Zazzle.comnever order anything from this website, especially if you need it in a hurry

T
This review was posted by
a verified customer
Verified customer

Never order anything from this website, especially if you need it in a hurry. Their shipping process is very confusing and costly. I paid for "express" shipping on Thursday and I received the item on Monday at 6pm. I do not call that express shipping. I called UPS and they said that zazzle has a deal with them that they only deliver on business days. My product was within 20 minutes of me on Saturday, but because of zazzles policy, UPS couldn't deliver it until Monday, even though I paid extra for delivery. I received no satisfaction from zazzle. They could have cared less. Please be careful when ordering from them. Buyer beware!!

Responses

  • Ly
    Lynj12 Jun 27, 2012

    I am still waiting for an order from Zazzle that was placed on the 15th June and it is now the 27th June, it said orders dispatched within 24 hours! very disappointing as it was a present and the birthday has now passed! I sent an email to customer service and they said they will reply in 24-48 hours - not good enough! I will never use them again, I will revert to the company i usually order customised clothes from.

    0 Votes
  • Sw
    sweetexpressions Mar 11, 2012
    This comment was posted by
    a verified customer
    Verified customer

    If you received your package on Monday then you DID get it on time. They (zazzle) clearly specify Business Days which Saturday is not. Taken from the zazzle.com website " Domestic Shipping Services
    Zazzle offers 3 easy shipping options for orders shipped within the US. You can choose from Express, 2-3 Day and Standard shipping services. If you need your order ASAP, Express shipping will deliver it to you in 1 business days from the date of shipment (after manufacturing). Please allow 2-3 business days for our 2-3 Day Service, and 4-7 business days for Standard. Available shipping options will vary depending on the product type, quantity ordered, and address type." Also "Shipping Explanations
    US Domestic Shipping Options:
    Standard Shipping: Packages will be delivered within 4-7 business days after the manufacturing of your product. Standard packages may be delivered by either UPS or USPS. Accepts PO and APO or FPO. This shipping option comes with tracking.
    2-3 Day Shipping: Packages will be delivered within 2-3 business days after the manufacturing of your product if ordered before 3pm EST. 2-3 Day packages will be delivered via UPS and does not accept PO boxes, APOs or FPOs. This shipping option comes with tracking.
    Express Shipping: Packages will be delivered 1 business day after the manufacturing of your product if ordered before 3pm EST. Express packages will be delivered via UPS and does not accept PO boxes, APOs or FPOs. This shipping option comes with tracking."

    0 Votes

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