Zips Car Wash
reviews and complaints

My sticker didn't work so I moved my car back snd forth waiting for it to work. A man came out flipping his arms with an attitude and rudely told me I needed to hold still because the computer is slow. He also said "see those 2 cameras up there? I was watching you and you kept moving." Date of service 9/3/21 around 6:00 pm. I don't believe there was any need to be rude and I told him yo take it easy

please call me at [protected] and explain why my checking account was charged twice in one month .

Location off of Fredericksburg & i-10. I had Tereible service, & terrible management.i decided to Cancel my service also. Buyer Beware - not worth the monthly service fee. I would send pictures but your system wont allow them.

Basically this place uses deceptive business practices. While you're on line getting a car wash, they come up to your car and talk you into getting a free month's worth of car washes. They make you sign a paper if you agree. Meanwhile there's a page full of terms and services that you're not going to read while you're online waiting to go into the car wash, especially when others are waiting behind you and you don't want to hold them up. What these deceptive terms and services say is that they're going to charge you twice as much in the following months even if you don't get your car washes. When you call customer service, you wait on the phone for half an hour. They act very nice and say that they will put in a refund request for the months that you haven't gotten car washes. Then they never get back to you. When you call them up once more, they tell you your refund request was denied a long time ago. I just don't get how a business can operate this way. Making money from fees that people don't realize they're paying and keeping money for services they never rendered. There are many many car washes in Knoxville and I will not be going to zips again period.

The car wash here in San Antonio, TX on Culebra Rd is constantly closed. I call the home office and no one ever answers what time of business are you guys running your take-out NY monthly fees but we don't get the service they say the area msg can only be contacted by e mail is that the way he gets his paycheck also I seriously doubt I will get feedback on this complaint

I was in contact with Justin Hecker about damage to my vehicle. The left taillight was completely ripped off and one of your employees found it in side the wash and brought it to me in the vacuum area.

Since approx. July 1 or before, I reported this and the incident report was filled out at the time of the damage.

I have had several email correspondence's with Mr Hecker but I have yet to see my damage check.

He told he it would have to come from corporate but the last time I spoke to him, this week, he said "he had forgotten about it".
I have been more than fair in this claim. In addition to the tail light being destroyed, the rear bumper was scratched just below the light. When I spoke with Mr. Hecker. I told him I would be reasonable and advised him that I would not pursue the bumper damage. It will be approx $ [protected] to replace the bumper but it is a small area of damage. Hence, I am not asking for that.
However, I sent him estimates from two vendors and I purchased a taillight and installed it myself. The cost was approx. $87.
That is all I am asking for. Could someone in your company please respond and tell me when I will receive a check for that damage?
Don Coakley [protected] or cell [protected]

I have monthly contracts on two card for $9.95 per car.

But on August 3, I had a charge of $20, another charge of $20 on august 3 and another charge of $20 on August 8…..what is the reason for the three charges?

For a short time my credit card on file had expired, so I understand two of the three charges, what is the purpose of the third charge on August 8th?

Three years ago i complained about Zips Car Wash on Walnut St, Rogers Ar 72756 not having a working tire shine . This has never been been corrected although its part of what i pay monthly for. The wash is poorly managed, always seems to have problems and for the past month only one of the multiple super vacs are working. I complained last week to the manager and told him it was frustrating to have to walk and check every vacuum only to find one working, He advised e was spending his time working on the equipment inside the wash and is last concern was the free vacuums. I told him they were not free and part of the monthly contract i maintain with Zips. Also told him its been four years since the tire shine has worked although i have put in numerous complaints. Trash can are always full and spilling over.

If i can i go to the Zips on Prairie Grove, Rogers and always find the wash being managed professionally and never having problems with their equipment, This is the third complaint to corporates in the past four years and nothing has ever been done

We signed up for unlimited washes for $9.95 per vehicle three years ago and were told in writing the price would never go up. Today we were charged $20 per vehicle. The manager told us "corporate raised all the prices."

In addition, the vacuums frequently don't work. The brushes that used to wash the hood, roof and trunk lid have been removed from the wash, why?

This is the Zips Car Wash in Cleveland, Ga.

Hi. I recently purchased a monthly membership and use your location in Glenpool, Ok. The drying blowers do not dry either the hood or windshield of my auto. It is an Explorer and I don't have the problem at your other other locations, but the Glenpool location is the most convenient. Could you have someone take a look at the blowers and adjust for taller vehicles?

Thank you!

J. Robinson

I canceled around June 9 Got an email saying it was canceled My last payment should have been June 13 but you charge me again on July 13 after I canceled over a month ago please refund my money to the card on file
I am Albert Bailey and the membership number is [protected]

My name is Laura Wunsch, and I saw that I am being charged for your services (May 10, June 8, and July 10, 2021) that I did not ask nor sign up for. I did not allow this and want this to stop. Please may they stop charging me and please may I be refunded.

I feel upset that I am being charge for services that I did not sign up for nor requested. I am being charged $34.95 each time and I am just noticing this on my statements. I am getting in touch with my bank immediately and notify that someone has unauthorized access to my account.

Please let me know what I can do to resolve this.

I need this to be resolved. The best number to reach me at is [protected] and my email is [protected]@outlook.com.

Thank you for your time and look forward to hearing from you soon.

Went to get a car wash about a month ago. They had a guy standing at the money machine who let me know for $ 15 I could get as many washes as I could for a month. I gave him my card, and then right before entering the car wash I notice a " little" information that says the $ 15 will be a permanent monthly charge.
I then called him back to cancel this and he assured me he did.
This month I see a monthly charge for $ 35 from Tulsa Ok on my debit card.
I had to call the bank to report this FRAUD and wait for a new debit card to be issued.
Very dubious business practice. I will tell 10 people and hopefully they will tell 10 more people to be aware of this scam.

We feel we were totally scammed into joining the "wash club". The staff were standing out by the entrances to the wash with clipboards, and they acted as if the terminals were not working (as if they were there to manually take credit card payments). They were doing this for every customer coming through the wash that day. They said "we'll process your payment this way, and you'll get a month of washes for $14.99". So we agreed. We did not know this was the recurring monthly wash club contract (at $29.99 per month!). So, later, when I tried to cancel this membership, I go the run-around. First, I tried to contact the local facility - that phone number is disconnected. Then, I called the corporate office. I was told that my membership was actually with a different company (Blue Iguana) and Zips had recently purchased this company, but the paperwork was not fully settled so the corporate rep could not help me. Finally, I found a way to email the local branch - I asked for the membership to be cancelled. A rep called me back, but we played phone tag and I just could not get them to actually *cancel*. I finally put a merchant block on my credit card. Seems like they are making it intentionally difficult to cancel and making the process drag on and on... hoping the customer will just give up and keep paying the $29.99 per month. Also, we felt very duped by the sign-on process. Really unethical business practice here.

To whom it may concern

I filled out a claims report at The Zips Car Wash in Bowling Green, Ky.
In later March 2021

My rims were damaged doing the car wash I brought it to the attendant attention he immediately shut down the car wash and checked and made a phone call.

He had me to fill out a claims report and I was told it would be sent in to the main office and I would be contacted.

Several days passed and I went back to the car wash and I was told my claim was turned in and I was also given a 800 number to call.

I still to this very day haven't heard from anyone concerning this matter and I've called several times and only got a recording. Today was the first time I actually spoke with someone in the office but it wasn't from the claims office. It was concerning a refund that was taken from my account that I hadn't approved.

My contact information is
Tina Fant
1207 Mt. Union Church Rd
Smiths Grove, Ky. 42171

Via email:[protected]@yahoo.com
Phone [protected]

Make & Model of My Car
2008 Honda Accord

Hello, I used the Zipz Carwah today at 3910 Oxford Station Way in Winston Salem North Carolina. As I rode through the wash tunnel, the wash brush on the right hand side fo the car was not sponning and did not come close to the car leaving the right side of my vehicle untouched. After going through the brushes and reaching the wax station, there was not a spray across the car, everything came down in one straight stream on the right side of the car and did not coat my vehicle at all.

After completing the wash, I went inside to speak with the staff on duty. His response was yes we know it is doing it to all the cars there is nothing we can do about it. There was absolutely no concern about my vechile not receiving the treatment that was expected. No apologies, no attempt to make things right, only excuses that it was a corporate problem they had no control over.

This is not the type service or attitude that would inspore me to return for further vehicle treatments.

Douglas R Collins
[protected]@gmail.com