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Spa Lady

31 Complaints
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Spa Lady Customer Service Contacts

+1 403 278 2499 (International)
+1 587 393 3930 (Beacon Heights)
+1 403 271 2772 (Canyon Meadows Centre)
+1 403 250 2772 (Trans-Canada Mall)
+1 403 240 2772 (Westbrook Mall)
+1 780 474 5239 (Century Park)
+1 780 471 5239 (Northgate Centre)
+1 780 484 5239 (West Edmonton Mall)
+1 780 468 2722 (Whitemud)
A160 1440, 52nd Street N.E.
Calgary, Alberta
Canada - T2A4T8
Mon8:00 AM - 6:00 PM
Tue8:00 AM - 6:00 PM
Wed8:00 AM - 6:00 PM
Thu8:00 AM - 6:00 PM
Fri8:00 AM - 6:00 PM
SatClosed
SunClosed
Calgary Locations

Beacon Heights
600, 12024 Sarcee Trail NW, Calgary, AB, T3R 0J1
 
Canyon Meadows Centre
158 - 13226 Macleod Trail S., Calgary, AB, T2J 7E5
 
Trans-Canada Mall
A160 1440, 52nd Street N.E., Calgary, AB, T2A 4T8
 
Westbrook Mall
1002 - 37th St. Bow Trail S., Calgary, AB, T3C 1S1
 
Edmonton Locations

Century Park
10950 23 Ave., Edmonton, AB, T6J 5E5
 
Northgate Centre
2010, 9499 137 Ave., Edmonton, AB, T5E 5R8
 
West Edmonton Mall
2052 West Edmonton Mall, Edmonton, AB, T5T 3J7
 
Whitemud
4406 17 St. NW, Edmonton, AB, T6T 0C2
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Use this comments board to leave complaints and reviews about Spa Lady. Discuss the issues you have had with Spa Lady and work with their customer service team to find a resolution.

Spa Lady Complaints & Reviews

Spa Lady — Payment

Hello, I am Doreen Robert, my major complaint is that I am a member of spa lady, I have been getting charged twice a month of 15.75.
Two years ago I called and complained about the same matter but no one has taken any action.
My account has been showing that 15.75 has been taken out for spa lady every month twice.
I have prove of my statement that shows my transaction.
Please someone needs to look at it again and Email me as soon as possible.
[protected]@gmail.com
Thank you

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    Spa Lady — Why is it that spa lady is still taking payments out of people's accounts??

    I'm writing to you today, as there are a few ladies who I know who go to Spa Lady. With the Covid Virus going around an payments are being canceled in other Gyms, we were wondering Why is it that Spa Lady is still taking payments out of people's accounts??
    Even my Gym an other Gyms around have canceled pymts as of last month!!
    My email [protected]@msn.com
    Thank you. Waiting to hear back from you.

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      Dec 16, 2019

      Spa Lady — Membership

      Hi. Upon signing up August 2018 I also signed up for training services. I was told upon signing that I could...

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      Spa Lady — refund paying for a service and not receiving the service

      I paid for personal training after being pair with 2 personal trainers the quality of training was not there...

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      Edmonton

      Spa Lady — over charging

      I signed up for a one year membership because I was in my last year of university and would be leaving the...

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      Calgary

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      Spa Lady — spa lady membership

      Hello, my name is adeola with membership number [protected]. I would like to request for cancellation of my...

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      Calgary

      Spa Lady — group fitness

      I have been a Spa Lady member for over 10 years. For the last 2 years I have noticed a steady decline in the...

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      Edmonton (1270)

      Spa Lady — gym membership in general

      I got the membership last November, and had only used it a good handful of times. I stopped going mid January...

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      Calgary

      Spa Lady — cancellation articles

      I would like to share with you my nightmare with Spa Lady. I had two contact with spa lady one for the...

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      Spa Lady — my spa lady membership at meadows, edmonton ended feb 2018

      This is really frustrating and stressing, Spa Lady staff is not trained well to be transparent regarding...

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      Edmonton

      Spa Lady — cancellation policy and communications / unreasonable

      I am a student. I wanted to join spa lady to feel better about myself. I became slammed with issues with...

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      Spa Lady — contract issue/ customer services

      I was pushed to sign a one year contract with this facility which is ok and is my fault. The problem i...

      Read full review and 4 responses →
      Edmonton

      Spa Lady — membership

      My 1 year membership with Spa Lady Woman's Gym ended in October of 2017. Spa Lady neglected to inform me at...

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      Calgary

      Spa Lady — membership

      I've had my membership for a year now and have paid $19.95 monthly since. All of a sudden Spa Lady starts to...

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      Calgary

      Spa Lady — membership problems

      I had left the gym in Beacon Hill for medical reasons early in my pregnancy on medical leave. I was informed...

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      Calgary

      Spa Lady — canceling my membership

      I am a single mom of two kids and i recently lost my job and found out I was pregnant with my third child and was put on bedrest due to a high risk pregnancy, for the past two months I have been talking to lady's from spa lady who have been very rude about my situation as all I've been asking is to cancel my payments or membership, the stress this has put on my and my kids is unbearable our only money which got as high as 124$ was taken so we were not even able to eat for a week, I'm not sure how to figure this out but this is ruining my life it seems like and I don't know what to do, I am six months pregnant and no one cares that I can't even work out they just want the money, if there is anything that can be done let me know I cannot afford the cancelation fee nor can I afford to pay for any payments and this stress is hurting me and the baby, thank you for your time

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        Spa Lady — business practices - head office

        I have been a loyal member of Spa Lady over the years. Where I live now is not close to a club so I decided...

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        Spa Lady — Contract issues

        I had moved to Calgary to play Junior hockey in the AJFHL and wanted to train off ice. I was talked into a 3 year contract because she told me if I move somewhere with no Spa Lady I wont have to pay a cancellation fee, but if there is I could transfer it over. I had to move back home to BC where there was no Spa Lady and asked for it to be cancelled. They then tried making me pay this cancellation fee that I was told I never had to pay. I refused to pay it because I was lied to and didn't have the money. They kept trying to persuade me and make me feel bad for not paying but I wanted to stick up for myself so I stopped the payments from going through. Spa Lady called me all the time harassing me for money and I would tell them the same story every time.. Head office didn't do anything about the situation and when they told me they would get back to me, they never did. If there was a Spa Lady where I lived I would have kept the contact, but I felt like they were forcing this cancellation fee on me. I would have never signed a contract for 3 years not knowing if I was going to be living in Calgary for that long. Which is why I was so happy that I could cancel it if there was no Spa Lady where I was moving to. Now, a collection agency called Priority Credit Recover is after me. I spoke with a man named Paul Parker and he gave me his name and number for me to call him back. When I tried calling multiple times and even looked online for the number, it never went through. He told me I owed over $900 and that I wont be able to buy a car or a house unless I pay it. I have very good credit history but now this company is telling me I have to pay this amount. I strongly believe it was very wrong for Spa Lady to lie and hound a 19 year old just learning how to live on their own. No one ever believed my story nor did they ever apologize or try to resolve the issue, they made it a bigger issue.

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          Spa Lady — Membership

          I've received a very poor customer service from when I tried to call and try to figure out my membership...

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          Calgary

          Spa Lady — Membership, contract

          I signed up for a year long membership with spa lady in October of 2015 where I am to pay $19 bi-weekly...

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          Calgary

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