Abu Dhabi Islamic Bank [ADIB]request of clearance certificate

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a verified customer
Verified customer
Review updated:

I would like to raise complaint about my requested clearance cert. i requested it first last aug 30 and the customer service personnel in nadja st branch told me to pay the ramaining 540aed balance in my credit card so i did. I give him the receipt and he told me that my agent could come and pick up the requested cert, unfortunately it was not been release for no reason. Again last oct 1 my agent came to adib nadja branch to pick up the clearance but he was being told that he needs to request again as it is already a month ago so he did and were advise to return after 2 days to pick up the clearance, but when he returned again customer service personnel advise to pay again another 100aed before they will release the cert so he did and again advise to return last thursday. When he came back customer care inform that i need to deposit 50aed in my account before they will release the cert so i deposited the amount last friday, and wAs advised to return this sunday oct 15, but then again it was not release as the customer service personnel said that according to their record it is on hold for reason he doesnt know either. Why did adib is doing this thing i dont have any pending issues in your bank and yet you keep on giving me hard time to release the clearance cert. my deposited money is adcb is on hold also because they need the clearance cert before they can release it... kindly please respond to this email as i am really pissed off of this issue. My account number is [protected], Luisa Ortinero

Thank you


  • Su
    Sunil Saifudeen Aug 14, 2018
    This comment was posted by
    a verified customer
    Verified customer

    Very Very Very outdated services. If we call their call center or visit ADIB branches for most of the services they ask two working days. Truly, even after two weeks our request will not be resolved. Very strange banking service.

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