Zara.com — complaint about customer service
My name is Saleem Shaban, I'm a regular customer at Zara and it's one of my favorite brands.
Unfortunately today I had a bad experience at your store in Dubai Mall, basically I was running to buy a suit urgently as I had a full day event and it just slipped out of my mind that the dress code of the event is formal, so I had to leave the event and rushed to Zara Dubai Mall branch since it was the nearest to me, I arrived to the store at 9:47am to get suit, shoes, belt and shoes just for this event, man on the door didn't allow me to enter and asked me to pass by again after 5 minutes, this was absolutely fine with me, i took a round and came back to the shop 7 minutes later (shutter door was half open ) so I entered and approached one of the staff to help me and we start looking for a suit for myself.
While the staff was helping me a lady nearby was taking rudely to one of the store team in front of me, suddenly she interrupted, rudely, dry angry face saying " Hey Mr. You shouldn't enter the store it's not 10:00am yet " I said i understand I'm sorry it's just urgent and it's only 3 minutes till 10:00am, beside I got permission from the guy on the door to enter, also my payment will be done after 10:00am however with mad dry face in-front of her 2 staff she answered me back raising her voice up at me saying " even tho, you can't just cross from under the door, it's not allowed."
I kept silent as I was just in shock from the way she was taking to me and the body language she showed me was extremely rude and completely unprofessional, I just wish if she delivered the message in a nice professional way as supposed to be.
She is a Russian lady, black hair and I believe she is in operations.
Im so annoyed from the way she approached me in front of her staff, I felt embarrassed, even her staff felt embarrassed / annoyed from the way she spoke to me and he apologized to me after she left.
I hope this message reaches to the right person so he/she can take the necessary action and I hope as well the same message reach to the same lady who disrespected me as maybe this will be a lesson for her to respect other customers and deal with them in a professional way.
I demand an apology from her.
Thanks for taking the time to read above, appreciate your understanding to the seriousness of this matter to me.