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1.6 14 Reviews 319 Complaints
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Zoosk Complaints 319

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2:16 pm EDT
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Zoosk zoosk dating

dear sir or madam every time I want to log in on the zoosk dating site my desktop declines why. can you please put it right for me please ok cause I can never get on here wth my computer and my phone and its getting rather boring and very fustrtion as well so can you please get it sorted as I am actually paying to go on there is there something wrong with your site for it to stop me from getting on here or not

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7:46 am EDT
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Zoosk cancelled subscription but was charged a future month

I cancelled my subscription with plenty time but have since been charged for a further month. I only subscribed for one month and cancelled before the subscription ran out, so shouldn't have been charged again. Please refund this fee and ensure that it has been cancelled and that I'm not charged again, and remove my account details. Please contact me via [protected]@sky.com or [protected]. Anita Sykes

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Victoria Liao
US
Jun 23, 2018 8:48 pm EDT

i need to find out why. my problem or theirs

V
V
Victoria Liao
US
Jun 23, 2018 8:46 pm EDT

i met the same problem. they keep charging me.

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5:22 pm EDT

Zoosk zoosk

I purchased a one off monthly subscription with Zoosk NZ. It seems they have been taking money from my debit card for the last few months. They owe me over $120, I haven't even been using the app at all. Very disappointed as i never saved my credit details with them. In fact i never save my details with anyone not even spark my cell phone provider. I have notified bank, cancelled debit card and will be informing the police about this matter. As it is fraud / steeling whatever you wanna call it!

Thanks
Amanda
Taranaki
New Zealand
manda.[protected]@hotmail.co.nz

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1:24 pm EDT
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Zoosk profile

Shame on you zoosk — did you put a profile out there to lure me in... Or did the profiler himself?

Seems odd that after contacting customer service on friday regarding another issue — his profile would suddenly disappear... Along with our full thread of both incoming and sent communications. Had he merely closed out his account... My messages would still be there...

There'd better be a very good explanation for this!

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4:25 pm EDT
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Zoosk subscription

Hello,

Id like to make a complaint about my subscription and charges Ive had to pay.
I paid for only one month of subscription and you charge me for 5 months now and Ive never renew it! I usually dont check my bank account but I did it today and found out about it. Its rediculous. I hope its some kind of mistake and I can get my money back.
Id like to add that I met somebody on your site so I can put a very good review and tell everybody how happy you made me but the one thing is the subscription. I hope youll sort it out in a good way for me because its wuite a lot of money...

Regards,
Emilia Machala

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SoulTraySky
MX
Apr 08, 2018 8:56 pm EDT

hallo this submt is very strong to atendance but i mejore d the sentence in this average ned yu colud eliminated all sentnces or musk all hive ina ll ordenador comprended to mejore the realiced and stop cuatros
I RECOMENDING THIS SITE IF U CAN CONTACT ME...

Grand Parq, Av central 20569
Az. Arizona 357
Fax. [protected] or ...
Phone(cel) [protected]

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6:03 pm EDT

Zoosk unauthorized credit card charges

On march 29, 2018, I was already a "user" but not a "member", I considered being a member but saw the prices and decided no way! I then was automatically subscribed and then they kept hitting my account for over $264.00 in charges, 4 individual. This was over easter when I discovered when I attempted to pull out money to shop for my step kids that I had insufficient funds. I immediately looked online at my banking and saw that there were 4 more pending, I called my bank and they stated call back when they post. I did so and am now going through the process of disputing through them and my bank. I emailed zoosk and requested a refund immediately when I was aware that I could do this and that the transactions had been posted. This company is grossly unethical and should be shut down! Do not use this company for anything and certainly do not enter your credit or debit info because as soon as I did it was like the system automatically took that info and subscribed to service after service after service. I do not know how they sleep at night, I will be contacting the federal complaint board, and writing every letter I can to whoever I can to prevent single mothers like myself from going through the mess I did, some people I have read have been charged 1800. Beware

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10:19 am EDT

Zoosk stealing money

I paid $29.95 - the money was taken and then I am told after the fact I am blocked from the web site and I am not told why- yet they keep my money.
I want a refund, my $29.95 back.

If the services cannot be rendered by the company - the funds should be returned. I was not told of this until AFTER I paid.

DATE: 03/29 & 03/30/18
[protected]@gmail.com

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3:28 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Zoosk zoosk profile

This has been sent multiple times to zoosk and profile is still up.
You need you to deactivate the account luckyme (D. Mcleod) He has an STD which he has given many women. He DOES NOT use protection and is putting women's health at risk. To keep this profile up after knowledge of this is NOT unethical. Please help protect women.
Do not turn a blind eye just because this member is shelling out money for coins.

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Resolved

No thanks to complaintsboard.comwho is equally shameful for not allowing someine to edit/delete their OWN complaint

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5:21 am EDT

Zoosk I can't get onto your zoosk app

Hi I've sent several messages to you since Friday to [protected]@messaging.zoosk.com stating that I can't get into the app. Please can you advice what to do to rectify this problem. I hope you will add the days I have not been able to use the app to my account. I have paid 3 months in advance so I can use the app. Please can you sort ASAP as I have several messages I need to read.

Many thanks
Emma

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10:25 am EDT

Zoosk dating site

I joined this site in late November/early December 2017 for a 6 month period. At the end of December I put my profile on hold since I was going away for a month. When I returned at end of January 2018 and tried to log on I was unable to gain access. I hit forgot password (although I was certain of my password) and was sent a link to change. Tried again and still could not get in. Eventually I could not even get link so contacted customer support. First they said my email did not exist on system then they finally told me that I had been blocked for security purposes and if I wished to use up my paid subscription I would have to create a new email and log in again. I said I did not want a new email and I wanted my profile so I could ensure all photos were deleted. I received various answers, demanded to speak with a supervisor (sounded like it was someone in their car) and was told same thing. They assured me that my profile had been deleted. Today I received an email from their site saying someone has looked at my profile...so what does that tell me? I have contacted them again to ensure they do not renew my subscription as I am unable to access my profile to delete subscription. This is a bogus site that is unethical in its practices. Even the short time I was on there I was contacted by fake profiles.

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11:22 am EDT

Zoosk monthly subscription cancelled but was still charged

My monthly subscription with Zoosk dating service was supposed to end on March 14, 2018. So, to alleviate any question on resubscribing or being charged for another monthly subscription, I cancelled my account on March 13, 2018 and have an e-mail that states my subscription was cancelled. On March 14th, I found that they had still taken the $29.95 monthly subscription fee from my account, and claimed that I had to cancel 24-hours in advance. No where in their "Terms of User Agreement" contract, or in the e-mail I received from Zoosk, does it state that you must cancel your subscription 24-hours in advance. I then called them on March 15, 2018 for a refund of $29.95, and they denied my request.
No where on this page does it give the option to "attach" any documentation, as I would have included my e-mail from Zoosk.

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2:15 am EST

Zoosk con artists posing as potential dates

I signed up as a trial member, I've had 3 potential woman supposably looking for a relationship. But all 3 women's locations we're false, they were however all from Gauna, Africa and not from the State I live in, which is Wisconsin. They all tried to con me the same ways into wiring money to them, first they convinced me to chat with them on Hangouts App. Then tried to convince me they were looking for a serious relationship, then sending naked photos of themselves, then stripping naked and putting on shows live via satellite, then gave me sad stories of how their Mum or Mothers that we're ill, or of a little child brother or sister that were ill, and begged me for days to wire money to them. All 3 women had wrote their mobile phone numbers across their profile picture on your site. All 3 women gave me false names, false ages, false job history or career. All 3 women used the same false first name, "Shelly". All 3 women asked for the same amount of money, $450. then when being rejected by me of agreeing to send $450., they all asked me how much I would be willing to wire them, I said none. And yet they kept trying to convince me that they were not criminal con artists . Finally I blocked them from contacting me. Your dating site needs drastic improvements. My suggestion is to make your customers verify their location, their true identity, perhaps verification with a photo of drivers license, that would show proof of both identity and location, and prove they are not from overseas, like Africa. I've read nothing but bad reviews about your dating site, complaints after complaints of how their are so many fake potential dates and costly memberships with hidden fees. I rate your dating site giving it zero stars. Maybe Zoosk name for the site should be called, "Fraud Dating" or "Date a Con" Maybe "Shelly Date"

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12:20 pm EST

Zoosk unethical practices

Zoosk lists members that have not been active in years. I verified this through someone I knew whose profile had come up on site. I was recently billed after cancelling my account with Zoosk. I followed all online directions (which are not obvious on how to find) and cancelled my account. What Zoosk did not tell me was before you cancel your account, you must first find (which is not easy to find) the window that stops automatic billing. Automatic billing is enabled as soon as you start you account. Immediately after joining, I found this switch and turned the automatic billing OFF. This is something you learn to do on all subscribtions. However, 3 weeks later when I decided to cancel my account due to them listing profiles of people who were no longer active, I decided to completely cancel my account. Apparently when I did this, it turned my auto renew back on and I was billed a month later. Upon calling the number on my bank statement, I was told the best they could do was refund half of my money. During this time I was off the account, my password no longer worked to log on, so I know without a doubt that the account was canceled. So... they kept half of my money that they took from my account even though my account was cancelled and I no longer had access to it. (which.. by the way would be the only way to remove automatic billing) I ran into multiple scams and inaccurate information and non-existant profiles from people that had stopped using the site years ago. This site gives you false information about users and has questionable billing practices. NOT a happy camper here.

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11:11 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Zoosk unethical behavior

Zoosk has the practice of reviewing any changes to a profile to ensure that they do not violate the terms of use. They repeatedly denied a change I added to my profile even though it did not violate the terms of use. The reason given was:
Zoosk may occasionally make changes to your description in order to...
Remove any use of your full name.
Remove any of your contact information, including phone number and email.
Remove any profanity or sexually explicit remarks.

The comment that they deleted was my referencing the fact that on my profile I am "Facebook Verified". I simply referenced a fact which Zoosk had added to my profile, yet they would not let me have that in my profile. After multiple attempts to add this back to my profile and it consistently being deleted I contacted Customer Service 2 times to no affect. I emphasized that I was not violating any terms of use and that their method of conducting business was unethical.

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John Smith
US
Apr 30, 2020 6:40 pm EDT

They also will not allow a member, paid or unpaid, to state that he (or she) will be off the site temporaily. As indicated elsewhere, they want to keep the perception of large memberships, which in effect, deceives paid subscribers into thinking there are more active members and potential respondents than is the case.

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1:55 pm EST

Zoosk zoosk constant problems

I would not recommend this site. Firstly there are hundreds of dead profiles that are no longer used and zoosk has kept them to fill out their numbers rather than them being deleted. In my locally, over 95% of profiles are old and dead profiles no longer used. That in itself is fraud as paying for a service to view old dead profiles is a rip off. Next there are the constant issues with the site and its malfunctions. Messenger constantly disconnected and prompts you to re-connect all the time. Next issue is trying to verify your account ...you input your number and get a txt message and pin code, you enter the pin and it says pin invalid. Next issue, if you do pay up to them as ive done in the past, five days out of seven you cant message anyone as it tells you when you log in that you have reached your message limit when you have not even sent any !...this is all rather bloody strange considering you are supposed to have unlimited messages when you become a paid member. Also be aware of recurring billing as even if you cancel your subscription, they actually re-subscribe you. Always use paypal and never a credit card, as if you have any service issues with zoosk, paypal will refund your money and put a stop to zoosk taking any further payments. Next issue is, you make a password to access your account and next it does not work and the only way you can get into your profile is via the emails they send to you or via your facebook( dont recommend using fb as zoosk steals your contacts, data and personal info). So, all in all...another dating site that claims to be the bees knees ...when in actual fact they are not and the site is plagued malfunctions that have still never been rectified years later. Oh, one final point...customer service is virtually non existent ...you cant phone them and even getting an email response is rare to zero !

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12:37 pm EST
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Zoosk I was double billed when I told them about it they would not refund so I ended up paying twice for same service. rip off

I signed up for Zoosk. I typed in all my personal information but ended up having to redo it. Some how they say I created two accounts for services for the same period of time. When I brought this to their attention, they billed me twice for both accounts for the same time period. When I told them why would I need two dating sites one would do the exact same thing as the other. Total rip off. I ended up paid them double for the same service for the same time period for fear they would adversely affect my credit report as a non-payment.

Would they could have done is look at the other account and they would see that I did not even use it. No login-not used. Stay away from Zoosk dating site.

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11:26 am EST
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Zoosk scam

David R Myers
email [protected]@gmail.com
phone [protected]

I have been talking to David for 9 days via email because he stated he was in the Army and just sent to Turkey for a mission. Everything seemed to check out he was very kind, thoughtful and gentle. But then out of the blue he asked for $850 because his wallet was lost while on patrol. When I said no he got extremely upset with me but continued to push for the money. He has asked for it for 3 days now. When I told him it was a scam he backed off for awhile but today said if I can't give him the money to send an itunes gift card. I tried to push to get an address but he would not give me one. I went to report his profile but it is gone. Attached is the picture he sent to me no idea if that is actually him since we never met. I tried to search it on google images but nothing came up. I searched the telephone number and it is a text to message email number which online reviews state most scammers use this form of communication.

I just don't want anyone else to get scammed. Luckily I did not send anything to him.

Thank you
Nicole

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5:37 am EST
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Zoosk dating site/predators

10/2017-12/2017
Lawrence M Alexandre, Trigger, are 2 of his fake names
That is his email address at least one of them
I was approached by someone that said his boss was a widower he saw my profile through his connect on zoosk.. He said please email him I promise he is a nice man and he is good looking.. He won't make a profile on here but he really liked your profile... I emailed him and he told me about family and acted as though he send a photo>So I said your photo was not attached so he attach oneWe emailed back and forth said he was living in Hot Springs had a daughter 22 named lilly he lost his wife 6 years before...after couple of weeks he ask if i could let him use my computer through team veiwer he had a meeting and his computer was messed up... I already knew he wasnt real so I fixed an old computer so I could catch him.. I had him on there I had his IP address number of phone almost his exact location.. I call the police they stood right there and said the could not do anything.. regulations keep them from it.. I was livid.. I videoed him in my computer making names up and going to dating sights to draw in women to scam.. police right there
So if you get scammed dont think there is anyone gonna run to help you.
Always know that if it sounds to good it is.. if they ask for anything never give them a thing always get a id and check it out..his was fake.. take photo to local police have them run a check on them..
I want money back for one month 29.99 ..I checked the one that said one month only and they automatically charged my account the next month
I dont mind paying for what I say but never take it upon yourself to help yourself to anyones bank account that makes you no better than Lawence M Alexandre I tried adding a photos of my paypal account where it was charged and it wouldnt let me load

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Shirley Quintana
US
Oct 26, 2018 3:55 pm EDT

After joining Zoosk for 1 month also, I was scammed by Lawrence Alexandre only he uses a different picture and and has two Facebook accounts. He has probably stolen the pictures. Widowed 4 years and a daughter named Lilly. Claims to be an oil Engineer living in Colorado Springs. Came on heavy with the romance right away. His friend claiming to be a member on Zoosk is the one who contacted me telling me that Lawrence wasn't on the site but he had shown him my profile and Lawrence was very interested. His friend gave me Lawrence's email. We emailed for a couple of weeks then he had to go to Cape Town South Africa to a job he had started. He asked me to buy an Itunes card for $150. I told him I didn't have the money for that. He text me every morning and evening and we spoke on the phone. He told me he was paid $1.6 million for the job and needed to transfer it back to his retirement but the bank could not do that transfer and he was vague on why...something about federal regs. He then told me he was going to ship it to me by special courier because he trusted me. When he got back to the states he would visit me and pick up the box. This guy was good. He emailed me the courier information and tracking and it all looked legit. Then Customs sent me an email telling me that I needed to pay $4, 854.40 for the box to clear customs. That was it for me; I refused.

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Kate ESJ
US
Oct 25, 2022 3:41 pm EDT

I was also contacted by "Lawrence Alexandre"'s friend soon after joining Zoosk. The first picture used by Shirley was the one initially sent to me. Lawrence also told me he was an engineer but in Canada. He had a LinkedIn page but it was copied verbatim from another legitimate member of LinkedIn. I connected with the LinkedIn member and we both filed a complaint with LinkedIn. I did speak on the phone once with Lawrence. I noticed he had an accent that seemed African. It certainly wasn't Canadian! He told me he was widowed and had a young adult daughter. He started pouring on the "gush" right away. The breaker for me was when he sent a photo of him the day before. It was in a lovely park. He was eating ice cream and everybody was in shorts/t-shirts/skirts, etc. However, it had been raining the day before in Toronto so I knew the photo wasn't legit. I asked him to send me a photo of him with the day's newspaper. He got really angry and told me off for not having trust. I hadn't even met the guy. Why would I trust him! A legitimate dater would be understanding of the other person's need for safety. When I told him I wasn't interested, he was in disbelief that I was "throwing away all we had". We didn't have anything. We'd only chatted about a week or two but there were far too many red flags.

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10:52 am EST
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Zoosk cannot reactivate account that I set up

Hi
Why has my husband's best friend been blocked from you, Larry and the email address I used to set up the account is [protected]@gmail.com

I cannot find account details although I can find recept information for a purchase [protected]

Could you please let me know ho6to get his account back up

Just for your information my husband and me met on your site and we sure would like our best mate to find the same as us, my husband was only talking to me 3 weeks but I knew then he was my soul mate he was the same so would love the same thing happen to our friend Larry

Please let me know how to access his account that's been blocked by your admin

I've contacted customer services many times to no avail please help as you've taken my payment

Kind regards
Karen

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12:07 pm EST

Zoosk subscription payments

I resubscribed to Zoosk this month on a 1 month subscription and the payment of £25 was taken out of my account on the 24/11.
However I have found today an additional payment has been taken out of my account via Apple/I tunesfor £30.99 subscription ?!
How can this happen ?
My account is under the email address of [protected]@sky.com
Contact number [protected]
Please respond is via email ASAP
Regards

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About Zoosk

Screenshot Zoosk
Zoosk is a popular online dating platform that has been connecting singles from all over the world since 2007. The platform boasts of over 40 million members, making it one of the largest dating sites in the world. Zoosk is designed to help singles find their perfect match by using a unique matchmaking algorithm that matches users based on their interests, preferences, and behavior.

One of the standout features of Zoosk is its user-friendly interface, which makes it easy for users to navigate the site and find what they are looking for. The platform is available on both desktop and mobile devices, allowing users to access their accounts from anywhere at any time. Zoosk also offers a range of communication tools, including chat, messaging, and virtual gifts, to help users connect with each other and build meaningful relationships.

Another great feature of Zoosk is its advanced search filters, which allow users to narrow down their search results based on specific criteria, such as age, location, interests, and more. This makes it easier for users to find compatible matches and start conversations with people who share their interests and values.

Zoosk also offers a range of safety features to ensure that users can use the platform with confidence. The site uses advanced encryption technology to protect user data and has a dedicated team of moderators who monitor the site for any suspicious activity. Additionally, users can report any inappropriate behavior or content to the site's support team, who will take appropriate action to ensure the safety of all users.

Overall, Zoosk is a reliable and user-friendly dating platform that offers a range of features to help singles find their perfect match. With its large user base, advanced search filters, and safety features, Zoosk is a great choice for anyone looking to meet new people and build meaningful relationships online.
How to file a complaint about Zoosk?

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1. Log in or create an account:
- If you already have a ComplaintsBoard.com account, log in. If not, create a new account.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. It is located at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Zoosk in the 'Complaint Title' section.

4. Detailing the experience:
- Guide users on key areas to mention in the complaint, including transactions, nature of the issue, steps taken to resolve, personal impact, etc.

5. Attaching supporting documents:
- Remind users to attach any relevant supporting documents, avoiding sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field for financial losses and the 'Desired Outcome' field to specify the resolution sought.

7. Review before submission:
- Stress the importance of reviewing the complaint for clarity, accuracy, and completeness.

8. Submission process:
- Submit the complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to the complaint on ComplaintsBoard.com.

Ensure each step is clear and structured to assist users effectively in filing a complaint against Zoosk on ComplaintsBoard.com.

Overview of Zoosk complaint handling

Zoosk reviews first appeared on Complaints Board on Jan 17, 2010. The latest review Mixed Feelings About Zoosk: A Personal Perspective was posted on Apr 2, 2024. The latest complaint zoosk profile was resolved on Mar 26, 2018. Zoosk has an average consumer rating of 2 stars from 333 reviews. Zoosk has resolved 46 complaints.
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  1. Zoosk Contacts

  2. Zoosk phone numbers
    +1 (888) 939-6675
    +1 (888) 939-6675
    Click up if you have successfully reached Zoosk by calling +1 (888) 939-6675 phone number 6 6 users reported that they have successfully reached Zoosk by calling +1 (888) 939-6675 phone number Click down if you have unsuccessfully reached Zoosk by calling +1 (888) 939-6675 phone number 68 68 users reported that they have UNsuccessfully reached Zoosk by calling +1 (888) 939-6675 phone number
    Head Office
    +1 (415) 362-1000
    +1 (415) 362-1000
    Click up if you have successfully reached Zoosk by calling +1 (415) 362-1000 phone number 3 3 users reported that they have successfully reached Zoosk by calling +1 (415) 362-1000 phone number Click down if you have unsuccessfully reached Zoosk by calling +1 (415) 362-1000 phone number 57 57 users reported that they have UNsuccessfully reached Zoosk by calling +1 (415) 362-1000 phone number
    Customer Service
    +1 (415) 398-8981
    +1 (415) 398-8981
    Click up if you have successfully reached Zoosk by calling +1 (415) 398-8981 phone number 5 5 users reported that they have successfully reached Zoosk by calling +1 (415) 398-8981 phone number Click down if you have unsuccessfully reached Zoosk by calling +1 (415) 398-8981 phone number 45 45 users reported that they have UNsuccessfully reached Zoosk by calling +1 (415) 398-8981 phone number
    More phone numbers
  3. Zoosk emails
  4. Zoosk address
    475 Sansome Street, 10th Floor, San Francisco, California, 94111, United States
  5. Zoosk social media
  6. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 07, 2024
Zoosk Category
Zoosk is ranked 10 among 148 companies in the Dating Services category

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