Menu
For Business Write a review File a complaint
Zoosk Customer Service Phone, Email, Contacts

Zoosk
Reviews and Complaints

www.zoosk.com

Learn how the rating is calculated

1.6 14 Reviews 319 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Zoosk Complaints 319

ComplaintsBoard
D
6:44 pm EST

Zoosk Zoosk dating app

I was contacted by a woman who was on your site. She claimed to be single and wanting to begin a relationship with me. She posted a photo originally which I thought was similar to the person I talked/video called. I tried searching for the original post but it seemed to have vanished. Ultimately the woman tried to falsely, I believe, illicit money from me. I paid 80 pounds to join this site. I am now concerted this site allows fraudsters to operate within it. I will contact the police and seek guidance to which law you are subject to. I am concerned your website has tricked me into giving personal and sensitive details to criminals who may try to extort or even try to blackmail me.

Desired outcome: i want to meet an legitimate woman who is single and compatible with me, your site seems to suggest it would help me with that. however if your are unable to help me out then return my money and i will go elsewhere.

Read full review of Zoosk and 1 comment
Hide full review
1 comment
Add a comment
D
D
don1029
Atlanta, US
Apr 28, 2022 11:01 am EDT

This used to be a decent dating site, but not anymore. LOADED with fake profiles! Get your act together Zoosk & start vetting people!

ComplaintsBoard
C
6:16 pm EST

Zoosk Zoosk’s website

Created an account and did not even finish setting it up before I got busy. The next day I go to login again (and pay for a membership) and it tells me that my account has been blocked by an administrator. I contact their customer service and after going back and forth with them on email am told by their legal department that it was in violation of their terms of service (which there is no way it would of been) but that they don’t know why my account was blocked and that they won’t be reinstating it. Ridiculous customer service. I will definitely not be using them, that is for sure.

Desired outcome: None at this point.

Read full review of Zoosk
Hide full review
ComplaintsBoard
J
9:22 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Zoosk Dating app

Avoid this company at all costs! Zoosk have stolen nearly £300 from me. They may choose not to call it that. They may think they have clever marketing choices that disguise what they are doing, deceive people, and make lots of money for the company. But call it what you will, it is stealing!

The website is purposefully set up to make people think they are signing up for one month. Then they do not realise there is an onus on the customer to opt out for the next year. There is obviously some little box, thousands of customers will not realise they have to tick in order not to subscribe for a year.

Legal it may be, (though IMO it shouldn't be} and moral it is not.

Desired outcome: Money back

Read full review of Zoosk
Hide full review
ComplaintsBoard
A
4:01 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Zoosk Zoosk account

Hi,

I received an email about getting the most from my account. It's my email etc, I thought spam, however, requested my password and reset the account. Finding that it held variations of my details, I emailed to ask for more details such as when the account was created, by what method etc.

The response I received was basically 'we're too busy, but here's how to set up an account, just don't use the same email' which answers none of my queries. I need to know when it was initially set up, was it directly via the website or via an add, was app. What date was it created? I'm guessing 9th January however you can imagine I need clarification in case this was a family member setting up this fake account.

I'm saddened that Zoosk simply did not have the time or compassion to even answer my questions.

Kindest

AM

Desired outcome: Answer?

Read full review of Zoosk
View 0 more photos
Hide full review
ComplaintsBoard
B
7:16 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Zoosk Fake profiles

Several of the people on Zoosk use fake profiles and fake backgrounds. The phone numbers that are shown to be local in connections that connect are actually international when investigated.

Desired outcome: There is no way to make people globally honest

Read full review of Zoosk
View 0 more photos
Hide full review
ComplaintsBoard
J
2:20 am EST

Zoosk Profile name changing g

This has happened twice now. Someone has used 2 guys pics that I had "connections" with. Using their profile but changing their names. Latest one was "Wolfe" changed his name to Guliano.

Read full review of Zoosk
View 0 more photos
Hide full review
ComplaintsBoard
S
10:26 am EST

Zoosk Zoosk

I cannot change the country in my profile.
It has my country as QC
I am in the state of Maine USA
Please help me to change the country to USA

My Email is - [protected]@gmail.com

Desired outcome: To have USA as my country not Canada QC

Read full review of Zoosk
Hide full review
ComplaintsBoard
S
1:11 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Zoosk Online dating service - zoosk.

Three weeks into my three month subscription to Zoosk ($A74), today (18th November), I suddenly find that none of my outward messages are being sent. After being typed, they all sit briefly in view and then disappear.
This is the basic subscription rather than the premium level.
I have paused and unpaused the service twice, trying to trigger it to work effectively, but with no success.

Zoosk, Inc
475 Sansome Street
San Francisco CA 94111
US

Desired outcome: Fully functioning online service. If I can't have full functionality of the Zoosk product I paid for, I wish to have my payment reimbursed.

Read full review of Zoosk
Hide full review
ComplaintsBoard
S
7:10 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Zoosk Being charged for a non purchase

I purposefully purchased the 30.00 a month package and they said I purchased something else. They said I purchased for anyone to contact me for free. I specifically did not sign up for that because I am not interested in dating anyone who cannot afford the service. They will not give me my money back. Most of the charectors that I encountered were scammers or sexual deviants. I took all my pictures down as I was having an anxiety attack from being sexually abused on the phone or meeting unscrupulous men. It wore me down and made me feel sick inside. For that many deviants to be on there zoosk is not doing there job as much as they claim they are. It seems to me that they want money if they have to steal it from their customers or to allow unscrupulous people on their site. And if I write them and tell them I ran from their site because it made me psychologically sick and I closed my acct why did they open it again? What right did they have to do that. Did they even read what I wrote. They claim they did. Are they trying to make me sicker?

Desired outcome: I only paid for a 30.00 a month package. Want the other 30 back for 3 months

Read full review of Zoosk
Hide full review
ComplaintsBoard
K
11:25 am EDT

Zoosk Zoosk dating site

As a paid member I wanted to meet someone like everyone that goes on a dating site. I did not expect to be hammered by fake peole and scammers galore. To date, all but 2 have been scammers wanting money or gift cards and the latest wanted me to buy her netflix! Unbelievable! This site is a breeding ground for dishonesty and deception. Below are some of the "women" photos that have been used. Beware!

Read full review of Zoosk
Hide full review
ComplaintsBoard
B
4:31 am EST

Zoosk Fake profile.

I questioned this person about their profile being fake and she immediately disconnected from me. There are so many fake profiles and many are so easy to spot I don't know why you aren't catching them.

Desired outcome: Fake profile deleted.

Read full review of Zoosk
View 0 more photos
Hide full review
ComplaintsBoard
A
5:13 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Zoosk Zoosk fake profile

Someone used my e-mail address to make a fake profile. I can't login to see the profile itself, and my password changes are unsuccessful. I can see the profile activity with e-mail notifications, but I can't read anything. It says much of the content was declined for inappropriate content such as photos and other sensitive private information. I have PFA order on a known cyber stalker. Zoosk has been unresponsive to resolve the issue which is putting my safety at risk.

Desired outcome: Remove the account, cooperate with police investigation, Who did it? Where? What is in the profile?

Read full review of Zoosk
Hide full review
ComplaintsBoard
S
5:36 am EST

Zoosk Access denied

Why do I get a message that says: "Access denied" when I want to log in.

Read full review of Zoosk
Hide full review
ComplaintsBoard
A
5:11 pm EDT

Zoosk Membership

Whatta rip off. On hold to speak to a representitive for like an hour. Men just looking at my pics and not messaging... Looking at them like everyday... Creepy... And when I four d someone I was interested in they sent like one message a month. I have been on a few dating sites and this one has been the worst... I want to deactivate my account and my money you took yesterday for another month. So unsatisfied...

Read full review of Zoosk
Hide full review
ComplaintsBoard
E
8:19 pm EDT

Zoosk Trying to report a member that has recently left the site

Member "Life is Beautiful" Just asked me for $12, 000 When I went to the site he had been cancelled or deleted his account. His name is Ryan Vasquez-Morales email:[protected]@gmail.com I have pictures he used to become this person. If he had been cancelled as a scammer you should have warned the people you matched him with that he was a scammer.
People believe that you are screening members. This is dangerous both financially and for personal security. You should red flag these people and use facial recognition to stop them from using the same pictures and profiles to scam women. The last estimate is that women were scammed in North America for billions of dollars. You have a responsibility when you are pairing couples. DO YOUR JOB. Screen these men. Try to protect the vulnerable. I saw this [censored] coming but there may be other women not so lucky.

Desired outcome: Put alerts out on known scammers and the pictures and profiles they use

Read full review of Zoosk
View 0 more photos
Hide full review
ComplaintsBoard
D
4:27 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Zoosk membership

yes every time that I try and sign up for your account I get the run around your web site says please enter your information so I do that but then your site knocks me off

Read full review of Zoosk
Update by drew6484
Sep 29, 2021 12:00 pm EDT

also I found some one last august and we have been texting eac other since then but know her phone suposabily quit working and se told me via e mail that she loves me and wants to move here to me but now I send her e mails and don't heare back from her

Hide full review
ComplaintsBoard
J
4:28 pm EDT
Verified customer The reviewer confirmed their account using Facebook. Learn more

Zoosk Dating site

I paid for a one month membership on this site.
So far, I have been contacted by women who are either fakes and liars, and others that made me feel as though I'm either an art exhibit in a museum or an animal at the local zoo.
Their carousel has women on it that write their phone number on their photo to see if someone is gullible enough to call or text. (Sure sign of a scam or fraud!)
If a woman from a web site gives me her number and all she does is text, I block her.
If I call the number to verify that it's real and get a 'Google text subscriber' they're blocked.
I also use photo verification and have weeded them out and blocked out them as well.
Also, i put on my profile that I don't date smokers but they keep trying to match me to smokers.
They're a total waste of money!

Desired outcome: I want a refund!

Read full review of Zoosk
Hide full review
ComplaintsBoard
W
2:16 am EDT

Zoosk prepaid credit card

i decline to use my personal credit cards. but ZOOSK wont accept prepaid credit cards. whats the deal with that? and theirs no customer service link.

Desired outcome: fix the prepaid credit card denial

Read full review of Zoosk
Hide full review
ComplaintsBoard
M
2:36 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Zoosk fraud and misleading

after using this site off and for the last 6 years I had only 1 response and that's only after said they would extend my account which was only for 5 days there were many women that said they would like to meet me and would respond but never got a reply they told me that the green dot meant that profile was good well I bet I sent messages too over 1000 women the one response didn't go anywhere, and I sent them a message demanding a total of what I spent to get they haven't responded, I believe the total would be or close to $600.00 or more.

Desired outcome: $ 600.00

Read full review of Zoosk and 1 comment
Hide full review
1 comment
Add a comment
L
L
LFlawse
Sumner Park, AU
Nov 12, 2021 10:10 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

The problem is that the person you sent the message to probably doesn't even get it. There is NO way to know whether the other person is a paid member - and I believe most women do NOT pay a membership.
Zoosk is an almost TOTAL waste of time, money and emotional energy.

ComplaintsBoard
Z
12:16 pm EST

Zoosk Login does not accept user name and password.

I cannot login to my zoosk account and would like to reset if possible

User email
[protected]@aol.com

Desired outcome: Reset pw

Read full review of Zoosk
Hide full review

Zoosk Reviews 0

Looks like Zoosk has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent Zoosk, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

About Zoosk

Screenshot Zoosk
Zoosk is a popular online dating platform that has been connecting singles from all over the world since 2007. The platform boasts of over 40 million members, making it one of the largest dating sites in the world. Zoosk is designed to help singles find their perfect match by using a unique matchmaking algorithm that matches users based on their interests, preferences, and behavior.

One of the standout features of Zoosk is its user-friendly interface, which makes it easy for users to navigate the site and find what they are looking for. The platform is available on both desktop and mobile devices, allowing users to access their accounts from anywhere at any time. Zoosk also offers a range of communication tools, including chat, messaging, and virtual gifts, to help users connect with each other and build meaningful relationships.

Another great feature of Zoosk is its advanced search filters, which allow users to narrow down their search results based on specific criteria, such as age, location, interests, and more. This makes it easier for users to find compatible matches and start conversations with people who share their interests and values.

Zoosk also offers a range of safety features to ensure that users can use the platform with confidence. The site uses advanced encryption technology to protect user data and has a dedicated team of moderators who monitor the site for any suspicious activity. Additionally, users can report any inappropriate behavior or content to the site's support team, who will take appropriate action to ensure the safety of all users.

Overall, Zoosk is a reliable and user-friendly dating platform that offers a range of features to help singles find their perfect match. With its large user base, advanced search filters, and safety features, Zoosk is a great choice for anyone looking to meet new people and build meaningful relationships online.
How to file a complaint about Zoosk?

Here is a comprehensive guide on how to file a complaint against Zoosk on ComplaintsBoard.com without any introduction:

1. Log in or create an account:
- If you already have a ComplaintsBoard.com account, log in. If not, create a new account.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. It is located at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Zoosk in the 'Complaint Title' section.

4. Detailing the experience:
- Guide users on key areas to mention in the complaint, including transactions, nature of the issue, steps taken to resolve, personal impact, etc.

5. Attaching supporting documents:
- Remind users to attach any relevant supporting documents, avoiding sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field for financial losses and the 'Desired Outcome' field to specify the resolution sought.

7. Review before submission:
- Stress the importance of reviewing the complaint for clarity, accuracy, and completeness.

8. Submission process:
- Submit the complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to the complaint on ComplaintsBoard.com.

Ensure each step is clear and structured to assist users effectively in filing a complaint against Zoosk on ComplaintsBoard.com.

Overview of Zoosk complaint handling

Zoosk reviews first appeared on Complaints Board on Jan 17, 2010. The latest review Mixed Feelings About Zoosk: A Personal Perspective was posted on Apr 2, 2024. The latest complaint zoosk profile was resolved on Mar 26, 2018. Zoosk has an average consumer rating of 2 stars from 333 reviews. Zoosk has resolved 46 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
2.2
2304 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Zoosk Contacts

  2. Zoosk phone numbers
    +1 (888) 939-6675
    +1 (888) 939-6675
    Click up if you have successfully reached Zoosk by calling +1 (888) 939-6675 phone number 6 6 users reported that they have successfully reached Zoosk by calling +1 (888) 939-6675 phone number Click down if you have unsuccessfully reached Zoosk by calling +1 (888) 939-6675 phone number 68 68 users reported that they have UNsuccessfully reached Zoosk by calling +1 (888) 939-6675 phone number
    Head Office
    +1 (415) 362-1000
    +1 (415) 362-1000
    Click up if you have successfully reached Zoosk by calling +1 (415) 362-1000 phone number 3 3 users reported that they have successfully reached Zoosk by calling +1 (415) 362-1000 phone number Click down if you have unsuccessfully reached Zoosk by calling +1 (415) 362-1000 phone number 57 57 users reported that they have UNsuccessfully reached Zoosk by calling +1 (415) 362-1000 phone number
    Customer Service
    +1 (415) 398-8981
    +1 (415) 398-8981
    Click up if you have successfully reached Zoosk by calling +1 (415) 398-8981 phone number 5 5 users reported that they have successfully reached Zoosk by calling +1 (415) 398-8981 phone number Click down if you have unsuccessfully reached Zoosk by calling +1 (415) 398-8981 phone number 45 45 users reported that they have UNsuccessfully reached Zoosk by calling +1 (415) 398-8981 phone number
    More phone numbers
  3. Zoosk emails
  4. Zoosk address
    475 Sansome Street, 10th Floor, San Francisco, California, 94111, United States
  5. Zoosk social media
  6. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 07, 2024
Zoosk Category
Zoosk is ranked 10 among 148 companies in the Dating Services category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.