCBS who now shows I now haven't met my deductible. I've been at 100% coverage since May. I have asked for an itemized statement from 1/1/25 to date and have not received it. I repaid the money they refunded me last week but my medical coverage doesn't reflect that yet. Someone took it upon themselves to decide I needed to apply for financial assistance for the $6700+ I paid 4 months ago. When I called them, they gave me information on a foundation that has no funds available and I am on a wait list. No guarantee that I will ever get any money, however, If I do, I can submit proof of payment and get reimbursed. I now have to pay for an upcoming medical visit since Accredo's incompetence has BCBS believing I haven't paid them.

Desired outcome: I want to hear from upper level management. I want my account cleaned up and for BCBS to reflect the correct information with my deductible being met. I'm forced to us Accredo per BCBS, in a perfect world they would not exist.

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  1. Accredo Health Group Contacts

  2. Accredo Health Group phone numbers
    +1 (877) 222-7336
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    Patient Services
    +1 (844) 516-3319
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    Prescriber Services
    +1 (800) 803-2523
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    Refills & Orders
    +1 (866) 943-9044
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    Billing & Payments
    +1 (866) 725-2546
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    Digital Support Team
    +1 (866) 625-7421
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    Alpha-1 Antitrypsin Deficiency
    +1 (866) 712-5200
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    Bleeding Disorders
    +1 (866) 820-4844
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    Hereditary Angioedema / Immune Deficiency
    +1 (877) 732-3431
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    Oncology
    +1 (866) 344-4874
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    Pulmonary Arterial Hypertension
    +1 (877) 329-4605
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    General Patient Fax
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  3. Accredo Health Group emails
  4. Accredo Health Group address
    1640 Century Center Parkway, Memphis, Tennessee, 38134, United States
  5. Accredo Health Group social media
  6. Maria
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    Oct 08, 2025
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Accredo Health Group Category
Accredo Health Group is ranked 14 among 59 companies in the Drug Store category
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