Zwift’s earns a 3.0-star rating from 6 reviews, showing that the majority of virtual cyclists and runners are somewhat satisfied with training platform.
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Support, discrimination and bullying
I have been permanently shadow banned with no proof as to why or what for. You have taken my money regardless of this and claim I did not follow community guidelines. I can assure you this problem will not go away until you reinstate my profile that I took 5 years to build up.
Guidelines cannot be enforced!
My zwift ID was 2707917.
I have contacted zwift on several occasions and I get no response. I tried zwift forums and got banned for consuming too much staff time.
The entire Zwift support network is a complete joke. You have given the view you fully support cheats over honest members and this will be zwifts downfall.
I can produce much evidence of discrimination and bullying and where your representatives have let me down.
Claimed loss: 2 months subscription fees and alarm and distress
Desired outcome: Shadow ban lifted and apologised to.
Confidential Information Hidden: This section contains confidential information visible to verified Zwift representatives only. If you are affiliated with Zwift, please claim your business to access these details.
I tried to cancel my Zwift subscription, but when I logged in to get my old invoices, it still showed an active account for monthly renewal
I tried to cancel my Zwift subscription, but when I logged in to get my old invoices, it still showed an active account for monthly renewal. The cancellations page doesn't work and it's hard to find an option to cancel anywhere. When I tried to call, I got a recording and the call accidentally ended. Other people complain about the same thing on the internet, it seems like Zwift is making it tough to cancel subscriptions.
I can't seem to cancel my membership with Zwift, Inc
I can't seem to cancel my membership with Zwift, Inc. I've tried multiple times and it just won't go through. A couple weeks ago, I tried to cancel my monthly subscription and I thought it worked, but I didn't get an email confirmation. And now, my credit card has been charged again. When I checked the website, it still says my account will renew every month. The cancellation page only shows up for a few seconds before disappearing, so I can't cancel my subscription. I've even tried using different browsers. This is just not okay.
The complaint has been investigated and resolved to the customer’s satisfaction.
Is Zwift legit?
Zwift earns a trustworthiness rating of 100%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Zwift. The company provides a physical address, phone number, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Zwift has registered the domain name for zwift.com for more than one year, which may indicate stability and longevity.
Zwift.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Zwift.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Zwift.com you are considering visiting, which is associated with Zwift, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
A trust mark has been identified for a zwift.com, but it is important to verify the trust mark and its source to ensure that it is legitimate. Ensure that the trust mark is genuine by clicking on it and verifying its authenticity through the issuing organization's website.
Zwift website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
Zwift.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
Zwift.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Zwift.
However ComplaintsBoard has detected that:
- Zwift protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- The website associated with Zwift sells gift cards, but it's important to be cautious when making a purchase. Verify the gift card's value and expiration date, check for customer service contact information, and use a trusted payment method.
- We conducted a search on social media and found several negative reviews related to Zwift. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
I was trying to cancel my Zwift subscription but it's been a real struggle
I was trying to cancel my Zwift subscription but it's been a real struggle. Their phone line only works from 10-6 Pacific time and nobody ever picks up. I've been trying to get in touch with them for ages now. Their website is no help either - it keeps telling me that I'm already logged in. The only option seems to be to cancel my credit card so that they can't charge me anymore. Zwift is clearly trying to make it hard for people to cancel so that they can keep taking their money. It's terrible business practice and I'm not gonna use their product again. Thanks anyways, Zwift.
The complaint has been investigated and resolved to the customer’s satisfaction.
This software keep crashing!
This software keep crashing! I've been trying to get it fixed for weeks with no luck. Wanna refund for Jan and Feb fees.
Since 1/22, this program keep crashing after I finish riding and it's driving me up the wall. They keep showing a message saying "Activity details could not be loaded." That means I'm not getting credit for my virtual rides and my data incomplete. Come on, *** support! Get it together! I've tried talking to them three times and they just keep giving me the same old stock answers. Can't they just take a look at their own system logs and fix the darn thing? I've been using this program for three years and never had this problem before. Now, I'm losing time having to manually upload the files to my other accounts. Please, please, please fix this. I don't wanna give up my favorite exercise game but if this keeps up, I'm gonna have to cancel my subscription. I can't keep paying for something that's broken.
The complaint has been investigated and resolved to the customer’s satisfaction.
Zwift, Inc
Zwift, Inc. has these gift thingy that they offer for 3-month and 12-month memberships. You can find it right here: ***. When you use the gift card, the membership starts and you can't pause it. Most people use this Zwift app when it is cold outside because it's for indoor cycling. So, the 3-month membership makes sense because after that it might start to get warmer again and you can bike outside. But, when I tried to buy the 3-month membership, it said they were out of cards and I could only buy the more expensive 12-month one. This is super sneaky and a trick. But, when I asked why, they said it was because they sold out and their billing system only allows for certain times of the year to sell them. They said they were changing it, but I don't believe them because as a tech person, I don't think that's possible. They're just trying to get people to buy the expensive card.
Zwift, you have the underhanded behaviors' to start your debt order again on a profile that was cancelled almost a year ago and its pathetic service and will make sure everyone knows not to use your pathetic tool.
waynea@live.co.za
wayne
About Zwift
Through Zwift, users are able to track their progress and performance in real-time, access personalized training plans, and participate in a wide range of virtual races and events. The platform uses advanced algorithms to simulate varied terrain and weather conditions, providing an incredibly realistic and engaging experience for riders and runners alike.
One of the most appealing aspects of Zwift is its ability to bring individuals together in a way that would have been impossible just a few years ago. Whether you're looking to ride with friends who live across the country or compete in events against athletes from all over the world, Zwift makes it possible to connect and engage with individuals from all corners of the globe.
In addition to its social and competitive elements, Zwift is also a powerful training tool in its own right. The platform is designed to help athletes achieve their goals and reach new levels of fitness and performance, and its advanced metrics and analytics enable users to track their progress over time and make data-driven adjustments to their training plans.
Overall, Zwift is a powerful, engaging, and highly effective training platform that is revolutionizing the way that cyclists and runners approach their training and performance. Whether you're a veteran athlete or a newcomer to the world of exercise, Zwift offers something for everyone, and its immersive virtual environment makes it a truly unique and exciting experience.
Overview of Zwift complaint handling
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Zwift contacts
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Zwift phone numbers+1 (855) 469-9438+1 (855) 469-9438Click up if you have successfully reached Zwift by calling +1 (855) 469-9438 phone number 0 0 users reported that they have successfully reached Zwift by calling +1 (855) 469-9438 phone number Click down if you have UNsuccessfully reached Zwift by calling +1 (855) 469-9438 phone number 0 0 users reported that they have UNsuccessfully reached Zwift by calling +1 (855) 469-9438 phone number
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Zwift emailssupport@zwift.com97%Confidence score: 97%Supportinfo@zwift.com97%Confidence score: 97%Support
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Zwift address111 W Ocean Blvd, Long Beach, California, 90802-4622, United States
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