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1.6 333 Reviews 319 Complaints
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Zoosk complaints 319

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T
5:32 pm EDT

Zoosk Zoosk

My name is Alan N Miller, M.D.

I have been unable to log into Zoosk for many months. I get an error message informing me that I have been blocked by an administrator. I have absolutely no idea why. I have never, ever violated any dating site's rules.

Please explain why this is happening and how an administrator could have made a mistake like this.

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7:56 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Zoosk Fraudulent payment

A fraudulent payment was made to ZOOSK from my account. I have emailed them. The amount came off my Capitec account as: Purchase -R517.74 from CREDIT CARD; Ref ZOOSK [protected] ranciscoCAUS; 17-Jul at 01:09 South Africa Standard Time.

Desired outcome: Money must be returned

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R
5:06 pm EDT

Zoosk Online dating scam

I've reported to Zoosk about a scam about a three of their members and no action was taken.

I've had 3 gentlemen request money from me on Zoosk at various times. Their names are Borris Baratta, Fran Bartek and the last only known as Noah. I have pics of all three gentlemen.

Borris has asked in excess of $30K of wire transfers. Fran asked for a $100 Apple gift card

Desired outcome: Due diligence to screen members

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10:47 am EDT

Zoosk Paid subscription shut down

On 6/25 I paid for a month subscription for your service using my personal Visa credit card and it was paid. Several days after it started it was discontinued and I was no longer able to use the site. I dont understand why this happened but want to know why.

Susan Lee Caruso - Sweet Sue

[protected]@hotmail.com. [protected]

Thank you

Desired outcome: I would like a credit for this error and have my subscription reinstated.

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L
12:21 am EDT

Zoosk Fake and Fraudulent profiles

I am disgusted with the number of profiles (contacts) just in the last few weeks by fake fraudulent men on this site! After the first one when it was evident there were no actual real people behind the burner phone numbers nor any information on google or anyplace else, I became more cautious even asking what I thought were the right questions. They are smooth operators, but this gal has been lied to and scammed for the last time on this site. I will be plastering my warnings all over my IG and FB accounts as well as any reviews for any of the dating sites. Zoosk needs to do a little bit more work with regard to pr otecting us. They sure are collecting their $, so maybe actually do more than "verify" a phone # or FB ? Seriously? This is shameful. It's not even the $ at this point, I just want to warn anyone against trusting this site at all. Here's another sign...their accents are all so thick and their stories are even more unbelievable.

Desired outcome: Protect real profiles and stop these scam artists!

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Gail Flanagan
, US
Sep 07, 2022 10:55 pm EDT

Thank you. Same thing just happened to me. I fake profile of a European guy and then a guy with a chinese accent called me.

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D
4:30 pm EDT

Zoosk New account transfer from old account

Vi at Zoosk said she would transfer my account from [protected]@gmail.com to a new registration: [protected]@gmail.com

Desired outcome: New active account

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5:01 pm EDT

Zoosk Scam website

I signed up on June 1st, and in that time I have been ghosted more than once, had my time wasted by a scammer with a fake profile, and today was cruelly insulted by some jerk who thought I did not have a right to ask for the man I deserve. This is on top of being view-stalked by every obese man in 500 miles, guys who looked like my father (and I'm 60, so that's an achievement) and men too cheap or inarticulate to buy a membership or write me a letter. On top of that, they send me "matches" who are basically the same in each email, or so far off my requested requirements as to be useless; their website is buggy, tells me I have matches I never chose, etc. Oh, did I mention the fat old fart who told me, "I'm looking for a sexual friend"?

Desired outcome: I want a refund AND an apology for the insults and scams! And I want them to completely delete my profile!

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8:08 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Zoosk Unfair treatment

I have just signed up a profile with this Zoosk network and just fee hours after joining their services from referral from my daughter, I found that I couldn't get into my profile anymore. I have tried to call their customer care number endlessly with no one picking up the phone.

This is very bad for a company that is suppose to help people meet potential partners. The emotional hurt is too much. Please can you pick up the phone and explain this action to me or atleast rectify this problem because it is completely unfair to treat a customer like this.

I am furious because thisbis completely unfair

My email is [protected]@proton.me

Desired outcome: Reactivate my profile or explain why you don't pick up the phone

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J
6:16 pm EDT

Zoosk cat fishing

I was contacted by someone posing as a woman named Juliette, but it became clear that this was a scammer. When she texted me the phone number was listed as belonging to someone named Phaquari Sketti . When they became inquiring regarding my income, it was obviously a scammer. They posted a picture of an attractive lady as bait

Have a photo but it would not upload

Desired outcome: delete their profile

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Italee Milhouse
, US
Jun 23, 2022 7:10 am EDT

This is a terrible dating site nothing attractive on the site it must be the bottom of the barrel the men only want sex

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J
9:30 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Zoosk Paid Member/Login

Hello,

One day after I paid for a month of $29.99 membership, I was unable to log in. Why? The error message says "EMAIL AND PASSWORD DOESN'T MATCH"

Desired outcome: please fix the log in thank you

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7:59 pm EDT

Zoosk Zoosk charges

I sent several messages, including me not able to use the site "New Zoosk"Years ago. I have told you repeatedly to end my billing since 2017. Furthermore, I can not use the site. It doesn't have chat. The woman that you claim left me messages did not, they told me it is a trick to get us thinking we had some. I did have an account many years ago, however, I never met anyone. Then you said my cried card was bad, so I tried 3 different good cards. Finally, after some time, the last charge was charged. There were no messages ask you claimed in my email. I did talk to 2 women, but they only wanted a gift card number.

I want a full refund. I want to end this mess. You are doing fraud. Unless I get a full refund and end this, I will file fraud charges.

I wrote to you several times, but you will not respond.

Desired outcome: Full refund and end this mess.

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Conrad99
Fairfield, US
Sep 12, 2022 1:51 am EDT

did you get a refund?

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G
10:46 pm EDT

Zoosk False profiles and contacts.

Zoosk is allowing foreign nations like CCP to infiltrate their website. As well as false profiles that are of social media personalities or celebrities. Be aware, that seeing that they profiles with numbers in them, proves that they are from China. Possibly to scam or steal from good folks are trying to date in an innocent setting.

The picture that I have given is a person known as Emelia Hartford. A Chinese national, profile has numbers in it.

Desired outcome: To have the company checked into a possible front from foreign powers.

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1:00 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Zoosk zoosk paid acct.

After having paid for 6 months of Zoosk acct privilidges late Nov 2021, My acct was suddenly locked in April 2022 and I was locked OUT for no reason after only 5 mts. During these months I have tolerated dozens of FAKE replies to my profile, or the "auto-bot'' as they are called,. in which zoosk attempts to generate interest to get me and others to continue to spend MORE money so we can keep replying to their Faux female responders.

But for some unknown reason, my acct was locked. I got no warning, no hint that I might have broken a rule, when all that I ever did was reply to THEIR fraudulent messages from non-existent female members.

I want to know WHY zoosk locked me out before my 6 month membership was over. I had a couple of REAL contacts there that I have no way of contacting now thanks to Zoosk moderators and their trigger happy attitude toward PAYING CUSTOMERS.

I paid for a membership at Zoosk because they had SOME satisfied customers in reviews. I now wonder if those were not faux reviews like so many of their "female profiles" ARE.

Desired outcome: My acct re-opened so I can use my remaining time on my PAID acct.

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R
6:18 pm EDT

Zoosk Subscription

Today, 05/15/2022 and I was charged for a one month subscription without my ok. I want my money put back in my account within 24 hours or I will sue. I did not say you could take that out of my account and I did not have the money for a subscription causing me to be short on paying my bills. I want it back in there imediately. My name is Rhonda Kim Bell. I had a subscription in March I believe or February and only for one month and did not renew and as soon as I added time for my icloud you all decided to get into my bank account I just added just for icloud and take it out. I have a lawyer for a boy friend and I will sue if that money is not put back in there. That is fraud of a banking device. Send all response to kim.[protected]@outlook.com and I want a receipt of that money by in the morning. Rhonda Bell

Desired outcome: I want my refund of all the money you took out with an apology and I want it by Monday 05/16/2022 and i want you to be responsible if someone else tries to use my banking bc of you all using it in any way .

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R
3:31 pm EDT

Zoosk Product Quality

I have been on this site for months and nothing has happened to start anything. Women's profiles are incomplete, outdated and are not taken in a serious manner. There is no benefit from zoosk coins or "Enhancing" my profile when women may not even be responding to profiles that have not been used in years. The "Gifts" to send are meaningless and the Smart Pick, Carousel, And basic searches, give me profiles as far as 400 miles away which is pointless. I have seen this site ranked in the top ten but, now it is a site where women put up a pics for attention. They write nothing about themselves, or their story and it's just an empty profile, taking up space. I receive no messages, barely any response to anything. I feel the site is not contributing enough to match active, serious, complete profiles together. The site is useless and moving in a direction that doesn't give me what I need to find a relationship.

[protected]@yahoo.com

Desired outcome: I would like to receive a full refund for the subscription I paid, then I would close/delete my account.

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R
8:14 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Zoosk Dating service

I paid 29.95 for a month service but I messaged two people and they replied but I can't see it I want a refund of my payment today

Desired outcome: Refund

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R
12:22 am EDT

Zoosk Zoosk dating site

They take my subscription fee of $46

But keep sending back to my email address for confirmation and to fill out basic information for my profile?

I can't message or wink or any other [censored]ing features they say it is they offer

I want to be given my money back and a free 6 month subscription.

This a cheap scam which I paid for and a rip off app.

Always have to get confirmation of my email and they say its to fill out your basic info I have to confirm my email.

Which I have tried over and over a fcking again!?

Desired outcome: Read abovementioned comment.

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J
4:29 am EDT

Zoosk Speak to representative I'm trying to contact livssa89 Bayard u gave me a free trial yesterday I could not find her please help me

Help meplease u weresupost to help me yesterday help me now

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3:25 pm EDT

Zoosk Messages

A friend sent me a message on 3/28/22, but her subscription expired before I was able to read it on 3/29/22. I am paying for a subscription so once those messages are sent to me, you should not be able to delete them until I have had a chance to read them. How can I get to see her last message?

Desired outcome: I believe that I deserve to be able to see her last message. Her profile name was Taken and she was from Greenbay, WI

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3:32 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Zoosk Zoosk

Every day I get a lying spiel "we did a little DIGGING and found some NEW.." The problem is that these are the same old faces that I've tried unsuccessfully to remove from my in-box. Zoosk service claims that they won't re-appear but they invariably do. It has really gotten old , especially when they lie about their "features." At least Match lets one permanently delete uninteresting profiles.

Desired outcome: Stop lying about digging, new, and deletibility

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About Zoosk

Screenshot Zoosk
Zoosk is a popular online dating platform that has been connecting singles from all over the world since 2007. The platform boasts of over 40 million members, making it one of the largest dating sites in the world. Zoosk is designed to help singles find their perfect match by using a unique matchmaking algorithm that matches users based on their interests, preferences, and behavior.

One of the standout features of Zoosk is its user-friendly interface, which makes it easy for users to navigate the site and find what they are looking for. The platform is available on both desktop and mobile devices, allowing users to access their accounts from anywhere at any time. Zoosk also offers a range of communication tools, including chat, messaging, and virtual gifts, to help users connect with each other and build meaningful relationships.

Another great feature of Zoosk is its advanced search filters, which allow users to narrow down their search results based on specific criteria, such as age, location, interests, and more. This makes it easier for users to find compatible matches and start conversations with people who share their interests and values.

Zoosk also offers a range of safety features to ensure that users can use the platform with confidence. The site uses advanced encryption technology to protect user data and has a dedicated team of moderators who monitor the site for any suspicious activity. Additionally, users can report any inappropriate behavior or content to the site's support team, who will take appropriate action to ensure the safety of all users.

Overall, Zoosk is a reliable and user-friendly dating platform that offers a range of features to help singles find their perfect match. With its large user base, advanced search filters, and safety features, Zoosk is a great choice for anyone looking to meet new people and build meaningful relationships online.
How to file a complaint about Zoosk?

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1. Log in or create an account:
- If you already have a ComplaintsBoard.com account, log in. If not, create a new account.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. It is located at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Zoosk in the 'Complaint Title' section.

4. Detailing the experience:
- Guide users on key areas to mention in the complaint, including transactions, nature of the issue, steps taken to resolve, personal impact, etc.

5. Attaching supporting documents:
- Remind users to attach any relevant supporting documents, avoiding sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field for financial losses and the 'Desired Outcome' field to specify the resolution sought.

7. Review before submission:
- Stress the importance of reviewing the complaint for clarity, accuracy, and completeness.

8. Submission process:
- Submit the complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to the complaint on ComplaintsBoard.com.

Ensure each step is clear and structured to assist users effectively in filing a complaint against Zoosk on ComplaintsBoard.com.

Overview of Zoosk complaint handling

Zoosk reviews first appeared on Complaints Board on Jan 17, 2010. The latest review Mixed Feelings About Zoosk: A Personal Perspective was posted on Apr 2, 2024. The latest complaint zoosk profile was resolved on Mar 26, 2018. Zoosk has an average consumer rating of 2 stars from 333 reviews. Zoosk has resolved 46 complaints.
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  1. Zoosk contacts

  2. Zoosk phone numbers
    +1 (888) 939-6675
    +1 (888) 939-6675
    Click up if you have successfully reached Zoosk by calling +1 (888) 939-6675 phone number 6 6 users reported that they have successfully reached Zoosk by calling +1 (888) 939-6675 phone number Click down if you have UNsuccessfully reached Zoosk by calling +1 (888) 939-6675 phone number 41 41 users reported that they have UNsuccessfully reached Zoosk by calling +1 (888) 939-6675 phone number
    Head Office
    +1 (415) 362-1000
    +1 (415) 362-1000
    Click up if you have successfully reached Zoosk by calling +1 (415) 362-1000 phone number 3 3 users reported that they have successfully reached Zoosk by calling +1 (415) 362-1000 phone number Click down if you have UNsuccessfully reached Zoosk by calling +1 (415) 362-1000 phone number 57 57 users reported that they have UNsuccessfully reached Zoosk by calling +1 (415) 362-1000 phone number
    Customer Service
    +1 (415) 398-8981
    +1 (415) 398-8981
    Click up if you have successfully reached Zoosk by calling +1 (415) 398-8981 phone number 5 5 users reported that they have successfully reached Zoosk by calling +1 (415) 398-8981 phone number Click down if you have UNsuccessfully reached Zoosk by calling +1 (415) 398-8981 phone number 45 45 users reported that they have UNsuccessfully reached Zoosk by calling +1 (415) 398-8981 phone number
    More phone numbers
  3. Zoosk emails
  4. Zoosk address
    475 Sansome Street, 10th Floor, San Francisco, California, 94111, United States
  5. Zoosk social media
Zoosk Category
Zoosk is related to the Dating Services category.

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