Ordered the free trial 12/23/2008
both the acai berry and life cleanse
the confirmation code showed a debit to my checking account of 3.95 for the shipping for each product.
The target date for delivery was 12/30/2008
on 12/26/2008 the 3.95 was deducted twice.
By January 7, I have not received either product.
My account is being debited today $87.50 twice (the full amt of the free products)
According to Washington Mutual I can dispute this transaction tomorrow, but, I cannot cancel it today, unfortunately.
The woman at the bank tells me there have been a number of similar problems with this company.
There is a toll free number associated with the seller, visible on the banking statement, but it is not a working number.
surprise surprise.
So so so funny...really. (except that I'm furious). I NEVER do this...but I was bombarded with so much info about it, I just finally thought I'd try it.
Learned my lesson.
thank you to the person that suggested calling FDW Labs [protected].
I just called them: I have been promised a refund, 7-10 days, she has cancelled my account, and is checking on the shipment that I did not receive. which I no longer care to receive.
I remember reading on the site that there was a 30 day trial period...she said it was 14, which happens to be today, so, they charged my account today. Fortunately, I had checked my account as a matter of routine, and saw the debit there. Perhaps she was easily able to cancel my account because it was the "14th" day.
It's worth a try. She gave me cancellation numbers and the same phone number reaches the billing department, where I'm told the refund is being processed.
Call them!
The complaint has been investigated and resolved to the customer’s satisfaction.
I have been charged for the shipping in the initial case. There after, I was scocked to see billing every 14 days with different company names. I am scared I would be charged again . When I wrote to the bank, they suggested me to file a dispute only for one of the transaction. The other transaction cannot be disputed as they had my card details. I was charged by "helpyourhealth" for the initial transactions and thereafter twice with "Global well being". I was looking them for on Internet but could not find any info. How do I get hold of them?. Does anyone have any information on these. I would greatly appreciate if your can post them.
I to have fallen for this one.The only way I have been able to get out of it was to order a new credit card number.First dispute the charges on the back and fax it in.Then phone a representative to change and issue a new card with new number.I for one will never ever order another thing over the internet.
hello that happend 2 me sent 4 free trial of life cleanse got the tablets then 2 weeks later another lot cam wen i went my bank they ad took 150 pound out wen i phond them they just said coz i never canceled direct debit that was it i ad murder wi them but they just put phon down on me that was 2nd and 16th nov 09 i got in touch wi me bank wen i went an got statment this mornin which is now 20 december an 150 pound was put bac in me bank i was so luky so try ye bank good luke o an i changed me card pauline liverpool 20 12 09
After reading your comments I rang the number +[protected] to cancel my order which I place this afternoon. The sound quality was very poor I could hardly hear what the voice recording was saying. At the end of the message, I somehow worked out what it was saying. It was like, "if you want to cancel your order, press 1". I did press 1 then I heard a loud static noise then something like "your order has been cancelled". I rang the number 3 times and it was same sound quality I got.
Anyway, I rang my credit card company and asked if they could stop payment for this particular company. My card had been debited $2.15 twice today already! I ended up cancelling my card and ordered a new one. A hassle but better than letting the scammers take more money from me.
Oh well, that's one lesson learned. There is no fast way in losing the flabs I have put on last Christmas. I could see Billy Blanks telling me "I told you so". Yes, I will do bootcamp with Billy again. I still have time to lose the my unwanted kilos before my wedding. I will keep you guys posted of my success. Katt
I'm from the Netherlands and reading these kinds of mailing all over the world makes me even more determined to get these people into jail. I also fell for their advertising which was cleverly arranged so you would almost instinctively, as I did, bypass the almost hidden terms and conditions (made grey on black background...should raise suspicion). Everything is arranged in a way to deceive customers: nothing is mentioned about pricing in the add, you have to fill in the form that includes your credit card details to apply for the trial package which after entering shows you a hidden screen that just before agreement shows an add about 30-day back guarantee, which states in very tiny lettering that after the 15 day trial version you will be billed on a monthly basis for each product. You'll almost intuitively bypass this add and press enter to receive your free trial. After receiving a second bottle of each product I became suspicious and checked my credit card billing information and noticed that already 320 euros have been charged. I quickly checked the add and found out the deception: there really is no contact information: all the dutch telephone numbers are not operational. I tried the international number to cancel future supplements and they were eager to sent me a confirmation by email that mentioned the cancellation, however no specifications were left: it didn't mention what products were cancelled, no name just customer service was mentioned, so even if you're planning to save this information it will not protect your from future debits. I applied for a refund which as cleverly stated in the 'terms and conditions' field, is only allowed once per product within 30 days of your placed order. They also added, as stated in the other mails, that a confirmation of this refund is done within a few days so left me waiting: I phoned several days hearing from them the same thing over and over: that I have to wait for some more days for the confirmation mail to arrive. However, since you can only contact them by telephone, they can deny even having discussed with you this issue in the future, when you are bound to the 30-day limit to even have a chance of a refund. So delaying your calls will actually and finally leave them in a save position: steal all of your money and leaving you baffled without a dime and no tools left to sue them. I am at a point to cut my losses and change my credit card number just to make sure that any future debits are impossible: the credit card company cannot just block your account for this fraud as you have authorized the company to bill you. Although I hope that this company will be sued by someone, even though I personally think that this will be a tough case since they don't leave you with any real possibility to get in contact: if your call is too nasty they'll just hang up as they did with my calls. And the international character of the company makes it even more difficult to trace them from one country and its own probable limited regulation. Good luck to your all! I will get my vengeance, one day or another, be sure of that!
Very tricky indeed - they print in capital letters "RISK FREE TRIAL" but terms and conditions can hardly be visible (if they are there at all - I am not sure)... One more lesson. I called the company in UK on +[protected] and to be honest they were helpful - I did not have to wait long to be answered, they were very polite and cancelled the order (for future) but... could not refund.
I WAS CLEVER TO USE A CYBERCARD WICH IS A PAY AS YOU GO ANONYMOUS MASTERCARD! You all should have one to use on your internet payments! Im sure your back has it too. Mine was free to get.
Now that Im safe as there is no way they can charge me with that number, my question is, are the pills real?
9/12/09 This company "ib cybernet entertainment" is still at it... order 'FREE Trial' of Life Cleanse. HOWEVER, on 29/12/09 they deducted $135.19 twice from credit card without authority... WE ALSO RECEIVED NOTHING... Yes scammed and feel like an idiot. We have contacted our bank and they are looking into it...
These people our Sleezy, Slimey Bas$%Jds... NEVER GIVE OUT YOUR CREDIT CARD DETAILS...
Info on slip :
PO Box 13579, Linlithgow, EH49 9AH, UK
Tel [protected]
UK Toll Free [protected]
France Toll Free [protected]
USA/Cananda Toll Free [protected]
written by Lesson Learned.
I AM IN AUSTRALIA AND I HAVE BEEN SCAMMED ALSO. ORDERED ON THE 31/12, RECIEVED free trial ON THE 18/01, WAS DEBITED $265.00 (AU) ON THE 20/01. I HAVE CONTACTED THE SEVERAL TIMES TO CLAIM A REFUND, BUT KEEP BEING TOLD THAT BECAUSE I DIDNT CANCEL THE ORDER WITHIN THE 15 DAY TRIAL PERIOD, I CANNOT GET THIS MONEY BACK. I AM EXTREMELY ANGRY BECAUSE I WAS LEAD TO BELIEVE THAT THIS WAS IN FACT A FREE TRIAL. WHAT CAN I DO TO GET THIS MONEY BACK? PLEASE, ANY ADVICE IS APPRECIATED!
I am also in Australia and they have scammed me as well... i received the colon cleanse, but they have already taken out over $260. I have no number that works to cancel this scheme... and I am terrified they will take more money. PLEASE! SOMEONE GIVE ME A VALID NUMBER TO CALL!
Does anyone have the phone number. The one that showed on my credit cared is a non working number...SURPRISE Lol
Hi. For all Australian people who want to cancel their order for Acai Berry and Colon Cleanse the number to ring is 07 [protected] which is a Queensland number. Stay on the line with them and get your confirmation of cancelation number from them. They are a Customer Support centre.
If they bill your account after that you can contact your banks card services and open a dispute for the amount they are billing you. But card services needs to have proof that you have attempted to cancel your order. So keep your confirmation number and a copy of your telephone bill that lists your ringing of the queensland number.
Cheers
Hello
I placed an order and paid my 2.99 euro delivery, thus giving them permission to take money from my credit card.
When the goods arrived they were completely different, they took 10 days to arrive so therefore I didnt get a chance to try them out I rang them up at 4.10pm to cancel the order on the monday and at 4.12pm I recieved a text to say that 87.12 Euro had been taken out, I rang up the call centre 3 times and 3 different operators were very rude and said i couldnt have a refund, then put the phone down on me. I looked on here and got the email from the managing director of the company I emailed him about four times a day for three days, and the next day I got an email saying that they had refunded my money. I checked and they had..
PERSISTANCE PAID OFF. EMAIL clay.douglass@viveraglobal.com BUT IT WORKS
how do we get in contact with them if we are ringing from new zealand meaning country code and area code for this number? please the same thing is happening to me an i can't get in contact with them but the charges are still occureing
My name is Alex,
I made the Orders for Acai berry detox and the cleanse, i received them after 10 days (yes the pills are real) i havent test them yet, i will begin on tuesday.
before making the order I readed carefully all the terms and conditions, and it is explains very well how to cancel, and if you dont cancel the orders, after 14 days after ordering the free trials, you will be charged and they montly will send you their products at a cost of something as 60 Eur for each one. today I have like 11 days after ordering them, and i called for canceling futures orders, and cancel my future orders, and it seems as it has worked well, i receive an e-mail for each order (acai and cleanse) and its like these and from this adress:
====================
no-reply@globalcustomersupport.net
Dear Alex, Thank you for contacting our customer support department. Your account has been cancelled successfully as of today. This cancellation implies that beginning today, our company will make no more charges and no more products will be shipped to you. Thank you for your business. We look forward to serving your needs in the future. You can also contact us on the following phone number from 9.00h to 21.00h CET: +[protected] Sincerely, Customer Support
===============
I am in Spain. i called to the number they gave me in my invoice receipt:
Spain: +34-[protected] (a number from Barcelona) i didn´t had to give explanations, only giving my customer number, they checked my name and e-mail and directly make the cancelation of both products, if i have any charge begore the 14th or 15th day (soon) i´ll writte again here, if not.. I successfully had the free-trials, and if the product works well, for sure will get the product again. Greetings and good luck for the one with problems, dont forget when u make internet orders, first take a long time and read all the terms and more if u are going to give them your credit card information, be always careful.
the numbers i got are:
Int. Tel: +[protected]
Spain: +[protected]