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This company is a total scam! Shame on me for not researching them enough. They will post a bunch of articles on their site about Acai Berry and colon cleansing products, which you think have been successful on such shows like, Oprah, Rachel Ray...but when you look closely its not even their product its an imitation. If that is not bad enough and false advertisement they also tell you its a free trial that you just have to pay for shipping. This is not the case at all. They send you a trial in which they do charge you, their catch is you can return it and get a refund. To make matters worse they send you a paper with the shipment saying you have to call and get a (Return Authorization number), this all has to be done in 15 days and it takes well over a week to get to you, and you can't get through to them on the phone or web-site. Finally, the biggest slap in the face is they automatically send your shipments every month and deduct it from your credit card without your consent. DO NOT AND I REPEAT DO NOT ORDER FROM ACAI BERRY EDGE OR COLON 700.
Play close attention to the name because they are very close to reputable brands in the market.
We're sorry you had such a difficult time with us. We would love to help you. Please contact us at [protected]. We are open Monday-Friday 7am-10pm MDT and Saturday-Sunday from 8am-5pm MDT.
Sincerely,
Andrea
Customer Service @ GNS
We are sorry that you have had a difficult time trying to contact us. We will gladly assist you. Please call [protected]. We are open Monday-Friday 7am-10pm MDT and Saturday-Sundayfrom 8am-5pm MDT. Fridays, Saturdays and Sundays are great days to get a hold of us. I hope this helps and we hope to hear from you soon, so we can help you.
Sincerely
Andrea
Customer Service @ GNS
We are glad that our customer service department was able to assist you and provide you with a return authorization number. Since you sent your package priority mail, it seems like you were never billed the $79.90 and you also cancelled your auto-shipments. If something did not go right with your order, please contact us at [protected] so we can gladly assist you.
Sincerely
Andrea
Customer Service at GNS
We are sorry for the inconvenience you have experienced with us. Please contact us at [protected] so we can gladly assist you. We are open Mon thru Friday from 7a till 10pm MDT and Saturdays and Sundays from 8am-5pm MDT.
Sincerely,
Andrea
Customer Service @ GNS
Thanks for the positive feedback! We are glad to hear that you are satisfied with our products! Way to go on your weight loss success!
We will be more than glad to assist you. We are sorry that you had a bad experience with us. Please contact us at [protected] so we can gladly take care of this order for you.
Sincerely,
Andrea
Customer Service at GNS
Please contact us at [protected] so we can gladly assist you. We are sorry you had such a difficult and bad experience with us. We would like to offer our assistance and rectify the situation.
Sincerely,
Andrea
Customer Service at GNS
Really... I did read the fine print, but there was no way to return this crap. This is not ethical. People already have very little faith and people like this only make the world a worse place to live in.
Please review the terms and conditions placed in several locations on our webpage. There you can plainly see the nature of your subscription. Please be aware, we have hundreds of customers who read and follow our policies to great effect. We do hope this has cleared up any confusion regarding your account. For further questions or comments please contact us directly.
All these complaints are true. No such thing as free. Avoid this or it will cost you at least $153.00 before you can get themto stop. Don't get screwed like the rest of us.
Just had this happen to me as well--I called the customer service--NO HELP. I emailed GNS and told them that it was a fraudulent purchase--that someone ordered this product without my knowledge. They sent me an email to inform me that if I went to the local police and filed a report--they would remove the charges etc. I spent 20 minutes at the local station--filed a BS report and faxed it to the fax number that GNS provided--they refunded me all my charges (shipping and all) and removed me from their system. Yhey also let me keep the product which I tossed in the garbage based upon so many bad reviews.
FYI there are natural/organic cleanses available at places like Whole Foods that work well.
I'm living the same nightmare with this rip-off company.
omg i had the same problem! its really important to let people know about companies like these. i hope i can save people from having to go through what myself and others have gone through.
I HAVE NEVER DELT WITH A MORE UNPROFESSIONAL AND RUDE CUSTOMER SERVICE. MANAGEMENT WAS EVEN WORSE!
TOTAL SCAM! Everything everybody is talking about is true! They think their so slick by putting a freakin stop watch to give you 5min to order so you can panic and order right away. People should really read these boards before ordering.
I hope i don't get scammed! My sixteen year old ordered this on my card. I contacted them when i received the email statement. They told me my order was canceled and they emailed me a reference number. So about four or five days later i get a package with two bottles of pills. I sent package back with the reference number on the in side and out side of package.But i did call my credit card company and they are sending me a new card.
I will slander their name from this day on - this will be posted by me on every site I will ever be on - It is my dying wish that this company go out of business and fall flat on its face to the ground - they care NOTHING ABOUT THEIR CLIENTS?CUSTOMERS and only about their RIPPED OFF profits they are making off of trusting people - I will never order off of the internet again - I am now leary and this will be the down fall of all online ordering - people/business's like this! You can rest assured - I will devote a lot of time into insuring THEY GO DOWN!
They do have a [protected]. Hope this is helpful!
I will never ever recommend your service/product to anyone ever! When they say "ORDER YOUR FREE TRAIL TODAY" its a SCAM! I got sick from the pills the week I started taking them, everytime I took 2, I felt like throwing up and sharp pain to my stomach so I called/email (this was within 21 DAYS from the day I placed my order online) to cancel my trial and guess what, they told me its been cancelled and gave me a cancellation confirmation number but said NOTHING about returning the bottles or else I would be charged $79.90 so guess what? My personal account went negative and GNS said "well did you read the terms?" WHAT terms? NO ONE even told me about being charged if I didnt return the un used pills! They are a SCAM, watch out!
Same thing happened to me I was sent four bottles and charged for them i was lucky enough to be able to cancel the credit card before the charges came out
I too was sucked in by the free trial offer. send $3.97 shipping for a free trial bottle. when i received the package there were two bottles of the product along with an invoice stating that the $3.97 had been billed to my card and that $79.90 would be billed to my card within two weeks to "complete payment". also i was in formed that as a member of the vip club i would have two units shipped to me every 45 days and billed to my credit card at $34.95 a unit. at no time did i ask for anything other than the free sample for the $3.97 shipping. nor was there any mention of a vip club or automatic shipping of additional products in their web site advertisement. I called their tollfree number to complain about this obvious scam. I got a person who told me that there was no customer service rep. there to take my call. but if i left my phone number someone would call me back within 48 hours. so i sent an email to their so called customer service dept. I got a reply the next day telling me to send back the product (at my exspence) within seven days or the cost of the units sent would be billed to my credit card. i relplyed back that i had paid $ 3.97 for the free sample and was not sending anything back. I have contacted my credit card company and made them aware of this fraud and have taken steps to block them from billing me again.
I feel like I am being scamed.
They offered a free, risk trial for me and ask me to pay only shipping and handlong ($ 3.97). A couple week later, I noticed the charge of $40 on my account.I have spent on the phone more than 2 hours to try to conversate with them but all their tellers, with calmness of Holly Cow repeated me again and again: We have opened account for You""When I requested for money rebate, they offered me (four different person) to connect me to another department and I have being waiting for a very long time and never have being connected to somebody else.
It is froud!11
the company GNS is a joke. 30 minute wait times on the phone. they don't anser emails. the free trial is a joke. they send you more than you need then you are forced to return product... but they are unreachable... consistantly. what a terrible way to do business
I was so tempted by the ad, but then I thought about credit card fraud and I didn't want to put my credit card in, so then i googled it and came up with this site. THANK GOD!
BUT - oddly enough, their site to sell you the free trial also comes up when you google "Acai berry edge scam" . So they've figured out a way around the google search engine.
Awful. the sad part is that I found the ad on facebook.
Just goes to show you, the old addage of "if it seems too good to be true, it usually is" and it seemed too good to be true.
I'm sorry to those of you who got scammed but I THANK YOU for being great citizens in reporting and sharing your stories. THANKS!
I have been calling and emailing them to get a return authorization number for this product. I request a sample to try and they sent me two bottles with a note thatI was a VIP club member and they would charge my bank account with monies due. This is indeed a rip off. The two emails I did got back were of no help at all. The first one told me they had forwarded my request to another person. The second person informed me that I did not request the item from his "store" and I must have purchased it from another location. I am not an idiot and have informed my bank not to accept the charges. I will still try to contact someone for the RAN tgo send the items back.
I signed up for a product before doing my research on this company... stupid me! After thinking it was strange that I was unable to cancel another product I accidently signed up for I started looking into it and I found these posts. First thing I did after freaking out how silly I was to do this in the first place was call my credit card company. Since I did authorize the first charge they had to formally cancel my product over the phone to make sure I did not get those monthly charges I read about. After waiting well over a hour I finally spoke with someone, my credit card rep told them I would like to cancel my order but they said they were unable to but gave me a Return number to send it back once I rec'd the product. My cc rep was able to cancel any further charges and I was give a cancelation number. I was told if I send my product in my March 15th (it was ordered Feb 13th) they will process it within 48 hours and I should receive my refund in 2-5. I'm keeping my fingers crossed. If any further charges appear I was told to charge it back and I should be covered.
It's misleading because they need time to dry up that credit card of yours... cut it up! You will see more misleading charges without your consent!
When you see other charges that you are not aware of... they sell your information to other telemarketers to take you for all you got!
ic3.gov and Federal Trade Commission has a complaint form you can submit on their website. No hassle, file charges if you want anything done to these crooks!
I ordered mine and called to cancel within 20 minutes of ordering but they told me they couldn't cancel because my order had already been shipped. WITHIN 20 MINUTES! I tried calling for a week but it says "all circuits are busy". I had my credit card number changed and I suggest you do the same.
so how do I get my money back...?
I also fell for this :/