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Aaron'scustomer service

On 9/19/19 I received a call from Aaron store on Cicero stating that my order would be delivered on Monday 9/23/19 between the hours of 11am and 3pm and that I had to be present for the delivery because I purchased the order online. So I didn't go to work on Monday 9/23/19 and lost a day pay just to receive a call from Aaron's around 5:00pm stating that their delivery truck broke down and that my living room would not be able to be delivered until Thursday 9/26/19. Mind you I am literally 2 blocks from Aaron's. My mother just passed away back in June and on Wednesday 9/25/19 I had plan a service at my house but since my delivery did not come I had to cancel everything. On Tuesday 9/24/19 a day after I didn't receive my order I called the store and spoke to the manager Janessa (who was very polite) and she stated that she didn't understand how I received a call last Thursday the 19th when my sofas where not in yet. I told her I have proof. I have my call log from my cell phone showing Aaron's number. She extended my first payment for two weeks later. On Thursday around 7:00 my sofas were delivered by two very respectful gentleman.They both looked over worked and tired so I told them to just set the sofas down and that I would remove the plastic from the sofas. After removing the plastic I notice the sofa was damage and bad. I immediately called Aaron's and the sales person advised me to send pictures to Aaron's email. On Friday I had to call Aaron's store and the manager asked me to resend the pictures. (Mind you I was at work while doing all this and I had to cancel my mother's goodbye dinner again for the second time) After sending her the attached fotos below I was told that my replacement would be delivered Monday 9/30/19 after 5pm. Today when the delivery men arrived they brought up the L side sofa to the second floor where I live and when they unwrapped it I noticed it was a totally different design and color. The delivery man called the store manager and informed her that the order was wrong. So he took the wrong sofa back along with the damage one and will have to come again tomorrow. The store manager didn't bother to call me nor inform me what the next step was. I am so disappointed with their service and I feel so unappreciated as a paying customer. No

Aaron's
Aaron's
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Aaron's
Aaron's
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Aaron's

An
Sep 30, 2019

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