ABSApersonal loan

C Sep 12, 2018

Good day,

On the 12/09/2018- I had called in to get a settlement amount for personal loan, the lady assisting had asked me 3 security questions, which should be on a recorded call, I had then given 2 options for my email address, and 3 telephone numbers which I have, the lady said they were all incorrect, and that she can no longer assist as I have failed more than 1 security question, and said I needed to go into a branch and update my details, I am an ex absa employee and I am disgusted at the response and inconvenience this employee had shown. I had to leave my job to go in a branch wait in que to get an amount owing, not available, and all the information I had provided was correct. Unnecessary fuel consumption and time away from job was effected. Hope this lady is thought how to deal with customers, or she should not be dealing with them at all, no discretion and empathy was displayed, this should be used as an example of how not to deal with clients.

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