Carle Place, New York
United States - 11514
On may 8th 2007, I ordered flowers for my mother from 1800flowers. They were supposed to be delivered the next day (May 9th, 2007) , well in time for mother's day which was may 13, 2007. On may 16th, I got as call from my mom. She never received the flowers!!!
I contacted 1800flowers that night. After arguing with them for several minutes, a supervisor finally cam on and promised to deliver the flowers and give a full refund.
I never received notification of the delivery, and I never saw my bank account credited anything. I called my mother to find out that they finally were delivered on saturday (Ten days late, and six days past mothers day).
I called 1800flowers today (May 22nd) to find out what happened to my refund, as was told that they never refund the whole amount if the flowers are eventually delivered. They claimed that they had nothing in the notes about it.
I demanded to speak to a supervisor, and when I told him that I would tell everyone I know how I was treated, I was told to do whatever I had to do.
So, I am here to tell people not to do business with this company. They lied to me. They ruined my mother's mothers day. They are not to be trusted, and I am telling everyone not to do business with them, unless they find such treatment acceptable.
Never, never order on a generic floral delivery website like 1-800-flowers or e-flowers etc... If you want to order flowers online, look at their "about us" section and find a local address and phone number and make SURE they have an actual flower shop with real designers working. They will be honest about their charges (you pay for the flowers and delivery only) and you will know exactly what you are getting. 1-800 Flowers skims money off the total not to mention charges you a 12.99 service charge just for the privilege of ordering from them. PS they won't give you your money back either!!!
I placed an order for a flowering plant on 5/01/07, to be delivered the Friday before Mother's Day, 05/11/07. Given the fact that I ordered so early I figured that delivery of my Mother's Day gift was guaranteed. When I called my mother on Mother's Day, 05/13/07, I was told that she never received a delivery. She was understanding, but I could tell that she was disappointed that she did not receive anything for her special day. I ran the tracking number, provided by 1-800-FLOWERS.com, and I found out that the package would not be delivered until Monday the 14th. The item showed to have been shipped on 5/09/07. This means that the plant would already be a minimum of 6 days old before my mother would even receive it. Well my mother did receive her plant on the 14th, but she stated that several of the leaves were dead and dried up, and that the entire plant was very dry and on its deathbed. I have sent an e-mail to 1-800-FLOWERS.com, to ask about a replacement or a refund of some sort, but I have not heard back from them. I suppose my only recourse will be to try and get my bank to reverse the charges on my credit card. I understand that Mother's Day is a very busy time for a company like 1-800-FLOWERS.com, but given the fact that I ordered a full two weeks in advance I feel that there is no excuse for this poor level of service. I paid a premium for 2nd day air shipping, and yet my package took 5 days to get to its destination. I guess next year I will have to do more research in order to find a more reliable company to do business with. In the meantime, my mother has a half-dead plant in her house, as a symbol of what a poor choice her son made when shopping for that perfect gift to show his love and admiration for his mother. For those that like to spend a lot of money for a gift that is a day late and a dollar short, look not further than 1-800-FLOWERS.com! =o(
I ordered flowers that did not arrive. When calling to complain they said its not their problem and told me to dispute it with my credit card company if I had a problem. This is the second time this has happened with this company, after talking to other its apparently a very common practice by them.
Damage Resulting. Spent the next 30 days trying to get re-reimburse. Had to order product somewhere else, and basically spent extra needless hours and resources on the phone to resolve the fraud.
My mother received flowers for her 82nd birthday today. The card had a message on it but was unsigned. A call...
I ordered some flowers from 1800flowers.com for my wife for Valentine's Day to be delivered to her at work. The delivery was guaranteed to be delivered on Valentine's Day and never got there.
I got worried around 2:00pm on Valentine's Day, so I decided to call and check on the order.
When I called the message said that all of there representatives were currently busy and ended the call. I didn't even have the choice of waiting to speak to someone.
I never got through to anyone on Valentine's Day and my wife never received her flowers. The day after the delivery person called and said that she was unable to deliver the flowers yesterday and couldn't say what time she could deliver them today. I called the local place that was delivering the flowers since I finally had the number that I was trying to get from 1800flowers the day before when I couldn't get anyone. I asked about the guaranteed delivery date for Valentines Day and I was told that I would have to take that up with 1800flowers.
I still can't get in touch with 1800flowers. I just keep getting cut-off. Valentine's Day was ruined for me and my wife! I would not recommend 1800flowers to anyone. I had a guaranteed delivery date but no flowers and couldn't get anyone form 1800flowers. A company that big should have a way that someone could get in touch with someone when there is a problem instead of just getting cut-off.
Failed to Deliver Flowers as instructed; in fact they didn't even check that the local store that was to deliver was open, we found that out from a second representative after the first representative said the flowers would be delivered by 7 pm (which was a complete lie)... by that time we could not go out and get the flower ourselves.. this is the second time this has happened... this time was worse given the misrepresentation (lie)!