AARP Services – Page 6

I booked an airline flight from Newark New Jersey airport to LAX in Los Angeles California on November 2, 2019 (7477744446416). I specifically requested Avis as my rental car company. The itinerary emailed to me listed a rental company named Thrifty. It was not until I arrived to LAX that I was made aware that this company was not affiliated with Avis Car Rental Service.

Them manner in which two of the staff members spoke to me was extremely rude when presented with basic rental car questions (Can I use my car insurance? Is the CRV I requested available)? I was not I do not know and personally I do not care. When the individual realized that I was appalled by manner in which she was representing herself and the company, she tried to be somewhat polite.

Once our transaction was completed she directed me to the area in which I was to pick up my car. The person responsible for providing me with the car and basic information pertaining to the car pointed to an area and send your car is in section 2. At 12am in the morning, my family and I were trying to figure out what car was assigned to us. I walk back over the the individual and asked which car was I assigned to. Her response was pick a car! You can have any car you want! Not once did this individual escort my family and I to a car and/or explain the features associated with the vehicle. I spent 20 more minutes in a dark car lot trying to familiarize myself with a car that had a not say that the car was dirty because the device to wash the car was broken.

I specifically requested Avis. I believe I was charged Avis Rental prices and was switched and bated to a low budget car rental service that has no knowledge of customer service.

I was also charged $ 318.00 EXPEDIA for car insurance that was not requested.

This was my first time using AARP Travel Center to book my plans and it will be my last.

This person has become increasing rude and mean to me on almost every visit to this place. She accuses me of taking things when she cannot see what I am doing. She does this in front of other veterans. She becomes loud and then kicks me out when I defend myself against her accusations. I attempted to file a complaint about a month ago but not sure where that went. She plays favorites. I have seen men taking bags full of stuff and she offers them more. It also affects how I am treated during other times there. I have also been told how rude she is to other veterans. How she speaks to them. Jana acts like she is a guard dog and throws out anyone that displeases her. I dont think she fits well here anymore. And arent these training programs supposed to last a year... Time to move on I think. And they have cut hours so jana tells everyone how to do laundry and load clothes and treats us like we are incompetent. It is not a good feeling for veterans with issues to be talked down to this way.

UHC is doing everything in their power to insure I don't get the treatment recommended by their own in-network doctors. Their repeated delay tactics is more than likely going to prevent the cure of my tongue cancer.

I live in Birmingham, AL which has one of the premier cancer treatment hospital in the US, University of Alabama-Birmingham (UAB). Unfortunately, my coverage does not include UAB. Even when 2 UHC In-plan doctors say I need to go to UAB, out of network coverage has been denied. (Aug 27 and 29, 2019) Not only was it denied but it took almost 2 weeks for it to be denied.

I switched to in-plan doctors and facility to avoid further delays. Now, UHC will not approve the treatment their own doctors recommend. (Aug 9, 2019) Again delaying treatment so far an extra week and counting. I guess the hope is that I die before they have to spend any more money. I feel like I am in the sequel to "The Rainmaker"

I will be switch insurance.

I have just witnessed your latest commercial and I'm not getting the messaging here? You have a 20's or early 30's something African - American man canvassing the values of AARP? I switched off and was somewhat offended. I need folks in their 50's with real life experiences and case histories better aligned to me in my late 50's. What the heck does this man know? Who recommended a commercial of this type? It was a disaster, and I was left angry and pissed off. I might cancel my membership. You don's understand me, and my kind (meaning folks in our generational phase of life), and you don't understand our interests or problems. Revise and re-do that commercial - it sucked!

On October 01, 2019 I received a Final Cancellation Notice for an Hartford Automobile Insurance Policy that would in effect permanently cancel my automobile insurance within 12 days of receipt. I had not received a any prior notice of past due billing and I have had automatic pay for years. I have been a loyal customer for over 15 years and in fact had just made changes to my policy a month prior and was not told I had a past-due account at that time. I also did not receive any past due billing notices sent to my home address which we have lived at for over 40 years.

If my wife and I had not been home to open this notice of Final Cancellation anyone driving my car would have been liable for any claim.

After checking with AARP Customer Service I found they had on file outdated contact information and an email address I have never used and a home telephone number that has been disconnected for over 1 year even though I have always made contact using my personal cell number which they did not have on file.

The systems, processes and interactions by Hartford agents to update their customers contact and policy information is not being reviewed and maintained throughout the full chain of event leading to Final Policy Cancellation Notices being sent out.

I aked my career manager to provide me with a professional reference for a job I was being interview for and I was told NO, they don't do that . However I am asked to use the AARP-SCSEP name as go to on all my applications for a job. Very conflicting. Host agencies follow up with AARP of all workers professional conduct on the job, ie: tradiness, following through with the job etc, thus AARP-SCSEP being able to write such report for trainiers seems only logical. Why they don't want to do it seems to me to be bias.

Ms. Eve

Signed on for 12 training sessions - specifically designed in the contract. However, there is a stipulation that you must deliberately cancel when you wish to complete your training. You must send a registered letter 30 days in advance of when you wish to stop. My letter went out on September 9 and the company is forcing me to another full month of sessions.

This seems to be a very underhanded process. Why sign on for a specific number of sessions, only to have to cancel before you are billed for sessions you do not require or want. I made it very clear to UBF that I only wanted 3 months. I am being forced to four more billable sessions.

on or about may 7th i called to let the hartford know that my car was to be transferred within 30 days to my daughter. At that time i did go ahead and extend my insurance by 30 days and paid 185.15(?) to do so. the transfer took place as noted above and my daughter took posession and insured it in her own name.
Now, however I am recieving ongoing billings and a threat to send me to collections if i don't pay on a rider of $1M that was not cancelled when i cancelled my policy. in fact they sent me a letter stating that my policy was cancelled on the original date for non payment so it seems they didn't even give me the 30 days for which i paid.
there is either rampant incompetence or downright fraud. Why would you continue a rider on a policy that was cancelled? is it only to be able to bilk an elder?

I am 61 years old. Have since a kid went by the 2nd and take great offense when someone sends me stuff as Jr. In the past when I belonged to them I went by the 2nd. So when did Jr. come into affect? Not on drivers license or social security card. The only thing good about their membership is you can get some hotel discounts if they accept it! Other than that, nothing I found yet!

I have called numerous times to get United Healthcare cancelled
When inquiring about this insurance supplement, the sales person
put United Healthcare as my primary. Medicare secondary
I have not paid any premiums to United Healthcare
I just want it cancelled so I can go to the doctor
My doctors have been billing my Medicare for 10 years without any problem.
The customer service at United Healthcare is terrible
Now they tell me I have to wait until the end of the month for the cancellation
to be effective
I have medical situations that must be addressed now! I cannot wait
These people are terrible
Why do I even have AARP

Approximately 4 - 5 months ago it became necessary for me to stay with my sister to care for her after having a double mastectomy followed by chemotherapy. It is approximately 2 hours driving time between my home and my sisters.
During this time, I did not drive back to my home. I had a neighbor pick up my mail, review, and let me know what might be important for her to send to me.

Unfortunately, she did not do a great job. It appeared that I missed a payment of approximately $85 dollars for my United Healthcare Prescription Drug plan and when I spoke with UH they told me that my reason for missing the payment (caring for cancer patient - my sister) did not meet the criteria to reinstate my policy.
The representative was often rude and uncaring. She asked if anyone died in my family which would have prevented me from paying.
The questions, just got worse.

So, at this point I have no prescription coverage. I have thyroid issues, am in the 75 percentile for having stroke of heart attack etc. and now I have no prescription coverage.

I thought AARP was better than this. I am so disappointed with the way I was dealt with and the fact that caring for someone was in their minds not a good enough excuse to have my plan reinstated. Someone has to die!

AARP would rather I go without my prescriptions than reinstate for the less than $100 which I was ready to pay with a credit care.

I thought AARP was better than this.

Sue Weit

I was stunned when I recently received notice that the supplemental health insurance that I purchased through AARP was canceled the day I turned 65.

They stated that I'm now on medicare (which I'm not) so I don't need the Hospital Cash Plan.
This insurance underwritten by United Health pays a set amount of dollars per day for everyday that your in the hospital and has nothing to do with what health insurance I have. Which by the way is BS of Ca. PPO through my company.

I attempted to complain about this on Yelp but I have to assume that Yelp and Aarp are working together as there are no complaints about Aarp on it's website. Their also is no way to file a review on it as Yelp doesn't recognize Aarp on it's website to be reviewed.

Any assistance on this would be much appreciated as this effects every single member of Aarp.

Bob,

On Wednesday, July 3, 2019, at approximately 1: 30 pm, I had a flat time and I called for AARP Roadside Assistance for help. I waited for about 45 minutes and the person who responded approached me in a van or truck and with a rude tone told me that he could not fix my tire where it was located. He then drove off. I was shocked. A voice mail message was left on my phone from AARP Roadside Assistance informing me that I was in a location that was not safe for a person to change the flat tire.

I was frustrated because I was located in Washington DC on 645 Milwaukee Pl, SE in a very safe location and had been waiting for over an hour. I contacted another road service for help. After another 40 minutes, a person responded with a friendly demeanor and he simply asked me to back up my car and he quickly placed the donut or space on my car and I was able to go to the tire shop to get a replacement.

I am lucky that I had access to an alternative for service. Most seniors are not so lucky. I am simply asking that the road service contractors employ people who are going to be professional and truly responsible for the needs of seniors.

In my case, the responding person could have informed me that it was not safe and he could and should have made immediate arrangements for me to be towed if he felt that was the service needed.

The truth is I was in a safe location and all he had to do was ask me to back my car to a position where he could change the tire safely.

I pay for this service, and I don't think it is too much to expect timely and competent responses when needed.

Client Number: [protected]
Email: [protected]@outlook.com

I called 888-687-2277 to asked information on an old bill The phone was answered by a woman who said they have a special AARO free offer for FIRST ALERT. They got personal information including my answering yes to can you hear me.
I agreed to the service but then realized this is not how AARP operates It was a hard sell I tried to call back but only got a recording. They then told me the number was changed and to call on another number.
Later when I called back I received the normal AARP response
I believe some scammer got in control of you telephone number. I hope this will not mean trouble for me.
The call was made on Sunday June 23, in the afternoon,
My name is Leonard Primack [protected] 1
They also tried to sell Dish TV service

I like my insurance or benefits from AARP. You can use your rewards to shop. The only thing is, all of my order hasn't shown up. I have tried to contact customer service, but my watch for my spouse didn't work, my rollerball cologne never showed up. I emailed too. It's impossible to find on the site where to contact about orders. I did go through this with Ariel wines too. I used my pay pal account to handle the remaining problem. Unfortunately with my AARP, pay pal wasn't a check out option. Customer service has to get much better than this.

We have been clients of Met Life for the past 29 years. Our policy premiums doubled approximately 5 years ago due to our age. Since that time, we have received minimal assistance and support including having a responsible agent that has left us with a lack of confidence in our insurance security. In addition we have been charged for a rider policy that is not needed.

I received an AARP renewal 5 years for $49.00 mailed to AARP P.O. Box 93125 Long Beach CA [protected]. Is this a legitimate renewal or is someone trying to rip me off? If I were to renew on line it would cost $63.00. If it is legitimate, why is the $49 reflected on AARP.org website? There were no renewal "specials" that I could find on the aarp.org website. Does AARP and its affiliates share my address or any other of my information to anyone?

They are con artists! First they tried to tell me because they had to move my plumbing that they had to do a custom shower. Then the boss called and told him he had to add a $1000 increase to the contract after I already signed the contract and I only signed it because they guaranteed me 3-4 wks for installation. Then the sales rep called me and told me the custom shower (which was $2000.00 less than the standard shower) was going to take 6-8 wks and he knew I wouldn't go for that so to go to the standard shower which was more, but they could get that done in the 3-4 wks. Well they took my deposit and when I started questioning them almost 4 wks later about when the installation was going to be they told me it was 6-8 wks so it would be another 3-4 wks. Remind you my signed contract say 3-4wks. So now I am stuck! In addition the reason I wanted this shower quickly was so my mother would be able to shower, so now she hasn't been able to shower for almost 4wks and now it will be another 3-4 before she will be able to get one! When I contacted the sales rep all he could say was " I'm Sorry. I did not mean any harm. I'm trying to do my best" BEST? for who your pocketbook! Maybe they should not be taking advantage of SENIOR CITIZENS! 6-8WKS I COULD HAVE BUILT THIS SHOWER MYSELF FOR 1/2 THE PRICE! WORST OF ALL THE PEOPLE THEY ARE USUALLY DEALING WITH ARE SENIORS AND THEY ARE TOTALLY TAKING ADVANTAGE OF THEM. CONNING THEM ALL THE WAY TO THE BANK!

1-07-2019 I responded to an email from UHC to register for their new HealthID security service on-line which didn't work. I followed the direction to call their 1-800 customer service # and was on hold for 31 minutes before giving up.

If AARP is promoting and partnering with UHC, then you should know that the customer service is deplorable.

It doesn't appear that their website offers the capability to communicate electronically.

Incredibly frustrating.

My name is Connie Gary -----contact me @ [protected]@aol.com
AARP billed without notification caused an over draft and stated a delay in reversing the charges even though I canceled services before member ship expires. When I tried to get assistance I spoke with three customer service representatives. Two McKenzie and Casandra were rude and refused to give corporate info. Susan was a little better yet not really helpful. How can this company be an advocate for senior citizens while defrauding them as well?