Zoosk
reviews and complaints

I logged on today as usual however all of messages and alerts were gone. It was if I had never been on my account. I just paid a 3 month membership now nothing is showing from the past. I would like a refund if this what happens to make me pay more because I bought a special package. When I called customer service I received a recording number was not valid. Please help with this matter.

My handicapped and disabled brother was "catfished" by a member of the Zoosk dating site. It is currently under a police investigation . Zoosk needs to confirm people are who they state they are especially since money is given for membership. My brother as a challenged senior citizen has suffered greatly. The "lady" he was talking with pressured continually for money so "she could fly out from Missouri and be with him". Luckily his banking institution was on its toes. I had to redirect money being sent twice. Then I had to go back to his investments people to cancel another attempted money scam involving the same Zoosk member. The final part was several phone calls wondering what happened to the money. My son had power of attorney and we have been in contact with our family lawyer. I am going to be in contact with the FBI scam division as well as this is an interstate crime.

They continually edit your profile if you state something they do not like (such as not wishing to renew once your subscription ends). THEN, out of the blue SUSPENDED my profile due to "security reasons" b/c I reported/blocked 4 in a row spammers who used the SAME templated message. I assume these are fake/planted profiles that THEY generated (probably, timing was too suspicious), then asked me to create an entire new profile with a different email to continue (and add a free month, boo). I have used the SAME email on similar sites with no issues, so why all of a sudden, was my address "compromised"?

When they refused to pro-rate a refund for the remaining 2 months of my subscription, I put in a dispute with Paypal (better results than with a credit card), and got the ENTIRE original price refunded. Scam scum site...avoid.

I called and email complaints to Zoosk regarding scammers sending the same story, a photo, name and different emails. I made copies and sent as proof. I requested a full refund, I was informed, report the incident and block the person. I'm disgusted and disappointed with their response & no regards to the safety of women! They only care about the$$

Cecily from St. Louis has a photo on her profile that does not match her actual pictures. She contacted me and wanted my cell number so we could chat off the site. Then she sent me her "actual" pictures that did not match in any way to her profile picture. I suspect fraud as she promised me many "personal favors" in exchange for personal favors from me. She is at least 15 years younger than me and seems to be extremely gorgeous. Why would a 40 year old be interested in me at age 68? You should investigate her.

Customer service and too many fake profiles for scammers

This lady and her attorny are seeking financialy secure elderly men as targets to set up and later shake them down for money making fauls claims aganst them and if not paid will sue them.

Maryann spence
9175 ramblewood dr
coral springs, fl 33071

tel954-496-6261

Zoosk Dating site have taken £99 from my account unlawfully for a 1 month subscription of £25 which I set up yesterday afternoon. The amount they took equates to a year which I did not agree to. I had a month to unsubscribe before they took another month out but instead they have already taken it.
I have unsubscribed and only used the site for four hours, yesterday being my first day 02/02/21
I have emailed them to know my intentions of reporting them to the bank.
I have also told them I will be sending a merchants investigation if they do not refund me.

I am a Zoosk subscriber. Lutheranoutdoorsman is my username. This morning when I was on Zoosk a female's photo came up from Sand Coulee, Montana, Zoosk member #66. I responded too quickly with my telephone number when asked for it by text on the site. Then I noticed Zoosk Member 66 switched to Sacramento as a location. I confronted the person by text on my phone off the site. Then I noticed she switched her location to be from Portland, Oregon. This scammer is obviously phishing for telephone numbers and changing locations listed. Get the profile canceled, please. I also had trouble with Sassiesue supposedly of Nampa Idaho. She gave me her phone number. After we spoke in the evening, the next day she got mad at me for having given me her phone number? I now believe both of these accounts may be fraudulent.? Jack Schilla, Valier, Mt. 59486. My email is [protected]@gmail.com

I was blocked from Zoosk and they said I had activity on my account and I feel someone was using my account I did not do it and I feel it was unfair I do not have another email and I want this to be fix and resolved I feel it was a misunderstanding as well I want to file a complaint and I thought it was a scam

My email was blocked

Christina Ingram

[protected]

They claim to be #1 dating site not true they have nothing but fake profiles and people dont respond to any thing period the matches are incorrect to

I attempted to create a new Zoosk acct today. I was prompted to subsribe, which I did, and paid 29.99 for one month of service. The money was taken out of my account by Zoosk, yet some ten hours later I am still being told to " subscribe" when I try talking or using the service. I emailed the customer service to resolve the situation as none of my email addresses or passwords are working. They replied with, " Sorry to see you go, but we'll offer 25% off if you choose to come back. I emailed a second time to tell them I DONT want to leave Zoosk, I want it resolved as to which email address is attached to the account that I PAID for a subscription on this morning. I need this resolved. I dont want to pay the $29.99 for this service if I can't even access any of the users or the services they offer. That is robbery. I need it resolved, and I need it resolved sooner than later. I am not the type to just " throw" money into the wind.

12-21-2020

I have been Blocked by an Administrator and I have NOT Posted or Uploaded any Nudes...Semi Nude...or Rude Comments. I believe that this has been done by Error. Please...help me unblock my account. My screen name is BigMouthMyWorstEnemy. Please...I'm in the hospital for I have gotten sick from the passing of my husband and my friends and family told me about this site cause...they said that I need to stop holding a Torch cause...it will be 2 years in March and I have had to relearn to stand and walk also...my memory is messed up. This is my oulet from all of this. My email is [protected]@yahoo.com
Thank you for your help in this matter...God Bless...

I have an account on zoosk and now I cannot login to use my account and an administrator at zoosk blocked my account on social media and will not let me login to my active account and my account and the upgrades are active when I could go to my account settings before I was blocked...
This has been going on since 12/07/2020 thru 12/20/2020
And now I would just like to receive a full refund and zoosk did not live up to my expectations...

I joined zoosk. Received a message and to reply I had to subscribe so I did. Then any message I tried to send was blocked as my email bounced but I've received all the emails. I either want my subscription returned or to use the service I paid for.

I cancelled my subscription in July 2020 but I'm still getting charged to my debit card .

I have been a member of Zoosk for a year and am very dissatisfied with their 'sharp practice'.
Many of the people on the site are not actually there, which means you keep messaging a potentially empty space. I know this to be true because people that I know who have left zoosk still appear on the site. This means that they get a message to say that someone is trying to contact them, and in order to see the message they have to re-register and pay.
The person messaging does not know if they have read their message unless they pay more.
Totally unacceptable.
I will not be renewing my subscription and i urge anyone who reads this not to subscribe.
Crooks!

This site is full of scammers! They all start the same way - getting really nice compliments from someone. Then they say their membership is expiring, so let's talk offline. Next comes some sad story about something that happened, and can you lend him money?
Today I got an email verifying that I wanted to change my password! Nope, I did not request that!
I tried contacting Zoosk staff, sent an email and never heard back. Stay away from this site! They are not ethical!

I was actually contacted by a scammer on this site. He used a genuine persons profile off the dating site then suggested we both use what's app to stay in touch. He persuaded me to come off zoost and even said he was going to get special leave from his so called special forces job to visit me in uk then we could get engaged. He said I had not to tell family members he is asking me for money to do this due to the secretive nature of his job. This whole scenario gave meits if stress and I even tried to sell my wedding ring to raise funds. I am a single parent to a teenage daughter do fo not have my h money anyway. I also tried to cash in a pension early. I feel that zoost should be checking regularly about the profiles of men who are on this dating site and run secret undercover scenarios of men on there. I I became very unwell mentally due to stress of not being able to raise. Funds for a person to come and visit as they weren't who they were purporting t be made to me even more unwell.
I did not report this matter e. Ztjis arluer as I was too embarrassed but I have kept all conversations on my old handset. I actually changed my handset too as I am sure they hacked into my fone. Not long after I had been in touch with this person my bank account was compromised also.

August 2nd, 2 withdraws [$29.97 and $59.95] were taken out of my bank account. I called [protected] and they agree it was fraudulent. A week later no refund, I called again, they told me it was my bank fault. 3 weeks later they give me a ticket number and for the 2nd time, orders numbers to be reimbursed. The bank did the research. There was not such a thing. I WANT MY MONEY BACK NOW. I am copying this message and file a complaint with Customer affairs in San Francisco. Enough is enough.