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CB Diet Products Acai Berry Nutrition cancellation of product not being honored still billing your bank account after cancelling product within time limitacc
Acai Berry Nutrition

Acai Berry Nutrition review: cancellation of product not being honored still billing your bank account after cancelling product within time limitacc 405

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I ordered trail size paid shipping charge of 4.95 12 days later there a 69.95 charge on my bank satement call the number associated with the charge spoke with albert he said did you read the terms and conditions you have to cancel within 14 days of placing your trial size order and u order 12/4 so, its after the 14 days so I said today is 12/17 it hasn't been 14 days and I would like to cancel he said you are exactly right it hasnt been 14 days I will take care of reversing the charges from your credit card I am still waiting. c english 1126 e 83rd street chgo ill 60619 email cenglish [protected]@ hotmail.com

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405 comments
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fjridfkjfri
Dorton, US
Feb 23, 2009 8:50 pm EST

The only safe thing you can do is close that account. You will continue to see unauthorized charges.

There have been testimonies posted on this website where people get a new number but a few months down the line did receive new unauthorized charges on their new account. Scandalous!

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fjridfkjfri
Dorton, US
Feb 23, 2009 8:52 pm EST

Also file charges with the Federal Trade Commission of that State. They will go after that so called Company. You can google it online

Try /link removed/ - they too help fight for Consumers

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Barbara
Karratha, AU
Feb 24, 2009 10:38 pm EST

For Australian orderers, the numbers will say 'disconnected' or you will call another company. in front of the numbers place 0011. i ordered my products last night and am in the middle of cancelling them. i did order from acaiburn.com, so im not sure for other websites, but i had no trouble from 2 of the 3 companies. the 3rd is closed due to time zone differences so i am waiting for them to open.

Cancelling acaiburn [protected].30 am-9:00 pm MST)
Cancelling insider secrets [protected]:00 am-7:00 pm MST)
Cancelling comprehensive weight loss eBook: [protected] (sorry, not sure of times, though similar to acaiburn times)

there is a 24 day no charge period from the comprehensive weight loss, so they said i had no charges, will check and let you all know within the fortnight.

shipping will be charged for the acaiburn, but so long as i send them the bottle back, with the reason why i cancelled and the order number inside, along with the order number written on the outside they will refund the 59.95 and i will have no more charges. items need to have a tracking number when sent, so if any problems you give them that number and they will check, see where the bottle is and you will get the refund and it also needs to be insured.

the acai burn address is:

Acai-Burn USA
Army Road Distribution
3600 Army Post Road
De Moise, IA, 50321

be nice to the call centre people and they will help. I had Beatrice from Acai Burn and Linda from Comprehensive.

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Barbara
Karratha, AU
Feb 24, 2009 10:50 pm EST

For Australian orderers, the numbers will say 'disconnected' or you will call another company. in front of the numbers place 0011. i ordered my products last night and am in the middle of cancelling them. i did order from acaiburn.com, so im not sure for other websites, but i had no trouble from 2 of the 3 companies. the 3rd is closed due to time zone differences so i am waiting for them to open.

Cancelling acaiburn [protected].30 am-9:00 pm MST)
Cancelling insider secrets [protected]:00 am-7:00 pm MST)
Cancelling comprehensive weight loss eBook: [protected] (sorry, not sure of times, though similar to acaiburn times)

there is a 24 day no charge period from the comprehensive weight loss, so they said i had no charges, will check and let you all know within the fortnight.

shipping will be charged for the acaiburn, but so long as i send them the bottle back, with the reason why i cancelled and the order number inside, along with the order number written on the outside they will refund the 59.95 and i will have no more charges. items need to have a tracking number when sent, so if any problems you give them that number and they will check, see where the bottle is and you will get the refund and it also needs to be insured.

the acai burn address is:

Acai-Burn USA
Army Road Distribution
3600 Army Post Road
De Moise, IA, 50321

be nice to the call centre people and they will help. I had Beatrice from Acai Burn and Linda from Comprehensive.

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RG Ritter
Lees Summit, US
Feb 25, 2009 10:15 am EST

This is a WARNING. Do not order a "14 day" trial from these folks. First off - I got NO RESULTS from the product.

Buried deep in disclaimer--land the company claims that for "shipping cost" they will send a 14-day TRIAL OFFER of thier product.

What is not well spelled out is that you PAY FULL PRICE if you do not promptly cancel the "FREE TRIAL" and sent the unused portion back to them before the 14-days is up. THEY SEND YOU A FULL 30-DAY SUPPLY then expect you to remember to call in 14 days to cancel -- YEAH -- RIGHT!

They then automatically re-order every month for you without verification from you, and, of course, they charge the shipments to the credit card you provided to pay for the shipping for the "14 day" trial.

IN OTHER WORDS ... THERE IS NO FREE TRIAL -- You will pay FULL PRICE FOR THE "TRIAL" OFFER.

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Susie B
Kennewick, US
Feb 26, 2009 6:42 pm EST

I hope the Iowa State Attorney General shuts them down.
There should be hard core legislation regarding these types of scams and a very harsh penalty if caught.
Millions of dollars are being scammed from innocent victims on a daily basis.
Some banks are willing to do charge backs on these scams.
Everyone should check with their own Banking Institutions for information on charge backs.
The product may be a good one, but the price gouging scammers will always ruin a good thing!
Please join forces with the thousands if not millions of other people who have been targeted and violated by these scammers and lets put a stop to them.
There is power in numbers!

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Duped in Alaska
Wasilla, US
Feb 27, 2009 9:04 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Decided to give their free trial a try, but as soon as I saw that the cc charge was from Israel, I became suspisious and did some researh. Found this site and knew I had been had. I called immediately after reading these postings(Feb. 25) and was told "no, problem, you are within your cancellation period "(before March 1). I packaged the remaining pills (50 of the 60) and took to the post office and mailed with a delivery confirmation. I also e-mailed the company and received an e-mail telling me that my cc # had been removed from their system. Next e-mail was an alert from my cc company telling me their was pending charge from Israel for another $4.95. I alerted my cc company of the suspected fraud and flagged charges such as these, hopefully this will stop the problem.

This morning, I will call and cancel with the other two internet companies that I was apparently enrolled with, but have never accessed.

What a learning experience, . Never again!

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sammismom
Rising , US
Mar 02, 2009 2:01 pm EST

I placed an order for acai burn late on a Friday night. My husband then alerted me early the next morning about all kinds of complaints about this company. Early Saturday morning, I called to cancel, only to be told that their "systems were down." I was told to call back in a few hours, that they could not even take my information to cancel the order when their system was back in operation. I called again 3 hours later, only to be told the same thing, that their computer systems were down, and to try to use the live chat on the website. Of course, it was down too. I called the next day (Sunday) and was told that my order had already shipped -- amazing -- if they couldn't access my info to cancel, then how could my order possibly have shipped? At any rate, I was also told that my CC would be charged and that to get my money back I would have to return the product, insured, with tracking, yada yada. I then had to call no less than two other numbers to make sure I wasn't charged with the fees for the Insiders Edition (which came through in heiroglyphics when I tried to open it) or for the other monthly subscription. One of the numbers was only available Mon - Fri, 9am to 5pm MST -- how convenient for those of use who live on the East Coast and leave for work before 7:30 am and get home after 6pm. Well, thanks to the snowstorm today, I actually did get through to cancel all this garbage. I personally think the attorney general should go after these frauds.

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Mikel
US
Mar 04, 2009 4:31 am EST

This guy is ripping people off left right and center! Do not buy anything from him. If you have please file complaint with The Federal Trade Commission to help bring him down.

Acai Burn, herbal weight loss teas and more all a scam!

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won't get fooled again
Middlebury, US
Mar 04, 2009 7:19 pm EST

to any and everyone reading this please take heed to this warning! DO NOT buy this product they do give you a run around all they want is your money it is a scam i read theese reviews after i signed up for the 14 day trail and if i read them before hand i wouldn't and when i went to cancel they said they was still going to charge me 59.95 which is alot for a tiny bottle of pills however i contacted my bank and closed my checking account before they ever got the oppritunity i suggest you do the same if you already ordered let's return the favor for them and scam the scam artists besides this product DOES NOT WORK!

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Dont get fooled
Labadie, US
Mar 04, 2009 7:27 pm EST

To won't get fooled again

Unless you file charges with your credit card Company and the Federal Trade Commssion and Attorney Generals office in your State and the State that you recieved the product from - You will not get fooled again! People have not been speaking up until now! Even their Banks are tired of it! And aware of it! Some Banks back you up, some don't. Depends you are with... Good luck!

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Carrie
Osceola, US
Mar 05, 2009 3:55 am EST

This company is horrible! I ordered the free trial which was delivered in about 10 days. Approximatly 1 month later have have received (4) $1.00 charges all to different companies, $4.95 for enrollment in a healthy living program, $9.95 for enrollment in another program, some food choices thing, 2 different mail-out programs with my membership information (Financial Advisor and Simply Yours) which I never registered for and upon calling found out that I would have soon been charged for, plus another few foreign transaction fees. The 800 numbers for these companies are present on your credit card statements to call about the charges, but when you call them you are given a different number to call. All in all it took me approx 2 hours to make all of these calls to cancel everything that I never signed up for in the first place. I had also received 2 charges for Acai on my credit card within 10 days of each other (I had only received my first shipment past the free trial) When I called them to cancel for their dishonesty and have them resolve the additional billing, they informed me that the two charges I received were correct. There is NOT a free trial as they lead you to believe. You pay the $4.95 shipping for them to be sent to you. After you have taken all the pills and there is no way to return them, they BILL YOU the full price for them. The only way you can get out of it is if you send back the pills which you can't because you have already ingested them and guess what you have to pay for the shipping to do that. I had also ordered Colon Cleanse with this as had been recommended on the site - some of these companies listed above may be from them also. Its so hard to sort it out. They kept saying all of this was included in their terms and conditions. Lesson well learned.

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Sylvia
Stanwood, US
Mar 05, 2009 9:40 am EST

I ordered this Acai Burn a few months ago, and cancelled soon after receiving it. They never told me that I would still be charged another $4.95 for something called Insider Tips, whether or not you ever accessed the info online or not, they have no way of knowing that. They never tell you that you need to cancel this part of the program as well as the supplement. Watch out for this company, they are good at charging you this small amt. to many people who don't read their statements monthly to watch out for these small charges. Is this a fair practice? Shouldn't this all be able to be cancelled when you stop one product and the other one is related to taking the product and receiving tips? They also told me that they are not able to return my money but that I wouldn't be charged anymore. I had to a ask for a confirmation number before she hung up on me. Anybody have this same problem not being able to receive a refund? Sylvia

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Cheryl
Barking, GB
Mar 05, 2009 3:47 pm EST

I ordered and cancelled within the 14 day 'trial' period, only to find that I had only cancelled being on their programme and the 'trial' they'd sent me was 30 days worth and that I'll be charged £59.95 USD.

I asked why they called it a trial if in fact it is one and the same as their so called 60 Day money back guarentee? No answer on the end of the line! I pointed out that it was false advertising. No answer. I was told that I could return the pills and get my money back, but had to put my order number on the outside of the package as well as within the pack and that it would take approx 14 working days (!) before any money taken would be reimbursed to my account from the date they receive it! So however you look at it, they take your money and as it stands now, I still don't know if it ever really gets reimbursed.

I'm furious!

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mark moore
Byron Bay, AU
Mar 07, 2009 2:22 am EST

I had the website come up at my facebook site saying a free trail of a weightloss supplement, 4.95 for postage was the only payment and when I filled in the transaction it told me it just took 24.95 from my account, which is 40 australian, certainly not what I would have ever agreed to, they seem to be uncontactable and I have defenitely been scammed, what should I do?

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annie atwell
Augusta, US
Mar 09, 2009 2:04 pm EDT

I have been scamed twicw with a ree trial for $4.99 and $1.99 my charge card was billed immediately for $59.95 and $79.96 even though I returned one bottle of pills immediately the bill you anyway without permission.and you can not get your money back.This is a disgrace I have been taken for a $140.00 I do not have money to throw away.Please help if possible.Annie Atwell [protected].

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M.C.
Lancaster, US
Mar 09, 2009 4:19 pm EDT

This is a big rip off.
How can you give a 14 day trial and include the transit days?
Also, some subscription scam that takes another 10.00 from my account?
They said that a refund will be issued as soon as a tracking number is provided...

This is all a lie and I want in if there is a class action fraud suit filed!
Disgusted in Texas

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lizzyhock
Lake Charles, US
Mar 10, 2009 9:26 am EDT

Got the free trial thing for $4..95 which was nothing more than Green Tea extract, which can be purchased at any dollar general store for $2..95. Once dissatisfied, I called to cancel, any further shipments. They cancelled the future shipments alright, but still continued to bill my credit card $59..95. If that's not enough, I then get charges for $4..95, $1..00, $9..95, & $1..00 from these other things they enrolled me in, without my knowledge. Oprah did us, a real disservice, by endorsing these thieves. I used to have respect for the lady till now. I will never trust her again. Makes you wonder, if she got paid to endorse these swindlers. Or maybe she pocketed some of my money! Hmmm!

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Angelo
US
Mar 13, 2009 2:42 pm EDT

I tried to cancel by sending the unused product back, but they said I didn't cancel in time and they charged me for more. When I called, they said I had to pay the extra, but they would cancel me from that time on.

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Tateuskanskanwin
Oroville, US
Mar 13, 2009 6:20 pm EDT

ACAI Burn isan online offer for the ACAI berry supplement seen on TV. They offer you a sample for $4.95. The problem is when you accept the sample and enter your cred it card info, the trouble starts. They state that you have enrolled in three programs all toll and each begins to charge your credit card. I received 5 different charges in one month. The credit card company states they are getting hundreds of calls and people don't know how to cancel this. The CC company said you agreed to a monthly charge and it will follow you even if you cancel the card.
The CC company advised me to contact these companies and cancel the "subscriptions". I call ACAI Burn at the toll free number on their website. I must admit I beat up on this poor call center girl and got the cancellation numbers for the other two companies. At first they will cancel but not issue a refund. It takes some persistence to get the refund. The toll free cancellation number for "Insider's Secret" is [protected]. The toll free cancellation number for "Comprehensive Weight Loss" is [protected]. I didn't even know who these companies were. They offer online information and tell you that when you ordered the sample from ACAI Burn that you automatically enrolled in their companies.
Most of these people are operating from overseas. I have had charges from as far away as Irael! Don't be fooled by these guys. Don't enter your credit card for any free samples. They freely share your credit card info and then bill you continuously without giving you info or a chance to stop the charges.

I made the mistake of trying two different products. Neither worked and both charged my card for several other "services". This is really a buyer beware climate.

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Joan
Montclair, US
Mar 15, 2009 3:25 pm EDT

I too had to learn my lesson the hard way. I also ordered a "free trial" for Total Cleanse that Acai Burn suggests
you use at the same time. In my case, fortunately I had not opened the pills before the charges started coming in rapid succession! One charge after another from companies I'd never heard of, or authorized charges for. They charged me 59.95 and 78.95 and 9.95 and monthly fees, ongoing membership fees, in addition to the shipping fees. I immediately cancelled the orders and was able to refund the unopened bottles for a full refund. More charges kept coming and after calling many toll free numbers, I hopefully have this nipped! I am cancelling the credit card that was used to ensure they don't give my information to anyone else.
I think 20/20, Dateline or a program of such should contacted as well as the better business bureau. This is a HUGE scam, taking advantange of what I imagine to be thousands of women. The product doesn't work anyway! DO NOT FALL INTO THIS SCAM TRAP...STAY AWAY!

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MJY
US
Mar 17, 2009 12:32 am EDT

Ah, if you read the 'terms' about how to get your money back if you are not satisfied with the product, you will see that it clearly states that you get the 14 day free trial and after the 14 day trial, you will be billed the full amount. If you are note satisfied after that, you can return the product and get your money back (except for the shipping cost). Also, in the terms, it stated that you will automatically be enrolled in the Insider Secrets E-Book and the Comprehensive Weight Loss and you have to call them separately if you want to cancell. For those two, you can't get your refund. Some peeps are just too lazy to do this and say that they got ripped off.

I ordered the products (I lost 5 pounds in 3 days) but had to return them for medical reason. I followed the directions and got my refund.

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LALEH
Toronto, CA
Mar 17, 2009 7:47 pm EDT

thery are ###!

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Joan Begg
Laurieton, AU
Mar 18, 2009 8:01 pm EDT

19th March 2017, Dear Sirs,
I ordered the trial of AcaiBurn tablets on 19th February 2017. and given an order number. Delivery supposed to be 4 - 7 days.
Delivery was not until 18th March 2017 and posted from France.
The charge was to be $4.95 for 2 weeks trial but on 20th February a charge against my credit card of $24.95 (which of course became $39.21Australian currency) was made.
I could not download any information on Insider Secrets to Weight Loss or Weight Loss E-book Package as they published and have had no luck in trying to contact them.
I have taken a copy of the e-mail sent and will return the pills unopened.
A real Scam and one I did not think I would be sucked into.

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Jen
maple valle, US
Mar 19, 2009 12:52 am EDT

This is a totally scam, my card is still being charged. I'm calling the bank tomorrow to close my visa account so I don't get anymore charges. Has anyone had any luck with complaints with these people? Do we need to contact Miss Oprah?

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elaine slade
Eastbourne, GB
Mar 19, 2009 10:12 am EDT

On the 3rd of march i paid for the postage for 30 day free trial of acaiburn capsules.
I have not received any capsules and i have tried every thing to contact then . for the refund of my postage .
does any one know of a contact number please
my e-mails is as follows

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Marco Polo
New York, US
Mar 20, 2009 5:47 am EDT

I got the same issue what they did is they said 14 days to cancel after they take payment from you and then there is another catch the 14 days is not from when you receive it but from the date of purchase. So you think you have time but you don't you call them the same day you order that you don't want it and you want it canceled but no lock they still send it over ... you want to send it back too bad it arrived the days the 14 days passed so you get billed then you call from Canada they automatically close the phone at the 23rd second you call with a USA calling card the surprisingly answer then they say okay done it is canceled but you still get billed then you call again they say it is cancel for the next month and they can't guarantee if the system has already passed it for shipping if so then I will still get billed so what Id id is cancel my credit card yes all this to get a free 3$ worth trial of ### that did not work at all and scammed my pockets for so much I hope they die.

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Beth
chelsea, GB
Mar 20, 2009 7:00 pm EDT

this is free trial is a scam!
i ordered free trial for $4.95 and got charged for 24.95 where i had to pay £2o for international order
received teh trial and took the caps for a week didnt do anything fair enough this is not long enough to see teh effect but after reading the complaints online i had to return the package ASAP.
i posted the product within 2 wks and just found out that i was charged for £44.45 so i spoke tp someone on live chat and was asked if i have the shipping company details and tracking number? i told them i dont have this info and gave her my order ID number i was still been told they need the company's name. i didnt receive any info in their email and also website. i woud think they should have this details and shouldnt be using this as an excuse to charge me. i was then promised they will refund me once they receive the package. it has been 3wks since i sent the package, has anyone got their money back? and does anyone know how to get the shipping company details i received the trail from USA delievred to london UK. please help !

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SHAWIE DEVERA
Newcastle-upon-Tyne, GB
Mar 21, 2009 8:57 am EDT

ACAI BURN IS A SCAM.PLEASE DON'T DEAL WITH THESE PEOPLE.THEY ARE NOT REAL THEY ARE TAKING MONEY FROM ANYBODY.THEY TOLD ME IT IS A FREE TRIAL .I ORDERED IT 1ST WEEK OF MARCH UNTIL NOW PRODUCT IS NOT HERE YET.WHAT A SCAM.THEY CHARGE ME $24.95 ON MY ACCOUNT.ALL THE NUMBERS ARE NOT WORKING EVEN THE LIVE CHAT.PLEASE DON'T BELIEVE ON THEIR ADVERT.ACAI BURN IS A BIG LIE.

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Bela Farkas
KENT, US
Mar 21, 2009 9:36 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

The question is how can we stop these crooks

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smo
North Providence, US
Mar 21, 2009 7:53 pm EDT

I was SCAMMED also. They ultimately took approximately $150.00. I spent last evening researching, calling and chating online with them and this is what I found. It appears that Acaiburn [protected]) and WuYi [protected]) are related and I believe reside in the same building. They have a sister company named "EBOOK which JUST ONE COMPANY NAMED COMPREHENSIVE WEIGHT LOSS" [protected] (what is in" " is an actual chat I had so these are the facts.) Comprehensive has 2 departments) "We have one sister company which have 2 departments. "We are located in Des Moines, Iowa (US)" (again that is a direct quote from them. Department 1 phone number is [protected] and department 2 phne number is [protected]. I call them department 1 and 2 because they answer the phone customer service and guess what? Department 1 and Department 2 and a third number I have all have the same recording by the same person! So in closing it appears that both companies (because I was crazy enough to buy pills from Acaiburn and tea from WuYi so I was DOUBLE WHAMMIED! Both Acaiburn and Wuyi have the same sister company Comprehensive Weight Loss which has 2 departmens Insider Secrets and EBooks. I am not sure if the sister company name is Comprehensive or EBooks. But the fact is that 1 is the sister with 2 departments. So I was SCAMMED by both Acaiburn and WuYi who sent their sister company my information so money was being withdrawn from my account for Acaiburn's 'sister' membership (plus the 2 deparments) and WuYi 'sister membership (plus the 2 departments -- remember they are all the same company) for a total of 6 'withdrawals' per month. And for the record I returned it as soon as I received it, cancelled it and never received any refund. I went to my bank, and I will be contacting the Federal Trade Commision, the BBB, the Attorney General's Office of Iowa and the media. These people have to be stopped!

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Sandra
Heiton, GB
Mar 23, 2009 5:40 am EDT

I live in Scotland - I did not complete my application for the trial but was billed for what I had thought was a free offer. I have not received any product and the phone number given for enquiries is not recognised when I dial it. Can anyone help with a phone number that I can call to stop them taking more money from me?

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Marsha in Houston
Houston, US
Mar 23, 2009 10:06 am EDT

I would like to know if anyone developed a skins rash after taking these pills! I got something that looked alot like ringworms, near places where one is more likely to sweat..near underarms, bra underwire area. Lasted about 3 weeks! ANYONE HAVE A SIMILAR STORY?

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CAh
Shelby, NC, US
Mar 24, 2009 5:16 pm EDT

I have had the same experience and have been on the phone for over an hour. I am so mad right now I could bite nails. please post what you find out.

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chante
melborne, AU
Mar 25, 2009 2:55 am EDT

i have same problem too! and i havn't got a job to pay these scam ppl!

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karissa76
Dallas, US
Mar 25, 2009 11:21 am EDT

It is funny how many people really DO NOT READ THE TERMS AND CONDITIONS..If they would read it on the page where it says at the bottom Terms and Conditions it tells you everything..If you go to Acai Burn http://www.acaiburn.com/terms-and-conditions.php..Funny how people want to blame someone else for their laziness on their part not being a responsible buyer..But then they want to bash the company..

It tells you right here that it is not FREE and that you will be charged if not canceled in 14 days $59.95 which is what the bottle cost! You only pay for the shipping to recieve the product..It also tells you here that yes you are signing up to be on the auto shipment program for Acaiburn

Trial Offer and Sixty (60) Day Guarantee: Where AcaiBurnTM offers its "Trial" Promotion, and where you have chosen to register for such Promotion, upon submitting your initial AcaiBurnTM Application, your Active Credit Card will be charged only the non-refundable Shipping and Handling Fee for your initial fourteen (14) day trial membership ("Trial Membership") and you will receive a one (1) month supply of AcaiBurnTM. If you do not cancel your Membership as set forth in Section 6 hereinbelow, and return the one (1) month supply at your expense, which must be received by us within fourteen (14) days of your receipt of the one (1) month supply of AcaiBurnTM ("14 Day Trial Period"), your Active Credit Card will be charged the monthly Membership fee of Fifty-Nine Dollars and Ninety-Five Cents ($59.95) ("Monthly Fee"). Your first three (3) month supply of AcaiBurnTM will be shipped thirty (30) days from the date that your initial one (1) month supply was shipped in connection with your Trial Membership. Thereafter, for as long as your Membership remains active, your Active Credit Card will be charged for the Monthly Fee on a monthly basis, plus Shipping and Handling, every third month, for your ongoing Membership. You hereby authorize AcaiBurnTM (or its partners, affiliates and/or agents) to charge your Active Credit Card all such fees associated with Membership on a monthly basis. You acknowledge and agree that AcaiBurnTM will not obtain additional authorization from you for each installment of Monthly Fees charged to your Active Credit Card. All Monthly Fees will appear on your Active Credit Card bill as "Internet Access Fee and Membership."

This is the part that tells the customer that they will be enrolled in Comprehensive Weight Loss and Insider Secrets

Upon placing your first order for Online Products, you will automatically be enrolled in the AcaiBurnTM all-access program ("All-Access Program"). The All-Access Program enables you to access, via your Services Account, the Insider Secrets Expert Tips Package ("Insider Secrets Package") and the Comprehensive Weight Loss eBook Package ("eBook Package") made available on the Website. Initially, you shall have access to the Insider Secrets Package pursuant to a fourteen (14) day trial period ("Insider Secrets Access Pass"). If you do not cancel your Insider Secrets Access Pass during your fourteen (14) day trial period, then your Active Credit Card will be charged the monthly Insider Access Package fee of Six Dollars and Ninety-Five Cents ($6.95) ("IAP Monthly Fee"). Thereafter, for as long as your Insider Secrets Access Pass remains active, your Active Credit Card will be charged for the IAP Monthly Fee on a monthly basis, for your ongoing Insider Secrets Access Pass.

Further, you shall initially have access to the eBook Package pursuant to a twenty-eight (28) day trial period ("eBook Access Pass"). If you do not cancel your eBook Access Pass during your twenty-eight (28) day trial period, then your Active Credit Card will be charged the monthly Insider Access Package fee of Nine Dollars and Ninety-Five Cents ($9.95) ("EAP Monthly Fee" and together, with the IAP Fees, the "Access Fees"). Thereafter, for as long as your eBook Access Pass remains active, your Active Credit Card will be charged for the EAP Monthly Fee on a monthly basis, for your ongoing eBook Access Pass
All Access Fees will appear on your Active Credit Card bill as "Internet Access Fee and Membership." You hereby authorize AcaiBurnTM (or its partners, affiliates and/or agents) to charge your Active Credit Card all such Access Fees on a monthly basis. You acknowledge and agree that AcaiBurnTM will not obtain additional authorization from you for each installment of Access Fees charged to your Active Credit Card
. Cancellation of AcaiBurnTM Membership. Insider Secrets Access Pass and/or eBook Access Pass. You may cancel your Membership, Insider Secrets Access Pass and/or eBook Access Pass at any time if you are not completely satisfied. To cancel your Membership, Insider Secrets Access Pass and/or eBook Access Pass you must contact AcaiBurnTM customer service by doing either of the following: (a) contacting AcaiBurnTM via telephone at [protected]; or (b) accessing AcaiBurn’s™ live help option available on the Website, 8:00AM to 5:00PM MST seven days a week. Please have your e-mail address and other Registration Data available for efficient processing of your cancellation order. Please be advised that unless you are canceling pursuant to the fourteen (14) day Trial Membership or 60 Day Guarantee as set forth hereinabove, and unless we receive the applicable Qualifying Return Products within the applicable time period, we will not refund any amounts previously paid up to the date of cancellation or termination, you shall not receive any pro-rata refund for partial months and you shall remain liable for any and all unpaid charges billed by AcaiBurnTM. You understand and agree that cancellation of your Membership Insider Secrets Access Pass and/or eBook Access Pass, as well as the return of the Online Products, is your sole right and remedy with respect to any dispute with AcaiBurnTM. Upon any termination and/or cancellation of your Membership, Insider Secrets Access Pass and/or eBook Access Pass, your license grant, as set forth in Section 7 hereinbelow shall immediately terminate

Now if the customer cancels within the trial period...Well guess what YOU ARE NOT CHARGED!

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LRey
Dallas, US
Mar 25, 2009 2:17 pm EDT

Make sure you monitor your bank accounts carefully. Not only will you be charged for Acai Burn (if you do not read the fine print carefully and cancel within the specified time limit) you are also charged for various "Insider Tips" and "Weight Loss Secrets" and charges range from $9.95 to "4.95 to "1.00". All of the charges come with foreign transaction fees because the subscriber companies originate in Canada.

It's so much fun getting charged for products that were not clearly spelled out in the terms & conditions. And I did read the fine print!

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not going to get taken
Cincinnati, US
Mar 25, 2009 3:33 pm EDT

Here is the address they gave me to return the bottle.
Acaiburn
P.O. Box 10233
Des Moins, IA 50381
Make sure to cancel your order [protected]
I all so called my credit card co. told them of the scam and canceled my card.

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pissed
thatcity, US
Mar 25, 2009 6:24 pm EDT

these ###s sold my cell phone number! i now have telemarketers calling me 2-3 times a day! i would call the number to tell them to stop calling, but it is not the same number...it is a different number every time i am called! I would be on my phone all day every day if i were to contact these 'telemarketers.' DO NOT TRUST ACAI BURN, or any other acai berry company, for that matter! plus, Acai does the privilege of enrolling you into several different 'membership programs' who also charge you money (and probably sell your info, too). this is the biggest nightmare of my life! i have lost ALL sense of security because of these ###s! THANKS, ACAI, FOR ###ING UP MY LIFE!

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smo
North Providence, US
Mar 25, 2009 8:18 pm EDT

it does not tell you that the companies are all related ... some even departments within one company!

  1. Acai Berry Nutrition Contacts

  2. Acai Berry Nutrition phone numbers
    31,64801372
    31,64801372
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  3. Acai Berry Nutrition address
    Breestraat 145, Koog Aan De Zaan, 1541 EE, United States
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Acai Berry Nutrition Category
Acai Berry Nutrition is ranked 19 among 53 companies in the Diet Products category