Zelle

Just started out as a simple transaction of $100 so this man could pay Me for a TV I had on sell via Facebook Market place. Since then not quite sure where why but Zell for some reason had to upgrade the Zell account to a business account so they man that was supposedly buying my TV deposited money into that Zell account of $200 to upgrade it to a business account.? Since the end these people have gotten $600 of my money hung up in Zell is there anything anything y’all can do for me.? Please help me. Also I have told them that I would do what I had to do to get help with this.

I went on line to order food to be sent to cook county correctional from inmate care packages they asked we pay by zelle in which I did $108.00 than I received a thank you reply with tracking information that was done on 7/15/2022 it is now 07/28/2022 with no package and no reply everything is done by email my order # 44725 the zelle info was

STEP 1: Using your Banking or Zelle App, Go to Send Money with Zelle & Add New Contact:

Add Our Zelle Account Email 📧 [protected]@Gmail.com As a New Contact

When Asked to enter a First Name you are going to input the INMATES FIRST NAME

When Asked to enter a Last Name you are going to input the INMATES LAST NAME

ℹ️ REMINDER: When adding new contact, you are going to enter the INMATES FIRST & LAST NAME

If you are asked to confirm DEION ✅ as person sending payment to, please proceed with payment as this is our office manager 👍

I was scammed out of 200.00 with them using the Zelle logo and info. I reported to Zelle and it seems like it’s not important to them that people are losing money while using the Zelle logo and received emails from Zelle. The person said he put 500 into my Zelle account because he wanted to but my grill which was 300 I had to refund him 200 to get my 500 which I thought was okay because I thought the app was updating so I sent him his refund

All the info they used was Zelle

I was selling an item on Marketplace. Was contacted and the buyer said he wanted to go through Zelle to pay me. I signed up for Zelle app to do the transaction. After getting an email from Zelle that I made my account, I was told by the buyer he needed my email address to send the money to me through the Zelle app. I gave it to him. Then I received another email from what looked like it was authentically through them, as the first confirmation email. It said the transaction could not be made because I had to upgrade to a business account costing $200. I was convinced to send Zelle $200, and then they would return the $200, along with my payment from the buyer. I sent the buyer the money through the Zelle app and never received the payment or money back. I came to find out, the email I received to send the money was not from Zelle, but rather a scammer using a false email with the Zelle logo and us bank logos to pretend to be and looked authentic. I continued to get email asking for more money after this. Even after I called Zelle and found out they did not send the emails asking for money and confronted the buyer through messages telling them I contacted Zelle and know they don't ask for money like this, I continued to get more emails asking for money. I filed a report with Zelle, case# [protected], but they refused to refund my money and said they won't tell me the outcome of their investigation. Please get back to me and let me know if anything can be done to prevent this individual from doing this to others. He used the email address of [protected]@gmail.com and the money came out of my account listed as a payment to ZEL*Michael Chase.