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CB Fitness Centers and Gyms Zone Fitness
Zone Fitness

Zone Fitness review: lack of customer service/care from receptionist

B
Author of the review
8:55 am EST
Verified customer This complaint was posted by a verified customer. Learn more

I sent an email requesting that they cancel my membership since they are closing the branch and got no response.Next day I call and I speak to the receptionist and ask her if she has seen my email and she rudely responds to me saying "I didn't receive any email .i don't work on Sundays"then I was like even if it's a Sunday ain't you supposed to check on e-mails that came through since you now at work and she was like ohhhh ok I'll check and get back to you.Up until now I have not heard from them.What kind of service is that .When they wanted me to join they were all sweet and kind ...now that I request cancellation of the membership they behave so bad.i am disappointed like 100%

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    More phone numbers
  3. Zone Fitness emails
  4. Zone Fitness address
    Sable Square, Bosmansdam Rd, Milnerton, Western Cape, Cape Town, 7441, South Africa
  5. Zone Fitness social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 08, 2025
  7. View all Zone Fitness contacts
Zone Fitness Category
Zone Fitness is ranked 62 among 74 companies in the Fitness Centers and Gyms category
#60 Shakshi Wellnness Shakshi Wellnness #61 Peak Fitness Peak Fitness #62 Zone Fitness Zone Fitness #63 Gym Company Gym Company #64 Xperience Fitness Xperience Fitness

Most discussed complaints

Cancellation request
1
(opinions to this review)
 contract not cancelled
1
(opinions to this review)
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