AARP Services

After joining AARP I moved my insurance policies to the Hartford. Because as a member of AARP, this was a cost saving move. I even purchased a life insurance policy through New York Life. I made these changes in April of 2022 and paid the 6 month premium for the auto policy that same day. July 28th 2022 I purchased a new car. Before doing so I contacted The Hartford and gave them all the information required to transfer my coverage from a 2021 BMW to a 2022 BMW. I have a letter dated that same day from The Hartford noting that they had updated my policy to cover the 2022 BMW. On Wednesday, Nov.9, 2022- a rock hit my front window and caused damage. As soon as I was out of traffic I called the Hartford to file a claim. I was told by the claims department that my policy did not cover my 2022 BMW - in fact they had no record of my new vehicle at all. What's more I was told that my policy appeared to have cancelled effective 11/1/2022 - so instead of scheduling my windshield to be replaced I called customer service to try to understand how my auto coverage could have been cancelled without a late notice or warning of any kind. I spoke to 3 people, Lisa, Shelley and Bianca. The first two were took my information, reviewed my information and then told me they had sent the information for a more in depth review; however when I asked to have my insurance reinstated both told me that was not possible. Indeed I was told that The Hartford did not have a grace period and that The Hartford did not provided past due notices. After almost 2 hrs of phone time while I sat in a parking lot an hour away from home, I spoke to Bianca. She was able to email me a copy of the bill they had originally sent to me for my auto renewal. It came to my email on 9/2/2022. She informed me that she could 'tell' that I had opened it on 9/2/22. I explained to her that I remembered getting a notice in September but that I knew my renewal wasn't due until November so I had assumed I would get another notice. I apologized and told her I would gladly own my mistake - and then I went on to explain that The Hartford was also at fault - my 2022 wasn't even shown as being covered even though I had a letter to prove I had made that request. She was able to locate that letter and still I was told they would not reinstate my auto insurance. Bianca explained that the investigation could take 1-2 wks before any decision would be made. I was told there was nothing they could do. In effect, I was left stranded an hour from home with no insurance. I had to call my previous carrier to get coverage before I was willing to drive my car home.

I have been with AARP Medicare Advantage plan for a awhile now and had been getting mailers, information about plan changes, medicare offers. My spouse got on this past year and now I get nothing at all.. Is there s reason that mine stopped?

We pay separate preminums and I dont thing they stop sending me info.

Could someone please contact me and let me know what is the outcome of this situation.?

My home number is [protected] and my email is [protected]@charter.net

Thank you

Nancy Arent

I am a 75-year-old widow. I have placed my house on the market for sale so that I can move to a smaller less expensive home. The mortgage on my current home is $7,800.00 too much. Someone knocked on my back door one day and said call this number proceeded to give me a piece of paper with a phone number written on it. I called the number the person answering the call informed me that the mortgage company had started foreclosure because I had passed away. The foreclosure proceedings stopped at this point buy I was charged with legal fees of $7,800.00. The mortgage company added this expense to my loan. I have protested, written letters, contacted elected official, HUD to no help. I should not be responsible for the mortgage banks mistake. I maintained my responsibility agreed to in the contract, they are in breach of contract they should have to pay me for the inconvenience and my expense.

Do you have any suggestions that will help me in this situation.

Myrteen R. Lee [protected]

The alliance between AARP/United Medicare to Walgreens negates advocacy of your membership. Walgreens is failing as a pharmacy in maintaining accuracy of prescription medications and dispensing those medications. This is a grave disadvantage for seniors who depend on their accuracy.

Medicare Advantage is a failure in smaller communities. Health care provider numbers are fewer. These providers collectively decide not to accept this plan. The insured is placed at a perilous disadvantage in not having necessary means to afford medical testing and treatment.

There is a marked decline in the efficacy and effectiveness of Walgreens Pharmacy sales and service, most notably in the last 3 years.

Sept 13, 2022 525 Hammond Dr Hot Springs, Arkansas 71901.

I went in to file for the training position they had open. I met with Ms Annette she had me go to the West Palm Beach Fla County Clerk site and pull up my criminal records while I was doing that she received a call from her son andvthey were arguing over his wife or girlfriend with another man. I found this to be unappropriate.

We had Delta Dental insurance for over 8 years. The amount of our monthly premium was $46.97 However Delta dental Charged my account on jan 25th, 2022 $491.20. They have now come to the conclusion that the charge was in error however they still have my $491.20. for over 6 months now. They are saying sent it back to my bank Wells fargo BUT cannot give any evidence or info

so that I can get the $491.20 back into my bank account at wells Fargo.. Need your help.. Debra McTaggart [protected]

Recently I reviewed my policy from Hartford, with my AARP SAVE BIG MONEY to see if my coverage was too low because of the recent hike nationwide for house values located near large cities (55 minutes from Chicago-- Valparaiso, IN) When I went to check, I discovered that not only was I underinsured, but that Hartford -- although I had zero claims for my bundled auto/home insurance policies ever -- had more than doubled in the last 8 years.

I wondered how valuable this AARP discount was compared to going with a regular, non AARP insurance agency. I actually asked for bids from three of the nation's largest agencies, boosting my insurance to cover the recent hikes in home sales prices. What I discovered was amazing.

Each of the major insurance agencies, with at least a quarter hike from the coverage I'm recently receiving from Hartford, cost me 4 to 500 less with a major increase in coverage (bids were based on Hartford's existing rates) I also discovered that Hartford's exceptional rates in coverage and service by customers was 20 out of 21, not even rated at all by Forbes magazine.

I called and dropped my coverage with them. No questions as to why I was leaving them, but three impersonal emails from concerned computers that if I ever wanted to return to their company, my money would be welcomed.

What kind of scam are you people pulling? I'm posting the above on any reviews/complaints I can on line, and mentioning that it's obvious the money AARP is receiving from Hartford in kickbacks was much more important than the exceptionally low rated coverage the company kept pushing on its members.

This is a total farce. I will also be posting the prices I received in hiking prices with other companies, and the money I could still save from the REMARKABLE AARP deals that members would foolish enough to trust AARP on as opposed to checking them on their own.

This is a cruel deception to pull on retired people who are sometimes not web savvy, and are foolish enough to trust AARP rather than researching costs on their own.

The resolution would be to actually take care of your members and stop letting kickbacks from overrated and overpriced insurance companies be decisive factors in the companies you force on your members with promises of cost savings and quality that couldn't be any more wrong than they are.

Incidentally, I worked for years as a reporter. I welcome whatever "facts" you telling others, and also welcome you to give me inside facts on why you're choosing major companies and the kickbacks you receive over the members you once chose to care for.

The resolution would be to start telling the truth and think of the hundreds of thousands who trust you enough to believe your half truths.

Me and my wife decided to Switch from ATT to Consumer Cellular. So, on Monday the first of August I did the process online and then the HEADACHES started. Filled out the form online bought an I Phone 13 pro Max on their easy pay program. Never got a confirmation email from them waited until Tuesday the second am and decided to call them. They somehow and do not know how got a hold of an old unused G mail account of ours we have not used in years. I got it corrected to our current email address as I assume. I was told that there was an issue and I had to talk to the billing department. I waited and got cut off had to go through what is your name..was are the last 4 numbers of you SS number etc...did this for 4 hours until I got through to DEREK..I was told I need my driver's License and a copy of my utility bill. So I got and get a copy of what my electric company sends me in my e-mail. It has my name, my address the amount and month. I copy it with my driver's license and travel 13 miles to a UPS store to get it faxed. The fax number I was given, and I repeated back to the person from C/C was wrong. Another half an hour on the phone. I was supposed to be contacted in ten minutes after the fax was received and nothing. So, I called them C/C waited two hours and got Derek again. My electric bill was not good enough and computer kicked it back. So, I got a copy of my PDF Bill and took a picture of it, e-mailed it. again, nothing from C/C back. Call them waited an hour get DEREK again. I was told by DEREK that I cannot get a phone due to email discrepancies and no further information was available and have a nice life. I put my wife on the phone because she is much better at this then I am, Derek gives her the same answer and she kept asking why and DEREKS answer was information is not available. Now it is Wednesday 2 days after I started. My wife called C/C back got a supervisor got my proper e-mail address noted and got the account set up and hopefully today 5 days later I get my phone and there are no further issues. I have had Cell service since 1985 and in my life have, I had such issues. I hope this is not a big mistake. JD powers number one for customer service are you sure...?

Why is it your commercials only have black people in them but no mexicans?We were going to join myself and other mexican friends but after your commercials only have black people in them it seems you are racist towards mexicans! send a reply [protected]@yahoo.com

I called Budget early the day of travel to confirm car rental only to be told Budget's insurance coverage is lower that Expedia AARP Insurance fee. I immediately made a call to Expedia AARP to be told to call the Travel Protection Healthline at [protected] myself to cancel. Finally getting a person at Travel Protection Healthline only to be told that Expedia AARP needs to cancel, they could not cancel as it was the day of my travels.

And the excuse you are giving me is that you could not reach them to even question them about the cancellation is totally ridiculous and unacceptable!

Imagine how I, the customer, felt during the day of my travels to try to cancel the high insurance fee that you say will save AARP members.

A supervisor never called back and now I am waiting for an email response.

Sent in my money to join AARP in January of this year. Called several times over the last couple of months as they have never sent me a membership card. Lots of mail to get more of my money with other offers though. On June 21st I had a "chat" with one of their representatives and complained to her. It is now July 12th and I still have not received a card. 7 months? What a rip off.

I PAY WITH WITH CC AND WAS TOLD MY MEMBERSHIP CARD WAS TO BE IN THE MAIL ...

Make note: I will not print my card from my printer. You said you would me ma formal card. Are you already mishandling my membership? Are you working in your spare times from the Philippines?

I was insured with The Hartford for both auto and homeowners. In April, I was involved in a multi-car accident and was not at fault. I immediately contacted The Hartford to report the accident. I received an auto-generated reply from my claims representative. I attempted to reach her by telephone but went to her voice mail which did not allow me to leave a message then hung up. Meanwhile, the State Farm team continued calling, insuring the driver at fault, and offering to take care of all my expenses.

For days, I continued to try reach my Hartford claims representative. I had never been in an accident of this magnitude, and I needed help understanding the process. Having been contacted by a different person at The Hartford who could not answer any of my questions, I asked to be connected to a supervisor. I was never given a supervisor and never heard from my claims representative. Finally, I accepted the offer for State Farm to pay for all expenses, transferred my policies to State Farm, and cancelled my policies with The Hartford. I am paying far less and have received excellent service from State Farm.

In May, I filed a complaint with AARP regarding my experience with The Hartford. My complaint generated a phone call from The Hartford's new supervisor but did nothing for me since I am no longer insured by The Hartford.

I am now filing this complaint, my second complaint against The Hartford, because I received a bill today from The Hartford claiming that I owe months of unpaid premiums for which I have proof that I paid. I am using my valuable time and effort to gather proof of payment in response to The Hartford's erroneous bill because of their continued incompetence. Very likely this will not be properly addressed without AARP's intervention.

In May 2022, I booked a hotel reservation online through AARP Travel, for a business trip, for my husband (Clarksville, TN). I canceled the reservation in advance by calling the AARP Travel number provided in a confirmation email. AARP rep #1 ensured me the cancellation was complete, and no further action was needed. I learn 4 days later, I was charged in full by the hotel for the reservation I already canceled. I contacted AARP about this unauthorized charge, and after spending nearly an hour with rep #2 placing me on/off hold, I was informed a request was sent to the hotel GM, and AARP would send me an email response within 24 hours, but no later than 72 hours. WHICH I NEVER GOT. I called AARP and spoke with rep #3. She assured me I would hear from AARP within 48 hours. Get an email from rep #4, that she would be handling things moving forward. I responded to her with a brief summary of what I'm sharing now. Rep #5 emails claiming the hotel is not responsible and we're sorry but keep earning points. I emailed back asking for a superviser. NO RESPONSE. I called again, and spoke with AARP rep #6, she sends me to the supervisor. The supervisor then tells me that her department doesn't handle these issues, to call Expedia. Weeks of going back and forth, and we are out $741.46 because AARP mishandled our cancellation request. Unacceptable AARP Travel services. AARP's Customer Service Complaint process is unsupported and should be noted. Will not recommend their benefits nor will I be renewing my membership.

I bought a ticket for my sister through AARP Travel Center itinerary number [protected] for United Airline ticket LQMRN1 after completing the ticket found out that another family member bought my sister a ticket on 04/27/2022 I called AARP within 2 hours to cancel the ticket on their automated phone system (I called them 4 times) and understood the ticket was canceled. On their web sights , on ticket confirmation, and phone it says I had 24 hours to cancel my ticket. When I didn't get a refund I call AARP Travel to do a investigation 3 or 4 times they keep spinning it back to an investigations Case S#[protected] I sent proof of my phone calls to the automated line using their phone number on the conformation email. I tired to talking Expedia they told me to shut up and face it that I have lost my money, when I tried to call another person that person hang up on me. I talked AARP membership services they filed another investigation. I talked Expedia again they said they are spinning their investigation back AARP Travel Center using their case number when I asked to talk to a supervisor they said I could not talk to a supervisor. Please if you can help me 1312.20 is a lot of money to lose.

I am submitting a letter of complaint regarding Hampton Inn Hotel's cancellation policy when taking an AARP 15% discount that is offered. AARP should nt associate its self with the Hilton company ! (Hampton Inns are part of this company.)

On May 10, 2022 My husband and I made an online reservation for a one nights stay at the Hampton Inn & Suites at 315 SE Olympia Drive, Vancouver WA 98684 for Tuesday May 24, 2022. (phone 1.360.891.3000). General Manager is Nicholas Arter. In making the reservation online, I "clicked on " the AARP discount of 15%. The reservation was made and it included the discount. The cost with the discount was $172.48 for 1 romm with 2 adults, $20.11 in taxes and the total was $192.59 which was charched on my American Express credit card. I printed out the confirmation # ([protected]) and was done, so I thought.

On May 14 my daughter who lives in New York called and said she had to fire her nanny and could I come to NY for 3 or 4 weeks. So I called the Hampton Inn to cancel the May 24th reservation. They said is was non-refundable BECAUSE I USED THE AARP 15% DISCOUNT. The front desk told me this. The general manager told me this. The called the online Hamption Inn/ Hilton Inn help line. They said the same thing. This is my first experience with booking with Hampton Inn. I have never had a problem with getting a refund for a cancellation that was done many days in advance. As a consumer this is unacceptable. The company kept using the AARP discount as the reason they would not credit me back the $192.59

Thank you,

Teresa Brown AARP membership number # [protected]

I called the ph3 on the back of my card [protected]. Was transferred to [protected] talked with a reb and gave info on membership#. I was not told they could find my acct. Then call dropped. I called back again ar ph# on my card. was told to call [protected]. they verified my acct. but transferred me to [protected]. Have always had roadside assitance, but could not verify because customer service could not find my acct. Too many tensffers and not helped in a professional manner.

I booked a round trip flight to Orlando from JFK, NY through AARP Travel Center. On the morning of Jan 1st, 2022, the return flights were cancelled by American Airlines for my entire family and myself on 1/2/22. The airline didn't even give me a reason why the flight was cancelled and didn't help us find another flight either; they basically texted me and told me the flights were cancelled.

I have tried on several occasions (wasting a good 2-3 hours of my time) to get either my partial flight airline credit or a refund on my credit card for the airline flight by calling AARP's Travel Center (they say it's through Expedia which I don't get at all) but to no avail. First they couldn't tell me exactly what amount of monetary credit I have for American Airlines return flights that were cancelled. They never refunded me the money for the 4 return fares from Orlando to JFK, NY either. I stayed on the phone with AARP travel rep and after over two hours of waiting today, they hung up on me without even giving me any refund or answer my questions about the airline credit I should still have. It's a lot easier to either book it through the airline's website or another site like Orbitz. I am never going to book another trip through AARP Travel Center and I would hope no one else does it after reading this. They have horrible customer service and they don't even help you with your problems.

My provider, Dr Satjit Bhusri, Has been trying to get OK to be my Cardiologists for over a month. All I get by calling Customer Service of the provider's call# is a runaround. I assume, it's about assigned fee levels.

You're the only control of exorbitant fees, so thanks for that. I hope you can work it out.

Two previous appointments were postponed. Today is 4/26/2022

Only stayed 1 night in recommended Expedia/AARP hotel in Peoria, Ill. My stay was scheduled for Mar 10 check-in, check out March 16, 2022. This hotel is in a high crime area, there were three locks on my bedroom door, located on the first floor. The room smelled terrible, bedding dusty, as if this room was NOT used or cleaned since 2020 the start of the pandemic. I paid for 6 nights, but only stayed one night.

Contracted Expedia/AARP and they said the booking is non-refundable. I also paid Expedia trip insurance This means that if you feel unsafe in a hotel they recommended it's on you to take the financial hit. This is unacceptable. AARP should be held accountable for treating seniors in this manner. Especially those living on social security.

V.Osbourne