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ABSA Bank Customer Service Phone, Email, Contacts

ABSA Bank
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1.2 1161 Reviews

ABSA Bank Complaints Summary

54 Resolved
1107 Unresolved
Our verdict: If considering services from ABSA Bank with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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ABSA Bank reviews & complaints 1161

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K
6:39 pm EDT

ABSA Bank private bank service

To whom it may concern,
I am a private bank client at ABSA (cheque account: [protected]) for so many years and I cannot believe the poor service I am receiving from ABSA. I have sent several emails lately and I receive no feedback at all?
Should I complain on social media or should I look for another bank?

Regards
Kenneth Bouwer
ID;[protected]

Management of my portfolio: Kenneth Bouwer: ID;[protected] Cheque account: [protected]
Inbox
x

Kenny Bouwer
Attachments
Thu, 8 Aug, 19:40 (6 days ago)
to New, privatebank, Absa, El-marie:, Petro:

Dear Absa,

My name is Kenneth Bouwer, and I live permanently in Phuket, Thailand. Violet Phahlane at the Private Bank in Menlyn is my Personal Banker. She gave me incredible service, and she always went the extra mile for me. I have sent her three emails the past months, and I did not receive a reply. I can only assume that she is not with ABSA or she was transferred. If that is the case, why did ABSA not allocate me to a new personal banker? Firstly, I am a client for many years of being loyal to ABSA. Secondly, I have major problems and nobody is there to assist me?

I reported fraudulent transactions and my debit cards were cancelled and I was informed that it cannot be replaced in Thailand. I only have a credit card [protected]) but I cannot use it because of every time I want to use it, a message pops up that the amount is over my limit, even with R 10.

On my statements the amounts get deducted, only to be refunded later. Please assist?

I also have a few questions about my home loan;

- I want to change the date of the debit order?

- I am paying off an additional R 20 000 over the next 2.5 years. I need someone to calculate how long it will take to pay off the loan. According to my calculations, another 2.5 years. My loan period is another 11 years. Should I shorten the loan period? What are the financial implications?

Who is my new personal banker?

Regards

Kenneth Bouwer

Kenny Bouwer

Mon, 29 Jul, 17:06 (10 days ago)

to Violet, New

Hi Violet,
I hope you are well? I cancelled my debit cards due to the fraud I reported. This morning I tried to use my credit card and whatever amount I enter, it reads over the limited amount. Will you please check what is the problem.

Regards,

Kenny Bouwer

Kenny Bouwer

Tue, 18 Jun, 05:35

to Violet, New, Kinelo.sheane

Good morning,
Interim Mortage Loan Statement: Account number: [protected]
Will you please enquire why I am paying accrued interest (R3 849.53) and if it is correct, for how long and which amount?

Kenny Bouwer

Mon, 3 Jun, 13:20

to Violet

Good morning Violet,
There are several fraudulent transactions on my cheque account. I have reported it, and my debit cards were cancelled. Will you please follow it up? What can be done about sending me new cards?

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M
4:25 am EDT
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ABSA Bank restructuring of home loan during maternity leave

To whom it may concern,

I have requested to restructure my Home loan as I will be going on Maternity leave and will not be receiving an income.

I have requested to restructure the repayments as my husband will be the only one receiving an income.

Re: C-[protected] Restructuring Documents ref:_00D1r1GluM._5001r2OfIw2:ref was declined due to the account not being older than 9 months and that I will only be able to request this from the 01 October 2019.

I am attempting before hand to make payment arrangements as I will not be able to successfully make the full payment on my bond however I have been told that nothing can be done before hand which is not acceptable.

I am going to seek legal advice on what can be done in this situation as I know that a bank cannot refuse to help in the situation where I do not receive an income during my maternity leave.

I would appreciate that someone contact me to try and assist in view of the fact that I am making an effort to make a form of payment during my maternity leave however cannot commit to the full payment.

Thank you

Best regards

Mallory van Vuuren

[protected]

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K
2:48 pm EDT

ABSA Bank absa insurance

On the 16th of July 2019 I send the claim form to Absa insurance for a new claim. After was send from one person to another because the property was late estate.
I called daily to see if the claim was received after I had emailed on the 16 July 2019. I spoke to numerous people who kept not being able to assist me until I spoke to Joy who said they had approved the claim. An accesser was sent out to check the leak in the bathroom. On the accessment coming out reported that the leak in the toilet and the bathtub had cracked. So the bathtub had to be replaced. We need to lodge a new claim for the toilet to be replaced as well. Which I did not agree with at first. But because of so much fighting I then agreed that I would lodge a second claim. So I spoke to Joy manager who agreed to keep contacting with me. That was on the 29July 2019. So on the 05 August the plumber came to replace the bathtub with a cheap plastic bathtub. Which was incorrect. Left since on the 05 August not finish the work. My mother has been unable to bath since then on Wednesday 07 I called Absa to complain the send a new contractor to finish the work. But we do not want the bathtub that they replace and we be inconvenience. Because of selfish people trying to make me money out of us. [protected]

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S
8:00 am EDT

ABSA Bank scam and wrong advice

On 26 July 2019 I've made an online payment with my credit card to buy tickets for the Federer Nadal tennis match next year. Within 4hours the online purchase was made, I've realised that it was a fraudulent site and scam. I've contacted Absa immediately to inform them about this, and requested them to cancel the payment. An Itumuleng Motau advised that we have to stop my credit card immediately and further confirmed that the payment can be stopped for the reason that the payment is still pending. She said I have to phone in again the next day, 27 July to cancel the payment. When I phoned in on the 27th, someone else said that this is the incorrect procedure and I have to send an email to credit card disputes. She further said that Itumuleng never gave the advise aforementioned and that the payment cannot be stopped. I've spoked to almost 5 people on the 27th, all with different advice. The last one confirmed that the payment was stopped, and I've received the full amount back in my credit card (I have taken a screenshot of this). The next week Tuesday, 30 July 2019 I've received an email back from credit card disputes that I have to contact the merchant to refund me. Only then I've realised that the money was indeed paid on on the Monday the 29th, after it was confirmed to me that the payment was stopped and even after I've received the money back in my account. The merchant said they are not going to refund me, after which Absa said I have to wait 15 days to see if they will refund me. I've acted on the advice and it was confirmed to me that all advice given was the incorrect advice. Absa was supposed to track the merchant number which they did not even mention this to me. They've only replied on my email the Tuesday after it was sent on the Saturday. I need an answer from Absa as I am not going to leave it here. I don't just have R13152 to spend/waste because of your unwillingness, wrong advice and pathetic service. The merchant was Viagogo and the amount R13152. Your urgent response will be appreciates

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A
7:36 pm EDT
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ABSA Bank absa pension fund

Good day,

I'm very disappointed with Absa pension fund, I've been waiting for my claim it's been long over due and when I call you guys keeps on lying to me( Thokozani the administrator), this has past six weeks I need my money to be in before end of business today otherwise I'll take legal actions against Absa, I'm sick and tired of this .Please fix this mess now.
Sithembile Mtsweni
[protected]

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S
7:37 am EDT

ABSA Bank credit card application

I did an online credit card application on the 24th of July 2019, been sending requested documents about 10 times since, spoke to many different consultants who advised me that the application was successful pending documents verification as my ID is on my marital surname and bank statements reflected my maiden surname, I was then told today after about my 30th call that the application was declined. Your staff need to be trained properly as most of them don't know what is going on. Wasted so much of my time, customer service is pathetic!

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M
6:44 am EDT

ABSA Bank abnormal charges

I have been banking with ABSA for more than ten year and i only realized now that there charges are very high and their service is very poor. They charge me R680 for internet fee and R500 for other administration fee. when i call them to understand these charges they transfer me from pillar to post and they are very rude and impatient. I also have a cash back funeral cover but i never received the cashback even a single day. I can't believe i have been paying so much money every month for bad service. I need explanation for this sky rocketing charges before i switch to another bank.

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I
9:21 am EDT
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ABSA Bank my banking fees of 5000

Good day .i have a problem with absa now for quite a while.i understand if there is debit orders that goes of from my acount and there is mo money that interest wil be charge but from a 1200 debit orders in total took 5000 out of my acount for intrest.and its not the first time.my bank acount is [protected] and its a business savings acount.acount holder is shandeybuild pty ltd.if that is the case of interest charge then please close this account.
My I.D number is [protected] Ian Shand

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D
7:37 am EDT

ABSA Bank garage card and failure to respond to complaint

I have been receiving deductions for a garage card for many months now, but I have cancelled my garage card long ago.
I inquired about it and received the ref no : ref:_00D1r1GluM._5001r2K1wxP:ref
That was about 2 months ago now.

I kindly request ABSA to do the following:
1. Stop any remaining garage cards on my name (there should be none)
2. Correct the deductions and refund the fees taken in error
3. Notify me what disciplinary actions were taken against the employee who did not respond to my original query. (This is not a witch hunt, but if there are no consequences this kind of tardy service will keep on happening)

Kind regards
Dr Dolf Steyn
acc: [protected]

[protected]

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D
4:54 am EDT

ABSA Bank zfuneralj_4151

Hi,

This account debit money from my account and I do not have any -Zfuneralj_4151 I am paying. Its been two months. Can you please reverse the account. They always debit the amount after I receive my salary and i do not even get notifications for the transaction. I want them to be stopped because money just disappear. Please resolve this quickly and block them.

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P
3:37 am EDT
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ABSA Bank irregularities

ATM took some money 2 months ago (end May!).
first they said ‘no money left in atm',
(Why wasnt that atm IMMEDIATELY closed or cashed up?),
then i insisted to see manager,
Then all of a sudden the found some money - but not the amount i was missing,
I filed a complaint,
Manager confirm that they will return.
Enquired end if June as well as end of July. Manager forgot about the case.
I am still waiting for the money to be returned

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C
5:48 am EDT
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ABSA Bank registering our flexi bond

Wasted an hour and a half while an ABSA consultant assisted my husband and I with gaining access to our flexi house bond and she then tells us there's a system error and there's nothing she can do and we will have to come back another time.
Absolutely ridiculous service by ABSA.
Your system errors need to be sorted out!
You cannot be waisting hours of your customers time with system issues!
Very very unhappy customer right now!

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J
6:02 am EDT
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ABSA Bank absa statements policy

ABSA bank insists on sending encrypted e-mail bank statements to me. They do not heed any requests to refrain from this practice. They say it is for security purposes, however, they also send statements to their clients at incorrect addresses via ordinary mail. Anybody can open these statements and it does not matter to the bank if they end up in the wrong post boxes.

The point that I have been trying to make to the bank is that, once my statement reaches my e-mail inbox, its security is my concern and responsibility. There is no need for them to play nursemaid to me.

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8:36 am EDT

ABSA Bank opening group account at absa

I went to absa to open a group account after the absa website informed me that the required documents to open the account is : Three people mandated to open accounts with their ID copies and Proof of Residence. We went the to branch with all those documents after we noted that information from the ABSA website. When we arrived at the branch, we were told that four (4) people should open the account. This we did not know prior to the visit. We were told this by the Branch Manager: Petro Labuschagne and Service Consultant: Gundo Malindi. We showed them that the website talks about three people and we were told that website is outdated. We also asked what is the purpose of the fourth person and we were not given any reason. We were also told that you cannot open the account on Saturday after eleven even if the branch close at 12h30. This is not communicated to any members of the public. You are only told this when you are at the branch. The two people mentioned in this email they do not understand that their clients travel from different places to convene at a certain branch to open this account and this costs this clientys money and time to carry this activity. They are not got in terms of rendering good services to their customer. I was so disappointed in the behaviour of the people working at this branch. Especially the manager by the name of Petro Labuschagne and Gundo Malindi. They wasted our time and money to trave to this branches. ABSA communication systems need to be updated regularly because what is written on their system is not in line with the practice at the branches.

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1:20 pm EDT
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ABSA Bank journal debit

I find R3 000 deducted from my savings acc on the 25/07/2019.it does not have any reference on who and where it was debited from.i go to the branch today to find the information about my money.they called ABSA support and no feedback was given about my money.they can't find any information from the system about this debit.i am confused, and so angry about this bank.please help.

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8:18 am EDT

ABSA Bank refund/payment not received

hi

my name is Dlamini Siyanda id no.[protected]. I have a pending refund from the motorplan that hasn't been paid since May 2019. On the 18th of May 2019 I spoke to Luciano who confirmed R2564.16 to be be paid in 3 days and still nothing has been processed. 24 July i was told Absa can't transfer funds into my Ithala account which is strange because the same bank account was used to debit the funds

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M
7:58 am EDT
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ABSA Bank recoveries

Good day

ABSA debited my account on 26th July 2019 (Account Number [protected]) with an amount of 1848.56 (journal Debit [protected]) towards a loan repayment.

My agitation & frustration emanates form the fact that on February 19, when a similar incident happened, I called ABSA and they requested me to talk to the lawyers as the matter had been handed over.

I went to the lawyers and explained that I was unemployed and and was looking to get employed on 1 August 2019. We then agreed that they would still debit my account of R 5000, which I had received from selling my car to pay for school fees and then from end of August I would then pay an amount of R 500 per month. The money I received in my account was a refund form SARS

I was therefore surprised to see that once again ABSA forcibly debited my account, which is not only unfair, but unethical too moreso that we had reached an agreement to pay as from end of August which is next month.

I therefore request ABSA to reverse this transaction and stick to our agreement to debit the account from August.

Frustrated Client

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7:23 am EDT

ABSA Bank very incompetent service and harassment

I was phoned last week thursday and asked to pay the about of r132.00 on my credit card which i advised the consultant i will be going in this week to pay it up and cancel it.
On the 24/7 i got a message saying i am outstanding and went against my promise which according to the consultant was recorded ?
i kept my promise and went into absa saveways yesterday and spoke to sarah at enquiries on closing my account and paying the balance, i was then told to pay 139.11 which i did and asked please if my account can then be closed, i was then given the phone and told to contact the credit card division and was then told to pay another 94.95 to cancel my account which i then went and did, i was then told to phone again and spoke to salamino which was very helpful and explained to me that sarah had incorrectly advised me and i was then told to go and get a refund and deposit the 139.11 into my credit card, salamino gave me a reference no and said my account will be closed as soon as this was completed, i have phoned the no 0861222272 to verify my credit card is closed, i have phoned 5 x and lerato said someone will phone me back and charlone put the phone down on me 2x, the power went off at absa saveways yesterday so i could not confirm my credit card has been closed. I have been a client for over 30 years and the service has been shocking, it took me 2 hours to sort this out in the bank yesterday and still no help.

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J
11:33 am EDT

ABSA Bank deductions from absa account without permission

Hello good day im jerome johannes absa client [protected] .i recently friday passed used my girlfriend absa card number and card exp.date number and 3 digit csv number for a R50 deductable amount for a postage delivery for a apparent phone that i won from nipsplay ...eager to win the price i submit above details to nipsplay .today about a hour and half ago after deducting R50 friday they deducted another R289.00 from her account npw shes furious no price recieved ...my question being can she go into the closest atm and reverse this money pls ...

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Update by Jerome Johannes
Jul 24, 2019 11:35 am EDT

Do not make this complaint public as it contains personal and private info

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F
1:58 am EDT

ABSA Bank service

Good Day,

I have been highly inconvenienced by Absa bank.

A while back i tried accessing my account online and to y surprise it was unsuccessful a couple of times. not thinking anything of it i left the online and continued to use my App as normal.

On the 16th July i tried to make a transaction only for it to be unsuccessful. after several attempts online and on the app i then decided to call the call center for assistance with my App and online banking. I have been experiencing issues. i phoned in thinking that it would help resolve the issue at hand. I was on the call for more than 30 Mins trying to get the issue resolved or some sort of explanation.

During the call with the consultant i still received the message " the system could not send or receive the verification request. resend the transaction verification request or cancel the transaction".
After all the attempts of trying to get the online to work and receive my verification to log in, i was then informed to delete my banking app and reinstall it.

After doing as i was advised i could then not log into my App as the consultant then told me my account is blocked and i need to go to a branch to have my password change. I know very well the password i have inserted was the correct one.
After being told i need to go to the bank, i saw a link at the bottom of the page that says " forgot password ? "
I tapped on it and was directed to another page with a contact number. after phoning that number just be told the same thing that I need to go the branch.
What is the point of the number and " forgot password" if i still need to go to the branch ?

On the 17th July 2019 I went to Absa bank Flora Center branch to have the matter resolved there.
I sat for more than an Hour trying to resolve the issue, only to be advised that i have a soflock ( fica Lock ) on my account.
I asked the ladies how often fica documents need to be handed in and they told me every 2-3 years .
I handed in my Fica documents LAST YEAR around this time at the Absa branch in Westgate. i do not see why i am experiencing issue now !.
I had resubmitted the documents to the ladies. I was then advised that my account should be working before end of business day and i can then access my accounts on line and set my new password.

12.57 I received an SMS from Absa stating " Thank you for choosing Absa. Your Fica Documents have been reviewed and are compliant. " . I then tried to access my account online only to find the same issue at hand.

I then contacted the ladies at Absa Bank Flora center to please follow up on the matter as this is becoming an inconvenience for me. I was contacted by a consultant and told me that as soon as she has more information she will give me a call.

19th July 2019, i sent a follow up email to the consultant at Flora Center for progress feedback on my account and i received no response.

20th July 2019 i took time out of my day to go back to the bank and find out what is happening and to get access to my app and online.
The same issue persisted. the consultant then showed me the message that popped up on the screen stating that my account is still locked due to Fica documents not being compliant.
The lady tried to call the Call center for assistance but there was no answer. i was then advised on the email sent to the consultant regarding my account.
the consultant advised she will follow up on Monday and revert back, however i still have not received any feedback.

I sent a Follow up email on the 22nd July 2019 following up on the progress.
I received no feedback, this process has been long and tiring. Highly inconvenient for me as well.

I would really appreciate it if Absa took their job seriously. I want this matter resolved ASAP ! before the end of this week.
I took out so much of my times trying to follow up and get answers, trying to get my account sorted .

As far as i know, i have handed everything in that is required from my side and DO NOT see why i need to be inconvenienced because Absa staff that does not know how to do their job or get things resolved whether it may be at a branch or head office.

I would like this matter seen to.

Regards,
Fahdiela
[protected]

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ABSA Bank In-depth Review

Overview: ABSA Bank is a well-established financial institution with a rich history in the banking industry. It offers a wide range of services and products to cater to the diverse needs of its customers.

Customer Service: ABSA Bank prides itself on providing excellent customer service. The bank's customer support channels, including phone, email, and live chat, are readily available and responsive. Customers can expect efficient resolution of their queries and issues.

Online Banking Experience: ABSA Bank's website is user-friendly and easy to navigate. It offers a seamless online banking experience with a variety of features such as account management, fund transfers, and bill payments. The bank also implements robust security measures to protect customer information and transactions.

Account Options: ABSA Bank offers a wide range of account types, including savings, current, and investment accounts. Each account type comes with its own set of features and benefits. The bank specifies minimum balance requirements, fees, and charges associated with each account.

Interest Rates and Fees: ABSA Bank offers competitive interest rates on savings and investment accounts. The bank ensures transparency and clarity in its fee structures for various services such as withdrawals and transfers. Customers can compare ABSA Bank's rates and fees with other banks in the industry.

Loan and Credit Products: ABSA Bank provides a comprehensive range of loan and credit products, including personal loans, home loans, and credit cards. The bank offers competitive interest rates, flexible repayment terms, and clearly defines eligibility criteria for each product. Customers generally express satisfaction with the loan application and approval process.

Branch Network: ABSA Bank has a wide coverage of branches and ATMs, ensuring accessibility for its customers. The bank's branches are equipped with excellent facilities, and the staff is known for their professionalism. Self-service options such as ATMs and mobile banking are also available for customers' convenience.

Mobile Banking: ABSA Bank's mobile banking app is highly rated for its performance and functionality. Users appreciate its features and find it convenient to use. The app is also integrated with other digital platforms, providing a seamless banking experience.

Corporate Social Responsibility: ABSA Bank actively engages in various initiatives and contributions towards social and environmental causes. The bank demonstrates a strong commitment to ethical practices and sustainability. It maintains transparency in reporting and communication of its CSR efforts.

Overall Reputation and Trustworthiness: ABSA Bank enjoys a solid reputation in the banking industry and among its customers. The bank is known for its trustworthiness and reliability in delivering its services. Positive ratings and reviews from users and industry experts further validate its reputation.

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ABSA Bank contacts

Phone numbers

+27 860 008 600 +27 860 557 557 More phone numbers

Website

www.absa.co.za

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