The complaint has been investigated and
resolved to the customer's satisfactionResolved Zazzle Black — charges credit card without authorization
resolved to the customer's satisfaction
Signed up for a thirty day trial of "Zazzle Black" with the understanding that it was a TRIAL and that, like most TRIALS, I'd have a chance to opt out before the company charged me for the service. This is usually how these things work, yes? So roughly a month after receiving my first Zazzle order, a few postcards which "saved me $5 in shipping" (the last time I checked, mailing about a dozen postcards costs a whopping total of 85 cents!), I noticed a charge from Zazzle on my card. This wasn't the charge for the postcards, it was an additional charge for "zazzle black." I did not receive ANY notice whatsoever that my trial was due to expire, and that my credit card would be charged. Upon notifying Zazzle, they refused to refund the 9.95 because I didn't cancel "within the 30 days" but instead canceled about an hour after the charge was made. This is piss poor customer service and sneaky business. If you're not going to refund the absurd charge, you must at provide advance notice that this charge is going to occur. I'll never order anything from this place again. The printing was of good quality, but the shipping is a rip-off and Zazzle is not at all dazzling with customer service. Spreading the word about this, too, this place doesn't deserve any more money made off of exorbitant shipping fees and scam services.