I switched to zooprinting in hope of getting a better service than their direct competitor.
I requested a custom quote, placed an order, didn't ask for a proof, because I didn't have time for it (needed an order to be shipped on thursday, 25 the latest, because the customer's event was on friday!!!). File was print-ready. They sent me a proof anyway, which delayed the order by 1 day. I call to ask why they sent a proof, didn't get a clear answer, but promised that the order wouldn't be delayed and will ship on wednesday, or thursday is the latest. I needed tear cards with perforation and numbering. Everything got printed and perforated in two days (friday, 19, according to order status page). I called on wednesday, 24, to make sure it gets shipped. Get an answer that it's being numbered right now, so it won't ship wednesday, but definitely will ship on thursday, 25. Guess what? Today is friday and I see that it still not shipped! I call, get 37 minute hold before anyone answers the phone - nice customer service! Get an answer "let me check on it", another 5 minute hold, and then "let me call you back". I agree (stupidly). Now an hour later i'm calling back and nobody answered yet (15 min.). What am I suppose to tell my client??? They have a yearly event and those are the raffle tickets for a car. Now they can't give away a car because somebody doesn't meet the deadline?
I talked to 3 people: mark, miike, gabriel - apparently, they just talk, but don't deliver. No matter how important the jobs are, no matter how my clients beg me to take an order, I will never place an order if there are less than 10 bus. Days to complete the job.