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CB Drug Store Accredo Health Group Can't get medications
Accredo Health Group

Accredo Health Group review: Can't get medications

R
Author of the review
5:00 pm EDT
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It seems impossible to get your prescriptions from this company. I don't know why. It's the worst specialty pharmacy I have ever dealt with. The person on the phone makes it sound like everything is going to work out, but then nothing happens and you call again and find out there's a problem or they tell you it's going to go through in 24 hours and it never does.
This time my doctor's office had a 2 week supply of the medication that I needed, so they loaned it to me and I was going to give them my med when I got it in to pay them back. However it has been 2 weeks and I still don't have my medication. Of course there was an issue with prior authorization, and we got that fixed. Then I was told it would be 2 weeks before I got the medication. I told them I would need it sooner than that. Then when the pharmacist was reviewing the medication they decided that it was unsafe for me to take this medication (even though I was already taking it, and my dr. prescribed it for me), so again it was put on hold. My doctor's office called and explained the situation to the pharmacist so that they would approve the med for me. Then it's still a waiting game. There's another med that has been under pharmacist review for days too. Why does it take so long for a pharmacist to review it? What are they doing all day? Isn't this their job? Is Accredo understaffed? I don't understand why it's so hard to get a medication.

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  1. Accredo Health Group Contacts

  2. Accredo Health Group phone numbers
    +1 (877) 222-7336
    +1 (877) 222-7336
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    Patient Services
    +1 (844) 516-3319
    +1 (844) 516-3319
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    Prescriber Services
    +1 (800) 803-2523
    +1 (800) 803-2523
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    Refills & Orders
    +1 (866) 943-9044
    +1 (866) 943-9044
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    Billing & Payments
    +1 (866) 725-2546
    +1 (866) 725-2546
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    Digital Support Team
    +1 (866) 625-7421
    +1 (866) 625-7421
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    Alpha-1 Antitrypsin Deficiency
    +1 (866) 712-5200
    +1 (866) 712-5200
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    Bleeding Disorders
    +1 (866) 820-4844
    +1 (866) 820-4844
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    Hereditary Angioedema / Immune Deficiency
    +1 (877) 732-3431
    +1 (877) 732-3431
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    Oncology
    +1 (866) 344-4874
    +1 (866) 344-4874
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    Pulmonary Arterial Hypertension
    +1 (877) 329-4605
    +1 (877) 329-4605
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    General Patient Fax
    More phone numbers
  3. Accredo Health Group emails
  4. Accredo Health Group address
    1640 Century Center Parkway, Memphis, Tennessee, 38134, United States
  5. Accredo Health Group social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 14, 2025
  7. View all Accredo Health Group contacts
Accredo Health Group Category
Accredo Health Group is ranked 14 among 61 companies in the Drug Store category
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