1-800-Flowers.com
reviews and complaints

My name is Margaret Murphy Webb and I ordered a sympathy planter with small plants for Donita Greene from your website on April 23rd. The order number is above. She received the plants and sent a picture to me yesterday. I couldn't believe the difference in the plants she received and the planter that I saw on your website. The planter she received looks as though there are missing plants. It is not as full as the picture I saw on your website and I am not pleased. The one Ms. Greene received looks as though two small plants were thrown into the pot and it was sent out. Unacceptable.

Do not order from (fromyouflowers.com). I ordered flowers for my daughter in law for her birthday and they didn't arrive. I received a phone call the next day apologizing for the delay and that they didn't have a vendor in that area. (Leland, NC right outside of Wilmington, NC.) They offered to upgrade my arrangement and a letter of apology to be sent out the next day. I didn't ask about the vendor issue. I figured they had worked it out some how. Well, the arrangement didn't arrive again and I received an email with an apology again and stated they would be happy to send flowers to another address of my choosing. Obviously, I didn't want flowers sent to just anyone and I requested my money back. The moment had been lost and the experience with this company truly failed to deliver.

order was not as shown online. I ordered an extra large arrangement for my 25th anniversary and what showed up a day early looked like it had been picked in the field on the drive to my house. I believe the local shop filled order incorrectly.

this was ordered:

Fields Of Europe Romance-Extra Large

Product Number: 148245XL

Price: $79.99

order #W01005809291858

Did not deliver order for my friend's birthday. Second year in a row they've messed it up. They didn't call, no email, no notification at all. The day AFTER, they claimed the flowers I ordered were "not available." Not that they ever told me that. Replaced them with something of THEIR CHOOSING which I never saw or approved. Offered me a $20 "refund" which was actually A CREDIT for a future order. Like I'd ever order anyting from them EVER AGAIN. What a joke. When I called customer service, the man could barely speak English. I am guessing they are outsourced overseas. So disappointed.

I ordered a bouquet of St. Patrick's day flowers for my sick elderly mom because 1-800 Flowers advertises that they deliver everywhere. She lives in KY with my brother. I ordered the flowers 4 days in advance of the holiday. On the holiday, no flowers arrived. I called 1-800-flowers and found out that my order had been CANCELLED WITHOUT NOTICE. I received a call on March 16 that the order had been altered to arrive on Time on March 17. I called CSR. They refused to connect me with the Jerico NY corporate headquarters to complain. ORDER #[protected].

This is the worst florist experience I have had in my 64 years on this earth.

Mr. Christopher G. McCann needs to know how crappy his organization is, and I can't even relate how FURIOUS I am, as my mom is IRISH and this is her favorite holiday... and it may be her last.

SHAME ON YOU SHAME ON YOU SHAME ON YOU ALL.

Order# W01005805468074

Order date March 9, 2022

Name: Julia Anzolletti

My Email: [protected]@yahoo.com

March 9, 2022 I placed an order for a Birthday flower delivery of Gerber Daisy's to be delivered on March 10, 2022. The flowers arrived at 5:03 pm on March 10, 2022 in a pretty box. When the flowers arrived there was no water what so ever. The flowers were alive and pretty but the arrangement needed to be fixed by the recipient to make them look presentable. The recipient added the water to the vase and the flower nutrients packet as instructed. The very next morning the flowers were wilted and dead. I have purchased Gerber Daisy's very often over the years and never have I had this problem after less then 24 hours. This is my first using your company as I was referred by a friend. I am very disappointed and I would like a refund to my credit card.

This was a very special day for a very close friend of mine to be able to enjoy the beautiful flowers and that did not happen. Please see photos attached.

Thank you,

Julia Anzolletti

Will absolutely NEVER order from them again! Ordered flowers on the 26th for my girlfriend to give her dying mother to be delivered on the 28th by 8 pm. Due to Covid, she's not been allowed to visit so I thought it might make her feel better if a piece of her was there since she couldn't be. The flowers never showed up. Had a confirmation email, was able to track the order, and still showed up in the system but they cancelled the order due to "suspected fraudulent email". What the hell is fraudulent email? And they never even contacted me to tell me that the order was cancelled. No call. No email. Nothing. They called in immediate family today to say their goodbyes. So she's there now and noticed the flowers never came. The first representative I spoke to offered to call her and let her know why the flower delivery was canceled. So his solution was to call someone who is sitting at the bedside of their dying mother to tell them that they canceled the flowers due to fraudulent email. He wanted to interrupt her time to explain this nonsense instead of just sending me an email so that I could screenshot it and send it to her about what happened. The second representative did a replacement order and took a whole $6 off my order. Six dollars. Now the delivery is supposed to be tomorrow sometime between 9:00 and 5:00. This woman is dying and the one thing I could offer my girlfriend to console her is these flowers. She could be dead tomorrow. So she's upset and I'm made to look like I canceled the order and just reordered last minute. My name and my word is at stake here. She's not even speaking to me now. So I asked the representative what happens if she's dead tomorrow when the flowers arrive and there's nowhere to deliver them to because she's in a morgue? This woman told me she's going to pray. She totally admitted fault on the company's behalf, but the price of my word and my name is $6. The one thing I could have done for my girlfriend in this time, and I let her down. The company won't get blamed for this, I will. So I'm telling everybody now, you take a gamble on if your flowers are going to be delivered and you won't even know anything about it if they cancel because they don't inform you. I will be reporting this to the Better Business Bureau and every website I can find. They will right this wrong. At this point I shouldn't have to pay anything. And whoever the person was who canceled my order without informing me should be terminated. I plan to take this as far as it'll go.

Purchased flowers on 2/15 to be delivered on 2/16 under the name Estella Harkins.

Flowers never arrived, never received email.

Call customer service is unless. I don't understand why customer service has gotten so horrible lately. They won't tell me what happened to my flowers, and when I ask to speak to a manager, they put me on hold then hang up. I've been waiting for a manager to call me back for the past hour. This is horrible customer service, my friend was expecting her flowers yesterday and we have not gotten anything. Then when I ask for a refund, I can't get a confirmation number? This by far my worst experience with Flowers.com I'll be willing to wait on hold but to be hung up on multiple times is infuriating!

Please have a manager with sense call me back [protected]

This order is tracking number: 5670-[protected]. Product Code: 90787SCLSV1

This is the second time and the LAST time that your company will be used. $49.99 plus delivery for a total of almost $60.00 bucks for 13-flowers is ridiculous. They not only portray what is on your website, included in my pictures with this complaint. The stems on each of 13-flowers were plainly dried out & damaged from, what I am assuming the prepping to deliver.

After posting on your Facebook page too, I have received several responses, with other customers own pictures reflecting the same thing for your Bunches of Love Tulip & Iris Bouquet arrangement. So, this is not an isolated incident, it's a problem over all with your advertisement and the florists that you choose to use. I demand Complete refund or send me a Purchase Order to send your product back.

I purchased 2 dozen Red Roses for my friends (Single Mother and her Daughter) for Valentines Day. When the Roses arrived they called to Thank me. They were Overjoyed to Think they'd get flowers for Valentines.

After they called they opened the flower box and immediately noticed the leaves were falling off onto the floor as the mother unwrapped the first dozen roses 8 of the 12 rose buds fell off leaving her with rose stems without leaves or buds. Only four roses were left hanging on to the naked stems. The second set of 12 roses they video conferenced me while they unwrapped them, the leaves also were falling off as they opened them. They felt they had to handle them with extreme caution or they too would fall apart on the floor so they just laid them on the counter afraid to handle them more than absolutely necessary.

Needless to say my good intentions were spoiled and 1.800 Ruined a mother and daughters Valentines Day! Congratulations!

My flowers for my 30 th Valentines was never received. It was to be delivered 2/12- and they never were received. I’m very disappointed with this. It’s a special day ruined.

Ordered on 7Feb for Del on 12 Feb called them at 6pm to find out where the order was. After 4 phone calls being placed on hold being hung up on They switched the order to delivered.. Total scam No delivery (camera on site) made but that's how they operate their web business.

Order placed on Feb 4th at 3:18pm. Received an email Feb 4th at 8:28pm

Here's an update on your order: W01005799196652

We attempted to deliver your gift, but we were unable to do so.

We'll continue to attempt delivery until we're able to complete it. I never heard back from you.

Contacted you Monday Feb 7th and Wed Feb 9th of this week. Still no delivery.

After my complaints 2 times to refund my shipping cost and was promised to refund the money- never did it within 1,5 months that passed since.

Very disappointed and was forced to make a complaint to PayPal that will deal with you now and should refund me.

Full price of the order I paid was $116.47 with shipping cost that as it mentioned in the email that I received said that it was a mistake that 1800 Flowers made.

Flowers not what I've expected and this is the 2nd time too

Horrible experience

Can't take back the Flowers 😭😢

Can't get a full refund on it

I'm glad got half of a refund getting back ✌🙂

Not going back to this site again

Ordered premium size (the biggest size) flowers for my moms birthday. Had to go over the delivery date 3 times. And got completely different arrangement 5 days later! Hopefully the refund will go through faster than 2 months! Will not order again!

I ordered a rose plant to be delivered to my daughter on 1/20. They were on the vehicle yesterday "out for delivery " it was never delivered by FedEx and after speaking to customer service twice, there was no update as to when it would be delivered. So the rose plant has been in a freezing cold trailer for over 24 hours in Denver CO. Today is the 22nd, I was finally able to (stop and return) said item after several calls. I will never order from your company again…pathetic customer service as well as automated service. Tired of the excuses!

I am a Passport member who orders nearly every other month. I ordered these funeral flowers a week ahead to be delivered on 1/17/21. They were not. Customer service assured me they would be delivered the next morning before 10 am in time for the 10 am service. They were not delivered until 10:20 when the service was half over. I spent nearly 1/2 hour on phone last night, & the same amount of time this morning only to have the flowers delivered late. So these flowers were there to comfort the family for the last1/2 of the 45 minute service? Not acceptable .A refund for at least 1/2 of the purchase should be forthcoming then. What was the point of ordering a week early ?

On December 11th flowers were delivered by Nyback's Flowers in Klamath Falls, Oregon.

The flowers were delivered a hour and a half late. They came in AFTER the service had already began. The wreath that was ordered proceeded to leak all over the floor leaving a water stain in the church's carpet.

To top it off, the flowers were very small and unimpressive. Between the 2 arrangements there were only 13 roses.

Disgusted and very disappointed.

Tracy Dillon
Barbara Dillon's Funeral
Order #FPL2221248

[protected]

* I expect a full refund to the card in the amount billed

I ordered flowers for a relatives husband's funeral. I spent over an hour picking the flowers, and chose the largest version. What I ordered and what I received aren't even close, and half of the received flowers look half dead. I am posting a pic of the almost all white flowers I ordered that have pops of blue. The flowers received were mostly green, with half of the flowers in terrible shape. I am so embarrassed! When I called customer service to complain they hung up one me not once, but twice! I'm livid. NEVER use this company.