Zone Fitness – Page 8

I was member at zone fitness club Lenasia trade rout mall I canceled my membership in the lock down period because they have debuted my account in that period and I wasn't working so couldn't afford it and also didn't know what the future was gonna hold on my job now things aren't the best but can afford to sign up again and it's affordable to my budget I get told the management and staff members had a meeting and they voted not to allow me to sign up again the reason is I fight in the gym which there's no prove of it at all I don't know if it hate that making the management do this or taking advantage of his title to decide who can and who can not sign up at the gym which I don't feel it's fair as I was never behind with a payment being at the facility at the time being member I've been a member at the gym for 9 years and I was never a problem in the gym while I was there previous manager's had no problem with me never approached me with any warnings stating violating the rules of the gym or fighting in the gym it's just now that I wanna sign up again it's a call that I can't cause I fight in the gym which isn't true I don't wanna mention names of employees that don't work and that favour members allowing them to train for free in the gym employees that worked at the gym that did things that wasn't work ethic got threatened by employees I mean all that happening in the gym is favoritism and management is choosing who can sign up and who can't which is not right at all there's members that fought in the gym that didn't follow the rules of the gym that are still there and aren't banned I took the matter up to region management which wasn't helpful at all telling me its ops management call who he wants to allow to sign up and who he doesn't want to sign up I mean it's a health facility how can they block people want to be healthy I was a cancer patient with testicular cancer and gym helped me out of the depression and emotional distress I was going through gym became part of my life who gives management right to take that away not to except me as I wanna sign up again at the gym and who do you take this matter up to if region management doesn't handle the matter as region management and take sides when I was a member there was no problem all of the sudden now that I wanna sign up again it's a problem I wasn't banned from the facility I canceled my membership during the pandemic cause the whole world is a mess and who knew what the future was holding on having a job the management at that branch is like crushing my passion and I don't think it's fair allowing more foreigners to sign up with no ID no passport 10 of them using 1 person ID to sign up that fraud and here I'm a citizen with a SA ID wanna sign up again cause I enjoy the facility and its affordable for me who do you complain to about management if the region manager is on the side of management and not willing to sort the issue out all I want it to train at the facility I enjoy gym it part of my life don't know if they using or making up a story of me fighting cause while I was at the facility I complained of their service and employees not doing their work and management not providing the service that suppose to be provided if management using that not to allow me to sign up that isn't right cause as a client you have a right to complain of service please if it's possible to sort this matter out for me and to get me to sign up again I'll highly appericiate it its what my pocket can afford thanking you in advance

Zone fitness... (worst, absolutely disappointing) at least have the decency to ask before billing us without using your premises... Nogal during lockdown... Wow!
I need this corrected... Because it's illegal otherwise i'll take this to the ombudsman...
As this is violation of fair business practice rules...
[protected]@gmail.com
[protected]
[protected]

Recently I (Ierafaan Samuels) received a phone call from zone fitness. They claim I owe them money. I had a problem with them 2years ago when my company was liquidated but I still paid them. I went to their office in promenade mall Mitchell's plain and they assured me if I settle the balance the account would be closed which I did. I even asked them for a reference number as proof that the balance was settled but they said it wasn't necessary it will be closed automatically. Now they phone me everyday demanding that I must pay. Why should I pay them when I settled my balance in full? This is unfair and unjust. I would like to have this matter resolved and my name cleared. Contact number [protected]

Hi

I have sent a number of emails, regarding the unlawful extension of my contract and the complete disregard for point 3 HIGHLIGHTER ( Legal stuff) in the contract.

My 24 month contract is based on a time period, regardless of payments made, should you insist on the aforementioned extension, please request this in writing on a company letter head.

I would like to finalize this matter swiftly

Best Regards

Ronald Goosen
Cape Quarter branch

During Lockdown they keep on deducting money and claim to refund it and when I questioned them on their Insta account there's a shady character called bj42 that swears at us.

I would send emails, messages and even Instagram messages but still nothing. They keep us totally in the dark until the end of the month when they want to debit us, during a pandemic who does that. I hate this gym so much. Whoever's reading this join Virgin Active. I didn't listen to my friend about the terrible service that Zone Fitness would inflict on me. In conclusion Zone Fitness Sucks!

Hello
I signed a 1 year contract with Zone Fitness in October 2016 which will end September 2017 at Cape Gate Mall in Cape Town. So I enjoyed gyming at Brackenfell branch for the year.In August 2017, I reported to a lady at the front that my contract was ending in September so I'm not gonna extend it, I want to cancel. The lady asked for my membership card and did something on the computer, gave me back my card.

So end of September I believed that it's my last premium but October, November and December Zone Fitness debited from my account.In January that when I blocked them for debiting.

Now I'm receiving phone calls from different call centers regarding my Zone Fitness account that has an outstanding balance and it is disturbing and harassment. I've asked them many times to request my contract and statement from Zone Fitness to see if what do I owe them.

Hi I send and email regarding covid 19 no work we not getting paid as I send and email requesting a pause on my payment till after lockdown as their is no income at the moment as a customer i'm not canceling just asking for a break with payments till after lockdown their is no places to contact not 1 of the offices are open all the numbers u dial no answer this is a customer reaching out to u just not paying and breach my contract pls I would like a response from zone fitness thank u mrsamsodien id [protected]

To whom this may concerned,
I am disgusted about the treatment I received today from the Gym Manager (Claude Oliver) at Zone Fitness Bellville Sanlam centre. I went to the gym to request a freeze on my membership, due to the well-known lock-down most countries have implemented.

He then informed me that, he was instructed to no longer freeze anymore memberships as they have received a dozen of request and now, they are no longer accepting freeze/suspension request (not only that is utterly absurd, to which I strongly believe it is. I mean by law the state is in lock-down, paying for a facility you will not be utilizing during the lock down, is a rip off and I believe it is a crime).

He was so rude to how he tried to assist me. He kept on moving backwards showing no interest to my complaint. The arrogance and disrespect he showed towards me, was so dehumanizing.

After he mentioned that he will not proceed with my request, I pleaded with him to give me contact details of people that may help. I kept on repeating the same request frantically.
What he did next, what so embarrassing and showed lack of consideration and professionalism - he just turned his back and left me there waiting for answers. He said nothing to me, he just turned around and left.

His act was so dehumanizing. I wish I was angry; this would hurt less by now. But I am more traumatized as to, why I would receive such treatment from a person whose profession deals directly with clients. Directly with another human being in person. He's demeanor, showed disregard to me as a person. I made him aware of his demeanor and he took no note of it, he kept on not paying attention to me.

I am disappointed in how he approached me as a client and a human being. I highly doubt I would even continue my membership with the gym anymore because of the treatment I received. I will even stop my fellow colleagues on joining me at that gym. He is not professional, dehumanizing, degrading and careless about other people in general.

I hope you will do something about this, because it turns out, I am not the only member who has been treated in this manner by Claude Oliver. He is a disgrace to the brand and company at large. No such person should be allowed in close contact with other human beings.

Good day

I would like the email address of someone in head office who is able to deal with contracts. I have been ignored by the staff at the Fish Hoek gym when asking for this. I would like to forward all emails between me and the staff to someone who is able to deal with this matter. My contract was lost by your team and im being overcharged.

I feel this matter needs to be resolved immediately as i am being charged banking fees ontop of all of this due to being over charged.

Thanks in advance.
Alistair Wileman

We check out the gym and I wasn't happy about where the kids would have to wait. We informed saadiq at the westgate mall branch that we going to virgin to enquire and will let him know what we decide. He calls later the day and we inform him it's okay we will be registering with virgin. The next day he sends a msg "hi its saadiq. I kept a card aside for you yesterday but if you available come see me at the mall. You really know how to lie alot" *

I have been a member at zone fitness for about 2 years I have been behind on my fees which I gladly went in and paid in full clearing what was owing as well as debit charges. On the 16/12/2019 they refused to let me in saying that I'm owing them money only to find out that they credited me less than what I paid. A lady by the name of Noma insisted I pay the outstanding amount or I won't be allowed in I then showed proof of what I paid and she still claimed thus I cancelled my contract which she didn't even try to sort out or keep the customer happy took out her book and told her manager to sign as she is to busy this is the unprofessional staff working there so they do not care about customer satisfaction. Today the 2/01/2020 I received a msg stating that they have received my cancellation request after 20 days and that I should pay them for the month and and extra months fees this is very unprofessional as head office has not contacted me neither the manager of the club to try and resolve this problem.

I have been gym in southdale fitness center for the past 5 months, the main reasons for joining the gym as explained to the sales person was to lose belly fat and tone my whole body, however the belly technics and machines used for this I have found them to be difficult and ineffective m, these one machine I have discovered to be working for my belly fat however it is used for the back, I use it for belly excises, I was told by one of the instructors that the machine is not designed for that, I then explained to both the manager and the instructor that I know that however I found such machine to be working for my belly and it is easy to use, the manager then said I cant be using the machine the way I want it even if is not harming the to me or the machine itself they don't care if the method is working for me I can not use it the way I want it, I then explained to them that if the method is working for me and I cant continue using it then they leave me no choice but to cancel the contract because the other methods are not working for me, the manager (mpumi) then called the cancellation lady to help me cancel the contract who explained that I will have to pay cancellation fee, I explained to her that I m not gonna pay any cent as I feel I was forced to cancel since they don't want me to use the machines to my benefit as a paying customer. Please respond as this will also be taken to the bandsman.

Termination of membership

To who it may concern

After endless weeks of being harassed by Zone Fitness Willowbridge staff in the past couple of months; Yusraa Gamiet, Shani Van Dyk and myself (Shukre Parker) would like to terminate our Zone Fitness memberships.

According to Tauriq Isaacs all (his words) the personal trainers have complained about me coaching my niece Yusraa Gamiet and my colleague Shani Van Wyk in their workouts. Yet he could not provide me with any proof of these acquations. For the record I am not a personal trainer or any type of fitness instructor and do not charge anyone or accept any payment for training with and assisting colleagues and friends in the gym.

This was explained months ago when first approached by a fitness instructed called Marco. Since then it has become a weekly harassment from various staff members at the gym, all with judgemental eyes. Which has created a very unpleasant workout environment.

To make matters worse I caught one of the fitness instructors photographing us training on Thursday, 5 December 2019. Not only is this a violation of our privacy, but he did this while he had a client with him (an elderly lady that he trains regularly). Surely this is not professional in any manner, nor does it portray Zone Fitness in any good light.

It is for this reason that we request that our memberships be terminated without prejudice and without any cancellation fees.

Failure to do so will force us too make this matter public on all social media forums.

Thank you

Good day, I cancelled my Zone Fitness Super Club Membership in March this year. I was informed that I had to pay a cancellation fee and that they will be in touch with me regarding the cancellation and the fee.
I never heard from them again and my fees were not deducted from my bank account so I assumed the fee was waived and my contract was cancelled.
Today, 15 October I receive an email from Norman Bisset & Associates stating that I owe Zone Fitness R3612.00.

Please assist urgently.

Regards,
Rose van Wyk

In April this year I went to zone fitness to inform them about my cancellation contract. I have never used their facilities since I signed up and I was told that I will be receiving an email from them with the details of my cancellation which I still haven't received and now we are in the month of September. That is why I have taken it upon myself to reverse their debit order and now I owe the amount of R705 which I refuse to pay as I can not be paying for something I have never used.

I had changed my banking details and did not want my account to go behind .
Thus i had spoken to of the consultants which advised I could send it via email and it would be updated on the system, thus my debit order would go off the correct account . This happened the 7th of August . The 8th the incorrect account was debited after which i emailed [protected]@zonefitness.co.za to say they had debited incorrect account . She did not respond, i had emailed her again the 12th as then another debit went off the wrong account . Still no feedback until until i mailed again the 28th August for feedback, as now the debit order went off 3 more times . Costing me a total of over r400. Mind you this account has now still not been paid because of debit orders going off on an inactive account . This is what Zheta Magalie replies
Hi Nadiine

The banking details were received on the 7th of Augustus and was changed on the 12th of Augustus, zone fitness does not pay bank charges.

Thanks

I continued to question this and sent proof of Debits where after she sent proof of change of details and when I asked how then was the old account debited ?
She then just responded to proof for me was sent and they do not pay bank costs.

I think this is pathetic for a company that is rendering a service .
If someone should ask my opinion on joining Zone now i wil just have negative things to say .

I am really disappointed I had chosen Zone and another gym as the service is really not on !

I have been emailing a Zone fitness staff member in Southdale since March 2019 and my membership has still not been cancelled. I pay the funds that they claim I am in arrears for and yet every month I still receive an SMS stating I am in arrears. This person I have been contacting won't respond to my emails until the end of the month when I apparently how them another payment for my contract not being terminated! This is ridiculous now and really unacceptable. I don't see why I should pay a monthly fee for something I have asked to cancel, but because of someone else's negligence I need to continue contributing to their salary. This is frustrating and the absolute worse service I have ever come across.