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76 review: Pump handles don't shut off, spilling gas!

M
Author of the review
3:06 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

The employees are not friendly, often don't even talk to you. But the biggest issue is the pumps don't shut off correctly. On Nov 8, 2019 my son was sitting in the passenger seat while his friend was going to fill up the car. When he took the pump handle out of the pump, it sprayed gas all over my son, the interior of the car and in my son's EYE! When my son went inside to report it and ask for the eye wash, he was told they didn't have any even though he could see the bottle behind the counter!

Fast forward to 8/4/2021. I am taking the pump handle out and it does the same thing: sprays gas all over the pump, my toes and side of my car before I could get the handle into my car, where I was finally to get the stuck handle to stop! When I asked an employee who was outside for help, he seemed alarmed, told me not to create sparks, ran inside but came out a minute later and sheepishly told me "the gas will evaporate on it's own" and there was nothing further needed. So, I went inside to talk to the manager or owner, got the manger - with no name tag - who told me those instances were caused by customers not properly putting the handles away and they had no control over it! She apologized, but didn't seem to care or inclined to act on the issues, except to tell me they would replace the dirty water used for washing windshields (I had used this to rinse off my toes that were starting to burn from the gas).

Desired outcome: Fix the pumps, clean up the gas spills, provide medical assistance to customers

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    Jun 02, 2026
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76 is ranked 24 among 42 companies in the Automotive Fueling and Charging category