21st Mortgagehome loans

This review was posted by
a verified customer
Verified customer

After sending in the mountain of required paperwork we were called and basically called liers because we made an honest mistake on our application. I told the guy to forget the loan we will go through another company. He was dis-respectful, rude and condescending. I spent 20 years in the Army ensuring that he could enjoy his way of life and he treats retired Vets like criminals. I hope this company folds like a cheap lawn chair. Karma is a B.


  • Tj
    tjones0420 Jun 04, 2018

    I am a licensed Realtor in MD representing a buyer who applied and was approved for a home loan through 21st Mortgage. My buyer(s) and the seller signed the documents sent by 21st Mortgage on May 29th and the entire packet was send priority overnight by FedEx, at the request of 21st Mortgage. I and the seller's agent was told over the phone on the 29th that the funds would be sent no later than Monday, June 2nd...Well it's June 2nd, still no funds, I have a buyer who can't move into the home he is purchasing and Sellers who are living in a hotel room because they were told by 21st Mortgage that the funds (proceeds) would be here today. When I contacted Jason, the processor handling the file in Ken Mullis' absence, I was rudely and abrasively told that they CAN'T and WON'T give me a timeframe as to when the audit and title work will be completed and the funds will be sent. When I asked for more clarification so that I could provide the seller's agent a more accurate response he had the nerve to hang up on me. This is totally unacceptable and unprofessional. I would not recommend this loan company to anyone!!!

    0 Votes

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions



    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.