I ordered trail size paid shipping charge of 4.95 12 days later there a 69.95 charge on my bank satement call the number associated with the charge spoke with albert he said did you read the terms and conditions you have to cancel within 14 days of placing your trial size order and u order 12/4 so, its after the 14 days so I said today is 12/17 it hasn't been 14 days and I would like to cancel he said you are exactly right it hasnt been 14 days I will take care of reversing the charges from your credit card I am still waiting. c english 1126 e 83rd street chgo ill 60619 email cenglish [protected]@ hotmail.com
The complaint has been investigated and resolved to the customer’s satisfaction.
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I had an email in my junk about (in my words) odd activity on my account, the first time I thought it was a scam and couldn't get into the site. Today I have recieved another reminder and this time it had dates, the last two dates to show to me that amount of about $89-$98 dollars was from a company in the US. I did order a trial but then with details sent it back, not concerned for the $14+ it cost for that occasion. I do not want this product and do not want almost one hundred buck just taken out of my account without my permission. I am now glad or that concerning email. I don't know about the other dates but plan to look into it further. I have been planning to close that account anyway so now it will be immediately.
I have just gone threw all this. 1. firstly GO INTO YOUR BANK and tell them you want them to look into it and they should freeze the transactions after you fill out any forms needed to give them permission. Dont wait for them to send them out, as legaly there are time limits (i had to pay a few of the dodgy debits cause of them). 2. Write a letter cancelling your authority to these companies and there 'associated companies' to direct debit your account and ask for a refund as you werent aware youd given them authority. 3 . Photocopy the letter, make sure it is dated, fax to your bank. 3. Send this letter 'Registered Post' to the return address on the parcell, if you recieved one! They are likely to pull up for awhile, then try it again under different company names, so mabey cancel card after you send letter.
Iv just started getting harassed by them again and am about to post another registered mail letter, cancelling old card and applying for new card under new details...hopefully that will be that and hopefully ive been able to help others in the same circumstances, tho consumer/direct debit laws may be diferent here in Australia.
I have filed a report with the Federal Trade comission. I suggest you guys do the same.
www.ftc.gov
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They just did this to me too. They said the charges were all PRE-AUTHORIZATIONS. I am sorry but WHY before I even get the pills would they charge me $87 as a pre-authorization? I told the lady that that was misleading and that I will be reporting them to the BBB, and that I had found THIS site so I knew everything she was saying was a lie. She kept insisting that all the charges they did had not gone through and had been decliened (thank god for having no money in my account for them to take) So she had no idea why I was upset. That is BULL. If I recomend the product BUT NOT THE COMPANY!