I bought the 1st computer in March 17th, 2017. It was sold to me on demo mode and some type of virus which resulted in the loss of my other electronics that had been infected due to this. I brought the issue up and my computer was "Sent" to get fixed and it was gone at least 4 months. I called repeatedly to check up and they had no information. The manager offered to swap it out with a "working computer" which was worse and didn't work had water damage as well. The computer did not load and had visible water marks on the screen. In fact the previous manager asked me if it had water damage and had to remind him that he was the one who swapped it out and said it worked. The manager repeatedly told me the computers weren't working due to "user error" as he laughed and that statement was made in person at your westheimer location in front of my mother! I took it back repeatedly meanwhile paid it off in July. They were ready to come knocking at my door and calling my whole family for the payment of $18 but when I need my computer or my money, no one knows anything and the new manager has no idea how to handle my issue so he's relying on the regional manager, which whom I have had contact with but seems to not care too much of my issue because he doesn't follow up, apologize or even try to provide customer service. I understand he is very busy with stores but I shouldn't have to call other stores to try to get them to call this store manager to walk him through a process so that I can assure it is completed because it seems to me that they are neglecting to follow up. We are now going into November and I still have no computer or money I spent. I've been in contact numerous times getting the run around, talked to the regional manager with no assistance or follow up as promised. I'm tired of being the one to have to follow up, explain everything and get the process going for everything that had to do with me involving this store because no one does anything except the 2 girls Lisette and Christine who are very great and try to help as much as they can, other than that I've had a really "Ghetto" and "Horrible" experience at this store and I don't see myself ever returning as a customer. I have been a customer at your Des Moines, Iowa location since 1996 and This location is nothing like that. It's sad the dramatic change from one state to another. I was told to come to the Westheimer location last week with my debit card for a turn and once I got a ride there I was told that I would have to wait for my money to be sent to me. It is a week later and still nothing has been done to refund my money, it isn't even in progress because the new manager doesn't know how to do it, not to mention he was only trying to refund me $185 of my $755. I've called to make complaints and was told I would receive a call in reference to my first claim #0250665 and nothing, I called to request the refund because I didn't receive a response or any communication and got another claim #hsc0278319 and was told a call back would be made within 24 to 48 business hours and nothing. This is once again, me putting in the effort to follow up so that is when I requested my refund to the new manager. I called to follow up on my ticket number only to find out the rep said that the ticket number #hsc0278319 had been closed and refund was agreed to???? How has my ticket been closed when I have not received a call nor received my money, nor is it in progress?? THIS IS UNACCEPTABLE!! I would like my complete refund of $755 asap with no further delay or I will contact an attorney and file a civil suit for the amount, court costs and the fact this has caused issues with my college education being that I bought it for school and have not been able to attend since it is online and had no computer for the past year, not to mention the damage to my other electronics caused by the viruses by the first computer. The management and sales associates had knowledge of the reasons why I've been going through this from the beginning because I have been in communication with them. Matter of fact I purchased a tv from the same location which had to be replaced for damage caused by the virus, which has been paid off since then. I have had to purchase a laptop in September 2018 from a different place because the computer I bought from Aarons for school did not work! There's absolutely nothing else I would like to say. This has been a very bad experience! I have all the documentation from my college and the other documents of losses as well as photos of the screens and error messages and water damage spots on the screen and came provide this upon request. There are 2 agreements under my name for the computer, one is for 12 months for $570.00 and the other is 4 months for $185.74 which total $755.74 plus any taxes or late fees added.