CB Vehicle Repair and Maintenance Nissan Complaints #482-501

Nissan review: neglect of driving technician damaging rear quarter wall of my armada truck after hitting a service wall... ( 1 comment)

antonio tecson of Pasadena, US

Apr 27, 2011 7:04 am UTC

Verified customer

I bought this '04 Nissan Armada from this dealership in Van NUys and owned it still up to now. I only put under 32k miles on it and babied this truck eversince i got it. It is totally clean undercarrieage, engine bay, outside and interior. It's a seven years old truck and is always kept in a garage under a roof. You could see how glossy and nice the paint is since I got it . I AM SO UPSET and SO DISSAPPOINTED with this Dealership when I got a call from my service consultant. I took my truck to said dealership to have all four tires change on April 26, 2011 7:16AM. My service consultant was Christina Comingore.
I've ask her if I could get it back by lunch time or past that. She told me she would find out first if tires are in stock and would let me know. I took dealership shuttle to work .7:29 AM Cristina called me to inform me that said tires are in stock and might get my vehicle for said time. 11:57AM Cristina called me to tell me tires are being installed and will called me as soon as it is done . I inform her that instant that i would need a shuttle ride back to the dealership when it is done. She verify my location exactly for pick up then we hang up. 12:29PM I tried to phone her but no pick up so i hang up the call. 1:32PM phone her again still no pick up. 1:44PM called her back again for third time, ALAS got picked up, asked her about update on the vehicle and told me that it is being aligned and will give me a call as soon as it is done.2:42PM Cristina CALLED ME this time to let me know tires are done but unfortunately break me the bad news. An accident happen with the vehicle when the technician was backing out and hit a service wall making a huge damage on the rear driver side quarter panel and bumper. Mind you vehicle is also equipped with a back up warning buzzer so how in the world a technician with experience could not take extra caution and how fast was he backing up? She advise me that Nissan Miller will take care of the damage and will talk with a service manager as soon as i get there. 3:00 PM shuttle service driver called and arrive. I got to the dealership saw my truck and the damage . Wait for a few minutes for Cristina was on the phone. Then attended to me and apologizes . After a few moment talks i ask for her Service Manager . Had to wait a while also because he too was also on the phone. Finally got a moment, he got out of his office. Cristina introduced to me STEVE JOHNSON . Shook hand with the guy and ask me "HOW AM I ? " It seem an odd question to ask when i felt so upset with my truck. From then on i felt unpleasant with the guy and think HOW WOULD YOU MAKE ME FEEL BETTER ?, after my truck got wreck . So I Ask him whats gonna happen now? And just like that, explained Nissan Miller will have it repaired, will provide me a service vehicle for the time being by a rental thru Enterprise at Nissan Miller expense until they finish with the repair till Friday, April 29, 2011. I tried explaning to Him that a MINT condition vehicle would be very different from a repaired from damage one. In terms of value from an excellent to good condition to fair. Even how good the repair cosmetically, it wont be the same as it came out from factory. I DONT LIKE MY TRUCK ANYMORE ! No matter how good it will come out because eventually it will show . Just by the paint alone wont come all the same . I never felt sympathy from the guy and just treated as another insurance claim and PROBLEM SOLVE! I took care of my vehicle because it cost me much and i have driven and owned it for SEVEN YEARS without any bad occurence . A Caution To Any Nissan Vehicle Owners out there to be on your guard when taking your vehicle to a delearship and and watch out how you get treated! Iwould still try to seek any legal channel about this situation because i just fell so TERRIBLE about my truck i took care of so meticulously well .

Nissan - neglect of driving technician damaging rear quarter wall of my armada truck after hitting a service wall... - Photo 1

View 0 more photos

1 comments

Add a comment

Wpayton5599

136 comments

Wpayton5599 of US

Apr 27, 2011 6:52 pm UTC

Verified customer

You are very unfair. The dealership made a mistake and they owned up to it. They also are going to restore your vehicle to pre-accident condition. I don't know what else they can do. Accidents happen, unfortunately. It sounds like you could cut them a little slack. And, a service manager asks you, "How are you" and you are turned off by this? I understand that you are upset, but you are really crying over spilled milk. If the service rep could have had a do over, I am sure he wouldn't have backed into anything. Next time, buy American you communist! J/K But, seriously, I think if you reexamine the situation, you will be satisfied with the attempt to make you happy.

Nissan - problems with transfer case 137

Resolved

Nissan - Uncredited payment despite cleared check, hung up when asked why 24

Nissan - rear brake problems 22

Resolved

Nissan - poor customer service 22

Resolved

Nissan - nissan is a lemon! 20

Nissan - Pathfinder 2020 car shut down NO POWER to operate this car

Nissan - lied to when purchased warrantee

Nissan - nissan 2015 pathfinder

Nissan - rust/corrosion warranty 1

Resolved

Nissan - drivers license not returned for a month now

Resolved

View all Nissan reviews and complaints

Nissan Contacts

Nissan phone numbers

1800 035 035

Click up if you have successfully reached Nissan by calling 1800 035 035 phone number 0 0 users reported that they have successfully reached Nissan by calling 1800 035 035 phone number Click down if you have unsuccessfully reached Nissan by calling 1800 035 035 phone number 1 1 users reported that they have UNsuccessfully reached Nissan by calling 1800 035 035 phone number

Australia

8800 200 5990

Click up if you have successfully reached Nissan by calling 8800 200 5990 phone number 0 0 users reported that they have successfully reached Nissan by calling 8800 200 5990 phone number Click down if you have unsuccessfully reached Nissan by calling 8800 200 5990 phone number 0 0 users reported that they have UNsuccessfully reached Nissan by calling 8800 200 5990 phone number

Russia

+1 (800) 209-3456

Click up if you have successfully reached Nissan by calling +1 (800) 209-3456 phone number 0 0 users reported that they have successfully reached Nissan by calling +1 (800) 209-3456 phone number Click down if you have unsuccessfully reached Nissan by calling +1 (800) 209-3456 phone number 0 0 users reported that they have UNsuccessfully reached Nissan by calling +1 (800) 209-3456 phone number

India

+1 (800) 964-7726

Click up if you have successfully reached Nissan by calling +1 (800) 964-7726 phone number 0 0 users reported that they have successfully reached Nissan by calling +1 (800) 964-7726 phone number Click down if you have unsuccessfully reached Nissan by calling +1 (800) 964-7726 phone number 0 0 users reported that they have UNsuccessfully reached Nissan by calling +1 (800) 964-7726 phone number

Mexico

+81 120 315 232

Click up if you have successfully reached Nissan by calling +81 120 315 232 phone number 2 2 users reported that they have successfully reached Nissan by calling +81 120 315 232 phone number Click down if you have unsuccessfully reached Nissan by calling +81 120 315 232 phone number 4 4 users reported that they have UNsuccessfully reached Nissan by calling +81 120 315 232 phone number

Japan

+1 (800) 647-7261

Click up if you have successfully reached Nissan by calling +1 (800) 647-7261 phone number 0 0 users reported that they have successfully reached Nissan by calling +1 (800) 647-7261 phone number Click down if you have unsuccessfully reached Nissan by calling +1 (800) 647-7261 phone number 0 0 users reported that they have UNsuccessfully reached Nissan by calling +1 (800) 647-7261 phone number

United States

+1 (800) 387-0122

Click up if you have successfully reached Nissan by calling +1 (800) 387-0122 phone number 0 0 users reported that they have successfully reached Nissan by calling +1 (800) 387-0122 phone number Click down if you have unsuccessfully reached Nissan by calling +1 (800) 387-0122 phone number 0 0 users reported that they have UNsuccessfully reached Nissan by calling +1 (800) 387-0122 phone number

Canada

+44 330 123 1231

Click up if you have successfully reached Nissan by calling +44 330 123 1231 phone number 1 1 users reported that they have successfully reached Nissan by calling +44 330 123 1231 phone number Click down if you have unsuccessfully reached Nissan by calling +44 330 123 1231 phone number 0 0 users reported that they have UNsuccessfully reached Nissan by calling +44 330 123 1231 phone number

100%
Confidence score

United Kingdom

+43 190 577 777

Click up if you have successfully reached Nissan by calling +43 190 577 777 phone number 0 0 users reported that they have successfully reached Nissan by calling +43 190 577 777 phone number Click down if you have unsuccessfully reached Nissan by calling +43 190 577 777 phone number 0 0 users reported that they have UNsuccessfully reached Nissan by calling +43 190 577 777 phone number

Austria

+45 39 100 010

Click up if you have successfully reached Nissan by calling +45 39 100 010 phone number 0 0 users reported that they have successfully reached Nissan by calling +45 39 100 010 phone number Click down if you have unsuccessfully reached Nissan by calling +45 39 100 010 phone number 0 0 users reported that they have UNsuccessfully reached Nissan by calling +45 39 100 010 phone number

Denmark

+33 172 676 914

Click up if you have successfully reached Nissan by calling +33 172 676 914 phone number 0 0 users reported that they have successfully reached Nissan by calling +33 172 676 914 phone number Click down if you have unsuccessfully reached Nissan by calling +33 172 676 914 phone number 0 0 users reported that they have UNsuccessfully reached Nissan by calling +33 172 676 914 phone number

France

+49 223 257 2079

Click up if you have successfully reached Nissan by calling +49 223 257 2079 phone number 0 0 users reported that they have successfully reached Nissan by calling +49 223 257 2079 phone number Click down if you have unsuccessfully reached Nissan by calling +49 223 257 2079 phone number 0 0 users reported that they have UNsuccessfully reached Nissan by calling +49 223 257 2079 phone number

Germany

+353 14 091 100

Click up if you have successfully reached Nissan by calling +353 14 091 100 phone number 0 0 users reported that they have successfully reached Nissan by calling +353 14 091 100 phone number Click down if you have unsuccessfully reached Nissan by calling +353 14 091 100 phone number 0 0 users reported that they have UNsuccessfully reached Nissan by calling +353 14 091 100 phone number

Ireland

+39 690 808 777

Click up if you have successfully reached Nissan by calling +39 690 808 777 phone number 0 0 users reported that they have successfully reached Nissan by calling +39 690 808 777 phone number Click down if you have unsuccessfully reached Nissan by calling +39 690 808 777 phone number 0 0 users reported that they have UNsuccessfully reached Nissan by calling +39 690 808 777 phone number

Italy

+31 800 023 1513

Click up if you have successfully reached Nissan by calling +31 800 023 1513 phone number 0 0 users reported that they have successfully reached Nissan by calling +31 800 023 1513 phone number Click down if you have unsuccessfully reached Nissan by calling +31 800 023 1513 phone number 0 0 users reported that they have UNsuccessfully reached Nissan by calling +31 800 023 1513 phone number

Netherlands

+47 66 983 927

Click up if you have successfully reached Nissan by calling +47 66 983 927 phone number 0 0 users reported that they have successfully reached Nissan by calling +47 66 983 927 phone number Click down if you have unsuccessfully reached Nissan by calling +47 66 983 927 phone number 0 0 users reported that they have UNsuccessfully reached Nissan by calling +47 66 983 927 phone number

Norway

+34 917 699 898

Click up if you have successfully reached Nissan by calling +34 917 699 898 phone number 0 0 users reported that they have successfully reached Nissan by calling +34 917 699 898 phone number Click down if you have unsuccessfully reached Nissan by calling +34 917 699 898 phone number 0 0 users reported that they have UNsuccessfully reached Nissan by calling +34 917 699 898 phone number

Spain

+46 850 103 000

Click up if you have successfully reached Nissan by calling +46 850 103 000 phone number 0 0 users reported that they have successfully reached Nissan by calling +46 850 103 000 phone number Click down if you have unsuccessfully reached Nissan by calling +46 850 103 000 phone number 0 0 users reported that they have UNsuccessfully reached Nissan by calling +46 850 103 000 phone number

Sweden

+41 447 365 550

Click up if you have successfully reached Nissan by calling +41 447 365 550 phone number 0 0 users reported that they have successfully reached Nissan by calling +41 447 365 550 phone number Click down if you have unsuccessfully reached Nissan by calling +41 447 365 550 phone number 0 0 users reported that they have UNsuccessfully reached Nissan by calling +41 447 365 550 phone number

Switzerland

+90 216 651 8420

Click up if you have successfully reached Nissan by calling +90 216 651 8420 phone number 0 0 users reported that they have successfully reached Nissan by calling +90 216 651 8420 phone number Click down if you have unsuccessfully reached Nissan by calling +90 216 651 8420 phone number 0 0 users reported that they have UNsuccessfully reached Nissan by calling +90 216 651 8420 phone number

Turkey

+27 119 293 427

Click up if you have successfully reached Nissan by calling +27 119 293 427 phone number 2 2 users reported that they have successfully reached Nissan by calling +27 119 293 427 phone number Click down if you have unsuccessfully reached Nissan by calling +27 119 293 427 phone number 2 2 users reported that they have UNsuccessfully reached Nissan by calling +27 119 293 427 phone number

South Africa

+82 800 102 323

Click up if you have successfully reached Nissan by calling +82 800 102 323 phone number 0 0 users reported that they have successfully reached Nissan by calling +82 800 102 323 phone number Click down if you have unsuccessfully reached Nissan by calling +82 800 102 323 phone number 0 0 users reported that they have UNsuccessfully reached Nissan by calling +82 800 102 323 phone number

South Korea

+886 800 088 888

Click up if you have successfully reached Nissan by calling +886 800 088 888 phone number 0 0 users reported that they have successfully reached Nissan by calling +886 800 088 888 phone number Click down if you have unsuccessfully reached Nissan by calling +886 800 088 888 phone number 0 0 users reported that they have UNsuccessfully reached Nissan by calling +886 800 088 888 phone number

Taiwan

+66 24 019 600

Click up if you have successfully reached Nissan by calling +66 24 019 600 phone number 0 0 users reported that they have successfully reached Nissan by calling +66 24 019 600 phone number Click down if you have unsuccessfully reached Nissan by calling +66 24 019 600 phone number 0 0 users reported that they have UNsuccessfully reached Nissan by calling +66 24 019 600 phone number

Thailand

+971 800 647 726

Click up if you have successfully reached Nissan by calling +971 800 647 726 phone number 0 0 users reported that they have successfully reached Nissan by calling +971 800 647 726 phone number Click down if you have unsuccessfully reached Nissan by calling +971 800 647 726 phone number 1 1 users reported that they have UNsuccessfully reached Nissan by calling +971 800 647 726 phone number

UAE

+54 810 222 6477

Click up if you have successfully reached Nissan by calling +54 810 222 6477 phone number 0 0 users reported that they have successfully reached Nissan by calling +54 810 222 6477 phone number Click down if you have unsuccessfully reached Nissan by calling +54 810 222 6477 phone number 0 0 users reported that they have UNsuccessfully reached Nissan by calling +54 810 222 6477 phone number

Argentina

+55 800 011 1090

Click up if you have successfully reached Nissan by calling +55 800 011 1090 phone number 0 0 users reported that they have successfully reached Nissan by calling +55 800 011 1090 phone number Click down if you have unsuccessfully reached Nissan by calling +55 800 011 1090 phone number 0 0 users reported that they have UNsuccessfully reached Nissan by calling +55 800 011 1090 phone number

Brazil

More phone numbers

Nissan emails

info@nissan-europe.com

100%
Confidence score: 100%

Support

Nissan address

1-1, Takashima 1-chome, Nishi-ku, Yokohama-shi, 220-8686, Japan

Nissan social media
Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Jun 15, 2026
View all Nissan contacts